The document provides an overview of key departments and staff at the University Center (UC) at Webster University. It summarizes: 1) Facilities Operations handles maintenance work orders, facility repairs, and regular maintenance. Matt Scrogham supervises Facilities Operations. 2) Custodial Services handles daily cleaning, trash/recycling, and floor/carpet cleaning. Three staff clean the UC weekdays from 5am-10pm, and one staff cleans weekends from 7am-10pm. 3) Public Safety handles ID cards, building access, parking, patrols, and emergencies. For emergencies, call 314-246-6911 or 911 and notify

1. A Shared UC
Webster University
University Center
New Hire Training

2. A Shared UC
• Getting to know the staff and departments that are key parts of
the UC as well as those that help us run the building effectively

3. Facilities Operations
• Handles maintenance work orders
• Facility repairs
• Regular maintenance
• Everything from keys to plumbing to lights to HVAC and more

4. Facilities Operations
Matt Scrogham is the Supervisor for
Facilities Operations. When you
place a Maintenance Work Order
online, he’s the one that assigns a
staff member to the work.

5. Placing a Work Order
• If you see an issue with the facility (i.e. light is out, door is not
locking properly, can’t get hot water in the showers), place a work
order online.

6. Placing a Work Order
• If you are a Lifeguard or Fitness Center Attendant, use Brett
Olson’s email (brettolson07@webster.edu) to log into the work
order system.
• If you are a Student Building Manager, use
websteruc@webster.edu to log into the work order system.

7. Emergency Maintenance
• If there is an issue with the building that needs emergency
maintenance response (i.e. toilet overflowing that won’t stop
running, exterior door that won’t lock at closing time), then you
need to get help immediately, rather than place a work order.
• Call Public Safety at 314-246-6911 and describe the issue.
• Notify Katie Knetzer (573-308-7626) and Brett Olson (217-653-
8998).

8. Custodial Services
• Daily cleaning of the UC
• Trash/recycling
• Floor/carpet cleaning
• Project cleaning as needed

9. Custodial Services

10. Schedule of Custodial Services
• Three staff members are responsible for cleaning the UC every
weekday morning (M-F). On weekdays, Custodial staff are on
campus from 5am-10pm.
• On weekends (Sat-Sun), there is one staff member at a time
managing cleaning for the entire campus. They are mainly focused
on taking out trash and managing clean-up for large events. On
weekends, Custodial staff are on campus from 7am-10pm.

11. Phone Numbers for Custodial Services
• Call the office number (x7082)
• If there is no answer, call the Custodial Supervisor - (314) 882-0261
• This phone is operable:
• Monday through Friday from 5am to 10pm
• Saturday and Sunday from 7am to 10pm
• This number should be used for all campus-related custodial emergencies within
those hours of operation
• If you are unable to reach anyone on the Custodial Supervisor
number, please feel free to contact the following managers:
• Joshua McClain - Operations Manager on 314-392-3178
• Lindra Harvey - General Manager on 314-392-3176

12. Custodial Emergencies
• Custodial emergencies includes things like:
• Water clean-up if there has been flooding (i.e. overflowing toilet)
• Biohazard clean-up for blood or vomit
• Urgent cleaning needs if a space needs to be prepared for the next event,
and custodial hasn’t yet come to take out trash, wipe down tables, vacuum
the floor

13. Public Safety
• ID cards
• Building access
• Parking
• 24/7 patrol
• Safe walk service
• Lost and found
• Emergencies

14. Public Safety

15. Public Safety - Emergencies
• For emergencies, call Public Safety at x6911 if using the campus
phone (or 314-246-6911 if you are using your cell)
• If the situation requires first responders (i.e. ambulance, fire
department, police), you can also call 911, but notify Public
Safety right away
• Public Safety can provide clear directions to first responders and
can send an officer to meet them and get them to the right spot
on campus

16. Dining Services
• University has a contract with Sodexo to provide Dining Services
on our campus
• Manages all campus dining locations, including Marlettos, UC
Crossroads, Library Café, and EAB Simply to Go
• Manages meal plans and Gorlok Bucks
• Offers catering

17. Dining Services

18. Communicating with Campus Dining
• Typically need to communicate with
them about setting up or cleaning up
from catering events
• Call the main office number at x6902 or
the catering office at x7775

19. IT / Technology Issues
• There are a few ways to get in touch with IT:
• Place a work order online
• Call the IT Service Desk at x5995
• Email IT at support@webster.edu

20. Dean of Students Office
• Located in UC on upper level
• Staff includes
• Dean of Students (John Buck, D. Mgt.)
• Coordinator (Jenny Andrews)

21. Dean of Students Office
• Dean of Students (John Buck, D. Mgt.)
• Supervises all Student Affairs units
• Works with student government
• Promotes student advocacy
• Develops and maintains student policies

22. Dean of Students Office
• Coordinator of Student Affairs (Jenny Andrews)
• Coordinates undergraduate tuition adjustments
• Coordinates the money for textbooks program
• Coordinates the emergency loan program
• Provides ombudsman-type services to students and
other university constituents

23. Office of Student Engagement
• Director is Jennifer Stewart
• Her office is located at Information Center
• Jennifer manages the following:
• Campus Activities
• Student Organizations
• Student Government Association
• Commuter Council
• WebsterLEADS
• involved.webster.edu

24. Athletics
• Athletic Director: Scott Kilgallon
• Office is located on UC lower level in Athletics
Office Suite
• Key resource for general questions or concerns
related to Webster Athletics

25. Athletics
• Athletics Coordinator: Amy O’Brien
• Office is located on UC lower level in Athletics Office
Suite
• Key resource for general questions or concerns related
to Webster Athletics

26. Athletics
• Strength and Conditioning Coach: Matt Saitz
• Office is located near gym East entrance
• Uses the Gym and Fitness Center most weekdays
from 6am-2pm for strength and conditioning with
student-athletes

27. Athletics
• Men’s Basketball Coach and Assistant Athletics
Director: Chris Bunch
• Office is located on UC lower level in Athletics Office
Suite
• Basketball season goes from October to March, so
Bunch’s team will be in the gym regularly for practices
and games throughout that time
• Bunch also supervises the Athletics work-study students

28. Athletics
• Women’s Basketball Coach: Jordan Olufson
• Office is located on UC lower level in Athletics Office
Suite
• Basketball season goes from October to March, so
Jordan’s team will be in the gym regularly for practices
and games throughout that time

29. Athletics
• Volleyball Coach / Assistant Athletics Director /
Compliance Coordinator: Merry Graf
• Office is located near gym East entrance
• Volleyball fall season goes from August to November, so
Merry’s team will be in the gym regularly for practices
and games throughout that time
• Volleyball has a spring season from April – May, during
which they will have regular practices again

30. Athletics
• Head Cheerleading Coach: Justin Barton
• Office is located in WVA Clubhouse
• Often has practices outside of normal UC hours,
requiring communication with UC staff about locking
exterior doors

31. Athletics
• If Athletics has a booking outside UC
building hours, communicate with the
coaches about locking exterior doors
and turning off lights to verify whether
they will do so or if you should do so
before you leave
• If an emergency occurs that will affect
gym operations, tell the coaches that
will be affected (i.e. if there is a leak
in the roof, and basketball practice is
scheduled for that afternoon, tell
Bunch and Olufson)