NAPHIA - Shereen Eltobgy -Delivering Happiness

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May 29, 2014 in Leesburg, Virginia, Naphia, Shereen Eltobgy_Delivering Happiness

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NAPHIA - Shereen Eltobgy -Delivering Happiness

  1. 1. NAPHIA! ! MAY 29, 2014! ! ! Shereen Eltobgy! Happiness Development Diva! ! shereen@deliveringhappiness.com!
  2. 2. WELCOME! NAPHIA!! ! & fellow pet lovers!Nemo & my younger son!  
  3. 3. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE?
  4. 4. TAKE A MOMENT TO THINK…
  5. 5. WHEN I GET ______ I WILL BE HAPPY! OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT. LOTTERY WINNERS TERMINALLY INJURED
  6. 6. HOW CAN WE BE BETTER IN LIFE AND AT WORK ?
  7. 7. WHO’S SHEREEN FROM DELIVERING HAPPINESS?   HOW DID I GET HERE?
  8. 8. HOW DID I GET HERE ? …
  9. 9. HAPPINESS DEVELOPMENT DIVA
  10. 10. Run!... don’t walk
  11. 11. STORY OF SCIENCE & SECRETS WHY IT MATTERS $!
  12. 12. 24 MILLION CUSTOMERS NEARLY $3B COMPANY
  13. 13. $265M
  14. 14. SF1999 35 EMPLOYEES GROWING…
  15. 15. “A WOMAN’S DREAM CLOSET” AND GROWING… ZAPPOS KENTUCKY WAREHOUSE
  16. 16. “PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL.” — MAYA ANGELOU
  17. 17. FREE SHIPPING 800# EVERY PAGE 24HR CALL CENTER 365 DAY RETURNS 75% REPEAT CUSTOMERS CUSTOMER SERVICE #1 PRIORITY
  18. 18. CULTURE #1 PRIORITY
  19. 19. HOW IS CULTURE NO1 PRIORITY?   HIRE, MEASURE, FIRE 5 WEEKS OF TRAINING $4000 TO QUIT. REALLY!
  20. 20. HAPPIER EMPLOYEES HAPPIER CUSTOMERS= = SUCCESSFUL COMPANY A FORMULA WAS EMERGING.. !
  21. 21. NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2B $0 to $3 BILLION* ZAPPOS GROWTH $3B
  22. 22. !550,000 COPIES SOLD! 20 LANGUAGES! ! ! !#1 BESTSELLER: ! !NYTIMES! !WSJ! !AMAZON! !BARNES & NOBLE! !BORDERS! ! ! ! ! !! WHOA.! 2010  
  23. 23. 2010 DELIVERING HAPPINESS BUS TOUR!
  24. 24. WE HEARD FROM AROUND THE WORLD   SAME VISION! ! ! NO MATTER WHAT ! BACKGROUND! CULTURE! IDEAS! JOB! HAPPINESS
  25. 25. GLOBAL MOVEMENT 100 COUNTRIES TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD
  26. 26. HOW? PCC
  27. 27. THAT’S GREAT, BUT IT’LL NEVER WORK FOR OUR COMPANY!
  28. 28. 87% UNHAPPY AT WORK! *  Gallup  State  of  the  Global  Workplace  2013    
  29. 29. Gallop  20XX   $500B IN LOSSES :( Gallup  2012  
  30. 30. STORY OF SCIENCE & SECRETS WHY IT MATTERS WARNING! Happiness increases & results are larger than they appear (in the rearview mirror)
  31. 31. WHEN I GET _______ I WILL BE HAPPY! SHORT TERM IS EASY WE’VE BEEN GIVEN A FORMULA… WHY ARE WE SO SUPERBAD AT PREDICTING OUR HAPPINESS? HUMAN SENSE WE’VE BEEN TOLD…
  32. 32. SUCCESS HAPPINESS
  33. 33. HAPPINESS SUCCESS BUT, WE LIKE MO
  34. 34. 1.  I WISH I HAD THE COURAGE TO LIVE A LIFE TRUE TO MYSELF, NOT THE LIFE OTHERS EXPECTED OF ME 2.  I WISH I HADN’T WORKED SO HARD 3.  I WISH I’D HAD THE COURAGE TO EXPRESS MY FEELINGS 4.  I WISH I HAD STAYED IN TOUCH WITH MY FRIENDS 5.  I WISH I HAD LET MYSELF BE HAPPIER FAST FORWARD: TOP 5 REGRETS IN LIFE *  Bronnie  Ware,  Pallia=ve  Care  Nurse  for  pa=ents  in  last  12  weeks  of  life  
  35. 35. WHAT WILL YOUR ULOGY BE? FAST FORWARD: *  Bronnie  Ware,  Pallia=ve  Care  Nurse  for  pa=ents  in  last  12  weeks  of  life  
  36. 36. …BUT ONLY 10%-30% HAPPINESS IS PREDETERMINED *Shawn  Achor,  The  Happiness  Advantage  
  37. 37. SCIENTIFIC SENSE BRAINS PROCESS 40 BITS PER SECOND BUT WE RECEIVE 11 MILLION BITS *informa=on  transmission  rate  of  each  5  senses  per  second   ALL KNOW NEGATIVE PPL WE START TO BELIEVE IT
  38. 38. 90% OF HAPPINESS IS HOW OUR BRAINS PROCESS THE WORLD CHANGE YOUR MINDSET, CHANGE YOUR WORLD SCIENTIFIC SENSE OUR BRAINS CAN BE REWIRED FOR HAPPINESS.
