Actividad de ingles guia 3
•Download as DOCX, PDF•
0 likes•448 views
This document discusses customer requirements in the supply logistics chain. It defines a customer as not only the person or organization that pays the invoice, but also users of products and services. An organization can determine customer requirements through demand creation processes like marketing to understand what customers want and attract them. It is important to identify customer requirements to match existing products and services to customer needs and expectations, and to understand requirements before committing to supply anything. A diagram shows the actors in the logistics chain including providers, manufacturers, carriers, retailers, and customers.
Report
Share
Report
Share
Recommended
05 logistics strategy
Each company establishes a mission and strategies to achieve their goals. A mission statement outlines the company's objectives and focuses processes. Strategies are then developed across four levels - strategic, structural, functional, and implementation. When creating a logistics strategy, companies evaluate areas like transportation, outsourcing, logistics systems, competitors, and information to define service levels and costs. Companies also adopt global operations strategies like international, multidomestic, global, and transnational based on balancing responsiveness in local markets with cost reductions.
Actividad estación 2
El documento presenta información sobre el Servicio Nacional de Aprendizaje (SENA) de Colombia. Explica que el SENA se encarga de ofrecer formación profesional integral para contribuir al desarrollo del país. Su misión es invertir en el desarrollo de los trabajadores colombianos y su visión es ser una entidad líder mundial en formación profesional para 2020. También describe los símbolos, himno e identidad del SENA.
Earned Value Management, descubriendo el standard ANSI 748-B
La técnica del valor ganado es una herramienta muy poderosa, en este presentacion descubiremos la norma ANSI 748B para la gestión del Valor Ganado, las 32 guidelines y los 10 procesos de lo que se compone, así como trucos y consejos para que la implantación del EVM sea con garantías de éxito
Como implantar un sistema de gestion de riesgos y no morir en el intento
Como implantar un sistema de gestion de riesgos y no morir en el intentogedpro project management experts
La gestión de riesgos es un aspecto clave para el éxito del proyecto. En esta presentaciónse descube como implantar un sistema de gestión de riesgos en nuestro proyecto de forma progresiva, desde la identificación, hasta el análisis de Montecarlo pasando por los análisis cualitativos y cuantitativosLa fusion de gantt y kanban
Presentación utilizada en el webinar del pasado 27 de marzo sobre la fusión de Gantt y Kanban.
Tanto el diagrama de Gantt como los tableros Kanban se basan en la gestión visual de la información, en este webinar se trató de dar respuestas a preguntas como ¿es posible visualizar el mismo proyecto de las dos formas?, ¿para qué nos puede servir?, ¿vamos a conseguir mejores resultados?
Se puede ver la grabación del webinar en http://vimeo.com/user9340136/fusion-de-gantt-y-kanban
Gestion de proyectos empresariales con microsoft project 2010 y project serve...
Gestion de proyectos empresariales con microsoft project 2010 y project serve...gedpro project management experts
Presentación que se utilizó en la jornada de Microsoft Project 2010 y Project Server 2010 en la que se mostraron las funcionalidades más destacadas de esta potente herramienta de gestión de proyectosActividad proyecto de vida
Este documento presenta un proyecto de vida para un estudiante de Tecnología en Gestión Logística. El estudiante describe su misión como ser un profesional en logística para proveer para su hija y establecer su propia cadena de pañales. Su visión es adquirir conocimientos en logística trabajando para una empresa y luego iniciar su propio negocio de pañales. El documento incluye tablas donde el estudiante se visualiza a sí mismo en el futuro en diferentes áreas de su vida personal y profesional en los
Cartilla Ingles Sena
This document provides guidance for participants in an English language course being run through a partnership between the SENA training organization and ETB broadcasting company in Bogota, Colombia in 2007. It outlines the course content, learning objectives, and responsibilities of tutors and participants. The course is self-paced and utilizes the English Discoveries software program, which students access using their name and ID number password. The document explains navigation of the program and how it breaks content into Explore, Practice, and Test sections for each topic. It emphasizes that students are responsible for their own learning progress through autonomous use of the materials and software.
Recommended
05 logistics strategy
Each company establishes a mission and strategies to achieve their goals. A mission statement outlines the company's objectives and focuses processes. Strategies are then developed across four levels - strategic, structural, functional, and implementation. When creating a logistics strategy, companies evaluate areas like transportation, outsourcing, logistics systems, competitors, and information to define service levels and costs. Companies also adopt global operations strategies like international, multidomestic, global, and transnational based on balancing responsiveness in local markets with cost reductions.
Actividad estación 2
El documento presenta información sobre el Servicio Nacional de Aprendizaje (SENA) de Colombia. Explica que el SENA se encarga de ofrecer formación profesional integral para contribuir al desarrollo del país. Su misión es invertir en el desarrollo de los trabajadores colombianos y su visión es ser una entidad líder mundial en formación profesional para 2020. También describe los símbolos, himno e identidad del SENA.
Earned Value Management, descubriendo el standard ANSI 748-B
La técnica del valor ganado es una herramienta muy poderosa, en este presentacion descubiremos la norma ANSI 748B para la gestión del Valor Ganado, las 32 guidelines y los 10 procesos de lo que se compone, así como trucos y consejos para que la implantación del EVM sea con garantías de éxito
Como implantar un sistema de gestion de riesgos y no morir en el intento
Como implantar un sistema de gestion de riesgos y no morir en el intentogedpro project management experts
La gestión de riesgos es un aspecto clave para el éxito del proyecto. En esta presentaciónse descube como implantar un sistema de gestión de riesgos en nuestro proyecto de forma progresiva, desde la identificación, hasta el análisis de Montecarlo pasando por los análisis cualitativos y cuantitativosLa fusion de gantt y kanban
Presentación utilizada en el webinar del pasado 27 de marzo sobre la fusión de Gantt y Kanban.
