Air Canada aims to boost revenue and customer service through its digital marketing objectives of generating more leads, increasing online transactions and market share, and reducing customer acquisition costs. An analysis of Air Canada's website found it to be user-friendly though some improvements in SEO are needed. Air Canada's social media presence is strong on Facebook and Twitter but lacks engagement on Instagram. The mobile app receives poor ratings due to functionality issues. Paid search brings significant traffic but display advertising requires optimized content. Overall recommendations include improvements in SEO, providing more information on social profiles, addressing app problems, and enhancing display ads.
This digital marketing plan aims to enhance Air Canada's digital touchpoints and engage new leisure travelers over six months. Key tactics include improving the website through SEO, leveraging social media platforms like Facebook and Instagram, and promoting the mobile app. Campaigns will use hashtags like #traveltheflag and #easewithAirCanada. Performance will be measured through increased engagement, app downloads and usage. The budget is $151,000 and targets reaching 40,000 additional customers.
Air canada- Digital Marketing StrategyKeshav Arora
- Air Canada wants to position itself as the premier travel partner for Canadians to explore their own country as travel anxiety decreases using an omnichannel digital marketing strategy.
- The strategic plan includes two campaigns - "Making Your Dreams Travel" and "CleanCare+" focusing on domestic exploration and COVID-19 safety, running from June to August.
- Key goals are to take an omnichannel approach, increase paid advertising, and boost brand affinity over competitors.
Air Canada - Digital presence Analysis Akash Mangat
Air Canada aims to boost revenue and customer service through its digital marketing. It engages customers on various digital platforms like its website, social media, apps and paid search to generate leads, increase transactions and market share. The analysis found Air Canada's website and Twitter presence to be strong with room for improvement in SEO, app functionality and responsiveness. It also found WestJet and Air Canada perform similarly in security and load speed, while Air Canada has stronger social media engagement overall. Recommendations include improving keywords, adding contact details and being more engaged on platforms like Instagram.
This document discusses Air Canada's communications strategies and objectives. It aims to protect and promote the corporate brand by effectively communicating a consistent message of safety, reliability, accountability and luxury to stakeholders. One strategy is using traditional media to communicate Air Canada's upgrades and objectives to customers. Another is expanding the brand by communicating its connection to Canadian national identity, such as through supporting the 2010 Vancouver Olympics. The document also notes opportunities and challenges for Air Canada's communications, such as having a global network and over 23,000 employees.
This document provides an overview and analysis of Emirates Airlines' business strategies and marketing plan. Some key points:
- Emirates was established in 1985 in Dubai and has expanded significantly to over 80 aircraft flying to over 70 destinations globally.
- It faces competition from other UAE-based airlines like Air Arabia, Etihad, and RAK Airways. Emirates differentiates itself through advanced onboard services.
- Emirates' strategic focus includes its mission to offer high quality service, goals of market expansion, and leveraging Dubai's location and brand reputation.
- Its marketing plan targets UAE tourism/business travelers, expatriates in the UAE, and transit passengers,
This document discusses airline distribution channels. It notes that websites are currently the largest portion for most low-cost carriers (LCCs) as they allow for easy, swift booking with payment options. Mobile apps and web are the fastest growing channels, especially in Thailand. Direct booking through the airline's own B2C website has advantages over B2B channels as it avoids commissions and is cheaper. However, B2B travel agents can provide close customer relationships in some cases. Online travel agents like Traveloka are very powerful but charge commissions. Global distribution systems are important for international carriers but traditionally avoided by LCCs due to high costs.
The Civil Aviation Industry in India has decided to introduce easy entry and exit rules for regional airlines to encourage greater participation. Airlines operating on regional routes will be allowed to cease operations if they deem operations unprofitable after a set period. This is expected to lead to a surge in the number of new airlines with small fleets and aircraft. The goal is to enhance ease of doing business while respecting market forces with minimal government interference.
This digital marketing plan aims to enhance Air Canada's digital touchpoints and engage new leisure travelers over six months. Key tactics include improving the website through SEO, leveraging social media platforms like Facebook and Instagram, and promoting the mobile app. Campaigns will use hashtags like #traveltheflag and #easewithAirCanada. Performance will be measured through increased engagement, app downloads and usage. The budget is $151,000 and targets reaching 40,000 additional customers.
Air canada- Digital Marketing StrategyKeshav Arora
- Air Canada wants to position itself as the premier travel partner for Canadians to explore their own country as travel anxiety decreases using an omnichannel digital marketing strategy.
- The strategic plan includes two campaigns - "Making Your Dreams Travel" and "CleanCare+" focusing on domestic exploration and COVID-19 safety, running from June to August.
- Key goals are to take an omnichannel approach, increase paid advertising, and boost brand affinity over competitors.
Air Canada - Digital presence Analysis Akash Mangat
Air Canada aims to boost revenue and customer service through its digital marketing. It engages customers on various digital platforms like its website, social media, apps and paid search to generate leads, increase transactions and market share. The analysis found Air Canada's website and Twitter presence to be strong with room for improvement in SEO, app functionality and responsiveness. It also found WestJet and Air Canada perform similarly in security and load speed, while Air Canada has stronger social media engagement overall. Recommendations include improving keywords, adding contact details and being more engaged on platforms like Instagram.
This document discusses Air Canada's communications strategies and objectives. It aims to protect and promote the corporate brand by effectively communicating a consistent message of safety, reliability, accountability and luxury to stakeholders. One strategy is using traditional media to communicate Air Canada's upgrades and objectives to customers. Another is expanding the brand by communicating its connection to Canadian national identity, such as through supporting the 2010 Vancouver Olympics. The document also notes opportunities and challenges for Air Canada's communications, such as having a global network and over 23,000 employees.
