This appraisal review document provides performance details for an employee over a 12 month period. The employee achieved all targets consistently, increased an important customer balance by 21%, and cured cases through regular processes. They also contributed to overall team productivity by taking on additional responsibilities and received positive customer satisfaction feedback. The document compares the employee's performance before and after taking on increased responsibilities, showing improvements in key metrics. It identifies some areas where additional support could help the employee.

1. Appraisal Review Document
Employee ID
Employee Name
ReportingTo
Department
Period
Performance Rating Trend:
Achievements:
 Achievedthe settargetconsistentlyforMonths
 Increasedthe OTB Balance of the givenCustomerbase by21%
 Follow-upof TATMissedOutcaseswere done separatelyforthe caseswhichwere unattended
 V BlockCuringhas beendone regularlythroughwhicharoundXXXCaseshasbeencured
 Anti – Trojan CC Feed hasbeendone foraroundXXXCasesthroughwhichthe CustomerSatisfactionhasbeen
increased
 Contributedaroundtothe team’soverall productivitybytakingadditional responsibilities
 Takeninitiativeof preparing reportssuchasOTB Performance and XXXhas beenone of the keydriversfor
trackingthe performance
 ReceivedXXXCustomerSatisfactionssofar
 Sample Point
 Sample Point
 Sample Point
 Sample Point
 Sample Point
 Sample Point
0
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4
6
8
10
12
Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14
1
2
3
4
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8
9
10
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12
PerformanceRating Trend

2. Appraisal Review Document
Impact ofAdditional Responsibility:
Highlights:
 Whencomparedto the previousresolution,there isbeena increase inall the responsibilitieswhichhasbeen
taken
 IncreasedCustomersatisfaction
Support Required:
 Sample Point
 Sample Point
 Sample Point
0%
10%
20%
30%
40%
50%
60%
70%
80%
TAT Missed
Out
V Block Curing Anti - Trojan
CC Feed
XXX YYY ZZZ
10%
20%
30%
40%
50%
60%
30%
40%
50%
60%
70%
80%
Responsibility Impact
Before (Avg) After (Avg)