Traceability & Recall Response at Costco
          A Gl b l Perspective
            Global P      ti
    Improving Product...
Item Traceback---Working Together
• EPI Work with the States and CDC.
  EPI---Work                   CDC
   – What did the...
Recalls at Costco
•   Always protect the Costco Member.
•   One step back---For each supplier in the chain.
•   One t f
  ...
Recall Support
• National
   – USDA/FSIS - Any meat or poultry items
   – FDA - Everything Else!!!
• State
   – State Envi...
What Information Is Needed?
• Is anyone Sick? Suspected reason for the recall,
• Product Identity
   – It
      Item N b N...
Keep it Simple & Quick !!!
• Communications to the buildings
  – Short, concise, item removal and disposition
    instruct...
Keep Excellent Records
         p
• How much was pulled from sale?
• How much was returned from members?
• How much has be...
Improvements
• A single recall information system.
    –   Federal, state, local
•   Quicker information flow.
•   Timely ...
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Craig Wilson Costco

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Presentation regarding Produce Traceability as presented to FDA & FSIS on December 9 & 10, 2009 in Washington, D.C.

Published in: Technology, Health & Medicine
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Craig Wilson Costco

  1. 1. Traceability & Recall Response at Costco A Gl b l Perspective Global P ti Improving Product Tracing of Foods: More p g g f Rapid Outbreak Response Washington DC 12-09-09
  2. 2. Item Traceback---Working Together • EPI Work with the States and CDC. EPI---Work CDC – What did the member really buy? • Vendor distribution information. Follow the money – P h Purchase Specifications. S ifi ti • Costco Vendor Ingredient Validation Program – Purchase Specifications. • All i items are scanned multiple times (Vendors must comply d li l i (V d l with standards)---both in and out of our system. • Electronic data storage and mining (real time) • No paper records !!!!!! • Share records with regulatory groups as appropriate.
  3. 3. Recalls at Costco • Always protect the Costco Member. • One step back---For each supplier in the chain. • One t f O step forward----Retail---Costco members. d R t il C t b • Block & pull the item---Quickly---Before the announcement---Keep it simple. p p • Member Notification--Who? Why? • Phone calls?? 870,000 per hour on the day of the th recall or i id t Cl ll incident. Class 1/Quality 1/Q lit • Letters to explain details. • Never Ever Wait !!!
  4. 4. Recall Support • National – USDA/FSIS - Any meat or poultry items – FDA - Everything Else!!! • State – State Environmental Health Departments – County Health and Food Inspection – City Health Departments • On any given regulatory recall there can be up 23 different agencies involved needing information.
  5. 5. What Information Is Needed? • Is anyone Sick? Suspected reason for the recall, • Product Identity – It Item N b N Number, Name, Fl Flavor, Si UPC Size, – Codes, Lot Number, Sell By / Use By • Vendor Contacts – Recall Coordinator – Media /Member Contact Numbers – All item distribution information – Item disposition plan
  6. 6. Keep it Simple & Quick !!! • Communications to the buildings – Short, concise, item removal and disposition instructions to the building manager – Simple recall explanation with vendor p p contact numbers for the membership desk. • Call Center – Recall explanation/member instructions with vendor contact numbers.
  7. 7. Keep Excellent Records p • How much was pulled from sale? • How much was returned from members? • How much has been destroyed? • Has th building H the b ildi manager confirmed and fi d d signed off on each document? • Each of the 23 agencies that we talked about g earlier will do a recall effectiveness evaluation.
  8. 8. Improvements • A single recall information system. – Federal, state, local • Quicker information flow. • Timely regulatory communications. • Do it once. Don’t wait until Friday evening. • 100% disclosure on all issues. • Accurate media representation

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