500 + VTF Founders' Weekend Unconference - DTP - Zappos - January 10, 2015
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The document outlines Tony Hsieh's vision for transforming downtown Las Vegas through the Downtown Project. It discusses investing $350 million to support small businesses, tech startups, education/arts, and real estate development to create a dense, walkable urban core focused on collisions, co-learning and community. The goal is to accelerate interactions and connections between diverse groups of people in order to spur innovation, happiness and economic growth through an approach focused on long-term return on community rather than short-term financial returns.
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500 + VTF Founders' Weekend Unconference - DTP - Zappos - January 10, 2015
- 2. The Power of WOW ‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08 GrossSales$MM $1,000 800 600 400 200
- 6. CLOTHING, CUSTOMER SERVICE, CULTURE CULTURE CUSTOMER EXPERIENCE CLOTHING
- 7. CLOTHING
- 9. CULTURE
- 10. CLOTHING, CUSTOMER SERVICE, CULTURE CULTURE CUSTOMER EXPERIENCE CLOTHING
- 11. DELIVERING HAPPINESSCUSTOMERS & EMPLOYEES “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.” -MAYA ANGELOU
- 12. Clothing Customer Service Company Culture “a great brand is… ______” WHAT’S NEXT DELIVERING HAPPINESS
- 14. LAS VEGAS CITY HALL http://vitalvegas.com/wp-content/uploads/2013/09/zappos_headquarters21.jpg
- 15. LAS VEGAS CITY HALL
- 16. LAS VEGAS CITY HALL
- 27. DELIVERING HAPPINESSWHAT’S NEXT? Clothing Customer Service Company Culture Community
- 29. DOWNTOWN PROJECT $350M $50M – Small businesses $50M – Tech Startups $50M – Education, Arts, Culture $200M – Real Estate
- 31. DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance
- 32. DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance • The Most Community-Focused Large City in the World
- 33. DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance • The Most Community-Focused Large City in the World • The Co-Learning and Co-working Capital of the World
- 35. DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS
- 36. DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING
- 37. DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS
- 38. DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS • DENSITY
- 39. DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS • DENSITY • DIVERSITY
- 40. Accelerating Collisions, Co-Learning, and Connectedness THE BIG BET
- 41. Accelerating Collisions, Co-Learning, and Connectedness …will lead to… Happiness, Luckiness, Innovation, and Productivity THE BIG BET
- 42. ROC ROIVS Instead of maximizing short-term ROI (Return On Investment)…
- 43. ROC ROIVS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC
- 44. ROC ROIVS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community)
- 45. ROC ROIVS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions)
- 46. ROC & ROL ROIVS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions) and institutionalizing ROL
- 47. ROC & ROL ROIVS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions) and institutionalizing ROL (Return On Luck)
- 48. ROC & ROL Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions) and institutionalizing ROL (Return On Luck) – Accelerating Serendipity ROIVS
- 49. DOWNTOWN PROJECT $350M $50M – Small businesses $50M – Tech Startups $50M – Education, Arts, Culture $200M – Real Estate
- 52. $50M SMALL BUSINESS Criteria Owner Operated - Passionate
- 53. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions
- 54. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability
- 55. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability Sustainable
- 56. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability Sustainable Unique or First or Best at Something
- 57. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability Sustainable Unique or First or Best at Something Story-worthy
- 58. NATALIE
- 59. NATALIE
- 60. NATALIE
- 61. NATALIE
- 62. NATALIE
- 63. NATALIE
- 65. CONTAINER PARK
- 66. CONTAINER PARK
- 67. CONTAINER PARK
- 68. CONTAINER PARK
- 69. LVCK
- 70. LVCK
- 71. LVCK
- 73. MEDICAL CLINIC
- 77. SHIFT / PROJECT 100
- 78. SHIFT / PROJECT 100
- 80. CITY AS A STARTUP http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png
- 93. Productivity and innovation per resident increases by 15% (But not true for companies) Accelerate serendipity > Accelerate learning > WHEN CITIES DOUBLE IN SIZE
- 94. 1. Residential density of 100 residents/acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, creativity, and optimism 3 INGREDIENTS FOR SERENDIPITY
- 95. Maximize serendipitous interactions Density in the office Density in the city Collisions vs. convenience HOW TO ACCELERATE LEARNING & INNOVATION
- 96. LAS VEGAS CITY HALL http://vitalvegas.com/wp-content/uploads/2013/09/zappos_headquarters21.jpg
- 97. DIVERSITY + DENSITY 1. Zappos employees 2. Tech Startup Community 3. Small Business Community 4. Fashion Community 5. Art and Music Communities 6. Other Passion Communities 7. Local Residents
- 98. What is the value of a resident that is out and about in the neighborhood? RETURN ON COLLISIONSROC
- 99. What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day RETURN ON COLLISIONSROC
- 100. What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week RETURN ON COLLISIONSROC
- 101. What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week x 40 weeks/year RETURN ON COLLISIONSROC
- 102. What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week x 40 weeks/year = 1000 “collisionable” hours/year RETURN ON COLLISIONSROC
- 103. JAKE – FLINT & TINDER http://images.fastcompany.com/upload/inline-Made-In-The-USA-Flint-And-Tinder-Undies-And-You-Will-Love-It-
- 104. JAKE – FLINT & TINDER
- 107. What is the value of a purposeful visitor that contributes to community? RETURN ON COLLISIONSROC
- 108. RETURN ON COLLISIONSROC What is the value of a purposeful visitor that contributes to community? 12 hours/day
- 109. RETURN ON COLLISIONSROC What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week
- 110. RETURN ON COLLISIONSROC What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week x 12 weeks/year
- 111. What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week x 12 weeks/year = 1000 “collisionable” hours/year RETURN ON COLLISIONSROC
- 113. 1. 100 residents per acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, RETURN ON COLLISIONSROC
- 114. 1. 100 residents per acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, RETURN ON COLLISIONSROC
- 117. 100,000 “collisionable” community RETURN ON COLLISIONSROC
- 118. 100,000 “collisionable” community hours RETURN ON COLLISIONSROC
- 119. 100,000 “collisionable” community hours per RETURN ON COLLISIONSROC
- 120. 100,000 “collisionable” community hours per acre RETURN ON COLLISIONSROC
- 121. 100,000 “collisionable” community hours per acre per RETURN ON COLLISIONSROC
- 122. 100,000 “collisionable” community hours per acre per year RETURN ON COLLISIONSROC
- 123. 100,000 “collisionable” community hours per acre per year RETURN ON COLLISIONSROC 2.3 COLLISIONABLE HOURS PER SQUARE FOOT PER YEAR
- 124. Accelerate: 1. Collisions 2. Co-Learning 3. Connectedness And everything else will fall into place… (productivity, innovation, growth, happiness) What will people say about downtown? THE BIG BET 3 GUIDING PRINCIPLES
- 127. https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078
- 128. 50% OF HUMANS LIVE IN CITIES https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078
- 129. 75% WILL LIVE IN CITIES IN OUR LIFETIME https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078
- 130. THE 4 MINUTE MILE
- 131. THE 4 MINUTE MILE
- 132. MORE INFO For a copy of this presentation: tony@zappos.com For more information: www.downtownproject.com
- 133. A GREAT BRAND is a story that never stops unfolding.
- 134. A GREAT BRAND COMPANY is a story that never stops unfolding.
- 135. A GREAT BRAND COMPANY CITY is a story that never stops unfolding.
- 136. A GREAT BRAND COMPANY CITY COMMUNITY is a story that never stops unfolding.
- 137. MORE INFO For a copy of this presentation: tony@zappos.com For more information: www.downtownproject.com