The document discusses the 5Ws and 1H questioning technique. It begins by explaining that 5Ws and 1H are used to extract full information about a problem by determining the what, why, who, when, where, and how. It provides examples of using 5Ws and 1H to analyze problems like a Delhi high court blast and issues with a new Hong Kong airport. The document also discusses how Toyota uses a variation of 5Ws and 1H that involves asking "why" multiple times to identify the root cause of problems as part of their continuous improvement process.

1. 5 W’s and 1H
Presented By: Group B1
Challawar Mayur (11109)
Harsha Vatnani (11117)
Jayakrishnan T R
(11120)
Pavan Trivedi (11135)
Sumit Kumar (11151) Group -B1

2. Breakfast Survey Results
Most Preferred Answers
• Question 1 • Question 4
How was the taste ?
What did you have for breakfa A) As usual, the same old taste
st today ?
A) Idli Vada Sambhar
• Question 5
Where do you wish to have you
• Question 2 r breakfast ?
Who prepares your breakfast to A) Canteen
your
taste?
 Question 6
A) Mom
When did you have your
breakfast?
• Question 3 A) 5 minutes before the class
Why did you have breakfast ?
A) I was hungry Group -B1

3. What is 5W’s & 1H ?
What?
(Purpose)
How? Where?
(Mode) (Place)
Problem
When?
Who?
(Sequence
(People)
/ Timing)
Why?
(Reason)
Group -B1

4. Group -B1

5. About 5W’s and 1H
 A powerful questioning technique
 Basic step in data extraction/problem identification
process
 Determines the root cause of the problem
 Part of problem identification technique in TRIZ
 Used in journalism for extracting full information on
Group -B1

6. A Famous Quote
I keep six honest serving-men
(They taught me all I knew);
Their names are What and Why and When
And How and Where and Who.
-Rudyard Kipling in his "Just So Stories"
(1902)
Group -B1

7. Class Exercise 1
Delhi High-Court Blast
 What exactly the problem is?
 Why did it occur?
 Who are responsible for the problem?
 When should we start working to fix the
problem?
 Where do we need to make changes to the
existing method?
 How do we fix the problem?
Group -B1

8. Class Exercise 2
problems OF HONGKONG NEW AIRPORT
 What exactly is the problem?
 Why did it occur?
 Who are responsible for the problem?
 When should we start working to fix the
problem?
 Where do we need to make changes to the
existing method?
 How do we fix the problem?
Group -B1

9. 5W’s & 1H-Toyota way
 Toyota has different way of interpreting
5W’s and 1H
 As per Toyota 5W’s and 1H comprises
of “5 times why?” and “how?”
 Used as part of Kaizen, which means
continuous improvement
 Used in Cause/effect analysis
Group -B1

10. 5 w ’s and 1H
 Today, the concept is widely used across all
branches of science, mathematics and
management.
Group -B1

11. References
Group -B1

12. Group -B1