Tanto el diagrama de Gantt como los tableros Kanban se basan en la gestión visual de la información, en este webinar se trató de dar respuestas a preguntas como ¿es posible visualizar el mismo proyecto de las dos formas?, ¿para qué nos puede servir?, ¿vamos a conseguir mejores resultados?
Se puede ver la grabación del webinar en http://vimeo.com/user9340136/fusion-de-gantt-y-kanban
Gestion de proyectos empresariales con microsoft project 2010 y project serve...
Gestion de proyectos empresariales con microsoft project 2010 y project serve...gedpro project management experts
Presentación que se utilizó en la jornada de Microsoft Project 2010 y Project Server 2010 en la que se mostraron las funcionalidades más destacadas de esta potente herramienta de gestión de proyectosActividad proyecto de vida
Este documento presenta un proyecto de vida para un estudiante de Tecnología en Gestión Logística. El estudiante describe su misión como ser un profesional en logística para proveer para su hija y establecer su propia cadena de pañales. Su visión es adquirir conocimientos en logística trabajando para una empresa y luego iniciar su propio negocio de pañales. El documento incluye tablas donde el estudiante se visualiza a sí mismo en el futuro en diferentes áreas de su vida personal y profesional en los
Cartilla Ingles Sena
This document provides guidance for participants in an English language course being run through a partnership between the SENA training organization and ETB broadcasting company in Bogota, Colombia in 2007. It outlines the course content, learning objectives, and responsibilities of tutors and participants. The course is self-paced and utilizes the English Discoveries software program, which students access using their name and ID number password. The document explains navigation of the program and how it breaks content into Explore, Practice, and Test sections for each topic. It emphasizes that students are responsible for their own learning progress through autonomous use of the materials and software.
Descubre la iso 31000 para la gestion de riesgos
Presentación del webinar en el que se descubre la norma ISO 31000 del año 2009, que marca los principios y directrices para la gestión de riesgos y establece los principios, el marco y los procesos que se deben seguir para gestionar el riesgos de forma global en la empresa (Enterprise Risk Management).
Los contenidos son:
Introducción a la gestión de riesgos
La norma ISO 31000 de gestión de riesgos
Principios
Framework
Procesos
Técnicas de evaluación de riesgos según la norma ISO31010
Proyecto de vida 2
Este documento presenta el proyecto de vida de Julieth Marisella Vargas. El proyecto incluye un análisis de sus conocimientos previos, valores personales, y planes de acción a corto, mediano y largo plazo para alcanzar sus objetivos personales y profesionales. El objetivo general es guiar su camino hacia el futuro basándose en sus fortalezas, debilidades y aspiraciones.
Aa4 evidence 1 street life solucion
El documento describe una actividad de aprendizaje en la que los estudiantes deben observar una imagen que muestra personas en la calle y describir sus actividades y atuendos. Se proporcionan ejemplos de descripciones de 5 personas diferentes, incluyendo lo que están haciendo y qué están usando. Se instruye a los estudiantes a enviar su trabajo al instructor una vez completo a través de la plataforma de aprendizaje.
solucion de evidencia 3 3 the perfect neighborhood for each person
Este documento presenta una guía de aprendizaje para practicar el vocabulario relacionado con las partes de una casa, los muebles y las características de los barrios. Incluye ejercicios y actividades interactivas para describir lugares usando la estructura "there is/there are". El documento concluye que se aprendió a hablar sobre los lugares de los barrios y cuál barrio es adecuado según las preferencias de una persona.
Solucion proyecto de vida sena ........
Este documento presenta un resumen de la vida y proyectos de una persona. Incluye una sección de fortalezas y debilidades, una autobiografía que describe las influencias en su vida y sus intereses desde temprana edad, una sección sobre su personalidad, y un plan de vida que describe sus sueños y cómo lograrlos. El objetivo general es salir adelante, cumplir metas y ser feliz.
ENGLISH DOT WORKS 1: solucion de evidencia 3 1 my ideal home
En 3 oraciones o menos:
El documento describe la casa ideal de un estudiante, incluyendo detalles sobre las habitaciones, muebles y electrodomésticos. El estudiante proporciona una descripción detallada de su casa ideal ubicada cerca del campo, con tres dormitorios, sala, cocina y baños. Luego, realiza preguntas a sus compañeros sobre sus propias casas ideales.
1 solucion de guia taller aa4 diseno prog de formacion blackboard
Este documento describe un proyecto para diseñar un programa de formación virtual en la plataforma Blackboard. El proyecto incluye crear un programa de formación de 40 horas, diseñar un perfil de tutor, crear un objeto virtual de aprendizaje, planear actividades para la unidad incluyendo una prueba y un foro, y configurar el centro de calificaciones. El objetivo es que los estudiantes demuestren su entendimiento de los elementos necesarios para la interacción entre instructores y estudiantes en un programa de formación virtual.
Proyecto de vida daniela
La estudiante quiere graduarse en diciembre de 2012 y obtener un puntaje alto en las pruebas ICFES. En 5 años, desea ser profesional en administración de empresas u hospitalaria y pagar sus estudios universitarios sola. En 15 años, espera tener un trabajo estable, familia, viajar y una finca en los llanos.
