SlideShare a Scribd company logo
To Improve Your Digital
Marketing Strategy
5Ways
1. Focus on Conversion,
Not Just Leads
One of the most important pillars of a winning digital
marketing strategy is data. Data and metrics should
influence every decision and action a marketing team
takes. In today’s market, this means digging through the
data to understand where potential customers are
spending their time (which social platforms and websites),
and then targeting them with specific content.
While B2C marketing teams traditionally take the
approach of casting a wide net and hoping for the best,
advances in big data and machine learning have made it
possible to dig deeper and impact conversion rates on an
individual level. By targeting specific demographics and
audience segments with certain types of content,
incentives, or product recommendations, marketers can
go further in pushing the customer’s decision toward a
purchase
2. Set the Stage for
Long-Term Value
While it may be tempting to shoot for short-term wins, marketers
should always consider long-term value when making strategy
decisions. Before pouring resources into a one-off campaign for a
specific social media platform, marketers would be wise to
perform due diligence and research to ensure the investment will
pay off in the long term.
This mindset also applies to tools and solutions. When navigating
the purchasing process, marketers should make sure the
solutions are positioned to help the team succeed in the long run,
not just solve short-term problems. While it’s not critical to have
every detail of a multi-year strategy ironed out, it is a good idea to
have a plan for growth and an understanding for how a tool will
help make that plan a reality.
With technology changing at an exponential pace, there will
always be ideas and trends that are ‘in’ or ‘the hot new thing’ in
the industry. Marketers should take care to understand where the
brand best stands to benefit from these trends before making any
decisions that could impact long-term growth or revenue.
3. Double Down on
Customer Service
DIGITAL MARKETERS MAY BE THINKING, “WHAT DOES
CUSTOMER SERVICE HAVE TO DO WITH ME?” ALTHOUGH IT’S
SOMETIMES EASY TO FORGET, EVERY SINGLE INTERACTION A
CUSTOMER HAS WITH A BRAND IMPACTS THEIR OPINION OF
THAT BRAND, AND IS THUS CONSIDERED ‘CUSTOMER SERVICE’.
THIS IS EVEN MORE IMPORTANT FOR DIGITAL COMPANIES THAT
MUST REPEAT BRAND-CONSCIOUS CUSTOMER SERVICE TACTICS
ACROSS MULTIPLE PLATFORMS AND CHANNELS. THIS IS A
CRITICAL COMPONENT OF ACHIEVING SUCCESS WITH
OMNICHANNEL MARKETING, WHICH MEANS ENSURING A SINGLE
