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1. A
Project Report
ON
“SER VICES OFFER ED BY
WIPRO LTD .”
SUBMITTED IN PARTIAL FULFILLMENT FOR THE
AWARD OF THE
DEGREE OF BACHELOR OF BUSINESS
ADMINISTRATION
UNDER THE GUIDANCE OF
Gautam Gill
Project Co-ordinator
SUBMITTED BY:
Gurpreet Singh
MBA III
1
Acknowledgement
I would like to thank my Project Guide GAUTAM GILL for his immense guidance, valuable
help and the opportunity provided to me to complete the project under her guidance.

2. I would like to thank all faculty members of Swami Satyanand College of Management &
Technology for guiding and supporting me in the completion of project from time to time.
Last but not the least, my gratitude to great almighty and my parents without whose concerned
and devoted support the project would not have been the way it is today.
2
Gurpreet singh
MBA lll
INTRODUCTION TO IT INDUSTRY IN INDIA
Information Technology (IT) industry in India is one of the fastest growing Industries. Indian
IT industry has built up valuable brand equity for itself in the global markets. IT industry in India
comprises of software industry and information technology enabled services (ITES), which also
includes business process outsourcing (BPO) industry. India is considered as a pioneer in
software development and a favorite destination for IT-enabled services.
The origin of IT industry in India can be traced to 1974, when the mainframe manufacturer,
Burroughs, asked its India sales agent, Tata Consultancy Services (TCS), to export programmers
for installing system software for a U.S. client. The IT industry originated under unfavorable
conditions. Local markets were absent and government policy toward private enterprise was
hostile. The industry was begun by Bombay-based conglomerates which entered the business by
supplying programmers to global IT firms located overseas.
During that time Indian economy was state-controlled and the state remained hostile to the
software industry through the 1970s. Import tariffs were high (135% on hardware and 100% on
software) and software was not considered an "industry", so that exporters were ineligible for
bank finance. Government policy towards IT sector changed when Rajiv Gandhi became Prime

3. Minister in 1984. His New Computer Policy (NCP-1984) consisted of a package of reduced
import tariffs on hardware and software (reduced to 60%), recognition of software exports as a
"delicensed industry", i.e., henceforth eligible for bank finance and freed from license-permit raj,
permission for foreign firms to set up wholly-owned, export-dedicated units and a project to set
up a chain of software parks that would offer infrastructure at below-market costs. These policies
laid the foundation for the development of a world-class IT industry in India.
Today, Indian IT companies such as Tata Consultancy Services (TCS), Wipro, Infosys, HCL et
al are renowned in the global market for their IT prowess. Some of the major factors which
played a key role in India's emergence as key global IT player are:
Indian Education System
The Indian education system places strong emphasis on mathematics and science, resulting in a
large number of science and engineering graduates. Mastery over quantitative concepts coupled
with English proficiency has resulted in a skill set that has enabled India to reap the benefits of
the current international demand for IT.
High Quality Human Resource
Indian programmers are known for their strong technical and analytical skills and their
willingness to accommodate clients. India also has one of the largest pools of English-speaking
professionals.
Competitive Costs
The cost of software development and other services in India is very competitive as compared to
the West.
Infrastructure Scenario
Indian IT industry has also gained immensely from the availability of a robust infrastructure
(telecom, power and roads) in the country.
In the last few years Indian IT industry has seen tremendous growth. Destinations such as
Bangalore, Hyderabad and Gurgaon have evolved into global IT hubs. Several IT parks have
come up at Bangalore, Hyderabad, Chennai, Pune, Gurgaon etc. These parks offer Silicon Valley
type infrastructure. In the light of all the factors that have added to the strength of Indian IT
industry, it seems that Indian success story is all set to continue.
3

4. COMPANY PROFILE
Wipro Technologies
Wipro Technologies is a global services provider delivering technology-driven business
solutions. Wipro is the No.1 provider of integrated business, technology and process solutions on
a global delivery platform. Azim Premji is the Chairman of Wipro Technologies. He took over
the mantle of leadership of Wipro at the age of 21 in 1966. Under his leadership, the fledgling
US$ 2 million hydrogenated cooking fat company has grown to a US$1.76 billion IT Services
organization serving customers across the globe. Wipro is presently ranked among the top 100
Technology companies in the world. It has 66,000+ employees, serves 592 clients, and has 46
development centers across globe.
Wipro Technologies deals in following businesses:
 IT Services: Wipro provides complete range of IT Services to the organization. The
range of services extends from Enterprise Application Services (CRM, ERP, e-
Procurement and SCM) to e-Business solutions. Wipro's enterprise solutions serve a host
of industries such as Energy and Utilities, Finance, Telecom, and Media and
Entertainment.
 Product Engineering Solutions: Wipro is the largest independent provider of R&D
services in the world. Using "Extended Engineering" model for leveraging R&D
investment and accessing new knowledge and experience across the globe, people and
technical infrastructure, Wipro enables firms to introduce new products rapidly.
 Technology Infrastructure Service: Wipro's Technology Infrastructure Services (TIS)
is the largest Indian IT infrastructure service provider in terms of revenue, people and
customers with more than 200 customers in US, Europe, Japan and over 650 customers
in India.
4

5.  Business Process Outsourcing: Wipro provides business process outsourcing services
in areas Finance & Accounting, Procurement, HR Services, Loyalty Services and
Knowledge Services. In 2002, Wipro acquiring Spectramind and became one of the
largest BPO service players.
 Consulting Services: Wipro offers services in Business Consulting, Process Consulting,
Quality Consulting, and Technology Consulting.
5
Group Companies of Wipro:
 Wipro Infrastructure Engineering: It has emerged as the leader in the hydraulic
cylinders and truck tipping systems market in India.
 Wipro Infotech: It is one of the leading manufacturers of computer hardware and a
provider of systems integration services in India.
 Wipro Lighting: It manufactures and markets the Wipro brand of luminaries. Wipro
Lighting offers lighting solutions across various application areas such as commercial
lighting for modern work spaces, manufacturing and pharmaceutical companies, designer
petrol pumps and outdoor architecture.
Achievements of Wipro
 First Indian IT Service Provider to be awarded Gold-Level Status in Microsoft's
Windows Embedded Partner Program.
 World's largest independent R&D Services Provider.
 World's 1st PCMM Level 5 software company.
 World's 1st IT Services Company to use Six Sigma.
 The first to get the BS15000 certification for its Global Command Centre.
 Among the top 3 offshore BPO service providers in the world.
 Only Indian company to be ranked among the 'Top 10 Global Outsourcing Providers' in
the IAOP-Fortune Global 100 listings.
 First company in the world to be certified in BS 7799 (2002) security standards.

6. 6
TABLE OF CONTENT
PARTICULARS
Page NO.
• Se lf De c la ra t io n
i
• Ce r t ific a te
ii
• Acknowledgme nt
iii
• Exe cut ive summa r y
iv
• Chapte r 1 - Intro duc t io n
1.1 Ove rview of Wipro Ltd
1.2 Re se a rch Obje c t ive s of the Study
• Chapte r 2 - Company Prof i le
2 . 1
His tory of Wipro Ltd.
2 . 2
Exe cut ive Profile
2 . 3
Infra s t r uc t ure
2 . 4
Vis ion Sta tement
2 . 5
Qua lity a t Wipro
3 Chapte r 3 - Re s e arch Me thodology
3 . 1
Me aning
3 . 2
Obje c t ive s

7. 7
3 . 3
Signi f ic a nc e
3 . 4
Re se a rch Me thodology
3 . 5
Da ta Colle c t io n Re sourc e
3 . 6
Limi ta t io ns
• Chapte r 4 - Se rvic e s Of fe re d by Wipro Ltd.
4 . 1
IT Se rvic e s
4 . 2
Produc t De s ign Se rvic e s
4 . 3
Bus ine s s Proc e s s Organiza t io n
5 Chapte r 5 - Findi ng and Analys is
5 . 1
W ip r o ’ s Ro le
5 . 2
W ip r o ’ s I nit ia t i ve s
5 . 3
W ip r o ’ s Ra t ing
5 . 4
Divide nd Tra ck Re cord
5 . 5
Wipro Va lue
• Chapte r 6 - Conc lus io n & Sugge s t ions
6.1 Conc lus io n
6 . 2
Sugge s t io n
• Bibl iogra p hy
v
CHAPTER-1
INTRODUCTION
OVERVIEW
Wipro Te chnologie s is the globa l te chnology se rvic e s divis ion of Wipro Ltd.
(NYSE:WIT) . Wipro offe r s a full por t folio of se rvic e s a c ros s indus t r ie s ,
de live r ing me a surable bus ine s s bene fits for the ir cus tome r s with s ix s igma
cons is tency.
WHO IS WIPRO
Ranked a s 7 t h be s t softwa re se rvic e s company in the wor ld by Bus ine s s
We ek ( Infote ch 100, No vembe r 2002) , Wipro se rve s ove r 300 globa l le ade r s
inc luding Boe ing, Na t ionwide , Er ic s son, Toshiba , Cisco, Se aga te , Putnam

