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Say Hello to a new Tomorrow 1
“It feels
wonderful
to be my
own boss.”
Maria, Avon Representative
You can live life on your terms.You can take charge,
with not just a new business, but with a new lifestyle.
When you become an Avon Representative, you are your own boss. You set your own goals.
And you create unlimited financial rewards fuelled by your own energy and enthusiasm.
You can start a business with a proven path to success enjoyed by millions of women around the
globe—for FREE. Avon offers you the ultimate financial freedom with unlimited earnings potential.
There’s no limit to your financial success or personal growth. Avon makes it possible for
you to live the life you deserve.
1
Welcome to the world of Avon.
As the company for women, we deeply believe that the single most effective way to
improve society and change the world is by helping to improve the lives of women
everywhere. Our mission is to empower women from all walks of life and
help them create better lives for themselves and their families. We are just as
committed to this vision today as we were back when the company was founded
in 1886.
This commitment to the success of women has made us the world’s largest direct
seller with more than 5 million Avon Representatives in more than 100
countries, delivering world-class beauty products to Customers around the globe.
“Our success is measured by our
leadership in the global marketplace
and in the human spirit: how many lives
we change, how many doors we open.”
— Andrea Jung, Chief Executive Officer
2
3
Your world, our world:
a proud tradition of empowering women.
We believe that when women are self-empowered, they have the ability to make their dreams a beautiful
reality. Nowhere is this commitment more evident than with our global philanthropic efforts led by the Avon
Foundation. Avon is the largest corporate supporter of the breast cancer cause, with
programs in 50 countries that advance access to care and finding a cure, with a special focus on
underserved communities. The Avon Breast Cancer Crusade has raised and donated over a half-billion
US dollars worldwide since 1992.
Our Speak Out Against Domestic Violence campaign, created in 2004, raises both money and
awareness of this important public health issue and is expanding around the world. Already hundreds of
domestic violence agencies have received grants from Avon to help end the cycle of violence and save
lives. Avon also responds quickly and effectively to national and international emergencies and natural
disasters, funding relief programs that provide vital services and support for victims.
Become part of a powerful network of enterprising Representatives who are the very heart of a
company with an unwavering commitment to women—join the world of Avon.
Newcastle (Australia)
Moscow
Rio de Janeiro
San Francisco
Beijing
San Salvador
World-class beauty products
make Avon a consumer favourite.
From Russia to Australia, from Canada to New Zealand,
men and women around the globe trust our world-class
beauty products. Our fragrance, skin care and colour
cosmetics are among the most recognised brands in the
industry, including Anew anti-ageing skin care and
Skin-So-Soft body and bath lines.
Reese Witherspoon, Avon Global Ambassador
4
Avon’s research and development
keep us on the leading edge of beauty.
You can trust Avon to be the leader in the newest and most effective
products through our commitment to research and
development at our multimillion dollar research facility. Here, the
science of beauty is combined with social conscience: Avon’s
dedication to the safety and effectiveness of our products is legendary.
Avon was the first major beauty company in the United States to stop
animal testing. Avon Australia and New Zealand have never
tested on animals.
5
“My Avon business
has helped me
support my family,
and build confidence
in myself and my future.”
Sue, Avon Representative
6
7
Avon offers you an earning opportunity
equal to your ambition.
Build a successful direct sales business by selling a broad range of quality
beauty, fashion and gift products that you can present with pride and confidence.
As an Avon Representative, you will benefit from the stability and integrity of the
world’s largest direct seller, a satisfaction guarantee on all Avon products,
and our market-wide advertising and celebrity endorsements.
Earn even more with Avon’s premier network marketing opportunity—
Avon Sales Leadership. Expand your business and your earnings when you
prospect, appoint, train and develop your own Sales team.
Starting today you can create an enterprise with unlimited earning potential
and unrestricted personal growth, regardless of your age, background,
education or previous work experience.