CUSTOMER HAS A SEAMLESS, INTEGRATED BUYING EXPERIENCE,
NO MATTER THE PLATFORM OR CHANNEL.
EVEN THOUGH THE CONCEPT OF CUSTOMER SERVICE MAY FEEL
LIKE A MORE FUNDAMENTAL CONCERN FOR BRICK-AND-
MORTAR STORES THAN ONLINE RETAILERS, MANY OF TODAY’S
BRANDS HAVE SHOWN THE IMPORTANCE OF STELLAR SERVICE
IN E-COMMERCE EXPERIENCES. DIGITAL MARKETERS PLAY A
KEY ROLE IN ESTABLISHING A CUSTOMER-CENTRIC
REPUTATION FOR THE BRAND. WHETHER THIS IS THROUGH
PERSONALIZED EMAILS, WELCOME PAGES, OR CUSTOMIZED
PRODUCT RECOMMENDATIONS, THAT PERSONAL TOUCH CAN
MAKE A HUGE DIFFERENCE IN THE EYES OF THE CUSTOMER. IN
FACT, 56% OF CUSTOMERS ARE MORE LIKELY TO BUY FROM A
BRAND THAT RECOGNIZES THEM BY NAME. CONSUMERS EXPECT
PERSONALIZATION BECAUSE THEY EXPECT SUPERIOR
CUSTOMER SERVICE..
4. Create the Ultimate
Buying Journey
AS IT BECOMES EASIER FOR MARKETERS TO
UNDERSTAND THEIR CONSUMER AUDIENCE IN MORE
DEPTH, IT’S ALSO POSSIBLE TO REFINE PROCESSES
AND CREATE THE ULTIMATE BUYING JOURNEY.
DIGITAL MARKETERS CAN SEE EXACTLY WHAT
CONTENT IS MOST SUCCESSFUL AMONG CONSUMERS,
AND THEN STRATEGICALLY BUILD UPON THAT
MOMENTUM FOR MAXIMUM RETURNS. IF, FOR
EXAMPLE, A BRAND KNOWS A MAJORITY OF
CUSTOMERS ARE COMING TO THEIR WEBSITE VIA
SOCIAL MEDIA, IT CAN BEEF UP SOCIAL CAMPAIGNS
AND DESIGN SMOOTHER WORKFLOWS TO HELP THE
CUSTOMER FROM POINT A TO POINT B.
CREATING THE ULTIMATE BUYING JOURNEY FOR
CUSTOMERS ALSO MEANS OPTIMIZING THEIR ONLINE
AND MOBILE SHOPPING EXPERIENCES. AS SHOPPING
MOVES ONLINE, AND ONLINE SHOPPING MOVES TO
MOBILE, BRANDS MUST MAKE SURE THEIR SITES
RENDER WELL, ARE CONSISTENT WITH BRAND
GUIDELINES, AND MAKE IT SIMPLE FOR SHOPPERS TO
FIND WHAT THEY’RE LOOKING FOR. AFTER ALL, THE
SMOOTHER THE BUYING JOURNEY, THE HIGHER THE
LIKELIHOOD OF A CONVERSION.
5. Know When and How to
Go Back and Refine Processes
WHILE TALKING ABOUT REFINING
PROCESSES IS EASY, IT’S A LITTLE MORE
DIFFICULT FOR MARKETERS TO ACTUALLY
GET THEIR HANDS DIRTY. IF A WORKFLOW
OR PROCESS JUST ISN’T WORKING, IT MIGHT
BE TIME TO GO BACK AND RE-EVALUATE
WHERE THINGS WENT WRONG. THIS IS
ALSO A GREAT OPPORTUNITY TO A/B TEST
DIFFERENT CAMPAIGNS AND STRATEGIES.
MARKETING ITSELF IS A CONSTANTLY
CHANGING LANDSCAPE, AND DIGITAL
MARKETING IS ONE OF ITS MOST DYNAMIC
FEATURES. MARKETERS NEED TO KEEP
THEIR EYES ON THE METRICS AND DATA TO
STAY INFORMED ABOUT THE PROCESSES
THAT ARE WORKING, AND WHERE IT MAY
BE TIME TO REFINE.
Final
Thoughts
AING
AS THE WORLD OF MARKETING
CHANGES, SO SHOULD YOUR
DIGITAL MARKETING STRATEGY.
IT’S IMPORTANT TO STAY AWARE
OF THE CHANGING LANDSCAPE
AND THE NEW ADVANCEMENTS
IN TECHNOLOGY THAT CAN MAKE
DIGITAL MARKETER’S LIVES
MUCH EASIER.

