Extending the Value of Content in Enterprise Systems with Web Content ManagementScott Abel
Presented by Eric Gott at Documentation and Training West, May 6-9, 2008 in Vancouver, BC.
As we all know, creating training materials and documentation is an expensive and time-consuming process. If your editorial content, training materials, online courses, or user generated content reside in disparate sources such as Web sites, intranets or portals, you are losing significant potential value of this information. The RedDot Web Content Management solution will allow you to access all your valuable content, regardless of where it is stored, in a single easy-to-use interface.
Integrating a WCM solution with Web 2.0 functionality allows your organization to optimize your documentation and training efforts through collaboration, content re-use, interactive web-based training, user-generated content, forums, and many other tools.
A step by step guide to using CountryPlace Mortgages customer portal. Upload electronic mortgage files, underwriting submissions and stay in the loop through our online pipeline status page
Tammy Jo Martinez is the Director of Customer Support at the University of New Mexico Information Technologies department. She led an effort to redesign UNM IT's Cherwell self-service portal to be more customer-centric and improve the customer experience. The previous portal required an in-depth understanding of IT processes and did not focus on delivering value to customers. Martinez consulted with an implementation partner and held focus groups with customers. The redesigned portal focuses on communicating services simply and facilitating outcomes for customers without requiring them to understand internal IT processes. It has led to increased customer satisfaction. Martinez's presentation covered the objectives, redesign process, outcomes and opportunities to further improve the portal through collaboration and metrics.
Extending the Value of Content in Enterprise Systems with Web Content ManagementScott Abel
Presented by Eric Gott at Documentation and Training West, May 6-9, 2008 in Vancouver, BC.
As we all know, creating training materials and documentation is an expensive and time-consuming process. If your editorial content, training materials, online courses, or user generated content reside in disparate sources such as Web sites, intranets or portals, you are losing significant potential value of this information. The RedDot Web Content Management solution will allow you to access all your valuable content, regardless of where it is stored, in a single easy-to-use interface.
Integrating a WCM solution with Web 2.0 functionality allows your organization to optimize your documentation and training efforts through collaboration, content re-use, interactive web-based training, user-generated content, forums, and many other tools.
A step by step guide to using CountryPlace Mortgages customer portal. Upload electronic mortgage files, underwriting submissions and stay in the loop through our online pipeline status page
Tammy Jo Martinez is the Director of Customer Support at the University of New Mexico Information Technologies department. She led an effort to redesign UNM IT's Cherwell self-service portal to be more customer-centric and improve the customer experience. The previous portal required an in-depth understanding of IT processes and did not focus on delivering value to customers. Martinez consulted with an implementation partner and held focus groups with customers. The redesigned portal focuses on communicating services simply and facilitating outcomes for customers without requiring them to understand internal IT processes. It has led to increased customer satisfaction. Martinez's presentation covered the objectives, redesign process, outcomes and opportunities to further improve the portal through collaboration and metrics.
Optus, one of Australia's largest telcos, recently deployed the IntelliResponse Virtual Agent. The case study outlines the success Optus had in allowing the customers to self-serve online.
This document profiles several influential political leaders from the early 20th century:
- Benito Mussolini led the National Fascist Party and made himself dictator of Italy by claiming he could restore order.
- Joseph Stalin was a socialist revolutionary in Russia who survived smallpox as a child and attended seminary school.
- Adolf Hitler fought for Germany in WWI, believed the Aryan race was superior, and blamed Jews for world problems. He admired Mussolini.
- Winston Churchill was a British military officer and politician who won the Nobel Peace Prize and was known as the "British Bulldog."
- Franklin Roosevelt was the U.S. president who approved of some of Hitler's early actions but
Promote your Self-service Portal to perfection, TOPdesk on Tour 2016, ManchesterTOPdesk
The document discusses marketing strategies for promoting the use of a self-service portal (SSP) within an organization. It outlines a 5-step marketing plan: 1) Set a clear target of 100% of calls being logged through the SSP within 6 months; 2) The target market is all departments and employees; 3) Personas include power users, influencers, and reluctant adopters; 4) Campaigns include branding, launch events, and tailored messaging; 5) Retention efforts like monitoring, improvements, and champion roles to ensure the SSP remains useful. The strategies aim to increase SSP usage through involvement and addressing different user needs.
