- Kumar Abhishek is seeking a job opportunity and provides his personal and professional profile, including contact information, skills, work experience, education, interests and hobbies. - He currently works as a German Service Desk Engineer at Enmarq Technologies Pvt Ltd and previously worked as a German Language Teacher and at various other roles requiring German language skills. - He has a BA in German Studies and Sociology and additional German language certifications from Goethe Institut, with English, Hindi and German language abilities.

1. KUMAR ABHISHEK
Call @ +919901419767 Email:
omsairamabhishek@gmail.com
PERSONAL PROFILE
• An energetic, motivated and dynamic youth willing to work for the leading world-class business
enterprises
• A proactive and industrious team member equipped with good managerial, organisational,
communicative and motivational skills needed to make any teamwork successful
• Studying German since 2008 to have a global edge in leadership skills
• Ambitious and always willing to learn new ways of thinking and doing
• Worked in different work cultures and in different areas of occupation leading to greater
adaptation and adjustment skills and increased capacity to absorb new knowledge.
• Have a good understanding of the people and their ways of communication which smoothens the
interpersonal relations and group interaction
PRESENT PROFILE
• German Service Desk Engineer at Enmarq Technologies Pvt Ltd from 15th
June till date.
Key responsibilities include:
- Handling Tier 1 help desk escalations through tickets or phone
- Following up on outstanding requests and ensuring timely resolution
- Creating accounts and configuring hardware as part of on-boarding process
- Prompt escalation of incidents to 2nd line support
- Accessing software updates, drivers, knowledge bases, and FAQ resources available on the Internet
- Problem resolution and updation of knowledge base with newly identified fixes
- Performing preventive maintenance, including checking and housekeeping of workstations, printers
and peripherals
- Ensuring the ongoing operational efficiency of the firm’s IT systems in all aspects
- Installing and configuring hardware and software solutions for the enterprise
- Maintaining network and PC operating systems, and supporting server and client PC software.
-Assisting and encouraging the development of the other members in the IT Team in terms of
technical skill transfer
PREVIOUS JOB EXPERIENCES
• Worked at Kendriya Vidyalaya Sangathan as a German Language Teacher (TGT) from 27th
October 2013 till 10th
June 2015. Apart from teaching and learning evaluation of the students,
conducted regular training workshops at the schools as well as outstation Language Camps in
coordination with Goethe Institut – Max Mueller Bhawan.
• Worked at Vishnu Solution Pvt. Ltd. as a Senior Executive for the German Language Process
from 12th
November 2012 to 26th
October 2013. The key project that I worked on involved
providing marketing support to Dr. Sha’s Soul Healing Process and online counselling of the
patients through sharing healing methods with them on a daily basis and resolving their queries
as well as sharing the event information with them.

2. • Worked at MSR IT Solution Pvt. Ltd., Kolkata as a Technical Helpdesk Executive (German
language), from 13th
June 2011 to 11th
November 2012. The key responsibilities included
technical troubleshooting of internet connectivity in international hotels in German speaking
countries (included room connectivity as well as that of the lobby area with Wi-Fi as well as cable
connections); technical troubleshooting for Window XP, Window Vista, Window 7 Apple Mac
book, I pad, I –phone for German speaking clients, solving queries of German customers regarding
Internet connectivity and TV problems over the phone.
ACADEMIC QUALIFICATION
 B1 (in German Language) from Goethe Institut/ Max Muller Bhawan, Kolkata (May 2015)
Workshop on using Theatre as a means of teaching German Language to school children. (November
2013)
 Certification of teaching German as a Foreign language from Goethe Institut/ Max Mueller Bhawan,
Kolkata (November 2013)
 B.A (Hons.) in German Studies from English and Foreign Languages University, Hyderabad (April
2011)
 B.A (Hons.) in Sociology from Indira Gandhi National Open University, Bhagalpur (May 2010)
 Intermediate (H.S.) from Intermediate Council, Bhagalpur (May 2006)
 S.S.C. from Bihar School Examination Board (September 2002)
INTERESTS AND HOBBIES
• Writing Hindi poetry, short screenplays and stories. Received acknowledgement and acclaim
for the same.
• Reading old fables and classics like Panchatantra, Hitopanishad, Arthashastra etc.
• Listening to Hindi music
PERSONAL INFORMATION
Father’s Name: Mr. Rabindra Kumar Thakur.
Date of Birth: 26th
January 1987.
Languages known: English, Hindi, German.
Permanent Address: Post, Barari, (Madhu Chawk) Dist: Bhagalpur, Bihar, PIN-812003.
Contact Number: +91- 9901419767
Nationality: Indian
Sex: Male
Marital Status: Single
Declaration:
I hereby declare that the above-mentioned information is true and correct to the best of my
knowledge and belief.
Place: Bangalore Kumar Abhishekumar Abhishek