This document discusses how behavioral insights can be applied to public policy to influence choices and behavior. It describes Behavioral Insights' unique approach of defining outcomes, understanding contexts, designing interventions, and testing and adapting approaches. Examples are given of small changes to letters, forms, and messages that significantly increased tax payments and organ donation registration rates. The conclusion emphasizes understanding people, replicating techniques, and noting that behavioral science offers some policy and marketing techniques but effects are not always known.
Applying behavioural insights to public policyMetroWater
Behavioural insights draws on research into behavioural economics and psychology to influence choices
in decision-making. By focusing on the social,
cognitive and emotional behaviour of individuals
and institutions it suggests that subtle changes to the way in which decisions are framed and conveyed can have big impacts on behaviour.
The NSW Government is now among the world leaders in the application of behavioural insights to public policy with a dedicated central team and work program within the Department of Premier and Cabinet. The Behavioural Insights Unit will discuss how behavioural insights is being applied to innovative policy making and trials underway in NSW and overseas and shows how it can be applied in the water and sustainability spheres.
Workshop #14: Behaviour, government policy and me: applying behavioural insig...ux singapore
Behavioural insights (BI) helps us understand human behaviour and decision making. Following on from Dr. Rory Gallagher’s keynote address, this session will invite attendees to participate in some behavioural experiments, hear about how the findings can be applied to government policy and then learn some simple tips that could boost their own productivity.
Keynote #2 applying behavioural insights to public policy by Rory Gallagherux singapore
Behavioural insights (BI) helps us understand human behaviour and decision making. We know from our own lives that we often fail to do what’s best for us, despite our good intentions – whether it be exercising more, saving money or eating healthily. We can use this understanding of how humans actually behave in everyday life to help people make better decisions for themselves and society.
This session will introduce participants to the evidence from the behavioural sciences and the key methods for designing and evaluating behavioural interventions.
Facilitated by
Alexandra Health System team, Singapore
led by Tan Liren
Industrial Designer
and
Ministry of Manpower, Singapore
led by Teo Ya Chih
Senior Manager
Using benefits data to study employment trends in London Policy in Practice
Deven Ghelani, Director and Founder of Policy in Practice, delivered this presentation at the ERSA Employment Support London meeting on 22 February 2018.
In it he answers three questions employment related questions using findings from recent analysis on low income Londoners carried out by Policy in Practice, funded by Trust for London.
The questions were:
1. What are the biggest barriers to work in London?
2. What impact are welfare reforms having on employment outcomes?
3. Self employment is a popular choice in London; how will Universal Credit impact this group?
For more information about Policy in Practice's work please email hello@policyinpractice.co.uk.
Applying behavioural insights to public policyMetroWater
Behavioural insights draws on research into behavioural economics and psychology to influence choices
in decision-making. By focusing on the social,
cognitive and emotional behaviour of individuals
and institutions it suggests that subtle changes to the way in which decisions are framed and conveyed can have big impacts on behaviour.
The NSW Government is now among the world leaders in the application of behavioural insights to public policy with a dedicated central team and work program within the Department of Premier and Cabinet. The Behavioural Insights Unit will discuss how behavioural insights is being applied to innovative policy making and trials underway in NSW and overseas and shows how it can be applied in the water and sustainability spheres.
Workshop #14: Behaviour, government policy and me: applying behavioural insig...ux singapore
Behavioural insights (BI) helps us understand human behaviour and decision making. Following on from Dr. Rory Gallagher’s keynote address, this session will invite attendees to participate in some behavioural experiments, hear about how the findings can be applied to government policy and then learn some simple tips that could boost their own productivity.
Keynote #2 applying behavioural insights to public policy by Rory Gallagherux singapore
Behavioural insights (BI) helps us understand human behaviour and decision making. We know from our own lives that we often fail to do what’s best for us, despite our good intentions – whether it be exercising more, saving money or eating healthily. We can use this understanding of how humans actually behave in everyday life to help people make better decisions for themselves and society.
This session will introduce participants to the evidence from the behavioural sciences and the key methods for designing and evaluating behavioural interventions.