More Related Content

Similar to 5 Ways to Improve Your Digital Marketing Strategy

Digital Marketing 101
Digital Marketing 101Digital Marketing 101
Digital Marketing 101
Hiệp Hội PR Việt Nam PRSVN
 
Digital Marketing 101
Digital Marketing 101Digital Marketing 101
Digital Marketing 101
Daniel Howard
 
Strategy and the sales process:Staying strong on the basics
Strategy and the sales process:Staying strong on the basicsStrategy and the sales process:Staying strong on the basics
Strategy and the sales process:Staying strong on the basics
Mindmatrix Partner Relationship Manager
 
Whitepaper: The Chief Marketing Officer’s Guide to Higher Quality Leads Creat...
Whitepaper: The Chief Marketing Officer’s Guide to Higher Quality Leads Creat...Whitepaper: The Chief Marketing Officer’s Guide to Higher Quality Leads Creat...
Whitepaper: The Chief Marketing Officer’s Guide to Higher Quality Leads Creat...
Bryan Young
 
Perfecting the Right Next Offer
Perfecting the Right Next OfferPerfecting the Right Next Offer
Perfecting the Right Next Offer
Pinpoint Systems Corporation
 
Top Trends in B2B Social Marketing 2015
Top Trends in B2B Social Marketing 2015Top Trends in B2B Social Marketing 2015
Top Trends in B2B Social Marketing 2015
Socialight Media Marketing
 
2015 Top Trends in B2B Social Marketing
2015 Top Trends in B2B Social Marketing2015 Top Trends in B2B Social Marketing
2015 Top Trends in B2B Social Marketing
Jed Singer
 
Sales & marketing- marketing to consumers one at a time
Sales & marketing- marketing to consumers one at a timeSales & marketing- marketing to consumers one at a time
Sales & marketing- marketing to consumers one at a time
eTailing India
 
DSMM UNIT-III.ppt
DSMM UNIT-III.pptDSMM UNIT-III.ppt
DSMM UNIT-III.ppt
MonikaChiraniya
 
Whitepaper: Omni-Channel Retail - Happiest Minds
Whitepaper: Omni-Channel Retail - Happiest MindsWhitepaper: Omni-Channel Retail - Happiest Minds
Whitepaper: Omni-Channel Retail - Happiest Minds
Happiest Minds Technologies
 
CMOandRiseofSocialInsights_Updated
CMOandRiseofSocialInsights_UpdatedCMOandRiseofSocialInsights_Updated
CMOandRiseofSocialInsights_UpdatedJordan Alston
 
3 Ways to Drive Growth Using Your Big Data
3 Ways to Drive Growth Using Your Big Data3 Ways to Drive Growth Using Your Big Data
3 Ways to Drive Growth Using Your Big Data
Jim Nichols
 
Shopper Insights: The State of the Science
Shopper Insights: The State of the ScienceShopper Insights: The State of the Science
Shopper Insights: The State of the Science
Copernicus Marketing Consulting & Research
 
How to Choose the Right Digital Marketing Model
How to Choose the Right Digital Marketing ModelHow to Choose the Right Digital Marketing Model
How to Choose the Right Digital Marketing Model
Strategy&, a member of the PwC network
 
A customer obsessed organization
A customer obsessed organizationA customer obsessed organization
A customer obsessed organization
Bucur Oana
 
Acuity Frontline Thinking Issue 4
Acuity Frontline Thinking Issue 4Acuity Frontline Thinking Issue 4
Acuity Frontline Thinking Issue 4We are Acuity
 
RIS November tech solutions guide analytics
RIS November tech solutions guide analyticsRIS November tech solutions guide analytics
RIS November tech solutions guide analytics
Kellie Peterson
 
RIS November tech solutions guide - analytics
RIS November tech solutions guide - analyticsRIS November tech solutions guide - analytics
RIS November tech solutions guide - analytics
iinside
 
What is omnichannel Marketing?
What is omnichannel Marketing?What is omnichannel Marketing?
What is omnichannel Marketing?
PPCexpo
 

Similar to 5 Ways to Improve Your Digital Marketing Strategy (20)

Digital Marketing 101
Digital Marketing 101Digital Marketing 101
Digital Marketing 101
 
Digital Marketing 101
Digital Marketing 101Digital Marketing 101
Digital Marketing 101
 
Strategy and the sales process:Staying strong on the basics
Strategy and the sales process:Staying strong on the basicsStrategy and the sales process:Staying strong on the basics
Strategy and the sales process:Staying strong on the basics
 
Whitepaper: The Chief Marketing Officer’s Guide to Higher Quality Leads Creat...
Whitepaper: The Chief Marketing Officer’s Guide to Higher Quality Leads Creat...Whitepaper: The Chief Marketing Officer’s Guide to Higher Quality Leads Creat...
Whitepaper: The Chief Marketing Officer’s Guide to Higher Quality Leads Creat...
 