The Avon advantage:
• Minimal start-up costs (Free to join)
• No inventory required
• Set your own hours
• Complete support and training available for your sales success
• Sell person-to-person, in an exclusive selling area close to home,
at work, to friends and relatives
• Minimal delivery fee
Earning is easywith Avon’s three simple steps for success:
SELL MORE, EARN MORE,
UP TO 50% ON YOUR PERSONAL SALES.
SHARE AND EARN EVEN MORE,
UP TO 12% OF YOUR TEAM’S SALES.
Sell
Share
Show
8
9
Elena & Katrina, Avon Representatives
SELL Avon’s world-class beauty products to
build a personal Customer base. You simply
sell the products, place an order and it is
delivered to you on credit.
SHARE Avon’s great earning opportunity
with others.
SHOW others how to do the same
as you.
10
Katrina & Sal,
Avon Representatives
“We’ve enjoyed great prizes
and a fabulous cruise as a
result of our Avon success.”
“I had everything
I needed to get
started and make
money immediately.”
— Daryn,
Avon Representative
Marygail,
Avon Representative
“They didn’t just teach me
how to sell; they taught me
how to be successful.”
11
With Avon you’re in business for yourself,
not by yourself.
You have the resources of a global corporation focused on your success. You’re offered
proven methods for building a loyal Customer base and a productive team of
enthusiastic Representatives, and have access to a broad range of sales and development
tools. Avon offers you the support you need to succeed with results-oriented training
systems that include group sessions and one-on-one coaching.
Avon celebrates and rewards your success as you
build your personal sales and grow your team:
• Rewards and discounts
exclusive to new Representatives
• Development Bonus Program
for Avon Sales Leadership
• Sales Events throughout the year
• Exclusive prizes, recognition and award
dinner celebrations for top achievers
Emanuela,
Avon Representative
“You just have to start.
Try it; you’ll be convinced.”
What are your dreams?
12
13
Be recognised by others
Family holiday
Buy my own home
Travel overseas
Financial independence
Swim with the dolphins
Send my children to university
Learn to ski
Show my children the world
Retire early
Buy a red sports car
Make new friends
What would you do
if money were no object?
14
Congratulations!
Starting your Avon business
is easy...as easy as Who Do You Know?
From your neighbour to people you work with and to each
of your friends—you’ll be amazed by how many potential
Customers and prospects are waiting for your call!
Who
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Check your address book
and mobile phone.Dawn, Avon Representative
Share
with
Sell
to
15
Who
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
Who
38
39
40
41
42
43
44
45
46
47
48
49
50
• Use your Customer Record Book
to record Customer’s details.
• Why not sell in an exclusive area
(Territory) for extra Customers and
earnings! A Territory allows you to run
your Avon business more efficiently
with Customers grouped in
one area.
Don’t forget relatives, clubs and organisations, schools and small businesses.
Share
with
Sell
to
Share
with
Sell
to
16
The Avon Brochure is your store
with the best location in the world.
Avon Brochures are updated approximately every three weeks,
giving you the perfect opportunity to stay connected with your
Customers. Your enthusiasm, combined with the Avon Brochure,
is a great way to build a loyal Customer base.
Great sales aids in every edition:
• Scented pages
• Happy Customer Special – door opening offer
• Super Saver – Customer order building offer
Earn from
personal
sales
Earn from
your team’s
sales
17
Find Customers
Present Brochure/
Samples and
Demonstration
Products
Deliver Products/
Collect Money
Obtain Referrals
Pay Avon &
Pay yourself
THE AVON CYCLE
OF SUCCESS
Find Prospects
Appoint
Train
Develop
new leaders
You have the power to create
a winning business enterprise
when you provide consistent Customer service and grow
greater personal sales and earnings, and appoint, train and
develop others to earn through Avon Sales Leadership.
You have the power to increase
your earnings every three weeks.
With Avon, your financial earnings are virtually unlimited—it’s the power of
direct selling combined with the energy of network marketing.
You’ll learn how to quickly and effectively build your Customer base while you
train and motivate your Avon team.
