The document is a customer survey from American Family Fitness West End seeking feedback on members' experiences and awareness of club services and programs. The 30-question survey covers topics like cleanliness, customer service, personal training, group classes, kids' activities, nutrition services, and social media presence. Members are also given an opportunity to enter a prize drawing by providing their contact information.

1. AMERICAN FAMILY FITNESS
CUSTOMER SURVEY 9. Were you aware we offer swim lessons for
groups and individuals?
American Family Fitness West End o Yes
would like to thank you for your o No
continued support over the years. We 10. Were you aware that our shakes are
appreciate your taking time to let us made from 100% real fruit puree with no
know how we are doing and ways we sugar added?
can better serve your needs by taking a o Yes
few minutes to fill out this survey. o No
11. When entering the Kid’s Zone, were you
1. Were you greeted upon entering the club greeted with a smile?
today? o Yes
o Yes o No
o No o Non-Applicable
2. If Yes, were you greeted by name? 12. Has the KidZone attempted to learn your
o Yes children’s names and needs?
o No o Yes
3. Have you tried personal training with us? o No
o Yes o Non-Applicable
o No 13. Have you ever taken a Group X,
4. If yes, were you satisfied with your Mind/Body, or Cycle class?
personal training experience? o Yes
o Very dissatisfied o No
o Dissatisfied 14. If so, would you please rate your
o Neutral experience:
o Satisfied o Very dissatisfied
o Very Satisfied o Dissatisfied
o Not applicable o Neutral
5. Are you aware we have referral incentive o Satisfied
for personal training? o Very Satisfied
o Yes o Not applicable
o No 15. Are you aware that we offer club games
6. Have you ever taken a water fitness class? that encourage members to use the club
o Yes regularly?
o No o Yes
7. If no, what are your reservations? o No
16. Have you ever participated in one of
__________________________________ these club games? Check all that apply:
o 12 Days of Fitness
o CORE
__________________________________
o Play
o Road Trip
8. Please rate the cleanliness of the
o Tour de Cycle
pool/pool area?
o 0 - Not clean at all. o Fish Bowl
o 1 - Sometimes clean. 17. If you have not participated in one of our
club games, why not?
o 2 - Often clean.
o Do not hear about them
o 3 - Always clean.
o No One Asks

2. o Not my thing 24. How would you rate the cleanliness of
o Other:________________________ the facility?
o 0 – It’s not clean at all.
18. What would help you try out a club game o 1 – It is sometimes clean.
or program? Check all that apply: o 2 – It is often clean.
o 3 – It is always clean.
o Prizes 25. What is your overall satisfaction with
AFF West End?
o T-Shirt o Very dissatisfied
o Dissatisfied
o Bragging Rights o Neutral
o Satisfied
o Fundraising o Very Satisfied
26. Would you recommend American Family
o No Cost for Participation Fitness to a friend?
o Not likely
o Competition o Neutral
o Likely
o Physical Results
27. Are you aware of our “refer a friend”
incentive which gives you a $50 rewards
o Workout Companionship card? (See membership for details)
o 9-13 Year Old Participation o Yes
19. Are you aware that AFF West End has a o No
registered dietitian on staff? 28. Have you followed American Family
o Yes Fitness or AFF West End on: (Check all that
o No apply)
20. Have you ever tried any of the following: o Facebook
o Weight Watchers o Twitter
o Curves o Foursquare
o Nutrisystem o Wordpress (Blog)
o Jenny Craig o Youtube
o Other:_______________________ 29. Are you aware of our social media club
o Not applicable contests?
21. Have you ever considered joining the o Yes
“Drop It” Program? o No
o Yes 30. If you would like to be entered into a
o No drawing for a $50 member rewards card as
22. Did you know that our weekly weight loss well as receive information about AFF West
program Drop It has roughly an 80% success End Club Games and contests please
rate? provide your name and email address:
o Yes
o No
23. Please rate the customer service you
have experienced at AFF West End? Name:_________________________________
o Very dissatisfied
o Dissatisfied
o Neutral Email:_________________________________
o Satisfied
o Very Satisfied

3. COMMENTS:
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