8. Inve s tments , United Te chnologie s , Be s t Buy, Digita l, Fr iends Provident ,
IBM, Mic rosoft , NCR, Thame s Wa te r , Transco and Sony.
From the fir s t day in de a ling with Wipro, the re ' s be en nothing but qua lity,
cha ra c te r , highe s t integr ity, highe s t qua lity work. As a joint venture , you
wouldn' t find a be t te r pa r tne r . As a supplie r , you wouldn' t find a highe r
qua lity pa r tne r .
Some quick fac t s about Wipro:
• India ' s mos t va luable company (Bus ine s s Today, 2001) .
• Lis ted a t NYSE (WIT) . Pa r t of the TMT (Te chnology -
Media - Te le com) Index of the New York Stock Exchange .
• Ove r 20 ye a r s of IT Consult ing, Sys tems Integra t ion and
Engine e r ing Se rvic e s expe r ienc e .
• 30 o ffic e s wor ldwide , 18,000 IT pra c t it ione r s and
doma in consultants .
• More than 300 cus tome r s a c ros s USA, Europe and Japan
(50 of the se a re For tune 500 companie s ) .
• USD 736Mn revenue s (Ye a r 2001 - 2002) , C umula t ive
Annua l Growth Ra te (CAGR) of 45% ove r the la s t five
ye a r s .
• Qua lity le ade r ship: Mos t ma ture Six Sigma program in
the indus t ry. Wor ld' s fir s t PCMM, CMMi and CMM leve l
5 company.
CHAPTER-2
COMPANY
PROFILE
HISTORY
Founded in 1945, Wipro ha s dive r s ified into Informa t ion Te chnology,
Consume r Ca re and Light ing, Engine e r ing and H e a lt hc a r e . W ip r o ’ s
dive r s ific a t ion into IT happened in 1980 and s inc e then the re ha s be en no
looking ba ck. Wipro had revenue s of USD 736Mn in Ma rch 2002.
Mi le s tone s
1980: Dive r s if ic a t ion into Informa t ion Te chnology
1990: Incorpora t ion of Wipro -GE medic a l sys tems
1992: Going globa l with globa l IT se rvic e s divis ion
1993:Bus ine s s
innova t ion
awa rd
for
offshore
deve lopment
1995:Wipro ge ts ISO 9001 qua lity c e r t ific a t io n, re -
c e r t ified twic e for ma ture proc e s se s
1997:Wipro ge ts SEI CMM leve l 3 c e r t ific a t ion,
ente rpr ise wide proc e s se s de fined
8

9. 1998:Wipro fir s t softwa re se rvic e s company in the wor ld
to ge t SEI CMM leve l 5
1999:Wipro' s ma rke t c apita liza t ion is the highe s t in
India
2000:Sta r t of the Six Sigma init ia t ive , de fe c ts prevent ion
pra c t ic e s init ia ted a t proje c t leve l
2001:
Fir s t Indian company to a chieve the "TL9000
c e r t ific a t ion"
for
indus t ry
spe c ific
qua lity
s tanda rds
2001: Wor ld' s fir s t PCMM Leve l 5 company
2001:Ranked 87 among 100 be s t pe r forming te chnology
companie s globa lly (Bus ine s sWe ek, June 2001)
2002: W o r ld ’ s fir s t C M M i ve r 1 . 1 Le ve l 5 c o mp a ny
2002:
Ranked the 7th softwa re se rvic e s company in the wor ld by Bus ine s sWe ek
( Infote ch 100, Novembe r 2002)
.
DISASTER RECOVERY PLANNING
An e s t ima ted 94% of companie s without a te s ted c r is is plan
go out of bus ine s s a fte r a seve re los s of se rvic e .
With inc re a sed dependency on IT Infra s t ruc ture to run bus ine s s e ffe c t ive ly
and e ffic ient ly, organiza t ions ne ed to know how to prote c t the bus ine s s if
the IT Infra s t ruc ture fa ils . 'Disa s te r - Re cove ry Plans ' a r t icula te the me ans to
prote c t organiza t ions in c a se of such eventua lit ie s .
Wipro
offe r s
a
comprehens ive
solut ion
tha t
9
helps
organiza t ions fa c e any eventua lity of this kind and ensure s tha t
organiza t ions re cove r smoothly from the disa s te r in the shor te s t pos s ible
t ime
The offe r ing cove r s :
• Study of the exis t ing IT Infra s t ruc ture se t - up a t va r ious
s ite s of the organiza t ion and of the exis t ing disa s te r

10. re cove ry pra c t ic e s .
• Ident ific a t ion of thre a ts to the se rvic e s , a r is ing out of
the faults in IT produc ts and se rvic e s of the
organiza t ion.
• Conduc t ing Risk Ana lys is and Bus ine s s Impa c t Ana lys is
(BIA) of va r ious thre a ts to the re sourc e s / func t ions and
c a tegor izing the r isks ba sed on the impa c t .
• De s igning and re commending solut ions to cove r the
re sourc e s from the thre a ts ( r isks ) .
• Implementa t io n of the re commended solut ions inc lud ing
hot s ite s , high ava ilabil it y solut ions , ne tworks and
s torage sys tems
EXECUTIVE PROFILE
AZIM PREMJI
AZIM H PREMJI
The Cha irman of Wipro Corpora t ion
An a lumnus of Stanford Unive r s ity, USA, Mr . Azim H Premj i
joined Wipro in 1966 a t the age of 21.
Unde r his le ade r ship, a Rs .70 million company in hydrogena ted cooking fa ts
ha s grown to a $500 million dive r s ified, integra ted corpora t ion in se rvic e s ,
te chnology produc ts and consume r produc ts with le ade r ship pos it ions in the
bus ine s se s it is in.
A role mode l for young ent repreneur s a c ros s the wor ld, Mr . Azim Premj i ha s
integra ted the count ry' s ent repreneur ia l t radit ion with profe s s iona l
management , ba sed on sound va lue s and uncompromis ing integr i t y.
10

11. Mr . Azim Premj i' s s t rength lie s in br inging toge the r and building cha rged
te ams of high potent ia l, high pe r forming people . His vis ion and pragma t ism
have he lped Wipro Corpora t ion be come the 2nd mos t compe t it ive and
suc c e s s ful company in India a s ra ted by Bus ine s s Today, a le ading bus ine s s
maga zine in India . Wipro in te rms of ma rke t c apita liza t ion is among the top
10 corpora t ions in India .
Mr . Premj i ve ry s t rongly be lieve s tha t the mos t impor tant cont r ibutor s to
Wipro' s suc c e s s have be en the a r t icula t ions and fa ithful adhe renc e to core
va lue s , a sha red vis ion for the future , ident ific a t ion and deve lopment of
Wipro le ade r s through c le a r ly de fined Wipro le ade r s ' qua lit ie s .
A hands - on bus ine s s le ade r with s tanda rds of exc e llenc e in eve rything tha t
the corpora t ion doe s , Mr . Premj i is a lmos t fana t ic a l about de live r ing va lue
to cus tome r s and his willingne s s to sa c r ific e bus ine s s and profits to hold on
to "Our Promise ".
VIVEK PAUL
Vivek Paul is Vic e Cha irman of Wipro, Ltd. and the Pre s ident of its Wipro
Te chnologie s Divis ion, ba sed in Mounta in View, CA.
Wipro Te chnologie s is a globa l informa t ion te chnology, produc t
deve lopment /ma intenanc e , and bus ine s s proc e s s solut ions provide r with ove r
18,000 employe e s and offic e s in 30 loc a t ions a round the wor ld. Wipro
Te chnologie s cont r ibute s more than 90% of the profitabi lity of Wipro, Ltd. ,
a $7b ma rke t c ap corpora t ion.
Sinc e a s suming this role , revenue s a t Wipro Te chnologie s have grown a t
ove r 45% a ye a r and ope ra t ing profits have grown a t ove r 50% a ye a r ,
compounded, c a tapult ing it into the Bus ine s s We ek Globa l Infote c h 100, and
a llowing a suc c e s s ful lis t ing on the New York Stock Exchange .
Mr . Paul brought a s t rong focus on va lue s , building human c apita l and
e s tablishing le ade r ship in qua lity proc e s se s . This focus t rans formed Wipro
11