Mi Proyecto de vida PowerPoint
Este documento presenta el proyecto de vida de Lissette Chacón Ponce. Ella se describe a sí misma como alguien con fortalezas en el aprendizaje, la actuación y el baloncesto, pero debilidades en el canto y la falta de práctica deportiva. Sus metas incluyen graduarse como ingeniera en contabilidad y auditoría, formar una familia y ayudar a otros a alcanzar sus metas a través de sus conocimientos. Ella también identifica valores como la humildad, el respeto y la confianza como importantes para sus relaciones familia
Ejemplo de proyecto de vida
Este documento presenta una guía para elaborar un plan de vida y autobiografía personal. Incluye secciones para describir fortalezas, debilidades, influencias en la vida, intereses, logros, decisiones importantes, rasgos de personalidad, sueños, metas, obstáculos y un plan de acción. El objetivo es analizar la situación actual y diseñar un programa de vida para alcanzar un propósito definido.
MI PROYECTO DE VIDA EN WORD
Este documento presenta el proyecto de vida de Sonia Catalina Arcos Pesantes, una estudiante de 18 años de la carrera de Contaduría Pública y Auditoría. En él, Sonia describe su autobiografía, personalidad, fortalezas, debilidades, sueños y metas. Su visión es seguir estudiando para depender de sí misma, ayudar a sus padres y ser dueña de una empresa reconocida. Se compromete a ser más positiva y aprovechar las oportunidades para alcanzar cada una de sus metas a través de la dedicación
Mi proyecto de vida sena
La persona describe sus fortalezas como dar soluciones rápidas a problemas y ser optimista, pero también menciona debilidades como ser depresiva y de mal genio. Explica que sus padres y relaciones sentimentales la han influenciado y que su fe es importante. Su objetivo es tener éxito profesional y una vida satisfactoria equilibrada.
Proyecto de vida paola terminado
Este documento presenta el proyecto de vida de Ivonne Paola Romero Mesa, una estudiante de 23 años de la carrera de Contaduría Pública. En él, Romero Mesa describe su situación actual y objetivos personales, incluyendo sus fortalezas y debilidades. También incluye una autobiografía en la que habla sobre las personas que han influido en su vida, sus intereses desde temprana edad, eventos decisivos y logros. Finalmente, analiza rasgos de su personalidad y establece su proyecto de vida futuro, incluyendo sueños
English book 3 teacher 2015 - 2016
The document provides guidelines for using inclusive and non-sexist language in Ecuadorian educational documents and communications. It explains that one of the Ministry of Education's objectives is to promote gender equity in society and education. To achieve this, they recommend using gender-neutral words like "people" instead of "men" and "teaching staff" instead of "teachers". When neutral terms do not exist, the masculine form will be used generically to refer to both women and men. This practice follows the recommendations of the Royal Spanish Academy and aims to avoid wordiness while allowing collective groups to be referred to using masculine grammar. It is signed by the President and Education officials.
English book 1 teacher 2015 - 2016
The document provides guidelines for using inclusive and non-sexist language in educational documents from the Ecuadorian Ministry of Education. It explains that one of the ministry's objectives is to promote gender equity in Ecuadorian society and education. It recommends using gender-neutral words like "people" instead of "men" and "teachers" instead of "professors." When neutral terms do not exist, the masculine form should be used generically to refer to both women and men. This practice follows the recommendations of the Royal Spanish Academy and aims to avoid overly wordy expressions while allowing collective groups to be referred to using masculine grammar. It is signed by the President of Ecuador and the Minister of Education.
English book 2 teacher 2015 - 2016
Viewpoints is a series of English textbooks used in high schools. The main purpose is to introduce students to English and its culture through a variety of activities and projects. The activities are intended to engage students' real lives and expectations. The series also aims to expose learners to different topics through which they can learn English, such as social studies, science, and popular culture. Furthermore, Viewpoints promotes discussions about values and provides students with tools to apply in their school and adult lives. Each book contains six units that develop language skills like listening, speaking, reading and writing through vocabulary, grammar, and cultural activities.
Mi proyecto de vida diapositivas
Este documento presenta las cualidades, sueños y metas de una persona soñadora, trabajadora, honesta y comprometida que aspira a terminar sus estudios, tener éxito en su carrera y formar una familia digna. Sus metas a corto plazo incluyen terminar sus próximos semestres con buenas calificaciones, y a largo plazo desea ser una profesional reconocida por su buen trabajo.
English book 4 teacher 2015 - 2016
The document provides guidelines for promoting inclusive and non-discriminatory language in educational materials published by the Ecuadorian Ministry of Education. It aims to combat sexism and promote gender equality. To achieve this, the Ministry recommends using gender-neutral words like "people" instead of "men" and "teaching staff" instead of "teachers". When neutral terms do not exist, the masculine form will be used generically to refer to both women and men. This practice is recommended by the Royal Spanish Academy and aims to avoid wordiness while allowing collective groups to be referred to using masculine grammar. The document is signed by the President of Ecuador and education officials.
3. Your next holiday destination ACTIVIDAD 3 SEMANA 3 ENGLISH DOT WORKS 2.
3. Your next holiday destination. ACTIVIDAD 3 SEMANA 3 ENGLISH DOT WORKS 2.SENA.
ENGLISH DOT WORKS 2. week 3 activity 3.
ENGLISH DOT WORKS 2. ACTIVIDAD 3 SEMANA 3
Your next holiday destination. ENGLISH DOT WORKS 2.
vskills customer service professional sample material
The document discusses customer service and customer handling. It defines customer service as activities designed to enhance customer satisfaction by meeting expectations. Poor customer service can cost a company more to acquire new customers than retain existing ones. Customers want quality products/services at fair prices and to feel satisfied. Good customer service includes listening to understand customer needs, answering problems promptly, and making customers feel heard and their issues addressed. Building relationships with customers through frequent communication, addressing complaints, and rewarding customers can help with customer retention.