Submit Order
Receive
Products
18
They’re making money and enjoying life
on their terms—you can too!
My Avon business started
as a modest dream, one
to which I brought my work
ethic and “can do” spirit.
Avon set me on the right
path and supported me every step of the way.
With each success, I gained knowledge about
business, about myself and other people.
Avon empowered me to be all
I can be. I’m my own boss, and
define my own schedule.
And with Avon Sales Leadership, I help my
team members to develop and feel as
empowered as I feel. Together we’ve built
a $3 million business,* and we’ve learned that
we can take this business as far as we care
to go—the sky’s the limit!
Karen Tucker
Louisiana, USA
President’s Council
Senior Executive Sales Leader
Avon Representative
*Your results may vary.
It really doesn’t feel like I’ve
been working very hard
because I love what I am
doing! I started my Avon
adventure 7 exciting and
rewarding years ago
because my mother wanted to buy Avon
products and couldn’t find a Representative.
The rest is history, now look at me! I am an
Advanced Sales Leader, and Presidents
Executive with a large loyal Customer base.
I have loved building a team
with Sales Leadership. I feel
great pride and satisfaction
in helping my team succeed
and fulfil their dreams.
With Sales Leadership I offer people an earning
opportunity with Avon and in return I am
rewarded for doing so. Which means that I not
only earn from my Customers’ sales but also
on my team’s sales.
My Avon earnings currently pay for overseas
trips and family holidays. My ultimate goal is to
earn enough money for my husband to be able
to retire, and to help establish funds for our
children’s future.
My success has been due to setting realistic
goals, communication and a positive attitude.
Thank you Avon for being able to provide me with
the tools and freedom to be a businesswoman, a
mum and to live the lifestyle that we enjoy today.
All you need to do is believe in yourself and that
you can do this, then others will want to follow.
Carol Asquini
Diamond Division, New SouthWales
President’s Executive
Advanced Sales Leader
Avon Representative
I was really shy and couldn’t
say no when asked to join
Avon, but I am so glad I did as
I’ve enjoyed it ever since! Now
thanks to over 30 years with
Avon, I’ve gained confidence
through meeting so many different people in my
neighbourhood and have a solid Customer base.
Avon is part of my life and has been an incredible
journey to date. I have been on 22
amazing trips with Avon all over the
globefrom Hawaii, Malaysia, Mexico, and from Fiji
to Cairns within Australia.
My Avon earnings have allowed me to purchase a car,
take the family on a trip to England, put my children
through university, recarpet my house and build a new
garage.
I set goals for myself each year. Currently my main goal
is to support my son in achieving his ultimate goal as
an athlete at the next Olympic Games and we are on
track with that!
Gail emphasises the importance of setting goals.
To ensure the goals are achievable, I sit down and plan
what I need to achieve each Campaign.
A prosperous Avon business needs perseverance:
Keep growing your Avon business. The longer you stay
the more established you become.
Gail has achieved the outstanding record of being
Avon’s No1 Representative for 18 years in a row in
New Zealand. This continues as an Avon world record.
GailThumath
Prestige Division, New Zealand
President’s Executive
Avon Representative
19
Earn as much as you need—or want!
How high do you want to soar?
With Avon, you set your goals. We’ll help you achieve them. Millions of Representatives around the
world just like you are earning more money than they ever thought possible using a simple, proven
method for success.
Your drive and ambition put you in control of your business and earnings
potential.
• Personal sales up to 50%. Top Avon Representatives can earn $150,000
or more on personal sales.
• With Avon Sales Leadership you can earn up to a further 12% on the sales
of your Team.
5 basic steps to Avon success
1. Approach Customer:
Start your conversation with a compliment.
2. Determine Customer’s needs:
Ask open-ended questions…“What beauty products do you currently use?”
3. Present & sell the benefits:
Show the Brochure and match their needs with the appropriate Avon product.
4. Answer questions and overcome objections:
Use the Felt-Found technique to reassure the Customer/prospect... “My Customer Claire felt the
same way. But after trying the product, she found that it made her skin look younger and fresher.”