12. to be come a le ade r in its fie ld with the wide s t range of se rvic e s , re cognized
qua lity le ade r ship, and a t rans forming workforc e tha t went from coding to
complex program management to consult ing and a rchite c t ing. Le ading
ana lys t re se a rch firms Ga r tne r and META ra te Wipro a s the le ade r in the
o ffshore applic a t ion outsourc ing ma rke t and a high qua lity solut ion provide r
who ha s moved up the va lue cha in. Re c ent ly But le r Group , a re se a rch firm
focused on the IT ma rke t , quoted in one of the ir repor ts tha t - "Wipro is
we ll pla c ed to compe te with the la rge s t playe r s , having e s tablished an
enviable reputa t ion for the qua lity of its de live ry and the va lue it br ings to
its bus ine s s re la t ionships ".
Pr ior to this role , Mr . Paul wa s ba sed in Milwauke e , WI , and ran GE' s
Globa l CT (Compute r ized Tomography) Sc anne r bus ine s s with ne a r ly $1
billion in revenue s , repor t ing dire c t ly to the cur rent Cha irman of GE. Mr .
Paul drove produc t ivity through deve loping a de s ign and build c apability in
China for the e conomy range , drove de s ign coope ra t ion a c ros s deve lopment
te ams in Franc e , Japan and the US to s tep up the pa c e of new produc t
int roduc t ions , and launched bre akthrough produc ts through the pione e r ing
applic a t ion of Six Sigma te chnique s . This suc c e s s wa s noted by the bus ine s s
be s tse lle r book, Six Sigma .
Pr ior to this role , Mr . Paul wa s Pre s ident and CEO of GE' s medic a l
equipment joint venture with Wipro. Mr . Paul wa s pa r t of the venture a s a
new s ta r t - up, to its be coming a globa l de s ign and manufa c tur ing ba se for
ult ra sound equipment , a s we ll a s a le ade r in the dis t r ibut ion and se rvic e of
medic a l imaging equipment in the South As ian ma rke ts .
His e ffor ts in a ll thre e role s (Wipro, Wipro GE and GE) have be en noted in
the bus ine s s media (Bus ine s s We ek, Economis t , Forbe s , For tune , NYT, WSJ ,
e tc . ) and have be en used a s c a se s tudie s a t le ading bus ine s s schools
(Ha rva rd, Wha r ton, Inse ad, e tc . ) . A Janua ry 2003 segment in Bus ine s s We ek
c ited Wipro a s "the live wire in Indian high te ch", and a Februa ry 2003
is sue of Economis t ment ioned "Wipro a spire s to be a globa l forc e in the IT
indus t ry". Fa s t Company repor ted a fte r vis it ing Wipro in its Februa ry 2003
is sue "the re a re c e r ta in moments when you c an se e the future with such
c la r ity tha t it ne a r ly take s your bre a th away".
Pr ior to working a t GE, Mr . Paul worked a t Ba in & Co. , Bos ton, a le ading
s t ra tegy consult ing firm and a t Peps iCo Inc . , Purcha se , NY in the ir M&A
a re a . Mr . Paul re c e ived an MBA from Unive r s ity of Ma s sa chuse t ts a t
Amhe r s t . He re c e ived a Ba che lor of Engine e r ing degre e from B. I .T.S. ,
Pilani, India in Ele c t r ic a l & Ele c t ronic s Engine e r ing, whe re he wa s a lso
Capta in of the Swim and Wa te rpolo te ams .
Mr . Paul is a membe r of the Boa rd of the Ca lifornia Chambe r of Comme rc e ,
and Vic e Cha irman of its Te chnology Commit te e . He is a membe r of the
12

13. B. I .T.S Sena te , on the advisory boa rd of Stanford Unive r s ity' s Radiology
Depa r tment and a cha r te r membe r of The Silicon Va lley Indus Ent repreneur s
Organiza t io n.
WIPRO INFRASTRUCTURE
Wipro is ge a red for globa l de live ry with offic e s and
deve lopment c ente r s tha t span the globe .
Loc a t ions spanning the globe
27 offic e s wor ldwide
Ove r 1,450,000+ sq. ft . of deve lopment fa c ilit ie s
30 deve lopment c ente r s wor ldwide
s ta te - of- the - a r t communic a t io n fa c ilit ie s
Giga spe ed c abling - gua rante ed 10MBPS to de sktop
30+ inte rna t iona l links - da ta , voic e and video
Da ta , voic e and video, ISDN ba ck - up for full
redundancy. Wipro c ampuse s a re de s igned to provide comfor table and
produc t ive work environments . In addit ion
to
cut t ing- edge
fa c ilit ie s ,
they
13
fe a ture workspa c e s
tha t enable c re a t ive thinking and encourage pa r t ic ipa tory and proa c t ive
va lue s ys t e ms . W ip r o ’ s commitment to the environment and sa fe ty
consc iousne s s is
re fle c ted
in
the ir
ISO
14001
c e r t ific a t ion.
Bus ine s s cont inuity
Wipro provide mult i- s ite se rvic e s to globa l cus tome r s and have the re levant
expe r ienc e , proc e s se s and me thodologie s for a suc c e s s ful t rans it ion. Robus t
bus ine s s cont inuity plans a re in pla c e for da ta , sys tems and people
WIPRO VISION IN 2008
Bus ine s s Le ade rs hip
Among the top 10 Informa t ion Te chnology Se rvic e s
companie s globa lly and
# 1 Informa t ion Te chnology company in India .
Cus tome r Le ade rs hip

14. The #1 choic e of the cus tome r through innova t ive solut ions
and Six Sigma proc e s se s .
Pe ople Le ade rs hip
Among the top 10 mos t pre fe r red employe r s globa lly by c re a t ing an
environment of empowe rment , inte lle c tua l cha llenge and we a lth sha r ing.
Brand Le ade r ship
Wipro Brand to be among the top 5 mos t admired brands in
India
QUALITY AT WIPRO
Qual i ty cons ul t ing and s of tware qual i ty
At Wipro, qua lity is like integr ity - non- negot iable . Wipro pur sue qua lity
with a mis s iona ry ze a l and have put in pla c e robus t proc e s se s to ensure tha t
Wipro de live r qua lity with s ix- s igma cons is tency. Ve loc i-Q, our holis t ic ,
ente rpr ise wide qua lity approa ch integra te s mult iple qua lity proc e s se s like
Six Sigma , SEI CMM, PCMM and CMMi to de live r me a surable bus ine s s
bene fits with enhanc ed produc t ivity upto 35%, cos t savings upto 35% and
fa s te r t ime - to -ma rke t upto 75%.
Sal ie nt fe ature s o f our qual i ty program
Mos t ma ture Six Sigma program in the indus t ry- ensure s
tha t 91 % of our proje c ts a re comple ted schedule , much
above the indus t ry ave rage of 55%
Wor lds fir s t company to be awa rded PCMM Leve l 5 and
14
CMMI Leve l 5
W o r ld ’ s fir s t S EI C M M ve r 1 . 1 Le ve l 5 s o ft w a r e s e r vices
company
De fe c t preventa t ion- pos t re le a se de fe c t ra te s a t le s s than
0.2 pe r KLOC, amongs t the lowe s t in the indus t ry
Cyc le t ime reduc t ion due to lowe r rework ra te
Cos t of fa ilure avoidanc e and high proje c t vis ibil it y
What i t me ans for cus tome rs
The a s suranc e tha t qua lity will neve r be compromised be it produc t , proc e s s
or se rvic e qua lity. Tha t ' s why Wipro is pre fe r red pa r tne r for globa l le ade r s
such a s Thoma s Cook, nPowe r , Home Depot , Se aga te , Luc ent , Nokia ,
Ea s tman Chemic a ls and 300 othe r s
RESEARCH
METHODOLOGY
Meaning of Re search

15. Re d ma n a nd M o r y d e fine r e s e a r c h a s a “s ys t e mize d e ffo r t t o ga in ne w
k no w le d ge . ” S o me p e o p le c o ns id e r r e s e a r c h a s a mo ve me nt , a movement
from the known to the unknown.
Re se a rch is an a c ademic a c t ivity and a s such the te rm should be used in a
te chnic a l sense . Ac cording to Clifford Woody, re se a rch compr ise s
de fining and rede fining problems , formula t ing hypothe s is or sugge s ted
solut ions ; colle c t ing, organizing and eva lua t ing da ta ; making deduc t ions
and re a ching conc lus ions ; and a t la s t c a re fully te s t ing the conc lus ions to
de te rmine whe the r they fit the formula t ing hypothe s is .
Obje ct ive s of Re search
The purpose of re se a rch is to discove r answe r s to que s t ions through the
app lic a t ion of sc ient ific proc edure s . The ma in a im of re se a rch is to find
out the t ruth which is hidden and which ha s not be en discove red a s ye t .
Tho ugh e a c h r e s e a r c h s t ud y ha s it ’ s o w n s p e c ific purpose but the
re se a rch obje c t ive s c an be lis ted into a numbe r of broad c a tegor ie s , a s
followi ng:-
1 . To ga in familia r ity with a phenomenon or to a chieve new ins ights into it .
Studie s with this obje c t in view a re te rmed a s explora tory or formula t ive
15
re se a rch s tudie s .
2 . To por t ray a c cura te ly the cha ra c te r is t ic s of a pa r t icula r individua l,
s itua t ion or a group. Studie s with this obje c t in view a re known a s
de sc r ipt ive re se a rch s tudie s .
3 . To de te rmine the frequency with which some thing oc cur s or with which it
is a s soc ia ted with some thing e lse . Studie s with this obje c t in view a re
known a s diagnos t ic re se a rch s tudie s .
4. To te s t a hypothe s is of a c a sua l re la t io ns hip be twe en va r iable s .
Such s tudie s a re known a s hypothe s is - te s t ing re se a rch s tudie s .
Signif icance of Re search

