SlideShare a Scribd company logo
1
2
4

 5

 7




14




23




28




31




35




41




44


     3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
OFFICE OF THE OMBUDSMAN




              This acknowledges receipt of your letter dated

     Regarding this Officeʼs stance on the matter, please refer to our reply

     to you dated




34
35
36
37
38
40
41
42
44
45
46
47
48
A Guide To Complaints Handling And Public Enquiries

More Related Content

Viewers also liked

Making Informed Decision
Making Informed DecisionMaking Informed Decision
Making Informed Decision
euwebtc01
 
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
euwebtc01
 
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
euwebtc01
 
A General Guide To Outsourcing
A General Guide To OutsourcingA General Guide To Outsourcing
A General Guide To Outsourcing
euwebtc01
 
During Transition and Beyond
During Transition and BeyondDuring Transition and Beyond
During Transition and Beyond
Tracy Bayles Newton
 
Acec2012 writestuff
Acec2012 writestuffAcec2012 writestuff
Acec2012 writestuff
cinbarnsley
 
Cantos de jóvenes
Cantos de jóvenesCantos de jóvenes
Cantos de jóvenes
cjxalapa
 
Public Service Delivery Summary
Public Service Delivery SummaryPublic Service Delivery Summary
Public Service Delivery Summaryeuwebtc01
 
Crisis Management Chinese Executive Summary
Crisis Management Chinese Executive SummaryCrisis Management Chinese Executive Summary
Crisis Management Chinese Executive Summaryeuwebtc01
 
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
euwebtc01
 
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
euwebtc01
 

Viewers also liked (12)

Gov Out
Gov OutGov Out
Gov Out
 
Making Informed Decision
Making Informed DecisionMaking Informed Decision
Making Informed Decision
 
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
 
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
 
A General Guide To Outsourcing
A General Guide To OutsourcingA General Guide To Outsourcing
A General Guide To Outsourcing
 
During Transition and Beyond
During Transition and BeyondDuring Transition and Beyond
During Transition and Beyond
 
Acec2012 writestuff
Acec2012 writestuffAcec2012 writestuff
Acec2012 writestuff
 
Cantos de jóvenes
Cantos de jóvenesCantos de jóvenes
Cantos de jóvenes
 
Public Service Delivery Summary
Public Service Delivery SummaryPublic Service Delivery Summary
Public Service Delivery Summary
 
Crisis Management Chinese Executive Summary
Crisis Management Chinese Executive SummaryCrisis Management Chinese Executive Summary
Crisis Management Chinese Executive Summary
 
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ─ 摘 要 ( 二 零 一 零 年 五 月 )
 
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
受 資 助 機 構 企 業 管 治 指 引 ( 二 零 一 零 年 五 月 )
 

More from euwebtc01

Serving The Community By Using The Private Sector
Serving The Community By Using The Private SectorServing The Community By Using The Private Sector
Serving The Community By Using The Private Sector
euwebtc01
 
Public Service Delivery
Public Service DeliveryPublic Service Delivery
Public Service Delivery
euwebtc01
 
Psr An International Overview
Psr An International OverviewPsr An International Overview
Psr An International Overview
euwebtc01
 
Pm Chinese Executive Summary
Pm Chinese Executive SummaryPm Chinese Executive Summary
Pm Chinese Executive Summaryeuwebtc01
 
Ppp Guide 2008
Ppp Guide 2008Ppp Guide 2008
Ppp Guide 2008
euwebtc01
 
Ppp Guide
Ppp GuidePpp Guide
Ppp Guide
euwebtc01
 
Policy Practice2007
Policy Practice2007Policy Practice2007
Policy Practice2007
euwebtc01
 
Pir
PirPir
Pfm Measure 2008
Pfm Measure 2008Pfm Measure 2008
Pfm Measure 2008
euwebtc01
 
Managing For High Performance
Managing For High PerformanceManaging For High Performance
Managing For High Performance
euwebtc01
 
Guide To Outsourcing 200803
Guide To Outsourcing 200803Guide To Outsourcing 200803
Guide To Outsourcing 200803
euwebtc01
 
Learn Past Exp
Learn Past ExpLearn Past Exp
Learn Past Exp
euwebtc01
 
Learn Past Exp Summary
Learn Past Exp SummaryLearn Past Exp Summary
Learn Past Exp Summaryeuwebtc01
 
Chinese Complaint Handling
Chinese Complaint HandlingChinese Complaint Handling
Chinese Complaint Handlingeuwebtc01
 
Joined Up Government
Joined Up GovernmentJoined Up Government
Joined Up Government
euwebtc01
 