5. Close the sale:
Ask for the order...“How many would you like to order today?” Then continue by asking, “Who do
you know who would like to see an Avon Brochure, or learn about the Avon Earning Opportunity?”
Your First Campaign Checklist
PREPARE for Success
❑ Review the Hello Tomorrow for product news
and selling tips.
❑ Review the Avon Beauty Guide on line for product
information at www.avon.com.au or
www.avon.co.nz
SELL Products
❑ Contact the people on your “Who Do You Know?”
List using the 5 Basic Steps.
❑ Contact the people in your Territory using the
5 Basic Steps.
❑ Let Customers try samples.
❑ When leaving a Brochure, make a definite time
to call back.
❑ Mention the Avon Guarantee.
❑ Be reliable.
❑ Always carry a Customer Record Book, Customer
Order form slips, Customer Order Book.
SHARE the Opportunity
❑ Consider the Sales Leadership Opportunity.
❑ Ask a Customer to recommend a friend to Avon
who may like to see the Avon Brochure.
❑ Review the Recommendation programme.
SHOW others how you enjoy Avon
❑ Your enthusiasm can be contagious.
Do remember to leave the Customer a copy of the order and the next
Brochure. Inform your Customers of the delivery date for their order.
20
23
First Campaign
Due_____________Delivered_______________
Number of Customers_____________________
Campaign Sales__________________________
Number of Appointments__________________
Est. Earnings_____________________________
Second Campaign
Due_____________Delivered_______________
Number of Customers_____________________
Campaign Sales__________________________
Number of Appointments__________________
Est. Earnings_____________________________
Third Campaign
Due_____________Delivered_______________
Number of Customers_____________________
Campaign Sales__________________________
Number of Appointments__________________
Est. Earnings_____________________________
Why not you?
Why not
today?Let’s start planning your brighter
tomorrow today.
What would you do, where would you go
if you could set your own goals?
You’re in chargewith Avon.
• The average Customer order is $25.
• Sell to 40 Customers every three weeks
and earn approximately $350!
Serving 40 Customers every Campaign puts you on
track to achieve President’s Club!
• The best way to guarantee 40 Customers every Campaign
is by taking a Territory.
• When are you going to start__________________________
• Where will you start_________________________________
Tomorrow starts today!
What, by when, how much?
Key Dates & information
District Number_________________________________________________________
Account Number__________________________________ (emailed within 48 hours)
District Sales Manager Contact____________________________________________
Sales Leadership Contact________________________________________________
Team Leader Contact____________________________________________________
Transport Company Contact______________________________________________
Next Sales Event________________________________________________________
Next Avon Opportunity Meeting___________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Goals & Next Steps
Name_____________________________________________________
Address __________________________________________________
Account No._____________________Territory No.________________
Phone H:______________________ M:_________________________
e-mail_____________________________________________________
Next Training Contact ________________________________________
District Sales Manager Contact_______________________________
Team Leader_______________________________________________
Transport Company_________________________________________
Next Sales Event___________________________________________
Next Avon Opportunity Meeting_______________________________
First Campaign
Number of Customers_______________________________________
Campaign Sales____________________________________________
Number of Appointments_____________________________________
Second Campaign
Number of Customers_______________________________________
Campaign Sales____________________________________________
Number of Appointments_____________________________________
Third Campaign
Number of Customers_______________________________________
Campaign Sales____________________________________________
Number of Appointments_____________________________________
Action Plan:
Useful Contact Information
For Account Statement, Delivery, Product or Order queries please email or
telephone Customer & Representative Service:
Email: australiacustomer.service@avon.com
Telephone: Australia: (02) 9936 7555
Telephone: New Zealand: 0508 777 007
Internet: www.avon.com.au or www.avon.co.nz
Training procedures outlined in this guide are recommendations only.