16. “A ll p r o c e s s is b o r n o f inq uir y. D o ub t is often be t te r than
ove rconfidenc e , for it le ads to inquiry and inquiry le ads to inve nt io n. ” I s
a famous Hudson Maxim in context of which the s ignific anc e of re se a rch
c an we ll be unde r s tood. Inc re a sed amounts of re se a rch make progre s s
pos s ible .
Re se a rch inculc a t e s sc ient i f ic and induc t ive think ing and it promote s
the deve lopme nt of logic a l habits of think ing and organiza t io n.
The role of re se a rch in seve ra l fie lds of applied e conomic s , whe the r
re la ted to bus ine s s or to the e conomy a s a whole , ha s gre a t ly inc re a sed in
mode rn t ime s . The inc re a s ing complex na ture of bus ine s s and gove rnment
ha s focused a t tent ion on the use of re se a rch in solving ope ra t iona l
problems . Re se a rch, a s an a id to e conomic policy, ha s ga ined added
impor tanc e , both for gove rnme nt and bus ine s s .
Re search Me thodology
Re se a rch me thodology is a way to sys tema t ic a lly solve the re se a rch
problem. I t may be unde r s tood a s a sc ienc e of s tudying how re se a rch is
done sc ient ific a lly. In it we s tudy the va r ious s teps tha t a re gene ra lly
adopted by a re se a rche r in s tudying his re se a rch problem a long with the
logic behind them. I t is ne c e s sa ry for the re se a rche r to know not only the
re se a rch me thods or te chniq ue s but a lso the me thodolo gy.
Data Colle ction Source
Informa t io n wa s colle c ted through both pr ima ry and se conda ry
sourc e s .
Pr ima ry Da ta : In some c a se s the re se a rche r s may re a lize the ne ed for
colle c t ing the fir s t hand informa t ion. As in the c a se of eve ryday life , if
we want to have fir s t hand informa t ion o r any happening or event , we
e ithe r a sk someone who knows about it or we obse rve it our se lve s , we do
the both. Thus , the two me thod by which pr ima ry da ta c an be colle c ted is
16
obse rva t ion and que s t ionna i re .
Se conda ry Da ta : Any da ta , which have be en ga the red e a r lie r for some
othe r purpose , a re se conda ry da ta in the hands of re se a rche r . Those da ta

17. colle c ted fir s t hand, e ithe r by the re se a rche r or by someone e lse ,
e spe c ia l ly for the purpose of the s tudy is known a s pr ima ry da ta .
The da ta colle c ted for this pro je c t ha s be en taken from the se conda ry
sourc e .
Sourc e s of se conda ry da ta a re : -
17
• Inte rne t
• Maga zine s
• Public a t io ns
• Newspape r s
• Brouche r s
LIMITATIONS
• The da ta is colle c ted from se conda ry sourc e due to la ck of t ime
for prepa r ing the proje c t .
• The da ta is not 100% a c cura te .
CHAPTER-4
• E- procurement & b2b Ma rke tpla c e s
• Ente rpr ise se cur ity
• Pa ckage se le c t ion and implementa t ion
• Sys tem integra t ion
• Supply cha in management
• Ente rpr ise applic a t ion integra t ion
• Te chnology infra s t ruc ture se rvic e s
IT SERVICE OFFERING BY WIPRO
Appl icat ion De ve lopme nt & Mainte nanc e
De s igning and deve loping innova t ive solut ions is W ip r o ’ s fo r t e . W it h 1 5
ye a r s of expe r ienc e in applic a t ion deve lopment , Wipro c re a t ive ide a s , proven
frameworks and expe r ienc ed profe s s iona ls de live r ground - up, but s ta te of the

18. a r t softwa re solut ions tha t addre s s cus tome r ne eds . Wipro combine s be s t - of-bre
18
ed
te chnologie s with the s t ill- va luable components of lega cy sys tems to he lp its
cus tome r s a c complish bus ine s s goa ls .
Wipro se rvic e s in the se a re a s a re focus sed on:
Applic a t ion deve lopment
Migra t ion and Cus tomiza t ion
Ente rpr ise Applic a t ion Integra t ion
Applic a t ion ma intenanc e
Appl icat ion de ve lopme nt
this inc lude s Turnkey web ba sed, c lient se rve r and wire le s s applic a t ion
deve lopment and enhanc ements to lega cy applic a t ions
Migrat ion and Cus tomizat ion.
This inc lude s :
• Ve r s ion upgrade se rvic e s ,
• Da taba se migra t ion,
• Language migra t ion,
• Re engine e r ing,
• Func t iona lity upgrade s
• Por t ing
Ente rpris e Appl icat ion Inte grat ion
Ente rpr ise Applic a t ion Integra t ion (EAI ) c re a te s a unified e le c t ronic bus ine s s
environment a c ros s the extended ente rpr ise , integra t ing exis t ing applic a t ions
with bus ine s s proc e s se s , even a s it enable s se amle s s inte ra c t ion be twe en
cus tome r s , pa r tne r s and supplie r s .
Wipro ha s deve loped powe r ful EAI sys tems tha t
integra te bus ine s s s t ra tegy with te chnology
Appl icat ion mainte nanc e
Wipro offe r s its c lients , 24x7 applic a t ion sus tenanc e and enhanc ements . They
have ove r 10 ye a r s of expe r ienc e in remote ma intenanc e of IBM ma inframe
and Client /Se rve r applic a t ions . Our 5000 - p e r s o n ye a r ’ s expe r t ise cove r s a
wide range of applic a t ions , which a re remote ly ma inta ined through Offshore
Deve lopment Cente r s in India .
Archi te c ture Cons ul t ing

19. To de live r the expe c ted re turns to a bus ine s s , IT init ia t ive s ne ed to be in
syne rgy with an organiza t ions s t ra tegic obje c t ive s . Wipro' s Ente rpr ise
Informa t ion Archite c ture se rvic e s he lp c lients a s se s s diffe rent te chnology
s t ra tegie s so tha t organiza t ions a re able to a lign the ir te chnology init ia t ive s
with the ir bus ine s s s t ra tegy. The se se rvic e s suppor t an organiza t ions IT
init ia t ive
by
providing
s t ra tegic ,
a rchite c tura l,
ope ra t iona l and implementa t ion planning.
WeAVe Me thodology
Wipro with its proven expe r ienc e ha s deve loped WeAVe , a unique
me thodology tha t he lps ente rpr ise s to a lign the ir IT obje c t ive s with bus ine s s
goa ls . Wipro' s Evolve / Archite c t / Va lida te (WeAVe ) proc e s s mode l
repre sents the typic a l ba se me thodology used in the consult ing engagements
with c lients . This is a proven me thodology tha t br ings in the be s t pra c t ic e s in
the
19

20. Bus ine s s -t0-employe e (B2E) s olut ion
Wi pro ’ s B 2 E S e rv i c e s he l p o rg a ni za t i o ns e s t a bl i s h a n a g i l e
col laborat ive workforc e to e nhanc e produc t ivi ty
Compe t ing in a globa l knowledge e conomy, organiza t ions today a re looking
to de live r enabling se rvic e s for agile workforc e management . Wipro, he lp
you do jus t tha t with Se lf- Se rvic e , Collabora t ion and Knowledge
Management . Many organiza t ions a c ros s geographie s have bene fited from
the ir B2E Se rvic e s with reduc ed ope ra t ing cos ts , s t re amlined proc e s se s and
enhanc ed employe e produc t ivity. For ins tanc e , Wipro he lped a la rge ut ilit ie s
organiza t ion in the UK with a ba ckend independent B2E solut ion to
s t re amline and web - enable the ir exis t ing people proc e s se s to improve
employe e produc t ivit y.
Backe nd Inde pe nde nt B 2E s olut ion to s tre aml ine
e xis t ing proc e s ses
The Cus tome r
20

