SlideShare a Scribd company logo
Service Outlook Add-In
for SAP Business ByDesign
Ettlingen June-06, 2015
 Generate tickets
Automatic forwarding to the SAP-Service-Team in charge
 Update tickets
Automatic assignment
Customer Requirements for the Service Outlook Add-In
anthesis Implementation – Automated Updates
Incoming
E-Mail
Subject + ID
SAP System
 Automatic assignment according:
 E-Mail subject
Automatic
Assignment
 e-mail linkage will be determined and proposed based on the
name and domain of an e-mail:
anthesis implementation – Linkages
Service Outlook Add-In
Assign Customers
View Outlook Add-In
Login-Data
Update of a Service Request
 Service requests
that can not be
assigned
automatically can be
entered manually
So you have
everything under
control – anytime!
 Same kind of implementation will be applied for Service Tickets,
that shall be generated from within Outlook
anthesis Implementation – Service Tickets
 Additional Option: linkage to the anthesis Service-Ticket-Platform
for SAP Business ByDesign
Outlook Add-In
© 2015 anthesis GmbH. All rights reserved
No part of this publication may be reproduced in any form or
for any purpose without the express permission of anthesis
GmbH. The information contained herein may be changed
without prior notice. anthesis GmbH
Zehntwiesenstraße 31e
76275 Ettlingen
T +49 7243 60597-0
F +49 7243 60597-11
www.anthesis.de
THANK YOU!
Michael Kaupp
Head of Development
michael.kaupp@anthesis.de

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anthesis Outlook-Service-Add-In EN

  • 1. Service Outlook Add-In for SAP Business ByDesign Ettlingen June-06, 2015
  • 2.  Generate tickets Automatic forwarding to the SAP-Service-Team in charge  Update tickets Automatic assignment Customer Requirements for the Service Outlook Add-In
  • 3. anthesis Implementation – Automated Updates Incoming E-Mail Subject + ID SAP System  Automatic assignment according:  E-Mail subject Automatic Assignment
  • 4.  e-mail linkage will be determined and proposed based on the name and domain of an e-mail: anthesis implementation – Linkages
  • 5. Service Outlook Add-In Assign Customers View Outlook Add-In Login-Data
  • 6. Update of a Service Request  Service requests that can not be assigned automatically can be entered manually So you have everything under control – anytime!
  • 7.  Same kind of implementation will be applied for Service Tickets, that shall be generated from within Outlook anthesis Implementation – Service Tickets  Additional Option: linkage to the anthesis Service-Ticket-Platform for SAP Business ByDesign Outlook Add-In
  • 8. © 2015 anthesis GmbH. All rights reserved No part of this publication may be reproduced in any form or for any purpose without the express permission of anthesis GmbH. The information contained herein may be changed without prior notice. anthesis GmbH Zehntwiesenstraße 31e 76275 Ettlingen T +49 7243 60597-0 F +49 7243 60597-11 www.anthesis.de THANK YOU! Michael Kaupp Head of Development michael.kaupp@anthesis.de