International Journal of Computational Engineering Research(IJCER)
International Journal of Computational Engineering Research(IJCER) is an intentional online Journal in English monthly publishing journal. This Journal publish original research work that contributes significantly to further the scientific knowledge in engineering and Technology.
How to Define a Customer Experience Strategy
Customers are at the heart of a great customer experience, so it's important that your organisation recognizes what they need and deliver on those expectations. When you think about how to design your customer experience strategy, start by defining your customers' needs. This will help you determine whether there are gaps in service delivery and what areas need improvement. Next, identify gaps in process and develop a CX vision and strategy that will guide change management efforts over time. Finally, roll out new processes as planned while evaluating results periodically—this way you can make adjustments when necessary without disrupting operations significantly.
More Related Content
Viewers also liked
Descubre la iso 31000 para la gestion de riesgos
Presentación del webinar en el que se descubre la norma ISO 31000 del año 2009, que marca los principios y directrices para la gestión de riesgos y establece los principios, el marco y los procesos que se deben seguir para gestionar el riesgos de forma global en la empresa (Enterprise Risk Management).
Los contenidos son:
Introducción a la gestión de riesgos
La norma ISO 31000 de gestión de riesgos
Principios
Framework
Procesos
Técnicas de evaluación de riesgos según la norma ISO31010
Proyecto de vida 2
Este documento presenta el proyecto de vida de Julieth Marisella Vargas. El proyecto incluye un análisis de sus conocimientos previos, valores personales, y planes de acción a corto, mediano y largo plazo para alcanzar sus objetivos personales y profesionales. El objetivo general es guiar su camino hacia el futuro basándose en sus fortalezas, debilidades y aspiraciones.
Aa4 evidence 1 street life solucion
El documento describe una actividad de aprendizaje en la que los estudiantes deben observar una imagen que muestra personas en la calle y describir sus actividades y atuendos. Se proporcionan ejemplos de descripciones de 5 personas diferentes, incluyendo lo que están haciendo y qué están usando. Se instruye a los estudiantes a enviar su trabajo al instructor una vez completo a través de la plataforma de aprendizaje.
solucion de evidencia 3 3 the perfect neighborhood for each person
Este documento presenta una guía de aprendizaje para practicar el vocabulario relacionado con las partes de una casa, los muebles y las características de los barrios. Incluye ejercicios y actividades interactivas para describir lugares usando la estructura "there is/there are". El documento concluye que se aprendió a hablar sobre los lugares de los barrios y cuál barrio es adecuado según las preferencias de una persona.
Solucion proyecto de vida sena ........
Este documento presenta un resumen de la vida y proyectos de una persona. Incluye una sección de fortalezas y debilidades, una autobiografía que describe las influencias en su vida y sus intereses desde temprana edad, una sección sobre su personalidad, y un plan de vida que describe sus sueños y cómo lograrlos. El objetivo general es salir adelante, cumplir metas y ser feliz.
ENGLISH DOT WORKS 1: solucion de evidencia 3 1 my ideal home
En 3 oraciones o menos:
El documento describe la casa ideal de un estudiante, incluyendo detalles sobre las habitaciones, muebles y electrodomésticos. El estudiante proporciona una descripción detallada de su casa ideal ubicada cerca del campo, con tres dormitorios, sala, cocina y baños. Luego, realiza preguntas a sus compañeros sobre sus propias casas ideales.
1 solucion de guia taller aa4 diseno prog de formacion blackboard
Este documento describe un proyecto para diseñar un programa de formación virtual en la plataforma Blackboard. El proyecto incluye crear un programa de formación de 40 horas, diseñar un perfil de tutor, crear un objeto virtual de aprendizaje, planear actividades para la unidad incluyendo una prueba y un foro, y configurar el centro de calificaciones. El objetivo es que los estudiantes demuestren su entendimiento de los elementos necesarios para la interacción entre instructores y estudiantes en un programa de formación virtual.
Proyecto de vida daniela
La estudiante quiere graduarse en diciembre de 2012 y obtener un puntaje alto en las pruebas ICFES. En 5 años, desea ser profesional en administración de empresas u hospitalaria y pagar sus estudios universitarios sola. En 15 años, espera tener un trabajo estable, familia, viajar y una finca en los llanos.
Mi Proyecto de vida PowerPoint
Este documento presenta el proyecto de vida de Lissette Chacón Ponce. Ella se describe a sí misma como alguien con fortalezas en el aprendizaje, la actuación y el baloncesto, pero debilidades en el canto y la falta de práctica deportiva. Sus metas incluyen graduarse como ingeniera en contabilidad y auditoría, formar una familia y ayudar a otros a alcanzar sus metas a través de sus conocimientos. Ella también identifica valores como la humildad, el respeto y la confianza como importantes para sus relaciones familia
Ejemplo de proyecto de vida
Este documento presenta una guía para elaborar un plan de vida y autobiografía personal. Incluye secciones para describir fortalezas, debilidades, influencias en la vida, intereses, logros, decisiones importantes, rasgos de personalidad, sueños, metas, obstáculos y un plan de acción. El objetivo es analizar la situación actual y diseñar un programa de vida para alcanzar un propósito definido.
