Make everyday activities fun with healthy competition! Introduce gamification for call center teams and boost motivation with these 5 contest ideas.

1. Motivate
your
team!
5 Contest Ideas
for Call Centers

2. GAMIFICATION
Gamification is the
application of game
elements to other
contexts.
WHAT IS?
In the workplace,
gamification helps
boost engagement and
motivation.

3. SURVIVOR
Think of one challenge for each day of
the contest.
At the end of the day, the winning team gets a prize or
points, and other teams must all drop a member.
Divide agents into different and tell them the
challenge for next day in advance.
The members that were dropped from the loosing teams,
create form new team to compete the next day.
At the end, the team with the most points wins!
CONTEST 1

4. THE WHEEL OF
WOW
Start with a wheel divided into categories with
prizes. Employees with performance metrics
above a certain level can be nominated by their
peers to spin the wheel.
This contest not only motivates employees to
improve, but also recognizes a different team
member each day.
CONTEST 2

5. Great to recognize
individual agents.
Select a few metrics, to
compete in as the
different "events".
The agents with the 3
best scores in each
event win prizes.
Call
Center
Olypics
CONTEST 3

6. Each team will select the location of their ships,
using your office desk set-up as the grid. Every
day that all team members come to the office,
the team has a shot to try and sink the other
team’s ships.
BATTLE
SHIP
Set a specific time frame for the game. For this one, it
might be best to play 3 games. The best out of three will
be the winner.
Divide your agents into two teams and choose a few
senior members as moderators.
CONTEST 4
Reduce absenteeism.

7. MYSTERY
PRIZE
Add thrill to the daily routine.
Select an unexpected prize team that
members will not be able to guess easily.
Assign a specific metric to work on, and
the team members that get the best
results earn clues about the prize.
The more clues they earn, the easier it
will be for them to guess the prize.
The first person to guess it correctly
wins!
CONTEST 5

8. 4 TIPS FOR YOUR
5 CONTESTS
01
SET GOALS
FOR YOUR
CONTEST 02 TRACK
PROGRESS
03 SELECT PRIZES
04
MAINTAIN A
POSITIVE
ENVIRONMENT
Read the full article!

9. LET THE
GAMES BEGIN!
S A L E S @ C R M G A M I F I E D . C O M
C R M G A M I F I E D . C O M