Self advocacy and Dyspraxia / DCD strategiesKerry Pace
Dyspraxia Association of Ireland Adult Summit 2016 - 1st of 3 interactive, interconnected workshops I presented on the themes:
Self Advocacy
Self Confidence
Self Care
This workshop encouraged a self reflective approach to increase self awareness, developing metacognition as a strategy to identify support needs, nurturing a proactive approach to seeking support and highlighting people and resources that will help.
If you clip, replicate or copy all or part of a slide and its content please acknowledge the source Kerry Pace (2016) www.Diverse-Learners.co.uk
Telecom companies can increase engagement & customer experience and open a new sales channel by digitalization of customer self care products. Mobile apps play a significant role in self care.
The document provides an overview of India's telecommunications market. Some key points:
- India has over 1 billion telephone subscribers as of March 2016, the second largest in the world. Wireless subscriptions account for over 97% of the market.
- Total telecom revenues grew at a CAGR of 8.91% between FY06-14 reaching $41.68 billion in FY15. The market is dominated by a few major players like Bharti Airtel and Vodafone.
- Internet penetration is also rising rapidly in India. By March 2016 there were 462.12 million internet subscriptions, making India the third largest internet market. Most Indians access the internet via mobile
TMT Predictions 2016: Discover the major Technology, Media & Telecommunicatio...Deloitte United States
Technology is an ever-changing medium, which is why Deloitte releases its annual TMT predictions in January. Now in its 15th year, these predictions identify critical inflection points, and explain how they will manifest over the next 12-18 months for companies in the Technology, Media, Telecommunications (TMT), and other industries. Read more: http://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/tmt-predictions.html.
Since our establishment in 2000, CallForce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client’s environment to design, implement and manage outsourced people solutions, resulting in improved business performance for our clients.
2016 Global Telco Innovation Targets from TC3 Summit 2015Telecom Council
The document summarizes the Telecom Council 2015 event which brought together telecommunications executives, startups, and innovators. Over 1400 meetings were facilitated between 50 global operators and 50 startup companies. Presentations were given on innovation priorities by operators like Bouygues, BT, China Mobile, and Verizon. The 2016 event will be held in Mountain View, CA and include 700 attendees from 40 carriers reviewing innovations and startups with the goal of fostering new partnerships.
The document outlines the American Health Information Management Association's (AHIMA) Consumer Health Information Bill of Rights. The Bill of Rights establishes 8 rights that consumers have regarding their personal health information, including the right to access and obtain their health information, request changes to incorrect or incomplete information, and file complaints if these rights are violated. AHIMA created this Bill of Rights to educate the public about their legal protections for personal health information and ensure individuals understand how their information is collected, used, and shared.
The document provides an introduction to patient portals, including defining what a patient portal is, trends in patient portal usage, and challenges with implementing and managing portals. It discusses stakeholders to involve in the selection and implementation process, and outlines operations and management considerations like registration, policies and procedures, data integrity, and legal requirements. The document also addresses education and training needs and potential future uses of patient portals.
This document provides an overview of consumer engagement in healthcare, including key definitions, drivers, and considerations. It defines consumer engagement as activities that involve interacting with providers, seeking health information, maintaining personal health records, and playing an active role in healthcare decisions. Some of the main drivers of consumer engagement include increasing healthcare costs, limited provider time, and the need for consumers to spearhead decisions across their healthcare lifecycle. The document also outlines regulatory drivers like CMS programs that tie provider reimbursement to quality and cost metrics. Overall, the document serves to introduce the importance of consumer engagement for both patients and providers.
The document provides an assessment and overview of the Pioneer role. It describes a Pioneer as someone who is excited by new experiences and seeks out unfamiliar situations. Pioneers enjoy exploring uncharted territory and taking the first steps into undiscovered areas. They are optimistic and energized by change, new ideas, challenges to the status quo, and finding new ways forward. The document outlines how Pioneers can maximize their impact by tying new ideas and approaches to solving existing problems and helping teams overcome roadblocks.
Lucia Aschettino has over 20 years of experience improving business processes through online transformation and a focus on customer needs. She is currently seeking a position in the healthcare industry utilizing her expertise in EHR/EMR systems, process management, and improving the patient experience. As a senior manager at Pitney Bowes, she reduced customer contact times by 32% and increased self-service usage through new online initiatives.