© Avon Products Pty Limited ACN 008 428 457
Avon Cosmetics Limited
Part No. 06618 J.O. 5409 Updated 06/10
Date & Time 24-48 Hour Call
Date__________________________
Time__________________________
Date & Time 2nd Training Contact
Date__________________________
Time__________________________
Date & Time 3rd Training Contact
Date__________________________
Time__________________________
Date & Time 4th Training Contact
Date__________________________
Time__________________________
Future Training Contacts

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A1 training

  • 1. 3 Say Hello to a new Tomorrow 1
  • 2. “It feels wonderful to be my own boss.” Maria, Avon Representative
  • 3. You can live life on your terms.You can take charge, with not just a new business, but with a new lifestyle. When you become an Avon Representative, you are your own boss. You set your own goals. And you create unlimited financial rewards fuelled by your own energy and enthusiasm. You can start a business with a proven path to success enjoyed by millions of women around the globe—for FREE. Avon offers you the ultimate financial freedom with unlimited earnings potential. There’s no limit to your financial success or personal growth. Avon makes it possible for you to live the life you deserve. 1
  • 4. Welcome to the world of Avon. As the company for women, we deeply believe that the single most effective way to improve society and change the world is by helping to improve the lives of women everywhere. Our mission is to empower women from all walks of life and help them create better lives for themselves and their families. We are just as committed to this vision today as we were back when the company was founded in 1886. This commitment to the success of women has made us the world’s largest direct seller with more than 5 million Avon Representatives in more than 100 countries, delivering world-class beauty products to Customers around the globe. “Our success is measured by our leadership in the global marketplace and in the human spirit: how many lives we change, how many doors we open.” — Andrea Jung, Chief Executive Officer 2
  • 5. 3 Your world, our world: a proud tradition of empowering women. We believe that when women are self-empowered, they have the ability to make their dreams a beautiful reality. Nowhere is this commitment more evident than with our global philanthropic efforts led by the Avon Foundation. Avon is the largest corporate supporter of the breast cancer cause, with programs in 50 countries that advance access to care and finding a cure, with a special focus on underserved communities. The Avon Breast Cancer Crusade has raised and donated over a half-billion US dollars worldwide since 1992. Our Speak Out Against Domestic Violence campaign, created in 2004, raises both money and awareness of this important public health issue and is expanding around the world. Already hundreds of domestic violence agencies have received grants from Avon to help end the cycle of violence and save lives. Avon also responds quickly and effectively to national and international emergencies and natural disasters, funding relief programs that provide vital services and support for victims. Become part of a powerful network of enterprising Representatives who are the very heart of a company with an unwavering commitment to women—join the world of Avon. Newcastle (Australia) Moscow Rio de Janeiro San Francisco Beijing San Salvador
  • 6. World-class beauty products make Avon a consumer favourite. From Russia to Australia, from Canada to New Zealand, men and women around the globe trust our world-class beauty products. Our fragrance, skin care and colour cosmetics are among the most recognised brands in the industry, including Anew anti-ageing skin care and Skin-So-Soft body and bath lines. Reese Witherspoon, Avon Global Ambassador 4
  • 7. Avon’s research and development keep us on the leading edge of beauty. You can trust Avon to be the leader in the newest and most effective products through our commitment to research and development at our multimillion dollar research facility. Here, the science of beauty is combined with social conscience: Avon’s dedication to the safety and effectiveness of our products is legendary. Avon was the first major beauty company in the United States to stop animal testing. Avon Australia and New Zealand have never tested on animals. 5
  • 8. “My Avon business has helped me support my family, and build confidence in myself and my future.” Sue, Avon Representative 6
  • 9. 7 Avon offers you an earning opportunity equal to your ambition. Build a successful direct sales business by selling a broad range of quality beauty, fashion and gift products that you can present with pride and confidence. As an Avon Representative, you will benefit from the stability and integrity of the world’s largest direct seller, a satisfaction guarantee on all Avon products, and our market-wide advertising and celebrity endorsements. Earn even more with Avon’s premier network marketing opportunity— Avon Sales Leadership. Expand your business and your earnings when you prospect, appoint, train and develop your own Sales team. Starting today you can create an enterprise with unlimited earning potential and unrestricted personal growth, regardless of your age, background, education or previous work experience. The Avon advantage: • Minimal start-up costs (Free to join) • No inventory required • Set your own hours • Complete support and training available for your sales success • Sell person-to-person, in an exclusive selling area close to home, at work, to friends and relatives • Minimal delivery fee
  • 10. Earning is easywith Avon’s three simple steps for success: SELL MORE, EARN MORE, UP TO 50% ON YOUR PERSONAL SALES. SHARE AND EARN EVEN MORE, UP TO 12% OF YOUR TEAM’S SALES. Sell Share Show 8
  • 11. 9 Elena & Katrina, Avon Representatives SELL Avon’s world-class beauty products to build a personal Customer base. You simply sell the products, place an order and it is delivered to you on credit. SHARE Avon’s great earning opportunity with others. SHOW others how to do the same as you.