This document provides an overview and analysis of Emirates Airlines' business strategies and marketing plan. Some key points:
- Emirates was established in 1985 in Dubai and has expanded significantly to over 80 aircraft flying to over 70 destinations globally.
- It faces competition from other UAE-based airlines like Air Arabia, Etihad, and RAK Airways. Emirates differentiates itself through advanced onboard services.
- Emirates' strategic focus includes its mission to offer high quality service, goals of market expansion, and leveraging Dubai's location and brand reputation.
- Its marketing plan targets UAE tourism/business travelers, expatriates in the UAE, and transit passengers,
This document discusses airline distribution channels. It notes that websites are currently the largest portion for most low-cost carriers (LCCs) as they allow for easy, swift booking with payment options. Mobile apps and web are the fastest growing channels, especially in Thailand. Direct booking through the airline's own B2C website has advantages over B2B channels as it avoids commissions and is cheaper. However, B2B travel agents can provide close customer relationships in some cases. Online travel agents like Traveloka are very powerful but charge commissions. Global distribution systems are important for international carriers but traditionally avoided by LCCs due to high costs.
The Civil Aviation Industry in India has decided to introduce easy entry and exit rules for regional airlines to encourage greater participation. Airlines operating on regional routes will be allowed to cease operations if they deem operations unprofitable after a set period. This is expected to lead to a surge in the number of new airlines with small fleets and aircraft. The goal is to enhance ease of doing business while respecting market forces with minimal government interference.
A database management project conducted by NYU students. Using crosstab analysis and other data analytic tools to categorize current customers of Emirates into different value groups and create customized marketing strategy to address each of the segmentation.
JetBlue aims to increase summer travel by 5% to coastal and Caribbean destinations. They will target Caucasian women ages 25-34 who like active vacations, traveling abroad, and booking trips online. JetBlue will utilize prime time TV, magazines, billboards, internet ads, and social media primarily from January to April to reach this audience 10 times a month and maintain 5 times frequency during peak travel months. The campaign seeks to promote JetBlue before women book their summer vacations.
Ryanair was founded in 1985 and is headquartered in Dublin, Ireland. It operates flights to small airports across Europe and is known for its low fares and additional fees. Ryanair's slogan is "Low Fares Made Simple" and they compete directly with EasyJet, another major European budget airline. In 2014, Ryanair reported an operating profit of over 5 billion euros and carried over 80 million passengers that year, demonstrating the company's significant growth.
Training Slides of Aviation Preparatory Operations Management discussing the importance of Aviation.
Some Key-Points:
- The Framework of Aviation
- Operational Management of Aviation
- Rules & Regulations
For further information regarding the course, please contact:
info@asia-masters.com
www.asia-masters.com
Ryanair was founded in 1985 and has grown to become one of Europe's largest airlines. It operates over 1,600 daily flights across 1,600 routes to 180 destinations. Ryanair's strategy has been to offer low fares through cost containment and operational efficiencies. While profitability remains core, Ryanair's vision and mission have evolved to also focus on improving customer service and experience. Ryanair faces competition from other low-cost carriers like EasyJet but aims to strengthen its position through continued growth and defending its low-cost model.
The Indian aviation industry has grown significantly over the past decade, with passenger traffic growing around 15% annually. However, growth slowed to 0.7% in 2009. The vision is for 280 million passengers by 2020. Private carriers were introduced in the 1990s and led to intense price competition through discounted fares like Apex. Low-cost carriers like Air Deccan further drove down prices. Major carriers have consolidated through mergers and acquisitions, like Jet Airways acquiring Air Sahara and Kingfisher Airlines acquiring a stake in Air Deccan. The industry now faces opportunities for further growth but also threats from economic slowdowns and infrastructure limitations.
Description of the strategy (business model) of Low Cost Carrier Ryanair. Focussing on the value proposition, value architecture, revenue model and corporate culture and values.
Qantas is Australia's flag carrier airline, nicknamed "The Flying Kangaroo". It is the oldest continuously operated airline in the world and has its main hubs in Sydney, Melbourne, and Brisbane airports. Qantas was founded in 1920 as Queensland and Northern Territory Aerial Services and has grown to become the largest airline in Australia with a 65% share of the domestic market. The company headquarters is located in Sydney and it operates various subsidiary airlines both domestically and internationally through codeshare agreements with other airlines.
Air Canada is Canada's largest airline and flag carrier. It was founded in 1936 as Trans-Canada Airlines and later renamed Air Canada in 1965. Air Canada operates both domestic and international flights to over 175 destinations worldwide. Its main hubs are located in Montreal, Toronto, Calgary, and Vancouver. Air Canada is a founding member of Star Alliance and has codeshare agreements with many other airlines. It offers business and economy class on most aircraft and has a fleet that includes Airbus and Boeing aircraft.
This document provides an overview of the Indian airline industry and analyzes Kingfisher Airlines. It begins with a PEST analysis of the industry and an introduction to Kingfisher. Next, it covers the 7 P's of Kingfisher's marketing strategy and analyzes the airline using tools like the industrial lifecycle model, SWOT analysis, Porter's 5 forces, and a competitor analysis. It concludes with recommendations for Kingfisher's future growth.
American Airlines is the world's third largest airline. It was formed in 1930 through the merger of several smaller airlines. While it struggled with bankruptcy in 2011, it has since recovered and now operates over 300 aircraft to 260 global destinations. Its main competitors are United Airlines and Delta Airlines, and it must navigate a highly competitive industry with powerful suppliers and customers.
