The customer ordered soccer cleats from Cool Sports that arrived used and damaged. He is requesting a credit to his account for the purchase price since he already bought replacement cleats. He has been a satisfied customer for many years and this is the first issue. The customer ordered 12 packs of batik clothes but only received 11 packs. He is requesting the missing pack be sent or a refund of the amount charged for the missing pack. He has been a long-time customer and this is the first problem with their service. The letter informs The Cooking Store that they have been late paying invoices for the past three months. It introduces a 2% discount for paying within 10 days to encourage on-time payments.

1. 65 Market Street
Val Haven, CT 5135
June 30, 2004
Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435
Dear Sir or Madam:
I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June
21. I received the order on June 26. Unfortunately, when I opened it, I saw that the cleats were
used. The cleats had dirt all over it and there was a small tear in front of the part where the left
toe would go. My order number is AF26168156.
To resolve the problem, I would like you to credit my account for the amount charged for my
cleats; I have already went out and bought a new pair of cleats at my local sporting goods store
so sending another would result in me having two pairs of the same cleats.
Than you for taking the time to read this letter. I have been a satisfied customer of your company
for many years and this is the first time I have encountered a problem. If you need to contact me,
you can reach me at (555) 555-5555.
Sincerely,
Ken Thomas

2. 1 Mawar Street
Losari, Brebes 52255
September 15, 2011
Customer Service
Batik Trusmi
15 Kibuyut Trusmi Street
Kel. Kesenden, Kec. Kejaksan
Cirebon 45121
Dear Sir or Madam,
I have ordered 12 packs consist of 12 clothes of new modeled Trusmi Batik on your Boutique
which I ordered by phone on September 11. I received the order on September 14. When I
received those packs of Batik, there was one packs missing. I only got 11 packs of 12 packs that
I ordered. To know whether there was one pack missing, you can check the amount of Batik
whcih left your Butique stock.
To resolve that problem, I would like you to send me one pack of modeled Trusmi Batik like I
ordered before. Or if the pack of modeled Tursmi batik which I ordered had been ordered by
somebody else, I hope you give me back the money for the amount charge of the Tursmi Batik
pack.
I have been your costumer for long time, and you know it as well. This the first time I get the
problem like this relate to your service. If you need to contact me, you can call me at
08743258234.
Sincerely,
Sartono

3. 3519 Front Street
Mount Celebres, CA 65286
July 7, 2013
Ms. saragih dyna
Accounts Payable
The Cooking Store
176 Berliner Plaza
Industrial Point, CA 78910
Dear Ms. Johnson:
It has come to my attention that your company, The Cooking Store has been late with paying
their invoices for the past three months.
In order to encourage our customers to pay for their invoices before the due date, we have
implemented a discount model where we'll give you 2% off your invoice if you pay us within 10
days of receiving the invoice.
I hope that everything is going well for you and your company. You are one of our biggest
customers, and we appreciate your business. If you have any questions, feel free to contact me at
(0265) 234-77777.
Sincerely,
Ronald F