Anjali Gupta is seeking a position that allows her to utilize her technical and analytical skills. She has over 2 years of experience working as a Network Operations Engineer and Network Engineer. She is proficient in networking protocols like SIP and has experience monitoring quality parameters and generating reports to enhance network quality. She holds a B.Tech in Electronics and Communication Engineering and certifications in CCNA Switching and Routing.

1. Anjali Gupta
H.No: 1081 Indu Bhawan ,Mahalxmi Garden part 2, Near Railway Station
Gurgaon: 122001
91-8010142608, 9205305605
guptaa.anjali02@gmail.com
Objective
Being energetic, self motivated, hard working and keen to learn new things so I can deliver
that in the organization to prove my professional ability in terms of technical and analytical
skills, and helps me in broadening and enhancing my current skill and knowledge.
Work Experience
March'15 to present with Aegis Telecom
Working as Network Operation Engineer in Gurgaon.
Job responsibility:
• Hands onexperienceontwoVoIPSBCs–Digitalk&Genband.
• Generation/analyzingreportstoenhance Networkquality/QoS.
• Proactivelymonitoringall the qualityparameterssuchasASR,ACD, PDD, NER forboth
inboundtrafficfromthe carrierand outboundtrafficsenttothe carrier.
• Cause code wise CDR analysisandescalationforthe badbehaviorof ILDPOI of networkto
the remote end.
• Workingon VoIPProtocolslike SIP(SessionInitiationProtocol).
• Raise complaintsandrequesttointernational CarrierandCoordinate withthem.
• Provide Service forthe complaintsandrequestraisedbyInternationalCarrier.
• MGW offloading/portrearrangementforproper TrafficManagement.
• Customercomplaintsmanagement,interactingwithcustomers,understandingthe
requirementandprovidingsolutiontocustomers.
• Preparingtrafficperformance &Analysisreportforall carrierson dailybasis.
• AddingnewCarrierandprovisioningasperrequirement.
• Acceptance testingof otheroperatorInterconnectivitytoAegisnetworklikeAircel,Airtel,
Idea,andReliance,IDT,KDDI,Amantel etc.tocheck voice quality&CDR matching.
• Raise complaintsandrequeststoInternational Carrierandco-ordinate withthem.
November'14 to March ’15 with Reliance Communication
Working as Network Engineer in Delhi
Job responsibility:
• Resolvingall the problemsrelatedDongleslikeOTAP,updatingsoftware,andsome time
providingonline solutionstothe customers.

2. Training & Certification
• CCNA Switching and Routing certified (CCNA ID: CSCO13094747).
• Completed six Months training in NEXTRA TELESERVICES in NOC department(January
2014 to June 2014) : Updating the software of new routers,alarm monitoringforthe switch,
troubleshooting of customers complaints regarding internet,changing passwords of routers
as per customers,managingtheirsecurity.
• Worked with CISCO Packet Tracer: Project on RIP protocol like transfer of data from
Source to destination.
• Rico Continental India Pvt. Ltd.(Gurgaon): Industrial Trainee July 2013-August
2013(6 week): Worked on IT Infrastructure and Implementations.
Skills & Languages
Operating System : Windows 98/XP/7/8
Computing Skills : C, Networking
Database : MS Office
Educational Qualification
E x a m i n a t i o n B o a r d / U n i v e r s i t y Passing Year Percentage
B . T e c h ( E C E ) Maharshi Dayanand University, Rohtak 2 0 1 4 6 5
Senior Secondary N I O S 2 0 0 9 5 8
S e c o n d a r y C B S E B o a r d 2 0 0 7 6 2

3. Personal Profile
• Father'sName - Mr. Ram KumarGupta
• Mother’sName -Mrs. IndreshGupta
• Date Of Birth - 05-12-1992
• State Of Domicile - Uttar Pradesh
• LinguisticSkills - English,Hindi
Declaration
I herebydeclare thatthe above informationistrue tomyknowledge anddoesnotcontainanyfalse
statement.
Date: 20th November2016 Anjali Gupta