This document provides a marketing plan for WOW air, a low-cost airline. It includes sections on company overview, situation analysis including SWOT and PEST, market segmentation targeting student travelers, service offering of low-cost flights to Europe, and distribution channels. The marketing objectives are to establish WOW air in the Canadian market through a focus on providing affordable international travel to budget-conscious students.
Qantas is Australia's national airline, founded in 1920. It began as a small passenger and mail service and has since expanded to become a major international carrier. Qantas operates the largest network of any Australian airline, flying to over 700 destinations in over 130 countries. Notable events in Qantas' history include launching the first jet aircraft and Airbus A380 services. With a focus on premium service and safety, Qantas aims to be the world's best airline.
Indigo Airlines is India's largest low-cost carrier with a 27% market share. It follows a 3 stage approach to service marketing - stage 1 focuses on tangibility and intangibility, stage 2 examines the 7Ps of the service mix, and stage 3 provides recommendations. There are gaps in Indigo's current service including a lack of upward communication, absence of customer-driven standards, failure to match supply and demand, and lack of integrated marketing. Recommendations include improving communication, providing customer-driven training, better demand forecasting, and increased promotional activities.
The document discusses airport foreign object debris (FOD), including definitions and responsibilities of airports and airlines. It describes common sources of FOD, such as infrastructure degradation, construction materials, and jet blast. Methods for controlling FOD include training, inspections, coordinated maintenance and communication between airports and airlines. New technologies like radar and cameras can also detect FOD on runways and taxiways. The key is an active, team-based effort between all parties to identify, remove and prevent FOD to improve safety.
South west airlines case presentation (strategic management & operations)chaithu reddy
This document provides information about Southwest Airlines, including its history, operations, achievements, and strategies. It was founded in 1971 in Texas as a "discount airline". Key points are that it operates over 90 destinations within the US using Boeing 737 aircraft, has over 46,000 employees, and has achieved over 40 consecutive years of profitability. Its strategy focuses on low fares, high-frequency short flights, and excellent customer service.
British Airways is the largest international airline based in the UK operating out of Heathrow Airport. It transports 36 million passengers annually to 268 destinations in 97 countries. In 2008, British Airways launched its new Terminal 5 which experienced major operational issues on opening day, damaging the airline's reputation. To restore confidence, British Airways launched an advertising campaign called "Terminal 5 is Working" featuring daily updated ads with real performance metrics and customer photos to convince the public that issues had been resolved. The campaign was successful in helping rebuild the airline's image.
This presentation by Brian Pearce from IATA was made during a roundtable discussion on airline competition held at the 121th meeting of the OECD Competition Committee on 19 June 2014. Find out more at http://www.oecd.org/daf/competition/airlinecompetition.htm
A Look at the Emerging Security Threats to the Aviation IndustryDominic_White
The document discusses emerging security threats to the aviation industry. It notes that while new aviation technologies aim to increase protection, they could also be exploited by terrorists to conduct large-scale attacks across multiple airports. Additionally, airports often focus on complying with existing regulations rather than detecting new vulnerabilities. The document also warns that many aviation systems are vulnerable to hacking, putting flight control, navigation, and other critical systems at risk. However, new software solutions for airlines and pilots may provide an additional layer of security if built-in systems fail. Overall, the aviation industry must regularly update protections and prepare for evolving threats.
Air Canada is one of the best airlines in North America. But are they able to reach a wider audience with their online presence and digital marketing efforts? Kindly see the short presentation to know more.
A database management project conducted by NYU students. Using crosstab analysis and other data analytic tools to categorize current customers of Emirates into different value groups and create customized marketing strategy to address each of the segmentation.
JetBlue aims to increase summer travel by 5% to coastal and Caribbean destinations. They will target Caucasian women ages 25-34 who like active vacations, traveling abroad, and booking trips online. JetBlue will utilize prime time TV, magazines, billboards, internet ads, and social media primarily from January to April to reach this audience 10 times a month and maintain 5 times frequency during peak travel months. The campaign seeks to promote JetBlue before women book their summer vacations.
Ryanair was founded in 1985 and is headquartered in Dublin, Ireland. It operates flights to small airports across Europe and is known for its low fares and additional fees. Ryanair's slogan is "Low Fares Made Simple" and they compete directly with EasyJet, another major European budget airline. In 2014, Ryanair reported an operating profit of over 5 billion euros and carried over 80 million passengers that year, demonstrating the company's significant growth.
Training Slides of Aviation Preparatory Operations Management discussing the importance of Aviation.
Some Key-Points:
- The Framework of Aviation
- Operational Management of Aviation
- Rules & Regulations
For further information regarding the course, please contact:
info@asia-masters.com
www.asia-masters.com
Ryanair was founded in 1985 and has grown to become one of Europe's largest airlines. It operates over 1,600 daily flights across 1,600 routes to 180 destinations. Ryanair's strategy has been to offer low fares through cost containment and operational efficiencies. While profitability remains core, Ryanair's vision and mission have evolved to also focus on improving customer service and experience. Ryanair faces competition from other low-cost carriers like EasyJet but aims to strengthen its position through continued growth and defending its low-cost model.
The Indian aviation industry has grown significantly over the past decade, with passenger traffic growing around 15% annually. However, growth slowed to 0.7% in 2009. The vision is for 280 million passengers by 2020. Private carriers were introduced in the 1990s and led to intense price competition through discounted fares like Apex. Low-cost carriers like Air Deccan further drove down prices. Major carriers have consolidated through mergers and acquisitions, like Jet Airways acquiring Air Sahara and Kingfisher Airlines acquiring a stake in Air Deccan. The industry now faces opportunities for further growth but also threats from economic slowdowns and infrastructure limitations.
