The document discusses the challenges facing the aviation industry post-COVID-19, highlighting a significant drop in passenger traffic and the need for improved customer experiences. It proposes the development of a comprehensive app to enhance real-time passenger data sharing and safety measures, which are crucial for rebuilding traveler confidence. Emphasizing collaboration among data suppliers and effective information exchange is deemed essential for the industry's future sustainability and pandemic response efforts.

1. Connecting Europe Aviation through
a new customer journey after
Covid19
AirportBusiness
Borja Blond
Elizabeth Manikath
Raluca Anghelache
Etienne Sortais

2. Fear of pandemic spread in crowded places such as airport terminals becomes the
enemy to tackle.
Passengers experience strongly affected by lack of real-time situational awareness
and a continous increase of negative assumptions vis-a-vis increased flight delays,
as well as future decrease in aircraft load factor triggering increased ticket fares
an efficient pax log to centralise, store and distribute in real-time pax data
reflecting individual health status history and recently visited places;
effective collaboration between multiple data suppliers and users prior to and
during the Pax D-Day journey
Problem solving solutions will require:
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Problem

3. Sept Dic March June
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Context
Airline passenger traffic is plumetting
worldwide with passenger drop ranging
from 705 million to 1,18 billion
Airline seat capacity is drastically
reducing with scenarios ranging from -9%
to -80% in 2020 compared to 2019

4. Sept Dic March June
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Traction
Passenger perception of air
travel change:
Confidence to fly is decreasing
Tendency to further
postponing air travel is
increasing

5. Gaining confidence and reduce anxiety of travelling is key to return to
sustainable air transport activity
Improving the customer experience with a full-service passenger guide in
airport environments
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Utopia
Reducing the exposure to the virus in the customer journey

6. Deploying a
comprehensive App
dedicated to air travel
aggregating personal
health data, covid-19
safety guidelines & real
time air transport
stakeholder data
ProductorService
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7. Tourist
Passenger
More than 70% of
400 MM travelers
requires better info
about Health
Travel
Passengers
30% of European
corporate travelers
fly once per month.
62% travel once per
year. 5% travel 21 to
40 times per year
TargetMarket
Going back to normal operations in
aviation industry require the traveler to
feel safe, the airport to rethink social
distance configuration, and airlines to
manage passenger risk before they fly
source: flyaeolus.com
eurostat

8. Buying time with the emplementation of enhanced solutions to collect data from
reliable vendors into a single one stop-shop will allow a more co-ordinated data
info exchange process, filtered for each user needs and will represent a critical
chapter in creating a future Global Aviation Pandemic Response Plan
Efficient and timely data collection, as well as information exchange in real time,
makes Happy Pax a one-stop shop standing at the top of accurate data delivery
when it comes to limiting COVID19 spreading mitigation efforts.
Acting NOW is crucial for future sustainability of passenger journey, as
spread of COVID19 knows no borders
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Timing

9. SizetheMarketTotal market pre Covid19.
853Total Airports
Impacted
81European
Airlines
1.16BEuropean
Passengers

10. Pre Covid19
CustomerJourney

11. Post Covid19
CustomerJourney

12. Post Covid19
CustomerJourney

13. stakeholders customer interactions
Systemarchitecture

14. API seamless integration with airlines and airports
TheSolution
SCAN WITH
YOUR PHONE

15. Introduce the competitive
landscape in your market.
CompetitiveAdvantages
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16. Advantage1
Travel history per Passenger
available to
identify Passengers coming from
High-Risk Zones
Advantage2
Increase Passenger Experience
and Safety
by actively monitoring
passenger travel history

17. Advantage3
Spread of disease via air-travel
will be contained by actively
monitoring the travel history
Advantage4
Provide airlines guidance which
passengers would need additional
screening methods or denied boarding
based on the travel history

18. Devops
Q3 2020
ThirdParties
Q4 2021
AirportApi
Q1 2021
AirlineApi
Q4 2020
BusinessModel
How we plan to finance the app operations:
1. Monthly fee for CRS, GDS, OTA´s.
2. Advertisement Covid19 Test labs
Main suppliers: SITA, AMADEUS, NAVIATAIRE,
SABRE, GOVERMENT
main customers: Airlines, Airports
Governments

19. Datahandling
Data acquisition:
on a voluntary basis by the customers
Data protection record keeping policy:
as per EU legislation best practices

20. FutureRoadmap
What are your next steps and goals?
How much support do you need from
investors and what will it get you?
MVP
Q3 2020
V.2.
Q4 2021
APP
Q1 2021
API
Q4 2020

21. T E A M L E A D E R
I T A R C H I T E C T U R E D E V E L O P E R
I M P A C T A N D S O L U T I O N S
E V A L U A T I O N A N A L Y S T
T E C H N I C A L A N A L Y S T O F A I R L I N E S
A N D A I R P O R T S I N D U S T R Y
M A R K E T A N A L Y S T A N D
V I D E O P U B L I S H E R