Perfecting the Right Next Offer
Perfecting the Right Next OfferPerfecting the Right Next Offer
Perfecting the Right Next Offer
 
Top Trends in B2B Social Marketing 2015
Top Trends in B2B Social Marketing 2015Top Trends in B2B Social Marketing 2015
Top Trends in B2B Social Marketing 2015
 
2015 Top Trends in B2B Social Marketing
2015 Top Trends in B2B Social Marketing2015 Top Trends in B2B Social Marketing
2015 Top Trends in B2B Social Marketing
 
Sales & marketing- marketing to consumers one at a time
Sales & marketing- marketing to consumers one at a timeSales & marketing- marketing to consumers one at a time
Sales & marketing- marketing to consumers one at a time
 
DSMM UNIT-III.ppt
DSMM UNIT-III.pptDSMM UNIT-III.ppt
DSMM UNIT-III.ppt
 
Whitepaper: Omni-Channel Retail - Happiest Minds
Whitepaper: Omni-Channel Retail - Happiest MindsWhitepaper: Omni-Channel Retail - Happiest Minds
Whitepaper: Omni-Channel Retail - Happiest Minds
 
CMOandRiseofSocialInsights_Updated
CMOandRiseofSocialInsights_UpdatedCMOandRiseofSocialInsights_Updated
CMOandRiseofSocialInsights_Updated
 
3 Ways to Drive Growth Using Your Big Data
3 Ways to Drive Growth Using Your Big Data3 Ways to Drive Growth Using Your Big Data
3 Ways to Drive Growth Using Your Big Data
 
Shopper Insights: The State of the Science
Shopper Insights: The State of the ScienceShopper Insights: The State of the Science
Shopper Insights: The State of the Science
 
How to Choose the Right Digital Marketing Model
How to Choose the Right Digital Marketing ModelHow to Choose the Right Digital Marketing Model
How to Choose the Right Digital Marketing Model
 
crash course
crash coursecrash course
crash course
 
A customer obsessed organization
A customer obsessed organizationA customer obsessed organization
A customer obsessed organization
 
Acuity Frontline Thinking Issue 4
Acuity Frontline Thinking Issue 4Acuity Frontline Thinking Issue 4
Acuity Frontline Thinking Issue 4
 
RIS November tech solutions guide analytics
RIS November tech solutions guide analyticsRIS November tech solutions guide analytics
RIS November tech solutions guide analytics
 
RIS November tech solutions guide - analytics
RIS November tech solutions guide - analyticsRIS November tech solutions guide - analytics
RIS November tech solutions guide - analytics
 
What is omnichannel Marketing?
What is omnichannel Marketing?What is omnichannel Marketing?
What is omnichannel Marketing?
 

Recently uploaded

Spanish Marriage Certificate Attestation in Dubai
Spanish Marriage Certificate Attestation in DubaiSpanish Marriage Certificate Attestation in Dubai
Spanish Marriage Certificate Attestation in Dubai
Attestation On Time
 
USCG Quick Guide For Uniform Medals and Ribbons wear and placement.pdf
USCG Quick Guide For Uniform Medals and Ribbons wear and placement.pdfUSCG Quick Guide For Uniform Medals and Ribbons wear and placement.pdf
USCG Quick Guide For Uniform Medals and Ribbons wear and placement.pdf
Pin-iT Military Uniform Tools
 
WORK PERMIT IN NORWAY | WORK VISA SERVICE
WORK  PERMIT  IN  NORWAY | WORK VISA SERVICEWORK  PERMIT  IN  NORWAY | WORK VISA SERVICE
WORK PERMIT IN NORWAY | WORK VISA SERVICE
RKIMT
 
Bridging the Language Gap The Power of Simultaneous Interpretation in Rwanda
Bridging the Language Gap The Power of Simultaneous Interpretation in RwandaBridging the Language Gap The Power of Simultaneous Interpretation in Rwanda
Bridging the Language Gap The Power of Simultaneous Interpretation in Rwanda
Kasuku Translation Ltd
 
