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1. 8 WAYS TECHNOLOGY HAS HELPED THE TALENT INDUSTRY
The telecoms industry has undergone significant change in recent times. A drop in demand for
voice and text messaging has created the need for many to pursue digital transformation,
adopting cloud-hosted solutions and investing in sophisticated tech. These are just some of the
ways in which technology is creating a brighter future for telco and talent management today.
The Internet of Things. IoT has totally transformed the opportunities that exist for companies in
the telco industry and provided a wealth of potential efficiencies, for example for monitoring
base stations and data centers remotely. By 2024 it is estimated that there will be more than
17.1 billion* IoT devices connected to networks across the world, creating a whole raft of new
opportunities for telecom operators. IoT has pretty much eliminated almost all limitations
geographically, for example hybrid and remote working is making it easier for employees to
deliver work effectively with a more flexible schedule in certain business verticals. In addition,
technology has made it easier to identify and evaluate talent
Cloud computing. Like any business, telecommunication companies can benefit from a move to
the cloud when it comes to pressure on internal resources and also with respect to costs. Pay-
per-use service models are especially vital for the introduction of new services and greater
efficiencies.
This technology has enabled innovation a fast pace progression in staying relevant for
businesses and employees. Employees must continually learn new skills to keep up with ever
evolving industries and way of working. Whilst recruiters are seeing new employment roles that

2. did not exist 5 years ago due to globalization, scalable and automated processes and
operations.
RPA technology. Automation can take repetitive, mundane tasks from the hands of employees
and automate them on the basis of a number of rules. This could be anything, from initial
responses to customer queries to ensuring that data integrity and security is being properly
maintained. Employees are then free to work on more business-critical tasks instead.
Businesses today are looking at ways to optimize their workforce management processes.
5G technology. The 5G mobile network is a huge upgrade in connection terms, allowing for
interconnectedness not just between people but also machines, objects and devices. It is faster
and more reliable than anything that has come before and hits new heights with respect to
speed and performance. This is echoed in the hiring sector with more candidates utilizing
mobile technology to research, apply for vacancies. Not surprisingly 68% of Millennials have
looked for jobs and one quarter applied for jobs using their mobile device **.
Location tracking capabilities. Used in tandem with IoT and location-based sensors, location
tracking capabilities mean that telecoms operations can create better visibility across their
supply chains and workforces. This can be used in a number of different ways, including to
locate worker positions and to track and monitor goods giving a more efficient look at supply
chains and workforce management.
Integrated network management technology. Investing in this technology provides an
opportunity to improve performance and drive an error-free network. It can make it simpler to
streamline and monitor expenses relating to an existing communications network and is
becoming increasingly necessary in a tech-driven competitive world. This technology has
benefits bringing offices and the workforce closer together and always on access to increase
productivity.
Big data. Although not strictly speaking a ‘technology,’ big data is a tech-driven resource that
can make a huge difference to companies operating in the telco industry. With the right sensors
and analytics in place, big data becomes a serious asset, enabling the efficient processing of
large data sets in order to generate key business insights and better understand customers. Big
data can also improve talent management processes, retention and performance management
and the efficiency of HR. Giving better information to inform better decisions in the recruitment
process.
Cyber security. With their large customer bases, companies in the telco industry are especially
vulnerable to cyber-attack, which can often be crippling. Cyber security technology provides the
tools to detect threats more quickly, put effective countermeasures in place and create more
resilience for a situation where an attack is launched. Cyber Security has opened up a new
demand in talent management as threats to businesses are growing (in 2022 a study by IBM
reported that a single breach on average would cost a business $3.92 million)***

3. Technology has under gone a massive transformation in recent years and its innovation is
showing no signs of slowing down. Its important for businesses to keep up with trends and one
focus to this is how to keep the engagement high with your workforce management strategies.
If you are looking for an end to end talent acquisition and workforce management services to
enable you to improve your talent quality, mitigate risk and gain greater visibility of supplier
performance and spend then get in touch today with our team
Please visit: https://www.voltinternational.com/blog/2022/09/8-ways-technology-has-helped-
the-talent-industry