11. Conversion Rate
• One of Retail Expert Paco Underhill’s Top 5 numbers
retailers must know & one of the least known, even by
the big retailers
• Must measure conversion rate from visitor to buyer
• Research shows 2 simple ways to increase conversion
rate
• 1. Reduce waiting times
• 2. Increase minutes in store
12. Average $ Sale
• Another Top 5 number is Interception Rate = % of
walk-ins who speak to an employee
• Increase Interception Rate & you increase Average
$ Sale
13. Gross Margin
Liquor retailer used the heat map to increase gross
profit by 20 % by moving higher margin items to areas
of higher traffic.
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17. Summary
1. Measure conversion rate
2. Reduce wait times
3. Increase time in store
4. Increase interception rate
5. Improve margins by rearranging