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A presentation about soft skills at corporate
- 1. Soft Skills in Corporate Setting Aquick run-through about skills to thrive.
- 2. Communication Skills Verbal &written communication Active listening Presentation skills Feedback giving & receiving Interpersonal & Team Skills Teamwork & collaboration Empathy Conflict resolution Self-Management Skills Time management Adaptability & flexibility Stress management 01 02 03 The personal traits that help us work well with others. Skills to communicate, handle stress, solve problems, and get along with people. Soft Skills 04 05 Thinking & Problem-Solving Skills Critical thinking Decision making Creativity & innovation Leadership & Professional Skills Emotional intelligence (EQ) Motivation Accountability Professionalism & ethics
- 3. 1. Communication Skills ●Verbal & Written Communication: Expressing ideas clearly, confidently, and professionally. ● Active Listening: Paying full attention to understand, not just to reply. ● Presentation Skills: Delivering information in a clear, engaging, and structured way. ● Feedback (Giving & Receiving): Sharing and accepting input constructively for growth.
- 4. 2. Interpersonal &Team Skills ● Teamwork & Collaboration: Working together to achieve common goals. ● Conflict Resolution: Managing disagreements calmly and fairly. ● Empathy: Understanding and sharing others’ feelings with sensitivity.
- 5. EMPATHY SYMPATHY ● Understandingand feeling with another person, seeing things from their perspective. ● Helps Collaborative, supportive, and action-driven emotions. ● Builds connection, trust, and psychological safety. Example: “I can imagine how frustrating that delay must’ve been. Let’s check how we can avoid this next time.” Empathy and Sympathy ● Feeling for someone’s situation, often from a distance. ● Usually sounds passive, emotional, sometimes condescending if not expressed carefully. ● Offer comfort or pity, but doesn’t always solve or address the issue. Example: “Oh, that’s really unfortunate. I feel bad for you.”
- 6. 3. Self-Management Skills ●Time Management: Using time effectively to meet goals and deadlines. ● Adaptability & Flexibility: Adjusting quickly to change and new challenges. ● Stress Management: Staying calm and productive under pressure.
- 7. 4. Thinking &Problem-Solving Skills ● Critical Thinking: Analyzing facts before making decisions. ● Decision Making: Choosing the best option confidently and responsibly. ● Creativity & Innovation: Thinking differently to find better solutions.
- 8. 5. Leadership &Professional Skills ● Emotional Intelligence (EQ): Managing emotions to build strong relationships. ● Motivation: Assigning tasks wisely and inspiring others to perform. ● Accountability: Owning your actions and results without excuses. ● Professionalism & Ethics: Acting with integrity, respect, and responsibility.
- 9. 02 04 01 03 GUESTApproach Understand: ● Probe ● Handle all objects Sympathise Empathise Thank the caller/client 05 Greet Strategy for a successful professional call with clients/ colleagues/ customers/ Stakeholders:
- 10. Candidate A -Customer Candidate B - Customer support employee The customer is in distress as the product they purchased is not satisfactory but in the website there is only the option to replace the product and not request a refund. How will Candidate B handle the customer’s distress? LIVE EXAMPLE ACTIVITY
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