  39. 39. MASLOW’S HIERARCHY OF HUMAN NEEDS SCIENTIFIC SENSE
  40. 40. SCIENTIFIC SENSE
  41. 41. BUSINESS THE PARALLELS OF A GREAT BUSINESS AND HAPPINESS LIFE BUSINESS SENSE
  42. 42. BUSINESS SENSE ZAPPOS $0 to $3B* $3B
  43. 43. BEST WORKPLACES vs S&P 500 BUSINESS SENSE FOCUS ON CULTURE & EMPLOYEE WELL BEING
  44. 44. SCIENTIFIC SENSE
  45. 45. SCIENTIFIC SENSE 1998
  46. 46. A POSITIVE INTERACTION AT WORK HAS AN EFFECT 5X MORE PRODUCTIVE THAN A NEGATIVE ONE SCIENTIFIC SENSE
  47. 47. SCIENTIFIC SENSE effectsofhappinessonbusiness Results based on median results of happiest co’s vs least happy co’s
  48. 48. COULD THAT WORK FOR OUR COMPANIES?!
  49. 49. HAPPINESS AS A BUSINESS MODEL
  50. 50. “GET THE CULTURE RIGHT THEN EVERYTHING ELSE WILL FALL INTO PLACE” •  RIGHT EMPLOYEES = RIGHT CORE! •  DO THE RIGHT THING = LONG TERM SUCCESS! •  COMPETITIVE EDGE IN PERFORMANCE = PROFITS!
  51. 51. CULTURE ECOSYSTEM
  52. 52. CULTURE AND GROWTH GROWTH    …  COMPLEXITY   FREEDOM  &  AUTONOMY   %  HIGH  PERFORMING  EMPLOYEES  
  53. 53. 1.  Deliver WOW Through Service! 2.  Embrace and Drive Change! 3.  Create Fun and a Little Weirdness! 4.  Be Adventurous, Creative, and Open-Minded! 5.  Pursue Growth and Learning! 6.  Build Open and Honest Relationships With Communication! 7.  Build a Positive Team and Family Spirit! 8.  Do More with Less! 9.  Be Passionate and Determined! 10.  Be Humble! CORE VALUES DEFINE CULTURE ZAPPOS 10 CORE VALUES CO-­‐OWNED,  ALL  KNOW!                #1    WOW  EVERYDAY  WORD              MEASURED  IN  COOKIES  
  54. 54. CORE VALUES COMMIT, HIRE & FIRE #1  Interview  Qstn  :  SCALE  1-­‐10    HOW  WEIRD  R  U!?!     GUIDES  BEHAVIORS  EVERY  DAY  
  55. 55. 59   WARNING!
  56. 56. CULTURE VALUES + BEHAVIORS + PURPOSE PRACTICED OVER TIME
  57. 57. HOW DO YOU USE HAPPINESS AS A BUSINESS MODEL?
  58. 58. CONNECTEDNESS ENGAGEMENT COMMUNICATION RESULTS LIFE SPAN!
  59. 59. CASUAL COLLISSIONS - YOU CAN’T SCHEDULE INNOVATION CONNECTEDNESS
  60. 60. EXPECTATIONS! EMOTIONS! EXPERIENCE! STORIES! CULTURE! PERSONAL ! EMOTIONAL ! CONNECTION! CONNECTEDNESS CELEBRATE! BIG TIP!
