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DIGITAL
STRATEGY
ARZELIA WILLIAMS
ADV 420
FALL 2018
BACKGROUND
 Founded in 1985
 Dan Gilbert, Gary Gilbert, Lindsay
Gross, Ron Berman
 Headquartered in Detroit, MI
 America’s largest mortgage lender
 As of January 2018, largest overall
retail lender
THE BIG IDEA
 Increase engagement
on social media
 Twenty five Days Of
Festive Giveaways
 Launch December 1st
 Social Media
Campaign
 Partner with HGTV
BUDGET
 Current $400 million
media account budget
for 2018
 Proposed marketing
budget is $300 million
for 2019
18%
30%
26%
6%
15%
5%
National Marketing
Social Media
Web
Market Research
Online Advertising
Other
TARGET
AUDIENCE
 First Time Home
buyers in their mid 20’s
 Men and women
between the ages of 30-
50 looking to refinance
their existing mortgage
 College Students
 Veterans
SOCIAL MEDIA
 Facebook
 Largest promoted
platform
 pop up banners
 Instagram
 User related content
 promoted accounts
 YouTube
 15-30 second video ads
WEBSITE
ANALYSIS
 Add Search Box
 SEO
 Online mortgage lender
 Customer loan
satisfaction
 Metrics
 Page load time
 Geographic
performance
E-MAIL
MARKETING
 Build an extensive
email list
 Generate individualized
content for each target
audience
 Newsletter detailing
CSR plan
 Promotional email
revealing the “big idea”
CONTENT MARKETING
 Collect questions from our customers
from the comments section
 Highlight a question of the week on
Facebook
 expand Frequently Asked Questions
into several blog posts or pages
MOBILE
 Creating a new app
 Efficiency on all
operating systems
 Incorporate Zing! Blog
 TED talk style videos

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ADV 420 Final Presentation

  • 2. BACKGROUND  Founded in 1985  Dan Gilbert, Gary Gilbert, Lindsay Gross, Ron Berman  Headquartered in Detroit, MI  America’s largest mortgage lender  As of January 2018, largest overall retail lender
  • 3. THE BIG IDEA  Increase engagement on social media  Twenty five Days Of Festive Giveaways  Launch December 1st  Social Media Campaign  Partner with HGTV
  • 4. BUDGET  Current $400 million media account budget for 2018  Proposed marketing budget is $300 million for 2019 18% 30% 26% 6% 15% 5% National Marketing Social Media Web Market Research Online Advertising Other
  • 5. TARGET AUDIENCE  First Time Home buyers in their mid 20’s  Men and women between the ages of 30- 50 looking to refinance their existing mortgage  College Students  Veterans
  • 6. SOCIAL MEDIA  Facebook  Largest promoted platform  pop up banners  Instagram  User related content  promoted accounts  YouTube  15-30 second video ads
  • 7. WEBSITE ANALYSIS  Add Search Box  SEO  Online mortgage lender  Customer loan satisfaction  Metrics  Page load time  Geographic performance
  • 8. E-MAIL MARKETING  Build an extensive email list  Generate individualized content for each target audience  Newsletter detailing CSR plan  Promotional email revealing the “big idea”
  • 9. CONTENT MARKETING  Collect questions from our customers from the comments section  Highlight a question of the week on Facebook  expand Frequently Asked Questions into several blog posts or pages
  • 10. MOBILE  Creating a new app  Efficiency on all operating systems  Incorporate Zing! Blog  TED talk style videos

Editor's Notes

  1. feature a picture of one family each day on our Instagram a story of this family on Facebook YouTube video testimonial Choose one family to receive a home for the holidays Photos of the family appear on local billboards
  2. Over $411 million in 2016 Nearly $300 million in the first six months of 2017-- $409 million total More than $40 million for two tv ads (Avengers and Super bowl) in 2018 Nearly $216 million in the first six months of 2018 Includes ad words, search engine optimization and Facebook pop-up banners
  3. Use customer generated content for ads