Facilitated by
Alexandra Health System team, Singapore
led by Tan Liren
Industrial Designer
and
Ministry of Manpower, Singapore
led by Teo Ya Chih
Senior Manager
Using benefits data to study employment trends in London Policy in Practice
Deven Ghelani, Director and Founder of Policy in Practice, delivered this presentation at the ERSA Employment Support London meeting on 22 February 2018.
In it he answers three questions employment related questions using findings from recent analysis on low income Londoners carried out by Policy in Practice, funded by Trust for London.
The questions were:
1. What are the biggest barriers to work in London?
2. What impact are welfare reforms having on employment outcomes?
3. Self employment is a popular choice in London; how will Universal Credit impact this group?
For more information about Policy in Practice's work please email hello@policyinpractice.co.uk.
PPI the uk-pensions-framework-showcase-slidesHenry Tapper
PPI - UK Pensions Framework
It's the Pension Policy Institute's's 20th birthday this year and it has marked that achievement with the creation of a new pension framework. This is how the PPI publicises it.
Purpose
The PPI’s UK Pensions Framework aims to support the development of the future of
pensions policy by allowing stakeholders a coordinated and holistic view of changes across
the system for the first time. The Framework also goes beyond a one-dimensional view of
changes by showing how policy reforms are affecting key parties, what secondary effects
may occur and where trade-offs might exist.
Measures - adequacy, sustainability and fairness
The framework analysis is structured around three interdependent objectives, each of
which is integral to the overall goal of the pension system - helping people to achieve
financial security in later life. They are adequacy, sustainability and fairness.
Design Principles
This publication sets out the design principles of the framework and the process by which
it was constructed. The process included consultation with over 70 key pensions policy
stakeholders. Next year, the PPI will publish the first edition of the UK Pensions
Framework, setting out full analysis of how the UK pension system is working to support
retirement outcomes that are adequate, sustainable and fair.
Use
From thereon, the framework will be a dynamic instrument, tracking changes each year
and simulating the effect of potential shifts or reforms on the system. The analysis will
provide policy-makers a comprehensive understanding of how each potential change might affect other elements of the system, and ultimately the experiences that people in the UK have in later life.”
There is a detailed report as to how their Pension Franework came into being which you can download from here.
I'm proud to have been one of 70 people who the PPI called on for input in this over 2021, I look forward to seeing it in use next year and will be relying on it for future blogs.
Happy 20th anniversary PPI!
What Do Citizens Want? 10 Key Insights for Public Service (United Kingdom)accenture
Results from part 1 of the 2018 Accenture Public Service Citizen Survey. Learn what citizens around the world think and feel about public service in the United Kingdom. Learn more: https://accntu.re/2I7Gv3x
The Financial Services Consumer Panel, (FSCP) recently published a report which argued that the annuity market does not work well for the majority of consumers. The Panel felt that the “complex market” was “failing to deliver good outcomes for many consumers”.
The value of annuities is increasingly being questioned by journalists and opinion formers. Rates are improving but have been relatively low and too few individuals exercise choice or have access to the advice they need. Those in favour of other alternative income options, such as income drawdown, have signalled that it is the end of annuities. Yet, annuities offer significant benefits over other forms of pension income. A guaranteed income for life is considered a better option by some customers.
The debate, sponsored by Legal & General, a leading annuity provider, in conjunction with the International Longevity Centre - UK (ILC-UK) was held in the House of Lords, on Thursday 30 January 2014.
During the event we explored what the industry, government and the regulator needs to do to respond to the FSCP challenges and whether annuities are still fit for purpose. Or does the industry need to innovate in product design and access to flexible solutions that meet future customers’ expectations?
The event, chaired by Baroness Sally Greengross, firstly presented the views of a panel of six leading representatives from across the industry who have an interest in the at retirement market outlining whether they believe that annuities are still fit for purposes and if not, what other options they believe should be considered.