Copy Trading Forex Brokers 2024 ptx
Copy Trading Forex Brokers 2024      ptxCopy Trading Forex Brokers 2024      ptx
Copy Trading Forex Brokers 2024 ptx
Brokerreviewfx
 
SEO For Interior Designers In Delhi.pdf
SEO For Interior  Designers In Delhi.pdfSEO For Interior  Designers In Delhi.pdf
SEO For Interior Designers In Delhi.pdf
SEOServicesinDelhi
 
Greeting powerpoint slide for kids( 4-6 years old)
Greeting powerpoint slide for kids( 4-6 years old)Greeting powerpoint slide for kids( 4-6 years old)
Greeting powerpoint slide for kids( 4-6 years old)
lenguyenthaotrang663
 
x ray baggage scanner manufacturers in India
x ray baggage scanner manufacturers in Indiax ray baggage scanner manufacturers in India
x ray baggage scanner manufacturers in India
Gujar Industries India Pvt. Ltd
 
eBrand Promotion Full Service Digital Agency Company Profile
eBrand Promotion Full Service Digital Agency Company ProfileeBrand Promotion Full Service Digital Agency Company Profile
eBrand Promotion Full Service Digital Agency Company Profile
ChimaOrjiOkpi
 
Office Business Furnishings | Office Equipment
Office Business Furnishings |  Office EquipmentOffice Business Furnishings |  Office Equipment
Office Business Furnishings | Office Equipment
OFWD
 
All Trophies at Trophy-World Malaysia | Custom Trophies & Plaques Supplier
All Trophies at Trophy-World Malaysia | Custom Trophies & Plaques SupplierAll Trophies at Trophy-World Malaysia | Custom Trophies & Plaques Supplier
All Trophies at Trophy-World Malaysia | Custom Trophies & Plaques Supplier
Trophy-World Malaysia Your #1 Rated Trophy Supplier
 
Top Challenges Faced by High-Risk Merchants and How to Overcome Them.pptx
Top Challenges Faced by High-Risk Merchants and How to Overcome Them.pptxTop Challenges Faced by High-Risk Merchants and How to Overcome Them.pptx
Top Challenges Faced by High-Risk Merchants and How to Overcome Them.pptx
Merchantech - Payment Processing Services
 
Discover How Long Do Aluminum Gutters Last?
Discover How Long Do Aluminum Gutters Last?Discover How Long Do Aluminum Gutters Last?
Discover How Long Do Aluminum Gutters Last?
SteveRiddle8
 
Comprehensive Water Damage Restoration Services
Comprehensive Water Damage Restoration ServicesComprehensive Water Damage Restoration Services
Comprehensive Water Damage Restoration Services
kleenupdisaster
 
Solar Panel For Home Price List In india
Solar Panel For Home Price List In indiaSolar Panel For Home Price List In india
Solar Panel For Home Price List In india
janhaviconaxweb
 
Best steel industrial company LLC in UAE
Best steel industrial company LLC in UAEBest steel industrial company LLC in UAE
Best steel industrial company LLC in UAE
alafnanmetals
 
Keyword Density Evolution: Elevating SEO Excellence, Leading as Top SEO Agenc...
Keyword Density Evolution: Elevating SEO Excellence, Leading as Top SEO Agenc...Keyword Density Evolution: Elevating SEO Excellence, Leading as Top SEO Agenc...
Keyword Density Evolution: Elevating SEO Excellence, Leading as Top SEO Agenc...
Barrownz.in
 
DOJO Training Center - Empowering Workforce Excellence
DOJO Training Center - Empowering Workforce ExcellenceDOJO Training Center - Empowering Workforce Excellence
DOJO Training Center - Empowering Workforce Excellence
Himanshu
 
Emmanuel Katto Uganda - A Philanthropist
Emmanuel Katto Uganda - A PhilanthropistEmmanuel Katto Uganda - A Philanthropist
Emmanuel Katto Uganda - A Philanthropist
Marina Costa
 