Description of the strategy (business model) of Low Cost Carrier Ryanair. Focussing on the value proposition, value architecture, revenue model and corporate culture and values.
Qantas is Australia's flag carrier airline, nicknamed "The Flying Kangaroo". It is the oldest continuously operated airline in the world and has its main hubs in Sydney, Melbourne, and Brisbane airports. Qantas was founded in 1920 as Queensland and Northern Territory Aerial Services and has grown to become the largest airline in Australia with a 65% share of the domestic market. The company headquarters is located in Sydney and it operates various subsidiary airlines both domestically and internationally through codeshare agreements with other airlines.
Air Canada is Canada's largest airline and flag carrier. It was founded in 1936 as Trans-Canada Airlines and later renamed Air Canada in 1965. Air Canada operates both domestic and international flights to over 175 destinations worldwide. Its main hubs are located in Montreal, Toronto, Calgary, and Vancouver. Air Canada is a founding member of Star Alliance and has codeshare agreements with many other airlines. It offers business and economy class on most aircraft and has a fleet that includes Airbus and Boeing aircraft.
This document provides an overview of the Indian airline industry and analyzes Kingfisher Airlines. It begins with a PEST analysis of the industry and an introduction to Kingfisher. Next, it covers the 7 P's of Kingfisher's marketing strategy and analyzes the airline using tools like the industrial lifecycle model, SWOT analysis, Porter's 5 forces, and a competitor analysis. It concludes with recommendations for Kingfisher's future growth.
American Airlines is the world's third largest airline. It was formed in 1930 through the merger of several smaller airlines. While it struggled with bankruptcy in 2011, it has since recovered and now operates over 300 aircraft to 260 global destinations. Its main competitors are United Airlines and Delta Airlines, and it must navigate a highly competitive industry with powerful suppliers and customers.
This document provides a marketing plan for WOW air, a low-cost airline. It includes sections on company overview, situation analysis including SWOT and PEST, market segmentation targeting student travelers, service offering of low-cost flights to Europe, and distribution channels. The marketing objectives are to establish WOW air in the Canadian market through a focus on providing affordable international travel to budget-conscious students.
Qantas is Australia's national airline, founded in 1920. It began as a small passenger and mail service and has since expanded to become a major international carrier. Qantas operates the largest network of any Australian airline, flying to over 700 destinations in over 130 countries. Notable events in Qantas' history include launching the first jet aircraft and Airbus A380 services. With a focus on premium service and safety, Qantas aims to be the world's best airline.
Indigo Airlines is India's largest low-cost carrier with a 27% market share. It follows a 3 stage approach to service marketing - stage 1 focuses on tangibility and intangibility, stage 2 examines the 7Ps of the service mix, and stage 3 provides recommendations. There are gaps in Indigo's current service including a lack of upward communication, absence of customer-driven standards, failure to match supply and demand, and lack of integrated marketing. Recommendations include improving communication, providing customer-driven training, better demand forecasting, and increased promotional activities.
The document discusses airport foreign object debris (FOD), including definitions and responsibilities of airports and airlines. It describes common sources of FOD, such as infrastructure degradation, construction materials, and jet blast. Methods for controlling FOD include training, inspections, coordinated maintenance and communication between airports and airlines. New technologies like radar and cameras can also detect FOD on runways and taxiways. The key is an active, team-based effort between all parties to identify, remove and prevent FOD to improve safety.
South west airlines case presentation (strategic management & operations)chaithu reddy
This document provides information about Southwest Airlines, including its history, operations, achievements, and strategies. It was founded in 1971 in Texas as a "discount airline". Key points are that it operates over 90 destinations within the US using Boeing 737 aircraft, has over 46,000 employees, and has achieved over 40 consecutive years of profitability. Its strategy focuses on low fares, high-frequency short flights, and excellent customer service.
British Airways is the largest international airline based in the UK operating out of Heathrow Airport. It transports 36 million passengers annually to 268 destinations in 97 countries. In 2008, British Airways launched its new Terminal 5 which experienced major operational issues on opening day, damaging the airline's reputation. To restore confidence, British Airways launched an advertising campaign called "Terminal 5 is Working" featuring daily updated ads with real performance metrics and customer photos to convince the public that issues had been resolved. The campaign was successful in helping rebuild the airline's image.
This presentation by Brian Pearce from IATA was made during a roundtable discussion on airline competition held at the 121th meeting of the OECD Competition Committee on 19 June 2014. Find out more at http://www.oecd.org/daf/competition/airlinecompetition.htm
A Look at the Emerging Security Threats to the Aviation IndustryDominic_White
The document discusses emerging security threats to the aviation industry. It notes that while new aviation technologies aim to increase protection, they could also be exploited by terrorists to conduct large-scale attacks across multiple airports. Additionally, airports often focus on complying with existing regulations rather than detecting new vulnerabilities. The document also warns that many aviation systems are vulnerable to hacking, putting flight control, navigation, and other critical systems at risk. However, new software solutions for airlines and pilots may provide an additional layer of security if built-in systems fail. Overall, the aviation industry must regularly update protections and prepare for evolving threats.
Air Canada is one of the best airlines in North America. But are they able to reach a wider audience with their online presence and digital marketing efforts? Kindly see the short presentation to know more.
The document provides guidance on social media relations and press releases. It discusses targeting audiences, tailoring messages with visuals and facts, and distributing through various social media platforms and press release sites. Examples are given of successful social media campaigns by MAS Airlines and HP that engaged bloggers, increased sales and traffic. Key aspects that made the campaigns effective included building relationships with influencers and giving them control over unique contests and promotions.