  • 12. 10 Katrina & Sal, Avon Representatives “We’ve enjoyed great prizes and a fabulous cruise as a result of our Avon success.” “I had everything I needed to get started and make money immediately.” — Daryn, Avon Representative Marygail, Avon Representative “They didn’t just teach me how to sell; they taught me how to be successful.”
  • 13. 11 With Avon you’re in business for yourself, not by yourself. You have the resources of a global corporation focused on your success. You’re offered proven methods for building a loyal Customer base and a productive team of enthusiastic Representatives, and have access to a broad range of sales and development tools. Avon offers you the support you need to succeed with results-oriented training systems that include group sessions and one-on-one coaching. Avon celebrates and rewards your success as you build your personal sales and grow your team: • Rewards and discounts exclusive to new Representatives • Development Bonus Program for Avon Sales Leadership • Sales Events throughout the year • Exclusive prizes, recognition and award dinner celebrations for top achievers Emanuela, Avon Representative “You just have to start. Try it; you’ll be convinced.”
  • 14. What are your dreams? 12
  • 15. 13 Be recognised by others Family holiday Buy my own home Travel overseas Financial independence Swim with the dolphins Send my children to university Learn to ski Show my children the world Retire early Buy a red sports car Make new friends What would you do if money were no object?
  • 16. 14 Congratulations! Starting your Avon business is easy...as easy as Who Do You Know? From your neighbour to people you work with and to each of your friends—you’ll be amazed by how many potential Customers and prospects are waiting for your call! Who 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Check your address book and mobile phone.Dawn, Avon Representative Share with Sell to
  • 17. 15 Who 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 Who 38 39 40 41 42 43 44 45 46 47 48 49 50 • Use your Customer Record Book to record Customer’s details. • Why not sell in an exclusive area (Territory) for extra Customers and earnings! A Territory allows you to run your Avon business more efficiently with Customers grouped in one area. Don’t forget relatives, clubs and organisations, schools and small businesses. Share with Sell to Share with Sell to
  • 18. 16 The Avon Brochure is your store with the best location in the world. Avon Brochures are updated approximately every three weeks, giving you the perfect opportunity to stay connected with your Customers. Your enthusiasm, combined with the Avon Brochure, is a great way to build a loyal Customer base. Great sales aids in every edition: • Scented pages • Happy Customer Special – door opening offer • Super Saver – Customer order building offer
  • 19. Earn from personal sales Earn from your team’s sales 17 Find Customers Present Brochure/ Samples and Demonstration Products Deliver Products/ Collect Money Obtain Referrals Pay Avon & Pay yourself THE AVON CYCLE OF SUCCESS Find Prospects Appoint Train Develop new leaders You have the power to create a winning business enterprise when you provide consistent Customer service and grow greater personal sales and earnings, and appoint, train and develop others to earn through Avon Sales Leadership. You have the power to increase your earnings every three weeks. With Avon, your financial earnings are virtually unlimited—it’s the power of direct selling combined with the energy of network marketing. You’ll learn how to quickly and effectively build your Customer base while you train and motivate your Avon team. Submit Order Receive Products