Siddhivinayak temple timings Houston, TX
Siddhivinayak temple timings Houston, TXSiddhivinayak temple timings Houston, TX
Siddhivinayak temple timings Houston, TX
gaurisiddhivinayakte
 

Recently uploaded (20)

Spanish Marriage Certificate Attestation in Dubai
Spanish Marriage Certificate Attestation in DubaiSpanish Marriage Certificate Attestation in Dubai
Spanish Marriage Certificate Attestation in Dubai
 
USCG Quick Guide For Uniform Medals and Ribbons wear and placement.pdf
USCG Quick Guide For Uniform Medals and Ribbons wear and placement.pdfUSCG Quick Guide For Uniform Medals and Ribbons wear and placement.pdf
USCG Quick Guide For Uniform Medals and Ribbons wear and placement.pdf
 
WORK PERMIT IN NORWAY | WORK VISA SERVICE
WORK  PERMIT  IN  NORWAY | WORK VISA SERVICEWORK  PERMIT  IN  NORWAY | WORK VISA SERVICE
WORK PERMIT IN NORWAY | WORK VISA SERVICE
 
Bridging the Language Gap The Power of Simultaneous Interpretation in Rwanda
Bridging the Language Gap The Power of Simultaneous Interpretation in RwandaBridging the Language Gap The Power of Simultaneous Interpretation in Rwanda
Bridging the Language Gap The Power of Simultaneous Interpretation in Rwanda
 
Copy Trading Forex Brokers 2024 ptx
Copy Trading Forex Brokers 2024      ptxCopy Trading Forex Brokers 2024      ptx
Copy Trading Forex Brokers 2024 ptx
 
SEO For Interior Designers In Delhi.pdf
SEO For Interior  Designers In Delhi.pdfSEO For Interior  Designers In Delhi.pdf
SEO For Interior Designers In Delhi.pdf
 
Greeting powerpoint slide for kids( 4-6 years old)
Greeting powerpoint slide for kids( 4-6 years old)Greeting powerpoint slide for kids( 4-6 years old)
Greeting powerpoint slide for kids( 4-6 years old)
 
x ray baggage scanner manufacturers in India
x ray baggage scanner manufacturers in Indiax ray baggage scanner manufacturers in India
x ray baggage scanner manufacturers in India
 
eBrand Promotion Full Service Digital Agency Company Profile
eBrand Promotion Full Service Digital Agency Company ProfileeBrand Promotion Full Service Digital Agency Company Profile
eBrand Promotion Full Service Digital Agency Company Profile
 
Office Business Furnishings | Office Equipment
Office Business Furnishings |  Office EquipmentOffice Business Furnishings |  Office Equipment
Office Business Furnishings | Office Equipment
 
All Trophies at Trophy-World Malaysia | Custom Trophies & Plaques Supplier
All Trophies at Trophy-World Malaysia | Custom Trophies & Plaques SupplierAll Trophies at Trophy-World Malaysia | Custom Trophies & Plaques Supplier
All Trophies at Trophy-World Malaysia | Custom Trophies & Plaques Supplier
 
Top Challenges Faced by High-Risk Merchants and How to Overcome Them.pptx
Top Challenges Faced by High-Risk Merchants and How to Overcome Them.pptxTop Challenges Faced by High-Risk Merchants and How to Overcome Them.pptx
Top Challenges Faced by High-Risk Merchants and How to Overcome Them.pptx
 
Discover How Long Do Aluminum Gutters Last?
Discover How Long Do Aluminum Gutters Last?Discover How Long Do Aluminum Gutters Last?
Discover How Long Do Aluminum Gutters Last?
 
Comprehensive Water Damage Restoration Services
Comprehensive Water Damage Restoration ServicesComprehensive Water Damage Restoration Services
Comprehensive Water Damage Restoration Services
 
Solar Panel For Home Price List In india
Solar Panel For Home Price List In indiaSolar Panel For Home Price List In india
Solar Panel For Home Price List In india
 
Best steel industrial company LLC in UAE
Best steel industrial company LLC in UAEBest steel industrial company LLC in UAE
Best steel industrial company LLC in UAE
 
Keyword Density Evolution: Elevating SEO Excellence, Leading as Top SEO Agenc...
Keyword Density Evolution: Elevating SEO Excellence, Leading as Top SEO Agenc...Keyword Density Evolution: Elevating SEO Excellence, Leading as Top SEO Agenc...
Keyword Density Evolution: Elevating SEO Excellence, Leading as Top SEO Agenc...
 
