The document discusses advanced ServiceNow reporting, focusing on how organizations utilize enhanced reporting capabilities to gain insights for better operational decision-making. It outlines the importance of visualizing real-time data related to IT infrastructure and support resource consumption. Additionally, it provides guidance on creating and modifying reports within the ServiceNow platform.

1. Advanced ServiceNow
Reporting: A Guide

2. While the platform has out-of-the-box functionality, many enterprise-scale organizations want
advanced ServiceNow reporting capabilities for more comprehensive insight.
ServiceNow users often invest in reporting and analytics to improve their operations and decision
making.
ServiceNow reports are an excellent source of real-time information – they visualize ServiceNow
data in shareable formats and offer insights into ServiceNow applications and features, including
incident management and service catalog requests.

3. What Organizations Can Learn from ServiceNow
Reporting
Organizations can leverage ServiceNow reporting to make actionable decisions based on data
trends.
Organizations can create and share reports reflecting the real-time status of instances, incidents,
change requests, assets, KPIs, Service Desk surveys, etc.
With ServiceNow’s out-of-the-box reporting capabilities, business leaders can gain enhanced
visibility into and control three core aspects:
● IT infrastructure provisioning – Users can monitor multiple aspects of IT service delivery, like
incidents, downtime, service availability, first response time, etc. These insights help IT leaders
understand how efficiently the IT department handles the workload and issues.
● IT support resource consumption – This advanced reporting feature allows organizations to
track IT expenses.

4. How to Create ServiceNow Reports
ServiceNow Reports can be created or modified using the platform’s Report Designer, which offers a
guided flow to configure, edit, view, and share reports.
Admins and users granted the File Type Access to Reporting can create and/or modify reports.
To viewing or modify existing reports:
1. Go to the Reports application by navigating to All > Reports – or enter “reports” in the navigation
menu search bar.
2. Click View / Run.
Here, the “My reports” tab shows reports created by the logged in user. Reports shared globally, or by
specific groups can be accessed in the “Global” and “Group” tabs. The “All” tab shows all reports
accessible to the logged in user.

5. Contact Us
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E-mail: info@perspectium.com
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