Optus, one of Australia's largest telcos, recently deployed the IntelliResponse Virtual Agent. The case study outlines the success Optus had in allowing the customers to self-serve online.
This document profiles several influential political leaders from the early 20th century:
- Benito Mussolini led the National Fascist Party and made himself dictator of Italy by claiming he could restore order.
- Joseph Stalin was a socialist revolutionary in Russia who survived smallpox as a child and attended seminary school.
- Adolf Hitler fought for Germany in WWI, believed the Aryan race was superior, and blamed Jews for world problems. He admired Mussolini.
- Winston Churchill was a British military officer and politician who won the Nobel Peace Prize and was known as the "British Bulldog."
- Franklin Roosevelt was the U.S. president who approved of some of Hitler's early actions but
Promote your Self-service Portal to perfection, TOPdesk on Tour 2016, ManchesterTOPdesk
The document discusses marketing strategies for promoting the use of a self-service portal (SSP) within an organization. It outlines a 5-step marketing plan: 1) Set a clear target of 100% of calls being logged through the SSP within 6 months; 2) The target market is all departments and employees; 3) Personas include power users, influencers, and reluctant adopters; 4) Campaigns include branding, launch events, and tailored messaging; 5) Retention efforts like monitoring, improvements, and champion roles to ensure the SSP remains useful. The strategies aim to increase SSP usage through involvement and addressing different user needs.
Self advocacy and Dyspraxia / DCD strategiesKerry Pace
Dyspraxia Association of Ireland Adult Summit 2016 - 1st of 3 interactive, interconnected workshops I presented on the themes:
Self Advocacy
Self Confidence
Self Care
This workshop encouraged a self reflective approach to increase self awareness, developing metacognition as a strategy to identify support needs, nurturing a proactive approach to seeking support and highlighting people and resources that will help.
If you clip, replicate or copy all or part of a slide and its content please acknowledge the source Kerry Pace (2016) www.Diverse-Learners.co.uk
Telecom companies can increase engagement & customer experience and open a new sales channel by digitalization of customer self care products. Mobile apps play a significant role in self care.
The document provides an overview of India's telecommunications market. Some key points:
- India has over 1 billion telephone subscribers as of March 2016, the second largest in the world. Wireless subscriptions account for over 97% of the market.
- Total telecom revenues grew at a CAGR of 8.91% between FY06-14 reaching $41.68 billion in FY15. The market is dominated by a few major players like Bharti Airtel and Vodafone.
- Internet penetration is also rising rapidly in India. By March 2016 there were 462.12 million internet subscriptions, making India the third largest internet market. Most Indians access the internet via mobile
TMT Predictions 2016: Discover the major Technology, Media & Telecommunicatio...Deloitte United States
Technology is an ever-changing medium, which is why Deloitte releases its annual TMT predictions in January. Now in its 15th year, these predictions identify critical inflection points, and explain how they will manifest over the next 12-18 months for companies in the Technology, Media, Telecommunications (TMT), and other industries. Read more: http://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/tmt-predictions.html.
Since our establishment in 2000, CallForce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client’s environment to design, implement and manage outsourced people solutions, resulting in improved business performance for our clients.
2016 Global Telco Innovation Targets from TC3 Summit 2015Telecom Council
The document summarizes the Telecom Council 2015 event which brought together telecommunications executives, startups, and innovators. Over 1400 meetings were facilitated between 50 global operators and 50 startup companies. Presentations were given on innovation priorities by operators like Bouygues, BT, China Mobile, and Verizon. The 2016 event will be held in Mountain View, CA and include 700 attendees from 40 carriers reviewing innovations and startups with the goal of fostering new partnerships.
The document outlines the American Health Information Management Association's (AHIMA) Consumer Health Information Bill of Rights. The Bill of Rights establishes 8 rights that consumers have regarding their personal health information, including the right to access and obtain their health information, request changes to incorrect or incomplete information, and file complaints if these rights are violated. AHIMA created this Bill of Rights to educate the public about their legal protections for personal health information and ensure individuals understand how their information is collected, used, and shared.