DOJO Training Center - Empowering Workforce Excellence
DOJO Training Center - Empowering Workforce ExcellenceDOJO Training Center - Empowering Workforce Excellence
DOJO Training Center - Empowering Workforce Excellence
 
Emmanuel Katto Uganda - A Philanthropist
Emmanuel Katto Uganda - A PhilanthropistEmmanuel Katto Uganda - A Philanthropist
Emmanuel Katto Uganda - A Philanthropist
 
Siddhivinayak temple timings Houston, TX
Siddhivinayak temple timings Houston, TXSiddhivinayak temple timings Houston, TX
Siddhivinayak temple timings Houston, TX
 

5 Ways to Improve Your Digital Marketing Strategy

  • 1. To Improve Your Digital Marketing Strategy 5Ways
  • 2. 1. Focus on Conversion, Not Just Leads One of the most important pillars of a winning digital marketing strategy is data. Data and metrics should influence every decision and action a marketing team takes. In today’s market, this means digging through the data to understand where potential customers are spending their time (which social platforms and websites), and then targeting them with specific content. While B2C marketing teams traditionally take the approach of casting a wide net and hoping for the best, advances in big data and machine learning have made it possible to dig deeper and impact conversion rates on an individual level. By targeting specific demographics and audience segments with certain types of content, incentives, or product recommendations, marketers can go further in pushing the customer’s decision toward a purchase
  • 3. 2. Set the Stage for Long-Term Value While it may be tempting to shoot for short-term wins, marketers should always consider long-term value when making strategy decisions. Before pouring resources into a one-off campaign for a specific social media platform, marketers would be wise to perform due diligence and research to ensure the investment will pay off in the long term. This mindset also applies to tools and solutions. When navigating the purchasing process, marketers should make sure the solutions are positioned to help the team succeed in the long run, not just solve short-term problems. While it’s not critical to have every detail of a multi-year strategy ironed out, it is a good idea to have a plan for growth and an understanding for how a tool will help make that plan a reality. With technology changing at an exponential pace, there will always be ideas and trends that are ‘in’ or ‘the hot new thing’ in the industry. Marketers should take care to understand where the brand best stands to benefit from these trends before making any decisions that could impact long-term growth or revenue.
