2. How we Recognize Passengers with
disabilities?
1: Individuals who use wheelchairs or mobility aids: This includes people with physical
disabilities who rely on wheelchairs, walkers, canes, or other mobility devices for movement.
Individuals with hearing impairments: Passengers who are deaf or hard of hearing may rely
on written communication, sign language interpreters, or visual alerts to access information
or communicate effectively.
People with visual impairments: Passengers who are blind or have low vision may require
assistance or accommodations such as auditory announcements, Braille signage, or guide
dogs.
3. How we Recognize Passengers with
disabilities?
Those with cognitive or intellectual disabilities: This includes individuals with cognitive
impairments, intellectual disabilities, or developmental disorders who may require additional
support, clear instructions, or extra time to understand and navigate the bus environment.
Passengers with temporary disabilities: People recovering from injuries or surgeries or those
with temporary mobility impairments may require temporary accommodations such as priority
seating or assistance with boarding and disembarking.
People with invisible disabilities: Some disabilities are not immediately apparent. This can
include individuals with chronic illnesses, mental health conditions, or conditions that affect
energy levels, cognition, or sensory processing.
4. Our Duty Towards Them
It's important to remember that
disabilities can vary widely, and each
person's needs and abilities are unique.
It's crucial to approach each passenger
with respect, dignity, and a willingness
to provide appropriate accommodations
and assistance based on their specific
requirements.
5. Our Response Does Matter!
2. Remember that the needs of each
person with a disability are different,
so be proactive in requesting to help.
1. Don't assume a person needs help -
always ask before offering help.
4. On boarding and disembarking be
the guide for people with disabilities
with the correct use of any equipment
Or tools that are installed in the bus
for this matter, in order to ensure
their safety.
3. Be patient and flexible in the way
you communicate.
6. Instructions to Serve Passengers
with disabilities
Serving passengers with disabilities on intercity buses
involves ensuring accessibility, providing assistance,
and promoting inclusivity. Here are some key
considerations:
Staff training: Bus staff should receive training on
disability awareness, sensitivity, and proper
assistance techniques. They should be
knowledgeable about the accessibility features on
the bus, how to operate them, and how to assist
passengers with disabilities, including boarding
and disembarking.
Accessibility features: Intercity buses should be
equipped with accessibility features to
accommodate passengers with disabilities. This
may include wheelchair ramps or lifts, priority
seating with sufficient legroom, and accessible
restrooms. Buses should meet the requirements
set by accessibility standards and regulations in
your region.
7. Instructions to Serve Passengers
with disabilities
Serving passengers with disabilities on intercity buses
involves ensuring accessibility, providing assistance,
and promoting inclusivity. Here are some key
considerations:
Trained staff: NWBUS drivers are prepared on
disability awareness, sensitivity, and proper
assistance techniques. They are knowledgeable
about the accessibility features on the bus, how to
operate them, and how to assist passengers with
disabilities, including boarding and disembarking.
Accessibility features: Intercity buses are
equipped with accessibility features to
accommodate passengers with disabilities. This
include wheelchair ramps or lifts, priority seating
with sufficient legroom, and accessible restrooms.
8. Instructions to Serve Passengers
with disabilities
Priority seating: Designate priority seating near
the front of the bus for passengers with
disabilities, including those who use mobility aids
or have limited mobility. Clearly mark these seats
and ensure they are readily available and
respected by other passengers.
Clear communication: Ensure that communication
is clear and accessible to passengers with hearing
or visual impairments. This may involve using
visual displays or announcements, providing
written information, or using assistive
communication devices if available.
Communication channels: Establish clear
communication channels for passengers to
request assistance or relay their specific needs
before or during the journey. This can be a
dedicated customer service hotline, online contact
form, or email. Promptly respond to inquiries and
requests for assistance.
Luggage assistance: Train bus staff to provide
assistance with loading and unloading luggage for
passengers with disabilities who may require
support. This can include helping passengers with
mobility aids, carrying heavy bags, or providing
guidance.
9. Instructions to Serve Passengers
with disabilities
“By implementing these measures NWBUS will strive to
create a more inclusive and accessible environment
for passengers with disabilities, enhancing their travel
experience and ensuring their safety and comfort.”
Continuous improvement: Regularly drivers will
be updated with policies and practices to ensure
that the needs of passengers with disabilities are
met. Seek feedback from passengers with
disabilities to identify areas for improvement and
address any issues or concerns that arise.
Emergency preparedness: Stay calm and practice
emergency procedures specific to passengers with
disabilities. This may include assisting passengers
with mobility impairments during an evacuation,
providing clear instructions, and ensuring their
safety during emergency situations.
10. Activity
Role-play
How to Assist With Physical Disabilities Passenger
How to Assist Blind Passenger
How to Assist Duff Passenger
How to Assist Intellectual Disabilities Passenger