The panel included Sue Lewis, Chair of the Financial Services Consumer Panel; Dan Hyde, Personal Finance Editor of the Daily Telegraph; Tom McPhail, Head of Research at Hargreaves Lansdown and Chair of Pension Income Choice Association (PICA); Ros Altmann, Economist and former Downing Street adviser; Jane Vass, Head of Public Policy at Age UK and Tim Gosden, Head of Strategy for Legal & General’s individual annuity business.
Following the panel presentation the debate was then opened to the invited audience which included parliamentarians and senior representatives from across the industry. Senior representatives of charities, think tanks, government departments, regulators and selected media contacts who regularly write on this subject, were also invited.
Ipsos MORI Captains of Industry 2016 InfographicIpsos UK
The annual Ipsos MORI Captains of Industry study finds that at the time of interviewing, 58% of Captains felt that since the referendum the decision to leave the EU has had a negative impact on their business. A third of Captains (31%) didn’t feel that Brexit had made any difference to the business situation for their company and just 11% feel it has made a positive impact.
Business leaders of the FTSE 500 anticipate a more negative business situation in the next 12 months. Two thirds (66%) feel the business situation of their company will be more negative post Brexit, with only 13% suggesting it will have a positive impact. However, the data suggests that this could improve in the long term, with a third of those interviewed (32%) feeling they would see a positive impact on their business in five years’ time and 45% expected to feel a negative impact.
New research from Accenture and Girls Who Code shows that the gender gap in computing is getting worse and has severe implications for the U.S. economy. If we act now, we can triple the number of women in computing by 2025. Let’s #CrackTheCode. Learn more at www.accenture.com/CrackingTheGenderCode.
The end of the beginning: Private defined benefit pensions and the new normalILC- UK
Held on Wednesday, 18th January 2017 in the House of Lords, this event launched the ILC-UK report 'The end of the beginning? Private defined benefit pensions and the new normal'.
Energy Policy after the UK General Election: Priorities for consumersIpsos UK
As the 2015 General Election approaches, attention is turning to the different ways in which the challenges facing the UK energy system might be addressed and how the next Government might achieve a secure, affordable and sustainable energy supply. The Environment Research team at Ipsos MORI has undertaken research into these challenges for a range of clients from Academics to Government and the Energy Industry. Antonia Dickman, joint head of Ipsos MORI’s Environment research team, shared some of her insights from this research as part of the Parliamentary Group for Energy Studies speaker meeting series.
Applying Behavioural Science: evaluating the impact of your messages | Psycho...CharityComms
Ashley Perry, associate advisor, The Behavioural Insights Team
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
PPI the uk-pensions-framework-showcase-slidesHenry Tapper
PPI - UK Pensions Framework
It's the Pension Policy Institute's's 20th birthday this year and it has marked that achievement with the creation of a new pension framework. This is how the PPI publicises it.
Purpose
The PPI’s UK Pensions Framework aims to support the development of the future of
pensions policy by allowing stakeholders a coordinated and holistic view of changes across
the system for the first time. The Framework also goes beyond a one-dimensional view of
changes by showing how policy reforms are affecting key parties, what secondary effects
may occur and where trade-offs might exist.
Measures - adequacy, sustainability and fairness
The framework analysis is structured around three interdependent objectives, each of
which is integral to the overall goal of the pension system - helping people to achieve
financial security in later life. They are adequacy, sustainability and fairness.
Design Principles
This publication sets out the design principles of the framework and the process by which
it was constructed. The process included consultation with over 70 key pensions policy
stakeholders. Next year, the PPI will publish the first edition of the UK Pensions
Framework, setting out full analysis of how the UK pension system is working to support
retirement outcomes that are adequate, sustainable and fair.
Use
From thereon, the framework will be a dynamic instrument, tracking changes each year
and simulating the effect of potential shifts or reforms on the system. The analysis will
provide policy-makers a comprehensive understanding of how each potential change might affect other elements of the system, and ultimately the experiences that people in the UK have in later life.”
There is a detailed report as to how their Pension Franework came into being which you can download from here.
I'm proud to have been one of 70 people who the PPI called on for input in this over 2021, I look forward to seeing it in use next year and will be relying on it for future blogs.
