The document discusses the IT Service & Support Awards 2014 hosted by the Service Desk Institute. It provides information on the categories and prizes for the awards, the judging criteria, timing and deadlines. Site visits and interviews are conducted as part of the judging process. Entering the awards provides recognition for teams, demonstrates that people are valued, and is an opportunity for learning and team building. Winning can boost morale and promote success both internally and externally. Submissions may take 10-14 person days to complete over a 3-4 month period.

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All you need to know to enter
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Your Host
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Tessa Troubridge
Managing Director - SDI

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Joining Tessa today
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Adrian Chiffi
CGI

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Today’s Goals
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• What are the categories?
• How do the awards work?
• What are the judging criteria?
• What do judges look for?
• Top tips

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What do we reward?
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• IT Service & Support Awards 2014
• Best Service Desk
• Best Small Desk
• Best Large Desk
• Best Managed Desk
• Best Vendor

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What are the prizes?
• £1000 Best Large Desk
• £1000 Best Small Desk
• £1000 Best Managed Desk
• £500 to charity Best Vendor
• A trophy
plus all that prestige!
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How do the awards work?
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What must
I do?

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Judging Criteria
• Leadership
• Policy and Strategy
• People Management
• Resources
• Process
• People Satisfaction
• Customer Satisfaction
• Performance Results
• Social Responsibility
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Timings – the 2014 hot dates!
Submission Deadline
March 15
Finalists notified
16 April
Site Visits Large/small desks
12-14 May
Managed desk
19-21 May
Interview Panel
28 May
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the BIG day Tuesday 17 June 2014

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Site Visit?
Interview?
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The Conference
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17 and 18 June 2014
Hilton Metropole - Birmingham
The 3 team finalists will participate in a live - on stage - finalists
‘’Question Time’ panel

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The Awards Dinner
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Why enter?
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Winning an SDI award:
• Provides recognition and reward
• Generates a positive team
climate
• Demonstrates that people are
valued and recognised
• Is a reason to be proud
• Builds confidence

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• The process of writing the submission is satisfying
• Learn about themselves and the business
• The submission documents:
• what they do
• what they don’t do
• What they’ve done
• Produces a reference document
• It’s a team building exercise
Why enter?
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What’s the effect of winning?
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• A real buzz on the desk
• Morale rockets
• A real sense of achievement
• Promotes their success
• Tell their customers
• Email footer
• Poster

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How long does a submission take?
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How long is a piece of string?
• Winners spend time
• 10 -14 man days not unusual
• Sometimes longer
• Over a 3-4 month period
• Winners manage the project
But it’s worth it!

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What’s next?
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Visit our website to register your interest for the
awards, hear from this year’s winners and get all
the other information you need:
http://www.servicedeskinstitute.com/events/it-service-excellence-awards/

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How do they celebrate?
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• Team activities
• Day at the races
• Dinner
• Party – invite people from the business
• Go-carting
• WII

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Top Tips
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• Start at the beginning -
review the SDI standards
• Involve the team and the
business
• Create a plan
• Allocate roles and
responsibilities
• Give targets

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Top Tips
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• Use evidence and document
innovation
• Document service
differentiation
• Provide charts and pictures
• Demonstrate the personality
of the desk
• Leave contingency time

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Questions
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