This customer dashboard shows that Customer XYZ increased their net revenue, costs, and profits from 2015 to 2016. Most metrics improved from 2015 to 2016, including customer satisfaction, quality, delivery, issue credit resolution, and wallet share captured by the company. The company's product quality initiative progressed positively from a grade of C in 2015 to a grade of A/B in 2016.

1. Customer XYZ Dashboard
XYZ Customer
2015 2016
Net Revenue $1,000,000 $1,275,000
Cost of Goods Sold $600,000 $750,000
Sales & Administration Cost $120,000 $150,000
Technical Support $30,000 $45,000
Account Profit Dollars $250,000 $330,000
Profit Percent 25% 26%
Customer Satisfaction 8 9
Quality 7 8
Delivery 6 7
Ease of Doing Business 5 5
Issue Credit 4 7
Wallet Share 50% 60%
Inititiative Progress
Product Quality Grade C Grade A/B