MI PROYECTO DE VIDA EN WORD
Este documento presenta el proyecto de vida de Sonia Catalina Arcos Pesantes, una estudiante de 18 años de la carrera de Contaduría Pública y Auditoría. En él, Sonia describe su autobiografía, personalidad, fortalezas, debilidades, sueños y metas. Su visión es seguir estudiando para depender de sí misma, ayudar a sus padres y ser dueña de una empresa reconocida. Se compromete a ser más positiva y aprovechar las oportunidades para alcanzar cada una de sus metas a través de la dedicación
Mi proyecto de vida sena
La persona describe sus fortalezas como dar soluciones rápidas a problemas y ser optimista, pero también menciona debilidades como ser depresiva y de mal genio. Explica que sus padres y relaciones sentimentales la han influenciado y que su fe es importante. Su objetivo es tener éxito profesional y una vida satisfactoria equilibrada.
Proyecto de vida paola terminado
Este documento presenta el proyecto de vida de Ivonne Paola Romero Mesa, una estudiante de 23 años de la carrera de Contaduría Pública. En él, Romero Mesa describe su situación actual y objetivos personales, incluyendo sus fortalezas y debilidades. También incluye una autobiografía en la que habla sobre las personas que han influido en su vida, sus intereses desde temprana edad, eventos decisivos y logros. Finalmente, analiza rasgos de su personalidad y establece su proyecto de vida futuro, incluyendo sueños
English book 3 teacher 2015 - 2016
The document provides guidelines for using inclusive and non-sexist language in Ecuadorian educational documents and communications. It explains that one of the Ministry of Education's objectives is to promote gender equity in society and education. To achieve this, they recommend using gender-neutral words like "people" instead of "men" and "teaching staff" instead of "teachers". When neutral terms do not exist, the masculine form will be used generically to refer to both women and men. This practice follows the recommendations of the Royal Spanish Academy and aims to avoid wordiness while allowing collective groups to be referred to using masculine grammar. It is signed by the President and Education officials.
English book 1 teacher 2015 - 2016
The document provides guidelines for using inclusive and non-sexist language in educational documents from the Ecuadorian Ministry of Education. It explains that one of the ministry's objectives is to promote gender equity in Ecuadorian society and education. It recommends using gender-neutral words like "people" instead of "men" and "teachers" instead of "professors." When neutral terms do not exist, the masculine form should be used generically to refer to both women and men. This practice follows the recommendations of the Royal Spanish Academy and aims to avoid overly wordy expressions while allowing collective groups to be referred to using masculine grammar. It is signed by the President of Ecuador and the Minister of Education.
English book 2 teacher 2015 - 2016
Viewpoints is a series of English textbooks used in high schools. The main purpose is to introduce students to English and its culture through a variety of activities and projects. The activities are intended to engage students' real lives and expectations. The series also aims to expose learners to different topics through which they can learn English, such as social studies, science, and popular culture. Furthermore, Viewpoints promotes discussions about values and provides students with tools to apply in their school and adult lives. Each book contains six units that develop language skills like listening, speaking, reading and writing through vocabulary, grammar, and cultural activities.
Mi proyecto de vida diapositivas
Este documento presenta las cualidades, sueños y metas de una persona soñadora, trabajadora, honesta y comprometida que aspira a terminar sus estudios, tener éxito en su carrera y formar una familia digna. Sus metas a corto plazo incluyen terminar sus próximos semestres con buenas calificaciones, y a largo plazo desea ser una profesional reconocida por su buen trabajo.
English book 4 teacher 2015 - 2016
The document provides guidelines for promoting inclusive and non-discriminatory language in educational materials published by the Ecuadorian Ministry of Education. It aims to combat sexism and promote gender equality. To achieve this, the Ministry recommends using gender-neutral words like "people" instead of "men" and "teaching staff" instead of "teachers". When neutral terms do not exist, the masculine form will be used generically to refer to both women and men. This practice is recommended by the Royal Spanish Academy and aims to avoid wordiness while allowing collective groups to be referred to using masculine grammar. The document is signed by the President of Ecuador and education officials.
3. Your next holiday destination ACTIVIDAD 3 SEMANA 3 ENGLISH DOT WORKS 2.
3. Your next holiday destination. ACTIVIDAD 3 SEMANA 3 ENGLISH DOT WORKS 2.SENA.
ENGLISH DOT WORKS 2. week 3 activity 3.
ENGLISH DOT WORKS 2. ACTIVIDAD 3 SEMANA 3
Your next holiday destination. ENGLISH DOT WORKS 2.
Viewers also liked (19)
solucion de evidencia 3 3 the perfect neighborhood for each person
solucion de evidencia 3 3 the perfect neighborhood for each person
ENGLISH DOT WORKS 1: solucion de evidencia 3 1 my ideal home
ENGLISH DOT WORKS 1: solucion de evidencia 3 1 my ideal home
1 solucion de guia taller aa4 diseno prog de formacion blackboard
1 solucion de guia taller aa4 diseno prog de formacion blackboard
3. Your next holiday destination ACTIVIDAD 3 SEMANA 3 ENGLISH DOT WORKS 2.
3. Your next holiday destination ACTIVIDAD 3 SEMANA 3 ENGLISH DOT WORKS 2.
Similar to Actividad de ingles guia 3
vskills customer service professional sample material
The document discusses customer service and customer handling. It defines customer service as activities designed to enhance customer satisfaction by meeting expectations. Poor customer service can cost a company more to acquire new customers than retain existing ones. Customers want quality products/services at fair prices and to feel satisfied. Good customer service includes listening to understand customer needs, answering problems promptly, and making customers feel heard and their issues addressed. Building relationships with customers through frequent communication, addressing complaints, and rewarding customers can help with customer retention.
International Journal of Computational Engineering Research(IJCER)
International Journal of Computational Engineering Research(IJCER) is an intentional online Journal in English monthly publishing journal. This Journal publish original research work that contributes significantly to further the scientific knowledge in engineering and Technology.