21. One of the la rge s t ut ilit ie s organiza t ion in the UK, this organiza t ion, with
about 14,000 s t rong work forc e wor ldwide , wa s looking to automa te the ir
people proc e s se s through employe e and manage r se lf- se rvic e . They had not
de c ided on whe the r to upgrade exis t ing PeopleSoft implementa t ion or move
to SAP ERP
The Chal le nge
In the organiza t ion, some of the proc e s se s we re pe r formed manua lly while
few othe r s we re automa ted through d ispa ra te sys tems in diffe rent
depa r tments . Unde r s tanding cur rent bus ine s s proc e s se s wa s difficult due to
la ck of documenta t ion. The proposed solut ion had to suppor t diffe rent
ope ra t ing sys tems exis t ing. The re wa s a tota l la ck of owne r ship of da ta due
to po or integra t ion and diffe rent vendor s suppor t ing diffe rent applic a t ions
Moreove r , managing a cultura l change in the way employe e s worked – some
of the employe e s had
be en us ing exis t ing sys tem or manua l proc e s se s for more than
15- 20 ye a r s - wa s a cha llenge .
The Solut ion
The IT and HR te ams from the cus tome r organiza t ion eva lua ted a numbe r of
be s t of bre ed solut ions ava ilable in the ma rke t and fina lly se le c ted i-De sk
for e - Enabling the ir people proc e s se s ove r othe r s be c ause of some appa rent
advantage s i- De sk would provide them.
Organiza t ion could go for a pha sed deployment with i -De sk - ba sed on open
s tanda rds and proven s ta te of the a r t te chnologie s ( J2EE, XML, JMS, JCA)
I -De sk provided independenc e from the ba ckend ERP – integra t ion wa s
a chieved us ing a synchronous ba tch upda te s giving the organiza t ion the
flexibility to change ba ckend ERP any t ime without a ffe c t ing se lf- se rvic e
applic a t ions .
Cus tomized use r inte r fa c e enabled the organiza t ion to re ta in its corpora te
int rane t look and fe e l and enforc ed corpora te branding.
i-De sk leve raged exis t ing infra s t ruc ture such a s Lotus ba sed ma iling sys tem
for not ific a t ions and LDAP for use r authent ic a t ion.
Bus ine s s inte l l igenc e &data ware hous ing
W ip r o ’ s s uc c e s s s t o r ie s in t he a r e a o f Bus ine s s I nt e llige nc e and Da ta
Wa rehous ing span a wide spe c t rum of solut ions and organiza t ions . The ir
te am repre sents a pool of dive r se te chnology skill se ts inc luding Da ta
Acquis it ion, Da ta Qua lity, Da ta Mode ling, Me ta Da ta Repos itory, Da ta
Management , Da ta Mining and OLAP.
Wipro offe r our cus tome r s the advantage of a r ich por t folio of
reusable frameworks , inc luding
e -bus ine s s inte l l ige nc e ,
CRM Data Ware hous e ,
e - s e rvic e s : This fe a ture a ims a t providing the answe r to tha t
21

22. vita l que s t ion: How e ffe c t ive is my e - bus ine s s? This is e ffe c ted through
ana lyse s of the e ffe c t ivene s s of online se rvic e s , me a surement of cus tome r
sa t is fa c t ion leve ls , ana lys is of cus tome r compla ints , e tc .
e -pe rs onal izat ion: This a llows the de finit ion of inte lligent
rule s tha t a re used to pe r sona lize content ba sed on vis itor s '
brows ing
behavior .
Si te Manageme nt : This provide s a se t of ana lyse s tha t
provide ins ight s into web s ite a c t ivit y. This in turn he lps
improve web s ite e ffe c t ivene s s and manage future growth.
CRM dataware hous e
A cus tome r c ent r ic da ta wa rehouse tha t provide s a unified view of cus tome r
da ta is the ba ckbone of any suc c e s s ful CRM applic a t ion
The ir CRM Da ta Wa rehouse solut ion combine s our expe r t ise
in CRM with extens ive expe r ienc e in Da ta Wa rehous ing.
The ir ana lyt ic a l CRM Da ta Wa rehouse solut ion framework
offe r s
the
following:
• Integra ted cus tome r views a c ros s applic a t ions , channe ls ,
geographie s
• Solut ion a rchite c ture inc luding ODS and cus tome r
c ent r ic da ta wa rehouse s to handle synchronous and
a synchronous touch points
• Focus on Da ta Cle ans ing, Ma tch & Me rge and ETL to
integra te cus tome r s
• Cus tome r c ent r ic da ta mode l to c apture and t ra ck
cus tome r produc t holding, produc t usage , conta c t his tory
and events
• A we ll de fined proc e s s mode l for de s ign, deve lopment
and implementa t io n
• Pha sed ite ra t ive implementa t ion me thodology
Some key applic a t ions suppor ted by this framework a re :
• Integra ted view of the cus tome r ( ir re spe c t ive of the
diffe rent sourc e s of informa t io n)
22
• Campa ign Pe r formanc e Ana lys is
• Cus tome r Segmenta t ion Ana lys is
• Cus tome r Churn Predic t ion
• Cus tome r Loya lty Ana lys is

23. 23
• Cus tome r Profitabilit y Ana lys is
• Cros s - se lling and Up - se lling
Ente rpr ise BI Consult ing
The ability to make fa s t , re liable de c is ions ba sed on a c cura te and usable
informa t ion is e s sent ia l to mos t bus ine s s e nt e r p r is e s . W ip r o ’ s Ent e r p r is e BI
(Bus ine s s Inte lligenc e ) Consult ing provide s integra ted solut ions tha t
empowe r knowledge worke r s to a c c e s s da ta from exis t ing produc t ion
da taba se s and applic a t ions a c ros s the ente rpr ise us ing the powe r of
advanc ed da ta wa rehous ing and de c is ion suppor t solut ions and se rvic e s .
Building an e ffe c t ive BI solut ion involve s a cons ide ra ble amount of e ffor t to
ensure usability and va lue to the bus ine s s ente rpr ise . At Wipro we
unde r s tand this more than anyone e lse and make c e r ta in tha t our BI
solut ions a re a ligned with the bus ine s s vis ion of the ente rpr ise . We do this
through the BI Consult ing framework which provide s a roadmap, whe re in we
As se s s , St ra tegize and fina lly Archite c t solut ions tha t minimize proje c t t ime
frame s while addre s s ing c r it ic a l bus ine s s ne eds . Wipro a lso offe r s re -
engine e r ing se rvic e s of the BI a rchite c ture and opt imiza t io n.
Bus ine s s Bene fits :
• Ha rd savings via Da ta Ma r t consolida t ion and us ing a
common EBI /EDW infra s t ruc ture .
• Improved bus ine s s informa t io n a c c e s s for de c is ion
making by providing s t re amlined informa t ion flow.
• Reduc ed Tota l Cos t of Owne r ship (TCO) , the reby
inc re a s ing the Re turn on Inve s tment (ROI ) .
• Provide s a pla t form for the Corpora te Pe r formanc e
Management (CPM) init ia t ive s like Ba lanc ed Score c a rd
and Integra ted Ana lyt ic s .
Va lue De live ry from Wipro:
• Full- t ime ,
dedic a ted
consultants
and
a rchite c ts spe c ia lizing in
Ente rpr ise BI Consult ing & EBI /EDW Archite c t ing.
• Va s t
expe r ienc e
in
consult ing,
a rchite c t ing, implement ing
and managing la rge BI /DW proje c ts a c ros s indus t r ie s .
• Comprehens ive
Framework
for

24. Consult ing
and
Archite c t ing
• Re-Usable
Ar t ifa c ts
(guide line s ,
templa te s ,
que s t ionna ire )
• Archite c ture Be s t Pra c t ic e s
• Se amle s s integra t ion of Consult ing & Integra t ion
Se rvic e s
• Rich Expe r ienc e in
• End - to - end
implementa t io n
of
Ente rpr ise
Da ta
Wa rehouse
• Ente rpr ise Da ta Mode ling
• Ente rpr ise Me tada ta Management
ERP Analyt ic s
How do you maximize the ROI from your ERP sys tem? The answe r to this
que s t ion might jus t lie outs ide your ERP sys tem.
The answe r lie s in a sys tem tha t provide s fa s te r an d consolida ted view of
ente rpr ise -wide Informa t ion and pa cks in the ability to flexibly ana lyze it .
Da ta Wa rehous ing provide s the answe r s with an applic a t ion environment
cons is t ing of a dedic a ted da taba se drawing on dive r se da ta sourc e s , de s igned
to suppor t advanc ed que ry and ana lys is c apabilit ie s .
Wipro offe r the ERP Da ta Wa rehouse solut ion to integra te s t ra tegic
informa t ion from ERP, lega cy sys tems , and exte rna l da ta sourc e s into a
robus t de c is ion suppor t environment .
The ir de l ive rable s inc lude the fol lowing:
• Re fining the Da ta Wa rehouse / Da ta Ma r t a rchite c ture
and Da ta Mode l
• Int roduc ing da ta from new sourc e sys tems to exis t ing
Da ta Wa rehouse s / Da ta Ma r ts
• Building a sys tema t ic proc e s s for explic it c apture and
management of Me tada ta
• Integra t ing geograp hic a lly spre ad da ta wa rehouse s on the
same or dive r se pla t forms into an Ente rpr ise Da ta
Wa rehouse
• Integra t ion of exte rna l vendor supplied da ta with the
cus tome r ' s Da ta Wa rehouse / Da ta Ma r t
• Integra t ion of va r ious da ta (CRM, Web, ERP, Lega cy
24