Southwest Airlines is the largest domestic carrier in the US based on passengers carried. It was founded in 1971 with a mission of providing low-cost, high-frequency, point-to-point flights. Southwest pioneered many customer-friendly policies like online booking and ticketless travel. It focuses on strong customer service and loyalty through low fares and programs like Rapid Rewards. Southwest uses a point-to-point routing on a single aircraft type to keep costs low and efficiency high.
The Executive’s Guide to a Cohesive Internet Marketing StrategyWebFX
“The Executive's Guide to a Cohesive Internet Marketing Strategy” by William Craig, President, WebpageFX
Learn how to unite search engine optimization, pay-per-click, email, conversion optimization and social media into one synergistic marketing plan with a value greater than the sum of its parts.
The document outlines a digital strategy for Jet Airways to build awareness and acquire customers through digital media. It discusses analyzing the target group of 18-60 year old Indians and focusing on owned, paid, and earned media channels. For owned media, the strategy recommends enhancing Jet Airways' website and using social media. For paid media, it suggests search, display, and video ads targeted toward potential customers. And for earned media, it advises integrating social media and CRM, engaging with bloggers, and allowing consumers to participate. Technology solutions could include mobile apps and optimizing marketing campaigns. The overall goal is reaching more consumers through various digital routes.
Social Media Strategy for Airlines IndustryRekhaDighe1
This presentation outlines a proposed social media and digital strategy for Airports Authority of India (AAI). It recommends developing a multi-channel social media program called "Shubh Yatra" to create awareness, increase engagement, and drive empowerment. It suggests tactical approaches across web, mobile, social media, on-site kiosks and digital billboards. Sample content calendars, posts, and campaigns are provided. The strategy aims to improve AAI's online identity and create a seamless digital experience for travelers across touchpoints. A phased roadmap over 6 months includes website revamp, social media guidelines, digital asset development, and continuous enhancement.
Learn How Air Canada Uses Employee Advocacy To Build A More Effective Sales TeamDynamic Signal
In this exclusive presentation Air Canada shares their approach to Employee Advocacy, including goals, strategies and results of their program.
Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. Michelle Young, Manager of Global Sales Communication & Partnerships at Air Canada, needed their sales force to drive more leads and pipeline for their B2B business.
Young knew she needed a social selling solution. The solution had to include the ability for salespeople to share relevant industry content via social channels, build their personal digital brand and position themselves as helpful resources for their prospects.
Topics discussed include:
• How Air Canada grows sales to other businesses and partners through social media
• How Air Canada gets measurable, effective social selling content to employees
• How Air Canada measures content effectiveness at the employee level
This document discusses the importance of employee engagement and how gamification can be used as a tool to drive engagement. It provides tips for selling gamification initiatives to executives, focusing on business benefits like improved performance and optimization of key processes. The document also outlines how gamification platforms will continue to evolve, integrating with other systems and using behavioral data and analytics to personalize the user experience.
MakeMyTrip is India's largest online travel company with over 50% market share. It was founded in 2000 and pioneered online travel booking in India. MakeMyTrip sells over 12,000 flight tickets, 1000 hotel rooms, and 100 holiday packages daily through its website and mobile apps. It has expanded its offerings to include trains, buses, cars, and packages while continuing to invest in technology and customer support. MakeMyTrip has achieved strong growth and profitability due to India's growing online travel market and its leadership position.
MIS 111 Computers And The Internetworked Society.docxstirlingvwriters
This document discusses the development of a website for General Parts Company. It outlines the tools and platforms used, including Blue Griffon for development on Windows. It proposes the keywords "car parts and industrial parts" for search engine optimization. Screenshots are provided of search results for these keywords, though the company's site did not appear without directly searching for the name. The document also analyzes the website for language attributes and alternate text for images. Details on the company, such as leadership, financial data, and sustainability efforts, are given.
Simon rowles conference presentation september 2010Simon Rowles
Loyalty programs have the data to drive ROI in any channel through a targeted and relevant communications mix. Case studies included : eliminating print from a bank loyalty program reduces the program's performance.
What you need to know about Corporate Travel in 2019CertifyInc
Tech brands are transforming the business travel and expense landscape—and business traveler expectations. Join us as we look at the biggest trends in corporate travel and how finance leaders can create a future-proofed corporate travel policy that will help manage spending and cut costs—while also meeting the needs of business travelers in 2019.
Top 10 Strategies for Post-Pandemic Hospitality MarketingMilestone Inc
Travel demand has started its rebound, and already STR is projecting many US destinations are within 10% of their 2019 demand levels. Travelers are taking vacations, but are you getting them in the door? Now is the time to plan your digital marketing strategy so your hotel doesn’t miss out on this pent-up demand.
Our experts share trends, tips, and strategies to help you create a marketing plan now so you see a successful 2022.
The document discusses segmentation variables and target markets for GM vehicles. It identifies four target segments - Thinkers in the Midwest, Noble in the South, Adventurers in the West Coast, and Trendsetters in the East Coast. The summary also outlines an IMC plan with objectives to increase online media click-throughs, determine the car buying process, and generate awareness for GM's college discount program through various online, public relations, and event marketing tactics.
“Apps are for loyalty, web is for acquisition.” Travel apps have one of the highest user retention rates of any category of app, with 50% of users retaining apps after 90 days, and using them three times a week. For many travellers, an extensive arsenal of apps is an indispensable part of the airport journey, and we can expect mobile applications to soon become even more ubiquitous, for the passenger of the future is quite literally always connected.
