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SUBSCRIBE NOW!
or forever lose your readers?
Adam Falk
The Wall Street Journal
WOULDN’T IT BE NICE?
$
BUT THAT’S NOT HOW IT WORKS
$
SO THE QUESTION IS
FOR THE SUBSCRIBERS: WHAT’S NEWS
THE FINDINGS: WHAT’S NEWS
● Devoted readership
● Push alert strategy
● ‘What’s Newsletters’
FOR FACEBOOK: SOCIAL-FIRST VIDEO
● Engagement boost
● Targeted feedback
● Additive content
THE FINDINGS: SOCIAL-FIRST VIDEO
FOR SNAPCHAT: DISCOVER EDITIONS
THE FINDINGS: DISCOVER EDITIONS
● Different audience
● New storytelling
● Vertical video push
DISTRIBUTION: LEARNING TO OWN
CONTACT!
Adam Falk
adam.falk@wsj.com
@amfalk

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Adam Falk: Subscribe now or forever hold your audience?

Editor's Notes

  1. Videos for Facebook as part of the mobile team. Going to discuss how WSJ’s product offerings and storytelling go toward helping us solve a key question.
  2. Distribution seems like it could be easy for the the paywalled media. We produce journalism for our subscribers and serve it to them (in whatever form it takes) on platform.
  3. But that’s not how it actually works. The system is much more complex, obviously. Produce for our readers Reach out to them on social Reach out to potential subscribers on social or directly through marketing campaigns Sometimes our subscribers will shares stories too Why? Growth.
  4. How can we do both? I think distribution--and how we use it--can help solve the problem. So let's take a look at how WSJ uses distribution to satisfy our loyal readers and to bring in new ones.
  5. Example of something that was built just for subscribers. What’s News was launched in August of 2015 for WSJ subscribers. A news digest app (10 stories in the app) It was built for “core journal readers” / originally focused on business, markets finance Aimed to keep those users engaged all day long Special features: markets data center, topics Dedicated team of journalists selecting the news
  6. What’s News readership, while not as large as the site or main app, is dedicated They check in with the app a couple times a day, spending about 10 min a day total Highest in the morning and the later evening The briefs drive the most traffic Built specially for the app as a preview of the day’s biggest business news / review of the general news headlines Basically in-app newsletters Bringing these to the app The briefs are also pushed to users each day Push alert strategy Tried to pack more context in Didn’t need to be first, sometimes we’d wait Higher open rate than the main app
  7. Just this year started building videos tailored for Facebook Vertical About 90 seconds Text on screen Designed for our Facebook audience, which includes both subscribers and non-subscribers Typically are related to a story on the site, but are meant to stand alone Possibly entry point into that story too Purpose: testing what how we could be better on Facebook The motion graphics stuff is different from past work Videos come from a few small teams Jobs: https://www.dropbox.com/s/lgwvqk11z9u6srb/JobsRate.mp4?dl=0 Snap: https://www.dropbox.com/s/2w3f5wwkwhumcqs/Snap.mp4?dl=0
  8. Facebook users engage more with these videos than our previous ones Average more than 100K views on each video I’ve made, with users sticking around longer These videos have also served other purposes The website, apps Apple News push Helping us to inform the kinds of video we should have more of on-platform Watchable without sound -- nearly 90% of people watch with the sound off Original production -- they’re not repetitive of the stories we have on site
  9. We started working on Discover last year We were the first U.S. newspaper on the platform Why? Because we saw a chance at a new audience We do an “edition” Monday-Friday 8-10 stories per edition Feature on Friday “Core” news Produced by a dedicated team https://www.dropbox.com/s/4bn3sy2rvl1m0ho/Snapchat.mov?dl=0
  10. Snapchat audience is loyal and different Younger, female Has allowed us to try a new kind of storytelling that’s growing (think Instagram Stories) Also gave us our first push into vertical video This then spurred us to build a vertical-video player for the site
  11. Basically, we’re using our off-platform tools as a way to inform our on-platform decisions. Ideally, this will help us to better “own” our stories in the eyes of our audience. Meaning, WSJ is the authoritative voice on a topic, no matter the platform. We won’t convert every pair of eyes that reads, watches or interacts with our journalism, but we’ll have a greater chance of doing so if we’re reaching them in the right way. As for our subscribers, our ability to own a story with appropriate graphics and more helps deepen their understanding of a topic. Jobs: https://www.dropbox.com/s/lgwvqk11z9u6srb/JobsRate.mp4?dl=0