Alea Jana Cuevas has over 6 years of experience in customer service roles, including at Walgreens, Williams-Sonoma, and Amazon. She was repeatedly recognized as employee of the month. Her experience includes cash register operations, stocking, greeting customers, fielding customer questions over phone and in-person, and resolving complaints. She is computer literate and has strong attention to detail.

1. ALEA JANA CUEVAS
8885 W. Agate Ave.
Las Vegas, Nevada 89148
(702) 7526156
mailto: aleajanacuevas@yahoo.com
Achievements: Employeeof the Month - April and August2015
• SeptemberandDecemberof 2012
• Promotedasa SeniorService Associate
• Rank as one of the bestPMsalesassociate
WalgreensDrugstore
Las Vegas,Nevada
May 2010 to June 2016 SeniorService Associate
• GreetCustomerscominginandout of the store.
• Cash registeroperations- Cashhandling,creditanddebittransactions.
• Store inventory- stockingitems,facingproductsandfamiliarizingmerchandise,promoting
companyproduct,maintainingstore signage anddisplays,aisle resetandassistinstore
delivery.
• Monitorsand checksthe stocks onsale.
• Promotesupsale merchandise tocustomers.
• Answersphone callsandtransferstothe designateddepartment.
• Fast-pace customerservice atthe same time maintainingahappyworkenvironment.
Williams-SonomaInc. CustomerService Representative

2. Las Vegas,Nevada ShiningStarAwardee –Sept2015
August3, 2015 to November6,2015 Seasonal Contract
• ReceivesinboundUSandEuropeancalls.
• Catersto customercomplaints,resolvesissuesandresearchingsolutions.
• Markets andsellsproduct.
• AssistsinweddingandchristeningregistryusingAS400software.
• Maintainscustomerinvoicesandfileitaccordingly.
August2016 to December2016 Seasonal Contract/ Furniture Associate
 AssistCustomerscallingregardingtheirfurniture order.
 Guide customersinmakingfurniture purchases
 Assistcustomerswithfurniturereturnsorexchange
 Checkingdifferentdeliverylocationstoassure qualitydeliveryforcustomers
 Refundcustomers
 Resolve Customercomplains
PrepaidLegal Services,Inc. 2010 – 2011
Las Vegas,Nevada
• Marketingprepaidlegal servicestoclients.
• Attendsalesorientationtoenhance the knowledge of the product.
• Recruitnewassociate forsalesnetworking.
• AssistDirectorinpreparingpresentationmaterials.
• BookkeepingandDataEntry.

3. AmazonWarehouse ReturnsProcessingAssociate
Las Vegas,Nevada
June 2016 to August2016
 Checkitemsreturnedbycustomers
 Decide eithertorefundacustomeror not base onreturn issue.
 Checkboxesanddoingbox counts.
Summaryof Qualifications:
Computerliterate - MicrosoftWord,Excel andAS400 software.
ExtremelyDetailedOriented,strongteamplayerandverywell organized.
Can adapt to the workenvironment,competitive,friendlyandprioritizecustomerservice.
Can learnfast,willingtogrowandlearnmore.
OTHER SKILLS Computerknowledge in: WindowsProgram
MicrosoftWord/WordPad,Excel,
BookkeepingandDataEntry
Character References

4. VeronicaSarmiento JuvyArnold
319 W. WilsonUnit301 Las Vegas,Nevada
Glendale,California 91203 (702) 338-5590
(818) 807-7051
ImeldaPahang
Accountant
Las Vegas,Nevada
(702) 768-3288