The document provides an introduction to patient portals, including defining what a patient portal is, trends in patient portal usage, and challenges with implementing and managing portals. It discusses stakeholders to involve in the selection and implementation process, and outlines operations and management considerations like registration, policies and procedures, data integrity, and legal requirements. The document also addresses education and training needs and potential future uses of patient portals.
This document provides an overview of consumer engagement in healthcare, including key definitions, drivers, and considerations. It defines consumer engagement as activities that involve interacting with providers, seeking health information, maintaining personal health records, and playing an active role in healthcare decisions. Some of the main drivers of consumer engagement include increasing healthcare costs, limited provider time, and the need for consumers to spearhead decisions across their healthcare lifecycle. The document also outlines regulatory drivers like CMS programs that tie provider reimbursement to quality and cost metrics. Overall, the document serves to introduce the importance of consumer engagement for both patients and providers.
The document provides an assessment and overview of the Pioneer role. It describes a Pioneer as someone who is excited by new experiences and seeks out unfamiliar situations. Pioneers enjoy exploring uncharted territory and taking the first steps into undiscovered areas. They are optimistic and energized by change, new ideas, challenges to the status quo, and finding new ways forward. The document outlines how Pioneers can maximize their impact by tying new ideas and approaches to solving existing problems and helping teams overcome roadblocks.
Lucia Aschettino has over 20 years of experience improving business processes through online transformation and a focus on customer needs. She is currently seeking a position in the healthcare industry utilizing her expertise in EHR/EMR systems, process management, and improving the patient experience. As a senior manager at Pitney Bowes, she reduced customer contact times by 32% and increased self-service usage through new online initiatives.
This document is a StrengthsFinder 2.0 report that identifies Lucia Aschettino's top 5 themes: Learner, Futuristic, Ideation, Command, and Responsibility. For each theme, it provides a shared description and a personalized strengths insight that highlights talents and qualities that make Lucia stand out for that theme. The insights identify words and behaviors that Lucia exhibits based on her natural talents.
Lucia A. Aschettino prefers take-charge and developmental roles where she can work with people, coordinate programs, and orchestrate activities. She is accommodating in her approach and uses influence to produce team outcomes. She organizes and facilitates action programs while persuading others to focus on objectives. Frustration arises from petty details and bureaucratic practices. She expects management to involve everyone, discuss options, and explain rationales for sharing ideas and input. She will be a team player if properly approached. Motivational needs include focusing energy on immediate, opportunity-increasing projects and decisions. She is quick, optimistic, and persistent in bringing undertakings to completion. Self-esteem increases through stimulating achievements and tangible rewards
The document provides an assessment and overview of the Pioneer role. It describes a Pioneer as someone who is excited by new experiences and seeks out unfamiliar situations. Pioneers enjoy exploring uncharted territory and taking the first steps into undiscovered areas. They are optimistic and energized by change, new ideas, challenges to the status quo, and finding new ways forward. The document outlines how Pioneers can maximize their impact by tying new ideas and approaches to solving existing problems and helping teams overcome roadblocks.
Volunteer december-2011-pcsw st of ct board-newsletterLucia Aschettino
The ConnGAP report found that women make up 34.4% of appointments in Governor Malloy's administration, which is 3% fewer than in the previous administration. While the Governor's office cited two additional female appointments that were not included in the report, adding those would also require adding similar male appointments, so it would not change the percentage. The PCSW aims to promote more women for leadership positions to benefit from diverse perspectives. Some progress has been made with several women appointed to head agencies. But the PCSW believes more can still be done to have leadership better reflect the 51% of the population that are women.
Lucia Aschettino has over 20 years of experience in healthcare, eBusiness, and business process management. She has a proven track record of improving business results by transforming offline processes to online processes and optimizing the customer experience. Aschettino holds several professional certifications including HITPro, PMP, and ABPMP and seeks an opportunity in the eHealth healthcare industry to apply her skills and expertise.
The document summarizes an event focused on maximizing customer interactions and experiences. The event will bring together over 30 speakers from various industries to share best practices on topics such as designing customer feedback systems, empowering customer-facing teams, and connecting customer experience to business performance. Attendees will learn how to prioritize crucial customer needs, boost loyalty through every customer touchpoint, and fine-tune their customer experience management strategy. The goal is to provide practical guidance and real-world examples to help participants optimize their approach to customer engagement.