This document summarizes Wingstop's social media and loyalty initiatives and results in 2012. Some key accomplishments include ranking #1 in Facebook growth for restaurants and #3 in Twitter growth. Social media contests like "Tap Into Wings" and "Wing Madness" significantly increased fan and follower counts. Same store sales increased as online chatter and social media following grew. Looking ahead, plans include a national loyalty program, mobile payment, and digital brand ambassadors to further engage customers.
This document outlines a digital marketing plan for Carolina National Golf Club with the following objectives:
1. Increase website traffic, dwell time, and page views through search engine optimization and improvements to website navigation.
2. Increase brand awareness through blogging, social media, and pay-per-click advertising.
3. Increase rounds booked and overall revenue by integrating an online tee time booking system.
The plan details strategies for back-end and front-end website optimizations, content creation, and connecting with review and local listing sites. Metrics like website traffic, search referrals, and online bookings will track the plan's effectiveness.
You can easily change/correct a name on your flight ticket under the American Airlines name change policy. The airline provides multiple online and offline modes to place a name change request. To learn more about how to change a name on American Airlines ticket, you can directly approach the airline’s customer support. Moreover, you can connect with a flight expert at +1-866-738-0741 for quick assistance.
Ibiza, situated in the Balearic Islands, stands out as a destination that encompasses everything: stunning landscapes, hidden gems to explore, a vibrant social scene, rich cultural life, and exceptional gastronomy. Opting for ‘Ibiza Rent A Boat’ to experience an unforgettable vacation on the White Island is certainly worthwhile, prompting a deeper exploration of the unique and fascinating aspects of Ibiza.
Traveling with Frontier Airlines through Boston Logan International Airport offers a budget-friendly and efficient experience. With the modern facilities at Terminal C, extensive services, and amenities provided by Frontier, passengers can enjoy a comfortable journey. Whether you're a frequent flyer or a first-time traveler, this guide aims to help you navigate BOS with ease and make the most of your trip.
Our Bahrain Visa PowerPoint Presentation offers a detailed and comprehensive guide to the Bahrain visa application process. It is designed to assist travelers, travel agents, and businesses in navigating the various visa types, including tourist, business, work, student, and family visas. Each section provides an in-depth look at eligibility criteria, required documents, and step-by-step application procedures. Additionally, the presentation includes valuable tips for avoiding common application mistakes, an overview of processing times, and details on fees and payment methods. This presentation aims to ensure a smooth and successful visa application experience, making travel to Bahrain as seamless as possible.
A list of budget-friendly things that families can do in San Antonio! Dive into its rich history and vibrant culture at iconic landmarks like the Alamo. Explore colorful Market Square and stroll along the scenic River Walk. Enjoy family-friendly fun at Brackenridge Park and capture breathtaking views at the Tower of the Americas—all without breaking the bank!
Sicily's Coastal Charms: Discovering the Top 5 Beaches on the IslandTime for Sicily
Nestled in the azure embrace of the Mediterranean, Sicily boasts a coastline dotted with breathtaking beaches. From secluded coves to lively shores, each offers a unique slice of paradise. Among the island's gems, Mondello Beach entices with its golden sands and crystal-clear waters, while San Vito Lo Capo enchants visitors with its powdery shores framed by rugged cliffs. For a taste of history and natural beauty, Scala dei Turchi beckons with its striking white cliffs, while Isola Bella captivates with its picturesque islet setting. Sicily's coastal charms await exploration, promising unforgettable seaside adventures. For more information, visit the website https://timeforsicily.com/the-top-5-beaches-in-sicily-for-this-summer/
Explore Architectural Wonders and Vibrant Culture With Naples ToursNaples Tours
Discover the historical gems and vivid culture of Naples with our guided tours. From the vivid narrow streets of Spaccanapoli to the ancient ruins of Pompeii, the city offers a mixed bag of adventurous experiences. Book your tickets today https://www.naples.tours/ and experience the best of Naples!
The Inca Trail to Machu Picchu is an unforgettable adventure, blending stunning natural beauty with rich history. Over four days, trekkers traverse diverse landscapes, from lush cloud forests to high mountain passes, encountering ancient Inca ruins along the way. Each step brings you closer to the awe-inspiring sight of Machu Picchu, revealed at sunrise from the Sun Gate. The journey is challenging but incredibly rewarding, offering a profound sense of accomplishment. With its combination of breathtaking scenery and cultural significance, the Inca Trail to Machu Picchu is a must-do for those seeking an extraordinary adventure in Peru.
jaipur metro: stations, timings and latest newsnarinav14
Jaipur Metro, a significant development in the realm of urban transportation, has transformed the way residents and visitors navigate the Pink City. Inaugurated in 2015, the metro system has steadily expanded, providing a fast, efficient, and eco-friendly mode of transport
What Outdoor Adventures Await Young Adults in Montreal's Surrounding NatureSpade & Palacio Tours
Experience Montreal's vibrant culture and thrilling outdoor adventures. From hiking scenic trails at Mont-Saint-Bruno to kayaking the Saint Lawrence River, there's something for every adventurous young adult. Explore street art, camp under the stars, and immerse yourself in nature's beauty just beyond the city's bustling streets.
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Air Canada digital audit report
1. Digital Presence Analysis
Prepared by:
Yuliya Antimirova
Shweta Bhat
Anh Mai Nguyen
Akash Deep Maangatt
06.04.2018
1Image source: goo.gl/oz2VCf
2. Canada’s #1 airline which stands for Safety, High Quality of Service and
Canadian Heritage
2
share of international and
transborder travel
45 million
annually
204
destinations
32%
40%
share of domestic
travel
Source: Air Canada EnRoute media Kit 2018
Picture Source: goo.gl/1WDvV9L
3. Air Canada digital marketing objectives are to help boost the bottom line
revenue and support customer service.
