Steve Allen received a letter from his manager Jeff Battiston commending him for the excellent customer service he provides at Battiston's Cleaners. A customer had written to express their extreme appreciation for Steve's commitment to customer satisfaction, saying service is alive and well at Battiston's as long as they have employees like Steve Allen. The manager thanked Steve for keeping up his good work.

1. Complele Fabrlc Care Cenlerc
565 new park avenue, west harttord, ct 06110 o 203 - 233-0051
February t9, t992
Inlr. Steve Al1en
Battistonrs Cleaners
565 New Park Avenue
West llartford, CI 06110
Dear Steve:
This letLer is to conmend you on the excellent serrrice you have been
providing to custorners at your location. Last week, I received a letter
irorn a clst'onrer w]ro felt cornpelled to express his extreme appreciation in
your conrnitrnent to customer iatisfaction. He states, 'serrrice is at least
blive and well at Battistonrs as long as you have people like Steve
Allen!rr
My sentirnents exactly. Keep up the good work! !
Sincerely,
Jeff Battiston
14 other locations ln the greater hartford area