25. da ta ) into exis t ing Da ta Wa rehouse / Da ta Ma r t
• Migra t ion and implementa t ion se rvic e s
• Pe r formanc e tuning and upgrade s
Supply chain inte l l ige nc e
Applic a t ion of BI to va r ious Supply Cha in Management (SCM) func t ions and
produc t life cyc le s on a s t ra tegic sc a le to opt imize the re sults of the se
func t ions by me ans of enhanc ing the ability to produc e cos t e ffe c t ive
produc ts . Le ading ERP and SCM sys tems have be en proven use ful in
automa t ion of t ransa c t ion re la ted proc e s se s of the supply cha in, howeve r
the se sys tems have not provided the ability to adequa te ly ana lyze the
ope ra t iona l e ffe c t ivene s s a c ros s the supply cha in. Cur rent day supply cha ins
a re ext reme ly complex environments whose ope ra t ing s ta te c an a ffe c t
company' s ability to ope ra te e ffe c t ive ly and profitably.
I t ha s be come e s sent ia l to c lose ly examine and me a sure the e ffe c t ivene s s of
supply cha in proc e s se s in taking inte lligent de c is ions . Supply Chain
Inte l l ige nc e (SCI ) offe r s the me chanisms tha t fa c ilita te this view.
SCI require s the ability to ana lyze prod uc ts , proc e s se s , components , and
ma te r ia ls . This demands a da ta integra t ion infra s t ruc ture , which provide s
c apability to ext ra c t , t rans form and load da ta a cquired from mult iple
ente rpr ise sourc e s like :
• ERP sourc e da ta
25
• SCM sourc e da ta
• CRM sourc e da ta
• Cus tome r da ta
• Supplie r da ta
• Produc t manufa c tur ing / te s t ing da ta
• Qua lity management da ta
• Shop floor manufa c tur ing da ta sourc e s
• Lega cy sys tem da ta sourc e s
• Da ta from online indus t ry t rading exchange s
• Ma rke t pla c e s & auc t ion
• Demographic s and ma rke t ing da ta purcha sed from third
pa r ty da ta supplie r s .
Wipro' s
consult ing

26. 26
framework
for
SCI
inc lude s
conc eptua lizing, a rchite c t ing and integra t ing solut ions . The se rvic e
spe c t rum inc lude s
• Da ta Cle aning and ETL, Da ta Ac c e s s ,
• Ana lys is and Repor t ing,
• Integra t ion with exte rna l da ta and bus ine s s da taba se s ,
• De te rmina t ion of Key pe r formanc e indic a tor s .
Apa r t from the se se rvic e offe r ings Wipro a lso he lp cus tome r s
in
s t ra tegizing
for
re a l- t ime
c losed
loop
ana lyt ic a l
informa t ion a iding bus ine s s proc e s s opt imiza t ion and inte lligent de c is ion-making.
TERADATA
Te rada ta Solut ions
How do you t rade off be twe en sc a lability and pe r formanc e is sue s a s Da ta
Wa rehouse s ize grows from Gigabyte s to Te rabyte s?
The answe r lie s in Wipro' s solut ion offe r ing in Te rada ta Da ta Wa rehous ing.
I t is a unique blend of Wipro' s expe r t ise in Bus ine s s Inte lligenc e solut ions
and the powe r of the Te rada ta Da taba se , which offe r s a high degre e of
pa ra lle lism, use s a s tanda rd a c c e s s language for complex que ry pe r formanc e
and promise s a s implified adminis t ra t ion for a ll mis s ion c r it ic a l
applic a t ions .
Se rvic e s
W ip r o ’ s s p e c t r um o f S e r vic e s in Te r a d a t a D a t a W a r e ho us ing is a te s t imony
to the ir extens ive expe r t ise in a rchite c ture , de s ign and implementa t ion of
Da ta Wa rehous ing solut ions , us ing the Te rada ta pla t form. The se Inc lude :
• Da ta Wa rehouse Planning Se rvic e s
• Da ta Wa rehouse De s ign and Implementa t io n Se rvic e s
• Da ta Wa rehouse Usage , Suppor t and Enhanc ement
Se rvic e s
• Tool eva lua t ion & re commenda t ion for Te rada ta Da ta

27. Wa rehous ing
The Wipro Advantage :
• Road map for Da ta Wa rehous ing implementa t io n us ing
Te rada ta
• Ha rne s s ing our te chnology re la t ionships & a llianc e s with
le ading vendor s like Ora c le , Informa t ic a , Cognos ,
Mic ros t ra tegy e tc .
• Va lue for money solut ion offe r ings ba sed on our
extens ive expe r ienc e in Da ta Wa rehous ing & Bus ine s s
Inte ll ige nc e fie ld
• Migra t ion se rvic e s from othe r Da taba se s to Te rada ta
• A te am of Te rada ta Ce r t ified Profe s s iona ls
BUSINESS PROCESS MANAGEMENT (BPM)
Wipro' s Bus ine s s Proc e s s Management Framework
An organiza t ions ability to adapt to fa s t changing bus ine s s requirements and
its ability to opt imize turna round t ime s de fine s its compe t it ivene s s .
Inc re a s ingly Globa l ope ra t ions make bus ine s s proc e s se s more complex and
organiza t ion management more cha llenging. Tradit iona l bus ine s s pra c t ic e s
ne ed to ke ep pa c e and upgrade with newly evolving bus ine s s mode ls to me e t
t ime and logis t ic cons t ra ints such a s reduc ed de live ry t ime s and highe r
cus tome r se rvic e leve ls .
Bus ine s s proc e s s automa t ion holds the key to lowe r ing the cos t
Wipro' s E- procurement and E-ma rke tpla c e s group focuse s on providing e -
procurement se rvic e s and e -ma rke tpla c e solut ions tha t improve the
e ffic iency of Indire c t Goods Procurement or MRO Procurement . I t a lso
enable s Inte rne t solut ions for ma rke t make r s to provide a common pla t form
for buye r s and se lle r s to reduc e purcha s ing cos ts and sha re othe r va lue
added offe r ings like payment se rvic e s , logis t ic s , and fulfi l lment .
As a Ce r t ified Ar iba Sys tems Integra tor (CASI ) pa r tne r of Ar iba , Wipro
he lps the ir c lients formula te and implement a s t ra tegy to a chieve cos t -
savings for init ia t ive s in this a re a . Wipr io provide them with a comple te
solut ion framework tha t pe r fe c t ly re la te s to the ir individua l pa in a re a s . Also
int r ins ic in the ir approa ch in the pre c ise roadmap tha t s ta r ts from
c us t o mize d p r o t o t yp e d e ve lo p me nt a t W ip r o ’ s o ffs ho r e C o E, followed by
r igorous a s se s sment of cur rent environment , going
r ight
through
to
implementa t io n
and
pos t
implementa t io n suppor t .
27
ENTERPRISE SECURITY

28. W ip r o W e b s e c ur e™ , a le a d ing a p p lic a t io n s e c ur it y p r o vid e r , is an ident ity
and pe rmis s ion infra s t ruc ture produc t tha t offe r s a whole range of
applic a t ion se cur ity fe a ture s and he lps organiza t ions leve rage a s t rong
re turn on the ir te chnology inve s tme nt s . W ip r o W e b s e c ur e™ a ls o e na b le s
organiza t ions to prote c t
the ir
web
applic a t ions ,
se rvic e s
and
online
t ransa c t ions with cus tome r s , pa r tne r s , vendor s and employe e s . Re ckoned a s
one of the mos t re liable , ava i lable and se rvic e able solut ion ava ilable today,
W ip r o W e b s e c ur e™ ha s be en the chosen solut ion of ente rpr ise s a c ros s the
globe in a wide range of indus t r ie s .
PACKAGE SELECTION AND IMPLEMENTATION
Choos ing the Right Pa ckage suited to your ne ed c an be a tough nut to c ra ck.
Equa lly vexing is pa ckage implementa t ion tha t c an be expens ive and t ime -
consuming. Wipro guide s you
28
through
e ffe c t ive
de c is ion-making through
pa ckage
eva lua t ion and se le c t ion and then implement it se amle s s ly to a chieve de s ired
bene fits .
Wipro offe r s pa ckage se le c t ion and softwa re implementa t ion se rvic e s a c ros s
a ll te chnology doma ins like E- Bus ine s s , ERP, SCM,
CRM, Ente rpr ise Applic a t ion Integra t ion, Da ta
Wa rehous ing, and Web Se cur ity.
SYSTEM INTEGRATION
I ts neve r be en more cha llenging building solut ions with myr iad of
te chnology choic e s suppor t ing an eve r - dynamic bus ine s s environment
The Bre adth and Depth of our Sys tem Integra t ion Capabilit ie s enable s us to
leve rage your IT inve s tments , minimize your r isk and de live r comple te
sys tem integra t ion se rvic e s and solut ions addre s sed to your unique bus ine s s
ne eds .
We combine complex te chnologie s toge the r with our proven proc e s se s to
maximize compa t ibility, inte rope rability and ente rpr ise wide informa t ion
integra t io n.
Sys tem Integra t ion por t folio offe r s :
• Archite c t , Integra te and Manage cus tom applic a t ion and
informa t io n infra s t ruc ture s
• Integra t ion of Softwa re and Ha rdwa re components
• Ne twork Integra t ion