How to Define a Customer Experience Strategy
Customers are at the heart of a great customer experience, so it's important that your organisation recognizes what they need and deliver on those expectations. When you think about how to design your customer experience strategy, start by defining your customers' needs. This will help you determine whether there are gaps in service delivery and what areas need improvement. Next, identify gaps in process and develop a CX vision and strategy that will guide change management efforts over time. Finally, roll out new processes as planned while evaluating results periodically—this way you can make adjustments when necessary without disrupting operations significantly.
Customer-Experience-Toolkit.pdf
This document provides an introduction to a customer experience toolkit for financial service providers. It discusses how a focus on customer experience can transform employees into problem solvers by allowing them to address customer issues holistically. Positive customer experience benefits customers through better designed products and services, as well as businesses through increased active accounts, loyalty, and improved financial metrics. The toolkit aims to provide practical tools and guidance for organizations to implement a customer-centric approach through understanding customer needs and designing experiences to meet those needs. It highlights examples from other organizations that have successfully adopted a customer experience focus.
CUSTOMER SERVICE WEEK NOTES AND LESSON 1.pptx
This document provides an introduction to customer service. It defines customer service as the process of adding value by delivering service to internal and external customers. Good customer service is important for organizations as it leads to benefits like lower costs, higher retention and profits. The document also discusses the importance of managing customer expectations and protecting customer rights through legislation like South Africa's Consumer Protection Act. It provides exercises for students to research similar laws in other countries.
Sridhar.marketing new
The document discusses customer satisfaction, including its definition, importance, and factors that influence it. It also discusses tools for measuring customer satisfaction, such as complaint and suggestion systems, customer satisfaction surveys, and lost customer analysis. Customer satisfaction is a measure of how a product or service meets or exceeds a customer's expectations. It is important because satisfied customers are less price sensitive, remain customers longer, and spread positive word of mouth. Factors that influence satisfaction include the product, sales activities, after-sales service, and company culture. Delivering excellent customer service requires understanding customer needs and expectations and creating value for customers.
371341891-A-Study-on-Customer-Satisfaction-Towards-Maruti-Suzuki-Cars-in-Luck...
This document is a summer training project report submitted by Kapil Pathak for partial fulfillment of an MBA degree. The report studies customer satisfaction with Maruti Suzuki cars in Lucknow City, India. It includes sections on the introduction, literature review, company profile, research objectives, methodology, limitations, data analysis, findings, recommendations, and conclusion. The report examines factors that influence customer satisfaction such as product quality, pricing, service quality, and the role of salespeople. It also discusses the importance of internal marketing and treating employees well to improve customer satisfaction.
A study of customer satisfaction at navaratna hypermarket, chalakudy
The document discusses customer satisfaction and its importance for businesses. It defines customer satisfaction as a measure of how well a company meets or exceeds customer expectations. High customer satisfaction is important for customer retention and positive word-of-mouth. The document also discusses factors that influence customer satisfaction, such as product quality, customer service, and complaint resolution. It provides definitions of customer satisfaction from various authors and explains why measuring customer satisfaction is important for business success.
Marketing Management
This document provides an overview of key marketing concepts and philosophies. It defines marketing and discusses its components, including the marketing environment, customer needs and wants, and the marketing mix. It then describes five marketing management philosophies: the production concept, product concept, selling concept, marketing concept, and societal marketing concept. For each concept, it provides the underlying philosophy and focus, as well as examples of companies that employ each approach.
The Rising Importance of CX in Financial Services
Financial institutions, including banks, insurance companies, investment/lending houses and mortgage brokers need to focus on customer experience now more than ever. This is the approach they need to take bring customer success to the forefront.
Subscription Metrics & Reporting Tips
Powerful subscription metrics support your business strategy. Learn how the Finance team can use specific subscription metrics and subscriber roles to increase recurring revenue, build customer relationships and drive (not just measure!) performance.
CHAPTER-2-Customer-Service-and-Customer-Reltionship-.docx.pptx
Customer service and customer relationship management are crucial for business success. Good customer service ensures brand loyalty through professionalism, patience, and putting people first. Customer relationship management is both a strategy to guide customer relationships and software to implement the strategy. It aims to make the customer experience smooth by automating responses, analyzing data, and tracking customer activity. Calculating customer lifetime value helps businesses understand which customers are most profitable to acquire and retain over the long run. Successful customer relationship strategies include building an omni-channel presence, automating support, using social media, targeting customers, and structuring the customer journey.
Winning Customers Through Service
The document discusses strategies for providing excellent customer service. It defines customer service and outlines its benefits such as continued success, increased profits, and improved morale. It then discusses the evolution of customer service and how expectations have changed with technology. New strategies are needed to meet evolving customer demands. The document provides several strategies for achieving customer satisfaction such as committing to quality service, knowing your customers and products, treating people with courtesy, and following through on promises. Building relationships with customers is also key to providing the best possible service.
Customer Experience -- Type of measurement system s
NPS , CES , CLV , CSAT ,Churn , Repeat/Reopen , Churn Rate
2) Customer Experience v/s Customer Satisfaction?
3) Drivers for Customer Experience
4) Case Study ( Customer Experience Training for TfL)
5) What customer value most in their customer experience?
6) Customer Experience Value Tree
7) Improve Customer Experience for e-Commerce --
Delight your customer , Surprise your Shoppers , Build a community , Up your social media game , Follow an Impactful strategy , Deliver an Omni Channel Customer Experience , Personalize Customer Experience
8) Process Drivers for Continuous Service Improvement
9) Customer Experience Vision
Customer Loyalty
Customer Experience
What Is Net Promoter System?