Air Canada Digital
Objectives
Air Canada Digital Strategy and Execution
Generate more leads
and identify the
prospects
▪ Generate more awareness, engagement brand favourability to target
customers via website, social media and digital marketing campaign,
display advertising, PPC, SEO
Increase the online
revenue and service
transaction
contribution
▪ Build customers and fan relationships to engage repeat visit and sales
via content marketing, blogs, event-trigger marketing, customer
support, chatting, website personalization, social media marketing
Increase the online
market share or the
online Share of Voice
▪ Increase the presence and engagement via number of visitors,
followers, mentions, reach, likability, etc
▪ Listen and respond to questions, support to build relationship via
chatting platform
▪ Create sharable content.
Reduce the Cost per
acquisition and
increase the customer
life time value
▪ Lower cost per lead/sales via organic search, email marketing, direct
marketing campaign, lead nurturing,
▪ Building content, campaign for up selling and cross selling.
Source: Annual Information Form 2018 3
4. Air Canada engage customers via various digital touch points by creating an
online community of loyal flyers
4
Image Source: Air Canada EnRoute media
Kit 2018
5. Target audience: upscale group of owners, decision makers, managers and
professional with income far above
5
BABY BOOMERS 39% MILLENIALS 22%
Demographic:
49 is the average age
Female: 55% Male: 45%
Education and Employment :
42% managers, owners professionals,
executives
70 750$ is the average personal income
74% have university degree or higher
Business Travel
12%: business trip 2 times+ past year
16%: business trip once past year
Vacation Travel
50% vacations trip inside Canada
24% vacations trip outside Canada
Image Source: goo.gl/wD6TKw ; goo.gl/UhNW9p ; goo.gl/MtBFQi
6. 6
Analyzing Air Canada's website in order to understand user interface
friendliness, ease of browsing and various other parameters that make
the brand consumer friendly, digitally
Most of the social media tools has given C or C+
to Air Canada website because of the
performance on different parameters
The page’s server response time is reasonably low which is good
for load speed and user experience
Their page's file size is quite large as compared to the general
standard of 5megabytes which, regardless of other
optimizations, can reduce load speed and impact user
experience
✓ The website is user friendly and the visitor does not have to go to different pages
✓ Offers on the website are customized for their target audience
✓ Constant upgrades help to enhance user experience
Source: https://goo.gl/iUSuSQ & https://goo.gl/jzTFuv
7. Air Canada’s website performs more proficiently and productively as
compared to WestJet but requires SEO improvements
7
Air Canada’s website performance
West Jet’s website performance
❖ The Air Canada website
and other apps have
more flexibility with
regards to different
devices
❖ Air Canada needs to
improve its SEO as it’s
competitor WestJet is
performing better
❖ Air Canada has a stronger
social media presence
than the competition
❖ With regards to Security
and overall website
performance, WestJet
and Air Canada performs
equally effective
Which website performs better overall?
✓ Air Canada’s website is able to manage the traffic on its website more efficiently than its competition
✓ Social media presence is strong and relevant
✓ With regards to SEO, there is room for improvement for Air Canada to get better ranking potential
Source: https://goo.gl/63KRpj & https://goo.gl/Dr5xxB
https://goo.gl/HXKap7
8. Air Canada Facebook page is friendly and provides engaging content
with relevant hashtags. However, the About section does not provide full information .
8
Call to action
Lack of About Info: Phone and email are missing
Meaningful hashtags campaigns that reflect
brand values and corporate bilingual policy
Active
engagement from
the audience
Source: https://www.facebook.com/aircanada
9. FB Air Canada VS FB West Jet
9
Sum of posts per week 28 7
Sum of user post per week 225 220
Average posts per week 9,33 2,33
Response time:
Air Canada 57 min VS West Jet 37 min
Response rate for user questions
Distribution of Page Post Types
Total Fans
Air Canada content is
more engaging
considering a higher
variety of post types
and higher number of
video posts
Air Canada has a
higher quality of
response covering a
higher percentage of
questions. However, a
response time should
be developed.
Air Canada is more
active on Facebook
with a higher number
of posts per week
which engages a
higher umber of a user
generated content.
Tool used: https://suite.socialbakers.com/
10. 10
Distribution of Interactions
FB Air Canada VS FB West Jet
Air Canada posts generates a significantly higher engagement from the audience with a higher percentage of
comments and shares.
