3. OVERVIEW
➜ Chinese Millennials
○ Increasing Buying Power
○ Travel Habit Analysis
➜ Hotels’ Social Media Activities
○ Current Activities Directed at Chinese
Millennials
○ Chinese Millennials’ Reception of Social Media
Content
○ Areas for Improvement
➜ Survey About Millennials and Survey Results
➜ Proposed Social Media Strategies
4. Contributor of outbound global travel
66%Of Chinese Millennials belong to the high income bracket
Age 15-29
Represented half of Chinese travelling abroad in 2015
NO.1
7. Visa Waiver Program
▸ In 2012, the Visa Waiver
Program enabled visits for up to
90 days without having to
obtain a Visa
▸ In 2014, the new “10 Year Visa”
agreement enabled short-term
visits for select reasons
9. Tourism Expenditure
Each Day
Chinese travelers
average
spending over
$1,100 when
traveling abroad,
excluding
accommodation
Since 2012
China has
been the
world’s top
tourism
spender
In 2014
Chinese travelers
spent $165
Billion, 33%
more than the
second biggest
spender
12. Personalization
Hotel Market Social Media Trends
Mobile Bookings, Mobile
Payment
Proximal Technology
Booking Abandonment
Experience Driven Strategies
13. Current Digital Footprint:
○ Weibo
○ WeChat
○ 845,000 followers
on Chinese Social
Media
Partnership Opportunities:
○ Consumer & Co-op
○ Trade Outreach
○ In-Kind Contributions
○ Social Media Programs
○ USA Discovery Training
Program
BRAND USA
Highlighted Programs:
○ National Events
Tool
○ Golf Video &
Distribution
Platform
○ Red Robot
14. Survey of Millennials
Surveyed 100 Millennials
○46 Chinese
○ 54 American
Asked questions regarding:
○ Daily usage of Social Media
○ Popularity of certain Social Media in home countries
○ Amount of hotel advertisements experienced in home
countries
○ Appeal of certain Social Media elements
○ Click-through conversions
15. Survey Results
▸ Usage of Social Media
▹For Chinese Participants
▹ WeChat (650M users), Weibo (150M users)
▹ Banned in China: Facebook, Twitter, and Instagram
▹For American Participants
▹ Facebook, Instagram
▸ Most Attractive Content
▹Discounts and Customer Reviews
▸ Respondents’ Comments
▹Make advertisement’s contents efficient
▹Desire more detailed descriptions of hotel
surroundings
16. Solutions
○Make more distinguished advertising
campaigns targeting Chinese Millennials
through social media
○ One-click booking through WeChat and Weibo
○ Push marketing through discounts and special events
○ Pull marketing through customer reviews and
descriptive web content
○ Adjusting promotions, adapting to Chinese culture
17. Solutions Cont.
○Advertise in anticipation of
popular travel times, such
as summer break and
Chinese New Year
○Enable advertisements
through proximal
technology
18. Summary
Chinese Millennials are:
o Demographic with largest annual tourism spend
o Increasing travel to America
o Evolving in technological needs
o Adopting specific social media
American Companies should:
o Further develop and customize hotel advertisements on
Chinese Social Media Networks
o Tailor advertisements to target Chinese Millennials
o Consider partnering with Brand USA
Di:
Chinese millennials are those chinese who were born after 1980s. It represent 31 percent of total population of China, which is 415 million people, more than the working population of the United States or Western Europe. They are unique, tech-savvy, and have their own habit on using social media.
Cameron
Di: This group, generally defined as those between the ages of 16 and 35 years old are traveling abroad more than ever before, sourcing an increase of tourism in the United States. According to a September 8, 2015 report by Goldman Sachs, the millennial generation represents roughly 31% of China’s total population. That is 415 million consumers, more than the working population of both the United States and Western Europe. 7 in 10 of them are holding white collar jobs, which can explain their increasing buying power.
Cameron: Discuss likelihood to visit
Approximately ⅓ - next 6 months
Approximately ½ - within next 2 years
0% with no intention to visit
Cameron: from 20% to 50% more international spend than next closest competitor
Di: As in America, a majority of Chinese Millennials are considered to be members of the ‘digital elite’, they use their mobile devices everyday, which leads to hotel Proximal technology is increasing hotel's contact with local customers; importantly so, with 3 in 5 people using mobile devices to search and 80% of local searches on mobile devices converting to purchases. So it is very important for hotels to pay attention on social media and online innovations.
Cameron:
Di: In order to have better understanding of Chinese millennials’ habit on social media, we did a survey comparing chinese millennials and american millennials.
Di: 55.2% percent of wechat users open wechat more than 10 times per day
Release date: January 2011, 1.1 billion accounts registered on wechat, with 650 million active wechat users as of the beginning of year 2015
http://www.chinainternetwatch.com/tag/sina-weibo/
http://expandedramblings.com/index.php/wechat-statistics/