  61. 61. LIFE COACH SENSE OF PROGRESS ZU CLASSES RECOGNITION MERCH TEAM 6MO PROMOTIONS
  62. 62. BUILDS: AUTONOMY INNOVATION LEADERSHIP SENSE OF CONTROL
  63. 63. HIGHER PURPOSE GIVES MEANING TO WORK INSPIRES EMPLOYEES & CUSTOMERS COMPASS FOR DECISION MAKING
  64. 64. HIGHER PURPOSE = HIGHER PROFIT! ! WORLD’S 50 FASTEST GROWING BRANDS! ! THOSE WITH A HIGHER PURPOSE OUTPERFORMED S&P BY 400%! !
  65. 65. HIGHER PURPOSE PURPOSE & VALUES DRIVEN COMPANIES COSTCO CONTAINER STORE GOOGLE JET BLUE JOHNSON & JOHNSON HONDA LL BEAN METHOD PATAGONIA REI SOUTHWEST TOM’S TOYOTA TRADER JOE’S NEW BALANCE STARBUCKS AMAZON BMW CATEPILLAR EBAY IDEO IKEA WHOLE FOODS ZAPPOS
  66. 66. IS HAPPINESS AT WORK! NICE TO HAVE ! OR MUST HAVE?!
  67. 67. MASS PRODUCTION MODEL OF 1950’s SQUEEZE THEM FOR EVERY DROP YOU’RE LUCKY TO HAVE A JOB TOP DOWN IS DYING NICE TO HAVE?
  68. 68. WORK LIFE INTEGRATION QUALITY OF LIFE OVER MONEY & STABILITY MILLENIALS RISING NICE TO HAVE?
  69. 69. TRANSPARENCY IS A TSUNAMI MUST HAVE PSST, YOUR CULTURE IS SHOWING
  70. 70. HAPPIER EMPLOYEES HAPPIER CUSTOMERS= = SUCCESSFUL COMPANIES & MEANINGFUL LIVES 51% ñ   TURNOVER 22% PROFITABILITY ñ   7.5YEARS HEALTHIER & LONGER LIFE TIPPING POINT?
  71. 71. SO, WHERE DO ! YOU START?!
  72. 72. 1. ASK WHAT DOES YOUR CULTURE LOOK LIKE?
  73. 73. START EARLY. 2. DEFINE YOUR CORE VALUES WHAT ARE YOUR - PERSONAL values - COMPANY’S values ? DO THEY ALIGN?
  74. 74. WHAT’S THE LARGER VISION AND GREATER PURPOSE IN THEIR WORK BEYOND MONEY OR PROFITS? WHAT WOULD YOU BE PASSIONATE ABOUT DOING IF YOU DIDN’T FEAR FAILURE AND DIDN’T MAKE ANY MONEY FOR 10 YEARS? 3. VISION & PURPOSE FOR EMPLOYEES ENTREPRENEURS
  75. 75. MANAGERS AMPLIFY CULTURE BIG TIP FOCUS ON MANAGERS
  76. 76. COMMITMENT WALK THE TALK SHORT TERM THINKING CAUTION!
  77. 77. IT’S ALL! ABOUT ! ALIGNMENT ! REMINDER
  78. 78. SO…! CAN YOU ! QUANTIFY THAT?!
  79. 79. NIC MARKS, TED SPEAKER HOUSE OF PARLIAMENT 2012 HAPPINESS AT WORK SURVEY YES!!!
  80. 80. HAPPINESS ROI CALCULATOR! DELIVERINGHAPPINESS.COM   TOOLS FOR YOU
  81. 81. ZAPPOS CULTURE BOOK! TOOLS FOR YOU Email  CHAT@DeliveringHappiness.com  
  82. 82. SHOP@DH
 FEEL GOOD WHILE YOU DO GOOD! DELIVERINGHAPPINESS.COM   TOOLS FOR YOU
  83. 83. WHAT ARE YOU WAKING UP FOR? IMAGINE… a world where happiness & wellbeing are prioritized
  84. 84. THANK YOU! THEN DO. Create change in the world more than we ever thought possible… with happiness.
  85. 85. HOW CAN WE HELP? CULTURE BOOK CHAT@DELIVERING HAPPINESS.COM TO LEARN MORE SHEREEN@DELIVERING HAPPINESS.COM JOIN THE MOVEMENT DELIVERINGHAPPINESS.COM FACEBOOK.COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT
  86. 86. at WORK JOIN THE MOVEMENT! DELIVERINGHAPPINESS.COM SHEREEN@DELIVERINGHAPPINESS.COM  

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