internship report based on Tata Motors

1. Driving Towards
Delight: A Study
on Customer
Satisfaction at
Tata Motors

2. Introduction
This presentation explores customer satisfaction
at Tata Motors. We will analyze the driving factors
behind delighting customers and the impact on
brand loyalty.

3. Tata Motors: A Legacy of
Innovation
Tata Motors has a rich history of
innovation and engineering excellence.
The company's commitment to quality
and customer-centric approach sets it
apart in the automotive industry.

4. T
OBJECTIVES
To study the Customer
satisfaction level
To study the Customer
perception regarding product and
services of TATA motors and also
inculcate necessary suggestions.
To analyze after sales of car

5. RESEARCH METHODOLOGY
Research Design
Sample size
Data collection
method

6. Measuring Customer Satisfaction
Effective feedback mechanisms and data
analysis are essential for gauging customer
satisfaction. By leveraging insights, Tata Motors
can refine strategies to enhance the customer
experience.

7. Conclusion
The journey towards customer delight is ongoing. By
prioritizing customer satisfaction, Tata Motors can strengthen
brand loyalty and drive sustainable growth in the automotive
industry.

8. Thanks!