43- Indicate the MOST appropriate method of communication for the following (LETTER / SMS / REPORT / TELEPHONE / EMAIL) Confirmation of a sales meeting to be held in two weeks' time Joining instruction for a seminar Detailed technical findings relating to the performance of a new machine Conclusion of a 'mystery shopper' survey issued to point of sale staff Urgent reminder to an individual to attend a meeting within one hour Formal appointment offer to candidate for a job Official reprimand to an employee A surgery confirming medical appointment agreed with patients 44- Are each of the following statements regarding conflict TRUE OR FALSE? Conflict is constructive when it polarizes view (TRUE/FALE) Conflict can help encourage creativity (TRUE/FALE) 45- Which of the following explains the overall purpose of an integrated report? To focus only on the organization's approach to corporate social responsibility To explain how the organization creates value over time. To summarize the organization's strategic plan To ensure the numbers provided in the financial statements are fully explained. 46- Are the following statements about a flat organizational structure TRUE OR FLASE? The supervisor tends to have a more personal relationship with the employees (TRUE / FALSE) The structure is more adaptable to a participative form of management (TRUE / FALES) .