29. 29
•
Ente rpr ise Applic a t ion Integra t ion
• Lega cy to Web Migra t ion
SUPPLY CHAIN MANAGEMENT
Wipro provide s comple te bus ine s s consult ing and te chnic a l integra t ion
se rvic e s for supply cha in management (SCM) . W ip r o ’ s ye a r s o f e xp e r ie nc e
in doing la rge - sc a le ERP implementa t ions have cont r ibuted gre a t ly to the ir
e ffor ts in this a re a .
The ir Supply Cha in solut ions a re focused on he lping c lients addre s s key
is sue s like Purcha s ing, Inbound Logis t ic s , Ope ra t ions , Wa rehouse
Management , Outbound Logis t ic s , and
Demand Management . Our SCM te chnology pra c t ic e provide s expe r t ise in
solut ions like i2, SAP and Ora c le ba cked by expe r ienc ed te chnic a l and
func t iona l consultants a s we ll a s c e r t ified produc t expe r ts .
ENTERPRISE APPLICATION INTEGRATION
De l ive ring the right produc t , at the right t ime , at the right
plac e
Achieving se amle s s integra t ion is not a ll tha t e a sy a s it appe a r s , a s it
involve s integra t ion of inte rna l, home grown applic a t ions , lega cy sys tems
with the exte rna l bus ine s s proc e s se s and sys tems .
Wipro' s expe r t ise in the EAI spa c e inc lude s spe c ia liza t ion on middlewa re
produc ts like MQSe r ie s , Se ebeyond, webMe thods , WebSphe re , Tibco, Vit r ia
and Me rc a tor . Wipro ha s a lso deve loped an opt imized EAI Proje c t
me thodology and produc t eva lua t ion framework ba sed on work expe r ienc e
with la rge For tune 500 companie s a c ros s indus t ry doma ins and geographie s .
Wipro is one of the fir s t IT consult ing organiza t ions to re cognize and
deve lop the expe r t ise required to implement integra t ion solut ions us ing EAI
te chnology. This ha s he lped Wipro implement bus ine s s c r it ic a l EAI
solut ions for a numbe r of cus tome r s , deve lop me thodology, s tanda rds and
templa te s to spe ed up proje c t implementa t ions .
Wipro' s se rvic e offe r ings in EAI provide s the following c le a r
cut bene fits to any bus ine s s :
Reduc e s sys tems / IT tota l cos t of owne r ship
Maximize s inve s tments in exis t ing sys tems
Implements bus ine s s change in unde r lying informa t io n
te chnology sys tems
Provide s globa l ente rpr ise vis ibil i ty of informa t ion and
bus ine s s proc e s se s
Func t ional Ve ri f icat ion
• Planning, Se tup and Exe cut ion
• HDL / C / HVL, Single or mixed mode

30. • Automa ted te s tbench c re a t ion and te s t exe cut ion
30
• As se r t ion ba sed ve r ific a t ion
• HW Prototyping Boa rd de s ign
De s ign Impleme ntat ion
• RTL coding in Ve r ilog/ VHDL
• DFT Logic Inse r t ion and Opt imiza t io n
• Chip Vir tua l Prototyping
• Hie ra rchic a l or fla t Phys ic a l de s ign
• Phys ic a l Synthe s is / Opt imiza t ion
• Signa l Integr ity I s sue Prevent ion, Ana lys is and Repa ir
• Phys ic a l Ve r ific a t ion
• Sta t ic Timing Ana lys is
• Logic Equiva lenc e Che cking
• ATPG/ te s t ve c tor gene ra t ion
Si l icon Val idat ion
• Inte r fa c e to Founda ry, Te s t and Pa ckage House s
• Diagnos t ic s and firmwa re
• Va lida t ion Boa rd de s ign
Produc t Engine e ring Support
SOC De s ign
SYSTEM-ON-CHIP
Time - to -ma rke t pre s sure s and the ne ed for integra t ing more func t ions in
s ilicon is fue ling the SoC ma rke t ' s growth. At Wipro, people leve rage on
an extens ive inte lle c tua l prope r ty ( IP) por t folio, sys tems knowledge and
expe r ienc e with te chnologie s like ARM to ta rge t spe c ific ve r t ic a l ma rke ts
with Sys tem- on- Chip solut ions tha t me e t a supe r se t of applic a t ion ne eds .
They have t rans la ted a de c ade of VLSI de s ign expe r ienc e into
a proven de s ign me thodology for complex SoCs .
Wipro' s SoC C ente r c an jump - s ta r t Sys tem- on- chip de s igns
with its produc t - re ady SoC Archite c ture Pla t form (SoC -

31. RA P To R™ ) t ha t p r o vid e s e a r ly - to -ma rke t , high pe r formanc e de s ign
c apabilit ie s with the be s t chanc e s of fir s t - t ime s ilicon suc c e s s . Wipro is a n
ARM- approved third pa r ty de s ign c ente r und e r t he A RM A TA P ™
Te chnology Ac c e s s Program.
W ip r o ’ s p o r t fo lio o f s e r vic e s :
• Comprehens ive SoC d e s ign and implementa t ion
• Re engine e r ing and re ta rge t ing se rvic e s
31
• SoC P e r iphe ra l block de s igns
• Core te chnology lic ens ing
• Embedded Softwa re (OS P or t , Boot Code , Dr ive r s ,
Firmwa re , Applic a t ion Softwa re )
A pla t form ba sed solut ion such a s SoC - RAPToR consolida te s two key
requirements of ma rke t re adine s s and de s ign flexibility. By us ing a
prede fined pla t form, the de s ign te am s ta r ts from a previous ly synthe s ized
and ve r ified se t of func t ions .
• Reduc e s ove ra ll de s ign t ime , thus ga ining t ime - to -ma rke t
advantage .
• A de s ign tha t c an be cus tomized to me e t applic a t ion
spe c ific ne eds by adding or removing any of the
va lida ted components or by adding 3rd pa r ty blocks .
• Use r configurabi l it y and de s ign flexibi l it y to provide
produc t re ady re fe renc e a rchite c ture s for digita l audio playe r s , handhe ld
devic e s digita l c ame ra s and othe r consume r applic a t ions .
FPGA
Wipro offe r s FPGA De s igns a long with our Boa rd De s ign. Our VLSI te am
ha s good expe r t ise in de s igning Mult i- Million ga te FPGAs to te s t the
comple te logic func t iona lity in a sys tem environment much be fore the
manufa c t ur i ng pha se
With inc re a s ing Complexity of IC de s igns , the ne ed for thorough de s ign
ve r ific a t ion to ensure fir s t t ime s ilicon suc c e s s is inevitable . In orde r to
ensure Logic func t iona l it y in
a S ys t e m e nvir o nme nt , W ip r o ’ s V LS I t e a m o ffe r s t he
following
Proven Expe r t ise in complex FPGA De s igns
• Extending upto 1.5MN ASIC ga te s (XCV4000 devic e )
• DDR
SDRAM
inte r fa c e
ope ra t ing
a t

32. 160
MHz
implemented in Vir tex FPGA
• Use of Ve r ilog / VHDL for De s ign Ent ry
• Phys ic a l Synthe s is ba sed flow for high frequency de s igns
Expe r ienc e in working on va r ious le ading FPGA vendor s
• Expe r ienc e in Xilinx, Alte ra , Ac te l Devic e s
• Expe r ienc e in Vir tex, Apex Se r ie s of Devic e s
• XPERTS Pa r tne r ship with Xilinx
De fined and proven FPGA de s ign me thodology & Guide line s -
EagleWis ion
• Es tablished guide line for FPGA se le c t ion
• Proven me thodology for t iming c losure
• Proven te chnique s for a re a opt imiza t io n and fitment
• Es tablished Guide line for ASIC to FPGA Conve r s ion
• Wipro' s Ve r ific a t ion Environment Cre a t ion Tool - WAVe
•
Re us a b le RTL c o r e s a nd ve r i f ic a t io n c omp o ne nt s
Othe r Se rvic e s offe red a re :-
32
• Boa rd De s ign
• ASIC De s ign
• Turnkey Sys tem De s ign
• Firmwa re and Softwa re Deve lopment
♦ SYSTEM SOFTWARE DEVELOPMENT
• Ope rat ing Sys tems
•
De vic e D rive r D e ve lopme nt
Bus ine s s proce s s outsourc ing
Cus tome r Inte ra c t ion Se rvic e s
• Financ e and a c count ing se rvic e s
• Payment se rvic e s
• Indus t ry Adminis t ra t ion Se rvic e s