Crisis Management
Crisis ManagementCrisis Management
Crisis Management
euwebtc01
 
Complaintshandling Final
Complaintshandling FinalComplaintshandling Final
Complaintshandling Final
euwebtc01
 
Chinese Managing For Highp
Chinese Managing For HighpChinese Managing For Highp
Chinese Managing For Highpeuwebtc01
 

More from euwebtc01 (20)

Cm 2007
Cm 2007Cm 2007
Cm 2007
 
Cm2007
Cm2007Cm2007
Cm2007
 
Serving The Community By Using The Private Sector
Serving The Community By Using The Private SectorServing The Community By Using The Private Sector
Serving The Community By Using The Private Sector
 
Public Service Delivery
Public Service DeliveryPublic Service Delivery
Public Service Delivery
 
Psr An International Overview
Psr An International OverviewPsr An International Overview
Psr An International Overview
 
Pm Chinese Executive Summary
Pm Chinese Executive SummaryPm Chinese Executive Summary
Pm Chinese Executive Summary
 
Ppp Guide 2008
Ppp Guide 2008Ppp Guide 2008
Ppp Guide 2008
 
Ppp Guide
Ppp GuidePpp Guide
Ppp Guide
 
Policy Practice2007
Policy Practice2007Policy Practice2007
Policy Practice2007
 
Pir
PirPir
Pir
 
Pfm Measure 2008
Pfm Measure 2008Pfm Measure 2008
Pfm Measure 2008
 
Managing For High Performance
Managing For High PerformanceManaging For High Performance
Managing For High Performance
 
Guide To Outsourcing 200803
Guide To Outsourcing 200803Guide To Outsourcing 200803
Guide To Outsourcing 200803
 
Learn Past Exp
Learn Past ExpLearn Past Exp
Learn Past Exp
 
Learn Past Exp Summary
Learn Past Exp SummaryLearn Past Exp Summary
Learn Past Exp Summary
 
Chinese Complaint Handling
Chinese Complaint HandlingChinese Complaint Handling
Chinese Complaint Handling
 
Joined Up Government
Joined Up GovernmentJoined Up Government
Joined Up Government
 
Crisis Management
Crisis ManagementCrisis Management
Crisis Management
 
Complaintshandling Final
Complaintshandling FinalComplaintshandling Final
Complaintshandling Final
 
Chinese Managing For Highp
Chinese Managing For HighpChinese Managing For Highp
Chinese Managing For Highp
 

Recently uploaded

Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
Octavian Nadolu
 
RESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for studentsRESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for students
KAMESHS29
 
Climate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing DaysClimate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing Days
Kari Kakkonen
 
Building RAG with self-deployed Milvus vector database and Snowpark Container...
Building RAG with self-deployed Milvus vector database and Snowpark Container...Building RAG with self-deployed Milvus vector database and Snowpark Container...
Building RAG with self-deployed Milvus vector database and Snowpark Container...
Zilliz
 
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
SOFTTECHHUB
 
Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !
KatiaHIMEUR1
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Albert Hoitingh
 
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practicesNational Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
Quotidiano Piemontese
 
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
Neo4j
 
Full-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalizationFull-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalization
Zilliz
 
Video Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the FutureVideo Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the Future
Alpen-Adria-Universität
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems S.M.S.A.
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
danishmna97
 
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 daysPushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
Adtran
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
shyamraj55
 
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
Matthew Sinclair
 
Removing Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software FuzzingRemoving Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software Fuzzing
Aftab Hussain
 
Introduction to CHERI technology - Cybersecurity
Introduction to CHERI technology - CybersecurityIntroduction to CHERI technology - Cybersecurity
Introduction to CHERI technology - Cybersecurity
mikeeftimakis1
 
PCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase TeamPCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase Team
ControlCase
 
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Zilliz
 

Recently uploaded (20)

Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
 
RESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for studentsRESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for students
 
Climate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing DaysClimate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing Days
 
Building RAG with self-deployed Milvus vector database and Snowpark Container...
Building RAG with self-deployed Milvus vector database and Snowpark Container...Building RAG with self-deployed Milvus vector database and Snowpark Container...
Building RAG with self-deployed Milvus vector database and Snowpark Container...
 
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
 
Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
 
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practicesNational Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
 
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
 
Full-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalizationFull-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalization
 
Video Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the FutureVideo Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the Future
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
 
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 daysPushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
 
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
 
Removing Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software FuzzingRemoving Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software Fuzzing
 
Introduction to CHERI technology - Cybersecurity
Introduction to CHERI technology - CybersecurityIntroduction to CHERI technology - Cybersecurity
Introduction to CHERI technology - Cybersecurity
 
PCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase TeamPCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase Team
 
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
 

A Guide To Complaints Handling And Public Enquiries