Customer Satisfaction Score (CSAT)
Customer Effort Score (CES)
CSAT v/s CES v/s NPS
Customer Lifetime Value (CLV)
How Do You Measure CLV?
Customer revenue minus the costs of acquiring and serving the customer = CLV
Customer Churn Rate
First Contact Resolution (FCR)
Customer Service v/s Customer Experience
Drivers for Customer Experience
Hello London: Customer Experience Training for TfL
What customer value most in their customer experience:-
Prices and Quality remain top of mind for customers as they make purchasing choices. But when customer think about their interactions, positive experience influences purchasing decision in almost every industry. Ecommerce (78%) , HealthCare (82%) , Banking (75%) , Restaurants & Food (76%) , and Telecom (63%)
Delight your customers:-
Surprise your Shoppers :-
Build a community :-
Up your social media game :-
Follow an Impactful strategy :-
Deliver an Omi channel Customer Experience :-
Personalize Customer Experience :-
Common Service Language
Engaging Service Vision
Service Staff Recruitment
New staff orientation
Service Communications
Service Reorganizations & Rewards
Voice of Customer
Service Measure and Metric
Service Improvement Process
Service recovery & Guarantee
Service Benchmarking
Service Role Modeling
Continuous Service Improvement
Continuous Service Improvement
What Is Net Promoter System?
NPS stands for Net Promoter Score. An easy way to define NPS is to think of it as a growth indicator. After all, it’s a customer satisfaction metric that helps you find out:
• How satisfied consumers are with your products/services;
• How loyal they are to your brand;
• How likely customers are to recommend your company to others
At the same time, you can also use this metric to predict your customer churn rate, and find out which clients
require an extra boost to become loyal.
CES stands for Customer Effort Score. A good CES definition outlines it as a metric that’s used to measure customer satisfaction levels by focusing on the efforts customers make to interact with your business’ services and products.
The idea is for the survey to help you find out if customers have a hard time performing certain actions when interacting with your brand, and take the necessary actions acc
Building a New Corporate Culture for Business Development in a Transition Eco...
Building a New Corporate Culture for Business Development in a Transition Eco...International Journal of Business Marketing and Management (IJBMM)
Kazakhstan possesses a tremendous economic growth potential as the country continues its
transition to a market economy. However, despite huge potential, Kazakhstan has not been able to develop a
competitive economy. One of the main causes is that there are few1-Customer Service Operations ppt Material.pptx
o demonstrate why customer profiles matter, let’s look at a few examples:
For “Attitudes,” you might ask a customer whether they’re confident about financial matters. If their answer is “No,” that customer could potentially be a good candidate for financial advising services.
For “Personal Preferences,” you might ask a customer whether they prefer to handle customer service inquiries on their own, or if they appreciate a helping hand. If they prefer the former, you might recommend that they use your mobile banking application for self-service.
For “Milestones,” if your customer indicates that they were recently married, it might make sense to target them with a personalized marketing campaign offering low interest home loans.
You’ll notice that, in each of these examples, the customer’s preferences, values, and interests are treated as a top priority, and your bank is positioned to engage accordingly. That’s because a true customer-centric banking model not only helps financial institutions gain a 360-degree view of the customer and uncover valuable insights, it also represents a commitment to making customers feel as though their bank truly understands what they want and need.
Now that we’ve covered the basics of customer segmentation in banking, let’s take a minute to talk technology — after all, customer profiles don’t just build themselves. A customer relationship management (CRM) system gives banks a centralized database in which they can store customer data and develop customer profiles. By granting your employees access to this repository, you enable them to regularly update profiles with new information after each interaction and to use the information contained within a customer’s profile to provide more personalized service. Figures show that adding this kind of human touch to the customer experience benefits customers and employees alike: Among employees who report that customer-centricity is a key priority within their organization, 73% find their work meaningful.
Be Proactive With Predictive Analytics
Another way to pair strategy and technology for greater customer-centricity in banking is with predictive analytics. When accumulated over time, the data within a CRM system can be used to identify behavioral patterns and build predictive models that reveal valuable customer insights or operational inefficiencies. For example, if a customer has a documented history of visiting branch locations in person, they’re likely to do so again in the future. Although this is a relatively simplistic example of predictive analytics in action, it gets the basic point across.
For a more complex understanding of how predictive analytics can help you develop a more customer-centric approach in banking, let’s say you want to proactively look for ways to optimize how your call center handles customer inquiries. After analyzing call history data sets across different customer demographics — for example, Baby Boomers, Gen X,
summer report customer satisfaction
The document discusses customer satisfaction and retention. It provides information on ICICI, an Indian financial institution, and its subsidiaries. It then discusses how customers form expectations and the importance of meeting or exceeding them to achieve total customer satisfaction. Various tools for tracking customer satisfaction like surveys and complaints systems are examined. Retaining existing customers is emphasized as it is more cost effective than acquiring new customers. Relationship marketing and creating customer loyalty through different levels of engagement are also covered.
Marketing Management module 1 uma k
This document provides an introduction and overview of marketing management concepts. It discusses the evolution of modern marketing, objectives of marketing like satisfying customer needs profitably. It explains key concepts like marketing mix, customer value, exchange and transaction. Marketing is defined as a process of planning and executing activities to create exchanges that benefit both customers and organizations. The scope of marketing has expanded from tangible goods to include services, experiences and ideas. Effective marketing relies on understanding customer needs and delivering superior value through the right product at the right price, promotion and place.
Inplant Training at Big Bazaar - Belagavi by Anup Gavali
This document provides an overview of Big Bazaar, a large retail chain in India. It discusses the company's history, vision, organizational structure, products/services, and financial performance. Key points include that Big Bazaar was founded in 2001 by Kishore Biyani as part of the Future Group. It has over 36,000 employees and operates numerous hypermarkets across India. The document also outlines a SWOT analysis and recommendations to address weaknesses like parking and targeting youth customers.
