The document outlines an Airport Operations Professional (AOP) training programme for middle and lower management. The AOP programme aims to provide participants with a holistic understanding of airport functions through an internationally recognized diploma. The target audience is airport managers, supervisors, and operational staff. The objectives are to enhance skills, knowledge, and performance to advance careers. The framework includes mandatory and elective courses over one year covering areas like safety, security, and facilities that must be completed along with practical experience. Upon completion, participants will receive the Airport Operations Professional Diploma designation.

1. AOP Training Programme for Middle and Lower Management October 2009

2. Overview Current Situation / different perspectives Vision – ACI training structure GAP Analysis New programme Vision Objectives Target audience Framework

3. Current Situation - Target audience Executive Management Top Management Middle and lower Management Operational Staff Entry level

4. New training programme Airport Top Leadership programmes aimed at high level management Airport middle and departmental leadership, skill enhancement, knowledge and certification programmes Airport entry level and supervisory training programmes, aimed at operational efficiencies Airport Executive programmes and career succession planning AELP AMPAP GSN Professional Certificate AOP

5. AOP - Vision From Airport Professionals to Airport Professionals: An internationally recognized Diploma in Airport functions areas.

6. AOP – Target audience Airport managers, supervisors and operational staff in the field of Safety, Security and Facilitation, Commercial, Environment, IT, Public Relations and others who are interested in getting a holistic understanding of Airport functions.

7. AOP - Objectives Designed for middle and lower management as well as for the operational staff; Provide participants with an horizontal overview of the Airport activities; Create new competencies, enhance existing skills and knowledge in order to increase the level of performance; Provide participants with an understanding of key elements and tools used within airport area of activity; Prepare participants to advance in their careers.

8. AOP – Training Programme Framework Why? Industry crisis Do more with less Multi tasking Programme duration Completion within one year 2 face-to-face courses 2 on-line courses Areas of study Aviation Safety/ Security Facilitation Airport Economics / Commercial Airport Operational Environmental Management

9. AOP – Training Programme Framework Completion requirements Three mandatory courses One elective course (from AMPAP’s elective course list) Practical experience e.g. Participation in an industry event Participation in an industry working group Participation in a project Teaching one aviation subject from ACI curriculum Diploma Successful participants will receive upon completion the Airport Operations Professional Diploma and designation AOP ;

10. THANK YOU Contact us ACI World PO Box 16 1215 GENEVA 15 Airport SWITZERLAND Tel: +41 22 717 8585 Fax: +41 22 717 8888 E-mail: [email_address] www.aci.aero/training