  • 4. 3. Double Down on Customer Service DIGITAL MARKETERS MAY BE THINKING, “WHAT DOES CUSTOMER SERVICE HAVE TO DO WITH ME?” ALTHOUGH IT’S SOMETIMES EASY TO FORGET, EVERY SINGLE INTERACTION A CUSTOMER HAS WITH A BRAND IMPACTS THEIR OPINION OF THAT BRAND, AND IS THUS CONSIDERED ‘CUSTOMER SERVICE’. THIS IS EVEN MORE IMPORTANT FOR DIGITAL COMPANIES THAT MUST REPEAT BRAND-CONSCIOUS CUSTOMER SERVICE TACTICS ACROSS MULTIPLE PLATFORMS AND CHANNELS. THIS IS A CRITICAL COMPONENT OF ACHIEVING SUCCESS WITH OMNICHANNEL MARKETING, WHICH MEANS ENSURING A SINGLE CUSTOMER HAS A SEAMLESS, INTEGRATED BUYING EXPERIENCE, NO MATTER THE PLATFORM OR CHANNEL. EVEN THOUGH THE CONCEPT OF CUSTOMER SERVICE MAY FEEL LIKE A MORE FUNDAMENTAL CONCERN FOR BRICK-AND- MORTAR STORES THAN ONLINE RETAILERS, MANY OF TODAY’S BRANDS HAVE SHOWN THE IMPORTANCE OF STELLAR SERVICE IN E-COMMERCE EXPERIENCES. DIGITAL MARKETERS PLAY A KEY ROLE IN ESTABLISHING A CUSTOMER-CENTRIC REPUTATION FOR THE BRAND. WHETHER THIS IS THROUGH PERSONALIZED EMAILS, WELCOME PAGES, OR CUSTOMIZED PRODUCT RECOMMENDATIONS, THAT PERSONAL TOUCH CAN MAKE A HUGE DIFFERENCE IN THE EYES OF THE CUSTOMER. IN FACT, 56% OF CUSTOMERS ARE MORE LIKELY TO BUY FROM A BRAND THAT RECOGNIZES THEM BY NAME. CONSUMERS EXPECT PERSONALIZATION BECAUSE THEY EXPECT SUPERIOR CUSTOMER SERVICE..
  • 5. 4. Create the Ultimate Buying Journey AS IT BECOMES EASIER FOR MARKETERS TO UNDERSTAND THEIR CONSUMER AUDIENCE IN MORE DEPTH, IT’S ALSO POSSIBLE TO REFINE PROCESSES AND CREATE THE ULTIMATE BUYING JOURNEY. DIGITAL MARKETERS CAN SEE EXACTLY WHAT CONTENT IS MOST SUCCESSFUL AMONG CONSUMERS, AND THEN STRATEGICALLY BUILD UPON THAT MOMENTUM FOR MAXIMUM RETURNS. IF, FOR EXAMPLE, A BRAND KNOWS A MAJORITY OF CUSTOMERS ARE COMING TO THEIR WEBSITE VIA SOCIAL MEDIA, IT CAN BEEF UP SOCIAL CAMPAIGNS AND DESIGN SMOOTHER WORKFLOWS TO HELP THE CUSTOMER FROM POINT A TO POINT B. CREATING THE ULTIMATE BUYING JOURNEY FOR CUSTOMERS ALSO MEANS OPTIMIZING THEIR ONLINE AND MOBILE SHOPPING EXPERIENCES. AS SHOPPING MOVES ONLINE, AND ONLINE SHOPPING MOVES TO MOBILE, BRANDS MUST MAKE SURE THEIR SITES RENDER WELL, ARE CONSISTENT WITH BRAND GUIDELINES, AND MAKE IT SIMPLE FOR SHOPPERS TO FIND WHAT THEY’RE LOOKING FOR. AFTER ALL, THE SMOOTHER THE BUYING JOURNEY, THE HIGHER THE LIKELIHOOD OF A CONVERSION.
  • 6. 5. Know When and How to Go Back and Refine Processes WHILE TALKING ABOUT REFINING PROCESSES IS EASY, IT’S A LITTLE MORE DIFFICULT FOR MARKETERS TO ACTUALLY GET THEIR HANDS DIRTY. IF A WORKFLOW OR PROCESS JUST ISN’T WORKING, IT MIGHT BE TIME TO GO BACK AND RE-EVALUATE WHERE THINGS WENT WRONG. THIS IS ALSO A GREAT OPPORTUNITY TO A/B TEST DIFFERENT CAMPAIGNS AND STRATEGIES. MARKETING ITSELF IS A CONSTANTLY CHANGING LANDSCAPE, AND DIGITAL MARKETING IS ONE OF ITS MOST DYNAMIC FEATURES. MARKETERS NEED TO KEEP THEIR EYES ON THE METRICS AND DATA TO STAY INFORMED ABOUT THE PROCESSES THAT ARE WORKING, AND WHERE IT MAY BE TIME TO REFINE.
  • 7. Final Thoughts AING AS THE WORLD OF MARKETING CHANGES, SO SHOULD YOUR DIGITAL MARKETING STRATEGY. IT’S IMPORTANT TO STAY AWARE OF THE CHANGING LANDSCAPE AND THE NEW ADVANCEMENTS IN TECHNOLOGY THAT CAN MAKE DIGITAL MARKETER’S LIVES MUCH EASIER.