Unit 2
The document discusses key concepts related to customer lifecycle and customer relationship management (CRM). It describes the stages a customer goes through from initial awareness of a product or service to loyalty. These stages include reach, acquire, develop, retain, and inspire. It also discusses measuring customer lifetime value (CLV) and the importance of customer lifecycle management (CLM) in optimizing CRM programs. Finally, it outlines some theories of consumer behavior that are relevant for understanding customers and implementing effective CRM strategies.
Similar to Actividad de ingles guia 3 (20)
vskills customer service professional sample material
vskills customer service professional sample material
International Journal of Computational Engineering Research(IJCER)
International Journal of Computational Engineering Research(IJCER)
371341891-A-Study-on-Customer-Satisfaction-Towards-Maruti-Suzuki-Cars-in-Luck...
371341891-A-Study-on-Customer-Satisfaction-Towards-Maruti-Suzuki-Cars-in-Luck...
A study of customer satisfaction at navaratna hypermarket, chalakudy
A study of customer satisfaction at navaratna hypermarket, chalakudy
CHAPTER-2-Customer-Service-and-Customer-Reltionship-.docx.pptx
CHAPTER-2-Customer-Service-and-Customer-Reltionship-.docx.pptx
Customer Experience -- Type of measurement system s
Customer Experience -- Type of measurement system s
Building a New Corporate Culture for Business Development in a Transition Eco...
Building a New Corporate Culture for Business Development in a Transition Eco...
Inplant Training at Big Bazaar - Belagavi by Anup Gavali
Inplant Training at Big Bazaar - Belagavi by Anup Gavali
Recently uploaded
BBR 2024 Summer Sessions Interview Training
Qualitative research interview training by Professor Katrina Pritchard and Dr Helen Williams
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
Walmart Business+ and Spark Good for Nonprofits.pdf
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Advanced Java[Extra Concepts, Not Difficult].docx
This is part 2 of my Java Learning Journey. This contains Hashing, ArrayList, LinkedList, Date and Time Classes, Calendar Class and more.
Mule event processing models | MuleSoft Mysore Meetup #47
Mule event processing models | MuleSoft Mysore Meetup #47
Event Link:- https://meetups.mulesoft.com/events/details/mulesoft-mysore-presents-mule-event-processing-models/
Agenda
● What is event processing in MuleSoft?
● Types of event processing models in Mule 4
● Distinction between the reactive, parallel, blocking & non-blocking processing
For Upcoming Meetups Join Mysore Meetup Group - https://meetups.mulesoft.com/mysore/YouTube:- youtube.com/@mulesoftmysore
Mysore WhatsApp group:- https://chat.whatsapp.com/EhqtHtCC75vCAX7gaO842N
Speaker:-
Shivani Yasaswi - https://www.linkedin.com/in/shivaniyasaswi/
Organizers:-
Shubham Chaurasia - https://www.linkedin.com/in/shubhamchaurasia1/
Giridhar Meka - https://www.linkedin.com/in/giridharmeka
Priya Shaw - https://www.linkedin.com/in/priya-shaw
Main Java[All of the Base Concepts}.docx
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
Wound healing PPT
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Iván Bornacelly, Policy Analyst at the OECD Centre for Skills, OECD, presents at the webinar 'Tackling job market gaps with a skills-first approach' on 12 June 2024
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...
Topic : Bed making
Subject : Nursing Foundation
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingExcellence Foundation for South Sudan
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.How to Make a Field Mandatory in Odoo 17
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience Wahiba Chair Training & Consulting
Wahiba Chair's Talk at the 2024 Learning Ideas Conference. clinical examination of hip joint (1).pdf
described clinical examination all orthopeadic conditions .
Recently uploaded (20)
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Mule event processing models | MuleSoft Mysore Meetup #47
Mule event processing models | MuleSoft Mysore Meetup #47
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...
Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Actividad de ingles guia 3
- 1. READING COMPREHENSION ACTIVITY TILZA YINED ARIAS HURTADO Servicio Nacional de Aprendizaje - SENA Colombia, june 25, 2015
- 2. 1) Read the following questions and answer them according to your knowledge. 1. What is a customer in the Supply Logistics Chain? customer is not “simply the person or organization that pays the invoice but includes users as well as makers”. wants to satisfy customers under the concept of profitability and without any company loss. In order to know their requirements is necessary to ask customers what they need before making a decision and how the decision affects them. 2. How does an organization determine customer requirements? Customer requirements they determine through the Demand Creation Process”. It involves the management system and the marketing process to satisfy customers. The marketing process tries to detect what customers want to attract them to the organization with the intention that their wants are satisfied. 3. Why is important to identify customer requirements? It is significant to determine the customer requirements to match the benefits of existing products and services with the needs and expectations of customers. Consequently, it is important to understand the needs before making a commitment to supply products or services. Diagram of the actors of the logistic Chain
- 3. CUSTOMERSATISFACTION ENTRANCE LOGISTICAL ACTORS Providers Fabricante s Distribution RETAILER Custome r Carrier Setsupplierstobuy Choose suppliers and buy. CheckProduct Purchased. Evaluate suppliers. Manufactures a product or services through processes , workforce, capacity, quality and inventory. Main functions : Transport , fractionate , to store, supply, contact and inform. Convenient, fast and safe reliability. Shops and supermarkets are engaged in direct sales of products . Person to whom the service is offered according to your requirement. ACTORS FUNCTIONS