  • 20. 18 They’re making money and enjoying life on their terms—you can too! My Avon business started as a modest dream, one to which I brought my work ethic and “can do” spirit. Avon set me on the right path and supported me every step of the way. With each success, I gained knowledge about business, about myself and other people. Avon empowered me to be all I can be. I’m my own boss, and define my own schedule. And with Avon Sales Leadership, I help my team members to develop and feel as empowered as I feel. Together we’ve built a $3 million business,* and we’ve learned that we can take this business as far as we care to go—the sky’s the limit! Karen Tucker Louisiana, USA President’s Council Senior Executive Sales Leader Avon Representative *Your results may vary. It really doesn’t feel like I’ve been working very hard because I love what I am doing! I started my Avon adventure 7 exciting and rewarding years ago because my mother wanted to buy Avon products and couldn’t find a Representative. The rest is history, now look at me! I am an Advanced Sales Leader, and Presidents Executive with a large loyal Customer base. I have loved building a team with Sales Leadership. I feel great pride and satisfaction in helping my team succeed and fulfil their dreams. With Sales Leadership I offer people an earning opportunity with Avon and in return I am rewarded for doing so. Which means that I not only earn from my Customers’ sales but also on my team’s sales. My Avon earnings currently pay for overseas trips and family holidays. My ultimate goal is to earn enough money for my husband to be able to retire, and to help establish funds for our children’s future. My success has been due to setting realistic goals, communication and a positive attitude. Thank you Avon for being able to provide me with the tools and freedom to be a businesswoman, a mum and to live the lifestyle that we enjoy today. All you need to do is believe in yourself and that you can do this, then others will want to follow. Carol Asquini Diamond Division, New SouthWales President’s Executive Advanced Sales Leader Avon Representative I was really shy and couldn’t say no when asked to join Avon, but I am so glad I did as I’ve enjoyed it ever since! Now thanks to over 30 years with Avon, I’ve gained confidence through meeting so many different people in my neighbourhood and have a solid Customer base. Avon is part of my life and has been an incredible journey to date. I have been on 22 amazing trips with Avon all over the globefrom Hawaii, Malaysia, Mexico, and from Fiji to Cairns within Australia. My Avon earnings have allowed me to purchase a car, take the family on a trip to England, put my children through university, recarpet my house and build a new garage. I set goals for myself each year. Currently my main goal is to support my son in achieving his ultimate goal as an athlete at the next Olympic Games and we are on track with that! Gail emphasises the importance of setting goals. To ensure the goals are achievable, I sit down and plan what I need to achieve each Campaign. A prosperous Avon business needs perseverance: Keep growing your Avon business. The longer you stay the more established you become. Gail has achieved the outstanding record of being Avon’s No1 Representative for 18 years in a row in New Zealand. This continues as an Avon world record. GailThumath Prestige Division, New Zealand President’s Executive Avon Representative
  • 21. 19 Earn as much as you need—or want! How high do you want to soar? With Avon, you set your goals. We’ll help you achieve them. Millions of Representatives around the world just like you are earning more money than they ever thought possible using a simple, proven method for success. Your drive and ambition put you in control of your business and earnings potential. • Personal sales up to 50%. Top Avon Representatives can earn $150,000 or more on personal sales. • With Avon Sales Leadership you can earn up to a further 12% on the sales of your Team.