Happy 20th anniversary PPI!
What Do Citizens Want? 10 Key Insights for Public Service (United Kingdom)accenture
Results from part 1 of the 2018 Accenture Public Service Citizen Survey. Learn what citizens around the world think and feel about public service in the United Kingdom. Learn more: https://accntu.re/2I7Gv3x
The Financial Services Consumer Panel, (FSCP) recently published a report which argued that the annuity market does not work well for the majority of consumers. The Panel felt that the “complex market” was “failing to deliver good outcomes for many consumers”.
The value of annuities is increasingly being questioned by journalists and opinion formers. Rates are improving but have been relatively low and too few individuals exercise choice or have access to the advice they need. Those in favour of other alternative income options, such as income drawdown, have signalled that it is the end of annuities. Yet, annuities offer significant benefits over other forms of pension income. A guaranteed income for life is considered a better option by some customers.
The debate, sponsored by Legal & General, a leading annuity provider, in conjunction with the International Longevity Centre - UK (ILC-UK) was held in the House of Lords, on Thursday 30 January 2014.
During the event we explored what the industry, government and the regulator needs to do to respond to the FSCP challenges and whether annuities are still fit for purpose. Or does the industry need to innovate in product design and access to flexible solutions that meet future customers’ expectations?
The event, chaired by Baroness Sally Greengross, firstly presented the views of a panel of six leading representatives from across the industry who have an interest in the at retirement market outlining whether they believe that annuities are still fit for purposes and if not, what other options they believe should be considered.
The panel included Sue Lewis, Chair of the Financial Services Consumer Panel; Dan Hyde, Personal Finance Editor of the Daily Telegraph; Tom McPhail, Head of Research at Hargreaves Lansdown and Chair of Pension Income Choice Association (PICA); Ros Altmann, Economist and former Downing Street adviser; Jane Vass, Head of Public Policy at Age UK and Tim Gosden, Head of Strategy for Legal & General’s individual annuity business.
Following the panel presentation the debate was then opened to the invited audience which included parliamentarians and senior representatives from across the industry. Senior representatives of charities, think tanks, government departments, regulators and selected media contacts who regularly write on this subject, were also invited.
Ipsos MORI Captains of Industry 2016 InfographicIpsos UK
The annual Ipsos MORI Captains of Industry study finds that at the time of interviewing, 58% of Captains felt that since the referendum the decision to leave the EU has had a negative impact on their business. A third of Captains (31%) didn’t feel that Brexit had made any difference to the business situation for their company and just 11% feel it has made a positive impact.
Business leaders of the FTSE 500 anticipate a more negative business situation in the next 12 months. Two thirds (66%) feel the business situation of their company will be more negative post Brexit, with only 13% suggesting it will have a positive impact. However, the data suggests that this could improve in the long term, with a third of those interviewed (32%) feeling they would see a positive impact on their business in five years’ time and 45% expected to feel a negative impact.
New research from Accenture and Girls Who Code shows that the gender gap in computing is getting worse and has severe implications for the U.S. economy. If we act now, we can triple the number of women in computing by 2025. Let’s #CrackTheCode. Learn more at www.accenture.com/CrackingTheGenderCode.
The end of the beginning: Private defined benefit pensions and the new normalILC- UK
Held on Wednesday, 18th January 2017 in the House of Lords, this event launched the ILC-UK report 'The end of the beginning? Private defined benefit pensions and the new normal'.
Energy Policy after the UK General Election: Priorities for consumersIpsos UK
As the 2015 General Election approaches, attention is turning to the different ways in which the challenges facing the UK energy system might be addressed and how the next Government might achieve a secure, affordable and sustainable energy supply. The Environment Research team at Ipsos MORI has undertaken research into these challenges for a range of clients from Academics to Government and the Energy Industry. Antonia Dickman, joint head of Ipsos MORI’s Environment research team, shared some of her insights from this research as part of the Parliamentary Group for Energy Studies speaker meeting series.