#WestJet hashtags are less customized and emotionally
fuelled to brand values comparing to Air Canada
“About” section
provides more
information (phone,
email) comparing to
Air Canada
Tool used: https://suite.socialbakers.com/
Picture source: https://www.facebook.com/westjet/
11. Instagram is used by Air Canada to reach their wide audience but lacks
engagement
11Source: https://goo.gl/HXKap7
❖ The Instagram page shows their prominent
hashtag #FlytheFlag
❖ The link in their bio is aimed to attract
potential employees and the landing page
is the careers’ section of the webpage
❖ Positive responses
from happy
customers can be
seen on most of the
photos
✓ Although their Instagram webpage has positive
responses, no responses can be seen from the
company representatives
✓ The bio redirects users to Twitter & Facebook pages
for customer service
✓ Users want to connect to Air Canada on this platform
but lacks engagement from them
12. Instagram Air Canada VS Instagram WestJet
12Source: https://goo.gl/973XFF & https://goo.gl/WSmA7F
Air Canada WestJet
Followers 501,884 116,736
Views 239 423
Images Uploaded 1,091 653
❖ There is high
engagement
from West
Jet on this
platform
❖ No prominent
hashtags other the
WestJet name is
seen bin their bio
✓ Even though West Jet
has fewer followers than
Air Canada, it has higher
engagement
✓ No relevant campaigns
for WestJet can be seen
on this platform
13. Twitter is one of Air Canada’s most popular social media platforms
13
❖ Responses’ to
customer
complaints can be
seen on the twitter
page
❖ Their promise of flying the flag
is being endorsed on social
media platforms
❖ They are also emphasizing on
flying the Canadian team to
2018 Olympics to resonate
with their audience
✓ Twitter is their most
engaging social media
platform
✓ They implement their
promise of responding
to users on twitter
Source: https://goo.gl/EWWfVq
14. Twitter Air Canada VS Twitter WestJet
14
Source: https://goo.gl/qAfc76
Assessment
parameters
Air Canada WestJet
Engagement 80.9 58.6
Engagement total 10.4k 1.99k
Follower 437k 678k
Follower % change +25% +0.54%
Tweets/ days 60.2 59.2
✓ WestJet has more
followers on Twitter
✓ The engagement
performance is higher
for Twitter as
compared to WestJet
✓ Air Canada tweets and
reaches out more to
its audience than
WestJet – approx. 160
✓ They tweet most
between 11 A.M. to 2
P.M. to reach out to
business professionals
15. • Itune Store:
• Star Rating: 2.6/5
• 570 people rated
• Google App Store:
• Star Rating: 3.0/5
• 2025 people rated
• Downloading: 1,000,000 +
• Itune App Store:
• Star Rating: 3.2/5
• 427 people rated
• Google App Store:
• Star Rating: 3.0/5
• 4024 people rated
Downloading: 1,000,000 +
“Can't check-in with the app,
can't pull boarding pass after
computer check-in. Essentially
useless”
“Stopped working all of a sudden.
Right before my flight. Not able
to log in through the app”
“Downloaded it for the Air
Canada Rouge in flight
entertainment. Works well
for tablets and phones
however you can't access it
through the macbook
which is a shame”
Mobile app did not work well for
both Air Canada and Westjet.
While AirCanada has problem with
using the app from different mobile
device. Westjet has problem
related to check-in function and
language.
The performance on Android
device is better comparing on the
IOS device.
Air Canada Application is not working properly with low usage and bad
performance. This Is happening the same with WestJet.
Source: Apple AppStore and Google AppStore 15
16. Top 1 volume search keyword
“Air Canada” is the most cost
efficient and effective
keyword.
Keyword
Search
Volume CPC
Traffic
(%)
Traffic Cost
(%)
Positi
on
1 Air Canada 2240000 0.27 5.16 2.66 1
2 Voyage Bergeron 246000 0.42 0.72 0.58 1
3 Air Canada vacations 201000 0.31 0.86 0.5 1
4 Air Canada flights 110000 0.5 1.7 1.62 1
5 hotels.com 110000 1.25 0.18 0.43 6
6 Aeroplan login 74000 1.29 0.09 0.23 1
7 Beach 60500 0.25 0.09 0.04 1
8 Jamaica 49500 0.74 0.04 0.06 5
9 Air Canada rouge 40500 0.19 0.17 0.06 1
10 ets trip planner 40500 2.68 0.06 0.34 1
Keyword Search
Volume
CPC Traffi
c (%)
Traffic
Cost (%)
Positio
n
1 prêt voyage 10 28.07 0 0 3
2 casino seating 10 16.27 0 0 2
3
cheapest flights to Lima
Peru 10 15.73 0 0 1
4 bulgari bali resort 50 15.68 0 0 3
5 the travel store calgary 10 14.63 0 0 1
6
corporate traveller
vancouver 10 14.23 0 0 2
7 city beach resort Hua Hin 20 14.14 0 0 6
8 Barcelo Solymar Cuba 10 13.55 0 0 1
9 great Canadian casino 880 13.19 0 0.02 1
10 Santorini hotels luxury 10 12.96 0 0 5
Top Expensive keywords are “pret
voyage” and “casino seating”: they
increase the impression of the
customers with more than 35,000,000
display on the result.
Paid Search: Air Canada paid USD $159,000 for buying keywords in the previous years, to
create more than 304,000 traffic visit to the website in the period March 2017 – March 2018
16
Source: SEMrush.com
17. ▪ For the Canada market, Google and
vacation booking sites are the platforms
most advertised by Air Canada with the
number of in-text ads.
▪ Facebook ads are also high with more
than 106K ads with 19% of media ad and
42% of HTML ads.
▪ However, the ads in other small
websites are not effective. Most of the
ads had low display and low reachability
and did not bring traffic to the website.
Google Facebook, Trivago are the most advertised platform that were used by Air Canada for
Display Network Advertising. However, the ad had poor performance due to unattractive content
Source: SEMrush.com 17
18. Image Source: https://goo.gl/CFYTqg; https://goo.gl/9MsffR ; https://goo.gl/GCBEHX ; https://goo.gl/cHcFk8 ; https://goo.gl/G95Puw
18
✓ The website is regularly enhanced but needs improvements with
regards important keywords and SEO
✓ Develop an “about” section in order to increase trust and reliability of the
page for the customer
✓ Also an email address and customer service number should be added to the
Facebook page
✓ Their audience is active on Instagram but Air Canada lacks engagement on
this platform
✓ Review and fix the bugs and technique problems, encourage number of
users via introducing in website, social media
✓ Twitter is one of their most used social media platform as compared to
other platforms, hence a much faster response is required
❖ Display network
advertising: Change the
content and have the
right call to action to
attractive the right
target customers to
increase the advertising
performance, click rate
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