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Global Food Safety Standards

            Ana Hooper
    Vice President, Total Quality
          December 9, 2009
Darden
             Global Food Safety Standards

Darden is the world’s largest full service restaurant company
                         g                               p y
    – Red Lobster, Olive Garden, Longhorn Steakhouse
    – Capital Grille, Bahama Breeze, Seasons 52

Nearly 1 800 company owned and operated restaurants in over
       1,800
1000 North American communities
Employs more than 180,000 people across North America
Serves over 400 million meals to US customers annually
Purchases from over 1,500 suppliers in the US and 35 countries




2
Darden
               Global Food Safety Standards
               FOOD SAFETY IS OUR #1 PRIORITY
    International Team of Food Safety and Quality Professionals
     – Over 50 Biologists, Food Scientists, and Public Health Professionals
       Located Around the World

         o   17 Field Plant Inspectors in US and 10 foreign countries who inspect
             food plants, products and processes
         o   20 Field Total Quality Managers who review and certify in-restaurant
             processes

The best way to ensure quality is to go to the source
 Utilizing a Risk Based, Hazard Analysis of Critical Control Points
         g             ,              y
 (HACCP) approach, ensure:
     – Food safety practices are integrated at all levels of the supply chain
     – Highest level of security to the Darden supply chain (domestic &
       international), with traceability from pond to plate / farm to fork
3
Darden
               Global Food Safety Standards
Visibility to Manufacturing Facilities Inspection Data
    – Products may only be purchased from approved Manufacturing Facilities

Product Specifications for all Products
    – Products are not purchased without an approved, signed, Product
      Specification
Visibility to Critical Product Data
    – Full visibility to Food Safety and Quality Compliance
    – Corrective Action Tools to drive Continuous Improvement
    – Full visibility to supplier data verifying products meet the Specifications
      prior to shipping
Full Product Traceability
    – Highest level of security to the Darden supply chain with traceability from
      pond to plate/ Farm to fork
    – Intelligent Bar Coding throughout Supply Chain
    – Shelf Life Management
    – Food Safety Crisis Management
4
Darden
                Global Food Safety Standards
Darden Food Safety Crisis Response/Traceability Imperative:
 – To successfully and swiftly manage any food safety incident, ensuring speed of
     action for problem resolution with clear, timely communications

Expectations of Darden Suppliers - Full Product Traceability:
 – Suppliers must readily be able to identify :
       o   Number of cases produced by date code
       o   Where products were shipped and when
       o   How much remaining on hand
 – Have system in place to do the same with their raw material suppliers

Examples of Challenges with Recent Trace-backs:
 – Tomatoes - Salmonella
 – Dry Milk Powder - Salmonella



 5
Darden
               Global Food Safety Standards
In the event of a food-borne outbreak, the goals of the government’s
food safety organizations are clear:
 – Find and contain the problem quickly
 – Find the source of the problem
 – Trace forward to its spread, and inform consumers

Recommendations for Improvement:
 – Greater Industry and Government collaboration to expedite investigations
 – Enhance the transparency and exchange of information between Industry and
     Government during the investigative process
Benefits:
 – Minimi es search time for s spect prod ct
   Minimizes                 suspect product
 – Allows government to concentrate limited investigative resources on high-risk,
     non-excludable segments of Industry
 – Reduces the cost burden failure rate and health impact of prolonged
                    burden,
     investigations by identifying affected product more quickly
 6
Thank You!




7

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Ana Hooper Vp Total Quality Darden

  • 1. Global Food Safety Standards Ana Hooper Vice President, Total Quality December 9, 2009
  • 2. Darden Global Food Safety Standards Darden is the world’s largest full service restaurant company g p y – Red Lobster, Olive Garden, Longhorn Steakhouse – Capital Grille, Bahama Breeze, Seasons 52 Nearly 1 800 company owned and operated restaurants in over 1,800 1000 North American communities Employs more than 180,000 people across North America Serves over 400 million meals to US customers annually Purchases from over 1,500 suppliers in the US and 35 countries 2
  • 3. Darden Global Food Safety Standards FOOD SAFETY IS OUR #1 PRIORITY International Team of Food Safety and Quality Professionals – Over 50 Biologists, Food Scientists, and Public Health Professionals Located Around the World o 17 Field Plant Inspectors in US and 10 foreign countries who inspect food plants, products and processes o 20 Field Total Quality Managers who review and certify in-restaurant processes The best way to ensure quality is to go to the source Utilizing a Risk Based, Hazard Analysis of Critical Control Points g , y (HACCP) approach, ensure: – Food safety practices are integrated at all levels of the supply chain – Highest level of security to the Darden supply chain (domestic & international), with traceability from pond to plate / farm to fork 3
  • 4. Darden Global Food Safety Standards Visibility to Manufacturing Facilities Inspection Data – Products may only be purchased from approved Manufacturing Facilities Product Specifications for all Products – Products are not purchased without an approved, signed, Product Specification Visibility to Critical Product Data – Full visibility to Food Safety and Quality Compliance – Corrective Action Tools to drive Continuous Improvement – Full visibility to supplier data verifying products meet the Specifications prior to shipping Full Product Traceability – Highest level of security to the Darden supply chain with traceability from pond to plate/ Farm to fork – Intelligent Bar Coding throughout Supply Chain – Shelf Life Management – Food Safety Crisis Management 4
  • 5. Darden Global Food Safety Standards Darden Food Safety Crisis Response/Traceability Imperative: – To successfully and swiftly manage any food safety incident, ensuring speed of action for problem resolution with clear, timely communications Expectations of Darden Suppliers - Full Product Traceability: – Suppliers must readily be able to identify : o Number of cases produced by date code o Where products were shipped and when o How much remaining on hand – Have system in place to do the same with their raw material suppliers Examples of Challenges with Recent Trace-backs: – Tomatoes - Salmonella – Dry Milk Powder - Salmonella 5
  • 6. Darden Global Food Safety Standards In the event of a food-borne outbreak, the goals of the government’s food safety organizations are clear: – Find and contain the problem quickly – Find the source of the problem – Trace forward to its spread, and inform consumers Recommendations for Improvement: – Greater Industry and Government collaboration to expedite investigations – Enhance the transparency and exchange of information between Industry and Government during the investigative process Benefits: – Minimi es search time for s spect prod ct Minimizes suspect product – Allows government to concentrate limited investigative resources on high-risk, non-excludable segments of Industry – Reduces the cost burden failure rate and health impact of prolonged burden, investigations by identifying affected product more quickly 6