Applying Behavioural Science: evaluating the impact of your messages | Psycho...CharityComms
Ashley Perry, associate advisor, The Behavioural Insights Team
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How Will These Global Trends Affect Your Operations?Neo Group Inc
How to identify and define the types of events and risks that matter to your business.
Why real-time monitoring of both suppliers and locations is critical to an effective risk management program.
Ways to proactively respond to risks and opportunities as they occur.
Designed the 80/20 fully Integrated tax system for South African Revenue Serv...San-Mark Antonio Trimble
This project was presented to demonstrate how effective the ICA business model helped to enhance the SA Revenue Services - Increase tax collections, while eliminating tax evasion, fraud and also minimize human intervention. Proposals also made to the SADC countries to improve their tax systems.
While many businesses may welcome fewer government regulations, what’s often most important to them is simply to spend less time on reporting and compliance. A focus on improving the customer experience may offer a key to reducing friction costs in government-business interactions. https://dupress.deloitte.com/dup-us-en/industry/public-sector/relationship-between-government-and-business-customer-experience.html
Deven Ghelani spoke at Destin Solutions webinar on the impact the Breathing Space policy will have on local authorities.
View these slides to find out:
- The context for debt and collections in the UK
- What is Breathing Space?
- The impact on council tax collection
- Our findings for the GLA
- The case for early intervention: ReImagine Debt
For more details call 0330 088 9242
https://policyinpractice.co.uk/webinar-how-to-influence-central-government/
The perfect health system - Dr Mark BritnellNuffield Trust
At the first keynote for the Nuffield Trust Health Policy Summit 2016, Mark Britnell gives an overview of key characteristics of effective health systems.
Jade Alsop, Commercial Director at Policy in Practice, spoke at Housemark's Ten Days of Data festival about embedding a data driven culture within organisations such as housing providers, local authorities and others.
Commitment to embrace data-driven decision making is needed at all levels of an organisation to realise the full value of insights. At this event Jade joined the speaker panel with Charlotte Carpenter from Karbon Homes and Colin Sales from 3C Consultants to explore how to lead by example to ensure what we do, say and ask, fosters a data-driven culture and embeds the use of data across an organisation.
For more information visit www.policyinpractice.co.uk, call 0330 088 9242 or email hello@policyinpractice.co.uk
COVID-19 has created residents who are newly financially vulnerable and who will be looking to you for help in the near future. But who are these people, and what action can you take now to stop them falling into crisis? And, critically, how will your support services need to adapt?
As the pandemic continues to hit the financial resilience of many families, councils are looking ahead to what this means for collection rates, and whether their council tax support schemes can cope with increased demand.
In this webinar, Zoe Charlesworth summarised the latest and forthcoming policy updates which will drive the need for local authorities to redesign their CTR schemes, highlighting the importance of how understanding this context can assist scheme design.
Paul Howarth presented some key insights from our analysis on Understanding the Impact of Universal Credit on the Council Tax Reduction Scheme and Rent Arrears in Wales.
Dr Ben Fell shared details of our latest work on future modelling and how it can help you future-proof CTR schemes for local authorities.
Finally, Sally Sanders shared how working with Policy in Practice has helped Enfield Council model a new scheme to help protect residents from COVID-19 income shocks.
Listen back to hear:
- New analysis for the Welsh Government on the impact of Universal Credit on rent and council tax arrears
- How COVID-19 is expected to change your caseload, and what this means for your council tax support scheme
-Measures you can take to boost future collection rates and minimise arrears
Our guide to using applied behavioural economics within financial services to help improve customer outcomes.
Under pressure from the FCA, all financial services organisations are now expected to understand the principles of behavioural economics.
Beyond the compliance requirements, we are helping leading organisations to embed behavioural insights throughout the customer journey, supporting customer decision-making and boosting loyalty.
Webinar on eliminating waste in government for effective deliveryOjiugo Ajunwa
With shrinking budgets and a slow economy, it is becoming increasingly important for all government
agencies to become more efficient. Citizens expect and deserve efficient and effective services from
federal, state and local government agencies.
Waste at all level of government can no longer be tolerated in any way.