  • 22. 5 basic steps to Avon success 1. Approach Customer: Start your conversation with a compliment. 2. Determine Customer’s needs: Ask open-ended questions…“What beauty products do you currently use?” 3. Present & sell the benefits: Show the Brochure and match their needs with the appropriate Avon product. 4. Answer questions and overcome objections: Use the Felt-Found technique to reassure the Customer/prospect... “My Customer Claire felt the same way. But after trying the product, she found that it made her skin look younger and fresher.” 5. Close the sale: Ask for the order...“How many would you like to order today?” Then continue by asking, “Who do you know who would like to see an Avon Brochure, or learn about the Avon Earning Opportunity?” Your First Campaign Checklist PREPARE for Success ❑ Review the Hello Tomorrow for product news and selling tips. ❑ Review the Avon Beauty Guide on line for product information at www.avon.com.au or www.avon.co.nz SELL Products ❑ Contact the people on your “Who Do You Know?” List using the 5 Basic Steps. ❑ Contact the people in your Territory using the 5 Basic Steps. ❑ Let Customers try samples. ❑ When leaving a Brochure, make a definite time to call back. ❑ Mention the Avon Guarantee. ❑ Be reliable. ❑ Always carry a Customer Record Book, Customer Order form slips, Customer Order Book. SHARE the Opportunity ❑ Consider the Sales Leadership Opportunity. ❑ Ask a Customer to recommend a friend to Avon who may like to see the Avon Brochure. ❑ Review the Recommendation programme. SHOW others how you enjoy Avon ❑ Your enthusiasm can be contagious. Do remember to leave the Customer a copy of the order and the next Brochure. Inform your Customers of the delivery date for their order. 20
  • 23. 23 First Campaign Due_____________Delivered_______________ Number of Customers_____________________ Campaign Sales__________________________ Number of Appointments__________________ Est. Earnings_____________________________ Second Campaign Due_____________Delivered_______________ Number of Customers_____________________ Campaign Sales__________________________ Number of Appointments__________________ Est. Earnings_____________________________ Third Campaign Due_____________Delivered_______________ Number of Customers_____________________ Campaign Sales__________________________ Number of Appointments__________________ Est. Earnings_____________________________ Why not you? Why not today?Let’s start planning your brighter tomorrow today. What would you do, where would you go if you could set your own goals? You’re in chargewith Avon. • The average Customer order is $25. • Sell to 40 Customers every three weeks and earn approximately $350! Serving 40 Customers every Campaign puts you on track to achieve President’s Club! • The best way to guarantee 40 Customers every Campaign is by taking a Territory. • When are you going to start__________________________ • Where will you start_________________________________ Tomorrow starts today! What, by when, how much?
  • 24. Key Dates & information District Number_________________________________________________________ Account Number__________________________________ (emailed within 48 hours) District Sales Manager Contact____________________________________________ Sales Leadership Contact________________________________________________ Team Leader Contact____________________________________________________ Transport Company Contact______________________________________________ Next Sales Event________________________________________________________ Next Avon Opportunity Meeting___________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Goals & Next Steps Name_____________________________________________________ Address __________________________________________________ Account No._____________________Territory No.________________ Phone H:______________________ M:_________________________ e-mail_____________________________________________________ Next Training Contact ________________________________________ District Sales Manager Contact_______________________________ Team Leader_______________________________________________ Transport Company_________________________________________ Next Sales Event___________________________________________ Next Avon Opportunity Meeting_______________________________ First Campaign Number of Customers_______________________________________ Campaign Sales____________________________________________ Number of Appointments_____________________________________ Second Campaign Number of Customers_______________________________________ Campaign Sales____________________________________________ Number of Appointments_____________________________________ Third Campaign Number of Customers_______________________________________ Campaign Sales____________________________________________ Number of Appointments_____________________________________ Action Plan: Useful Contact Information For Account Statement, Delivery, Product or Order queries please email or telephone Customer & Representative Service: Email: australiacustomer.service@avon.com Telephone: Australia: (02) 9936 7555 Telephone: New Zealand: 0508 777 007 Internet: www.avon.com.au or www.avon.co.nz Training procedures outlined in this guide are recommendations only. © Avon Products Pty Limited ACN 008 428 457 Avon Cosmetics Limited Part No. 06618 J.O. 5409 Updated 06/10 Date & Time 24-48 Hour Call Date__________________________ Time__________________________ Date & Time 2nd Training Contact Date__________________________ Time__________________________ Date & Time 3rd Training Contact Date__________________________ Time__________________________ Date & Time 4th Training Contact Date__________________________ Time__________________________ Future Training Contacts