33. 33
• HR Proc e s s ing se rvic e s
• Supply cha in se rvic e s
• Knowledge se rvic e s
BUSINESS PROCESS OUTSOURCING – BPO
As organiza t ions a round the wor ld s t r ive to improve the qua lity of the ir
proc e s se s while managing the ir bot tom line s , Bus ine s s Proc e s s Outsourc ing
ha s be come the new impe ra t ive . Wipro Spe c t ra mind, India ' s la rge s t third -
pa r ty offshore BPO provide r , pa r tne r s with the ir c lients to provide a full
spe c t rum of BPO se rvic e s cove r ing a ll five leve ls :
Da ta ent ry
Rule s - se t proc e s s ing
Dec is ion-mak ing
Dire c t cus tome r inte r fa c e
Expe r t knowledge se rvic e s
Wipro fur the r c lub its va s t IT solut ions expe r ienc e of two de c ade s and a
dive r se doma in expe r t ise to se rve For tune 500 cus tome r s wor ldwide . For
example , a le ading For tune globa l PC manufa c ture r chose Wipro
Spe c t ramind for outsourc ing te chnic a l suppor t to a chieve s ignific ant cos t
savings while improving and ma inta ining the qua lity of se rvic e de live ry to
its cus tome r s
W ip r o ’ s Bus ine s s P r o c e s s O ut s o ur c ing p o r t fo lio
inc lude s end - to - end solut ions a c ros s a spe c t rum of
indus t r ie s
SERVICE OFFERING
♦ Cus tome r Inte rac t ion Se rvic e s
The cos t of a cquir ing a new cus tome r is five t ime s the cos t of re ta ining an
old one . And henc e it is impor tant tha t your cus tome r inte ra c t ion is managed
in the be s t pos s ible way. Cus tome r Inte ra c t ion Se rvic e s a t Wipro a re
ta ilored to provide supe r ior cus tome r inte ra c t ion and henc e leve rage eve ry
c us t o me r r e la t io ns hip t o t he fulle s t . W ip r o ’ s p o r t fo lio inc lude s a whole
gamut of cus tome r fa c ing offe r ings inc luding 24/7 c us tome r suppor t through
voic e ( in- bound and
out - bound c a lls ) , e -ma il and web mediums , te lema rke t ing se rvic e s , te chnic a l
suppor t se rvic e s and employe e IT he lpde sk se rvic e s .
Wipro
se rve s
mult iple
indus t r ie s
inc luding
insuranc e , banks , financ ia l se rvic e s companie s , re ta ile r s and OEM' s .

34. Click on the links be low to view e a ch se rvic e offe r ing in
de ta il:
34
Cus tome r Suppor t Se rvic e s
Te lema rke t ing Se rvic e s
Te chnic a l Suppor t Se rvic e s
IT He lp De sk Se rvic e s
BENEFITS
The k e y b e ne fit s o f us ing W ip r o ’ s c us t o me r int e r a c t io n
se rvic e s inc lude :
Improved cus tome r se rvic e leve ls
Reduc ed cus tome r suppor t /ma rke t ing cos ts
Highe r sa le s conve r s ion ra te
Enhanc ed flexibi l it y to manage se rvic e pe aks and
t roughs , produc t life cyc le s
Homogeneous , c le a r ly de fined proc e s se s a c ros s
geographie s
Gre a te r cove rage and numbe r of inte ra c t ions with
cus tome r s
CUSTOMER SUPPORT SERVICES
W ip r o ’ s c us t o me r s e r vic e o ffe r ings a ims a t c r e a t ing a vir t ua l cus tome r
se rvic e c ente r to manage cus tome r conc e rns and que r ie s through mult iple
channe ls inc luding voic e , e -ma il and cha t on a 24/7 ba s is . Example s of this
inc lude cus tome r s c a lling to che ck on the ir orde r s ta tus , cus tome r s c a lling
to che ck for informa t ion on produc ts and se rvic e s , cus tome r s c a lling to
ve r ify the ir a c count s ta tus , cus tome r s c a lling to che ck the ir re se rva t ion
s ta tus e tc .
TELEMARKETING SERVICES
Colla te ra l ve r if ic a t ion
Sur rende r
Audits & Re ins ta tement
Ac counts Re c e ivable
Ac count ing & Re conc ilia t ion
Cla im Ove rpayment
Cus tome r se rvic e - voic e /ema il
Claims Proc e s s ing
Cla im Se t Up
Eligib i l i t y
Duplic a t ion

35. Va lida te Re se rve s
Medic a l Supplementa l
Provide r Exc e s s Re insuranc e
Spe c ific Exc e s s Re insuranc e
Adjudic a t ion
Ac count Se t t lement
Mortgage Proc e s s ing
Our mor tgage proc e s s ing se rvic e s offe r comprehens ive solut ions to the
mor tgage se c tor mapping the comple te indus t ry bus ine s s proc e s se s ranging
from bus ine s s a cquis it ion se rvic e s to colle c t ions . The se inc lude :
New Bus ine s s Acquis i t ion
Inbound/outbound enquir ie s
Loan form da ta ent ry
Colla te ra l che cks
Appra isa l Tit le Che cks
35
Credit che cks
Prope r ty va lua t ion
Tit le che cks
Prope r ty Insuranc e che cks
Lega l c le a ranc e s
Unde rwri t i ng Dis burs eme nt
Credit eva lua t ion
Appra isa l amount
Che cks for a ll othe r suppor t ing
Money disbur sement
Billing
Se rvic ing Colle c t ions Ma intenanc e
Ea r ly and ove rdue colle c t ion c a lls
As se t Management
Ove rdue payments proc e s s ing
Ac count ing and re conc ilia t ion
HR PROCESSING SERVICES
Knowledge organiza t ions today re a lize tha t employe e s a re t he ba ck - bone of
the ente rpr ise and henc e it is impe ra t ive tha t employe e proc e s se s , e spe c ia lly
those impa c t ing employe e re la t ions and employe e sa t is fa c t ion ne ed to be
managed we ll. We provide a comprehens ive suite of HR Proc e s s ing se rvic e s
ranging from payroll se rvic e s to bene fits adminis t ra t ion to pe r sonne l
adminis t ra t io n, hir ing, re c ruitment and t ra ining. Our HR offe r ings inc lude
Payrol l s e rvic e s
Re c e ipt and ana lys is of payroll da ta
Repor t ing and payment of payroll taxe s

36. I s suing payments (via che ck or e le c t ronic payment ) and repor ts
to employe e s
I s suing payments to third pa r t ie s ( for example , employe e IRAs )
and repor t ing of da ta to end use r
Be ne f i t s adminis trat ion
Dis t r ibut ion of he a lthc a re and re t irement plan informa t ion
36
Managing e ligibi l it y
Answe r ing que s t ions rega rding cove rage
As a re spons ible corpora te c it izen, Wipro is de eply commit ted to the
soc ie ty, in which it live s and work. This commitment take s the form of many
init ia t ive s . Some a re out lined he re :
Applying Thought in s chools
To Wipro, the future of the soc ie ty depends on the ability of its children to
think ana lyt ic a lly and c re a t ive ly, and be life long le a rne r s . Wipro be lieve s
tha t the convent iona l educ a t ion sys tem is not equipping children with such
abilit ie s . Children mus t a cquire the skill of how to le a rn, ra the r than be ing
ove rwhe lmed with a la rge amount of informa t ion, and mus t enjoy the
proc e s s of le a rning, so tha t wha t is le a rnt is re ta ined.
The mis s ion of the 'Wipro Applying Thought in Schools ' program is
enhanc ing c re a t ivity and problem solving skills among children by
c a ta lyzing sys temic change s . Re cognizing tha t the te a che r ha s the mos t
profound influenc e on a child' s le a r ning a b ilit y, a t t he he a r t o f W ip r o ’ s
program is te a che r empowe rment and re - skilling. The te a che r re - skilling
program wa s launched in May 2001, to provide comprehens ive t ra ining on
innova t ive te a ching and a s se s sment me thods , a nd suppor t the ir a c t ive
implementa t ion within the c la s s room. Begun fir s t in Banga lore , its suc c e s s
ha s enabled Wipro to take it forwa rd to othe r c it ie s in India .
Wipro is re a ching out to pa rents in an a t tempt to change the ir wor ld - view of
the purpose of e duc a t ion. A program to t ra in pa rents is be ing put toge the r ,
to enable them to he lp the ir children a cquire life skills , and suppor t the
change s be ing brought about in the school.
The school management , inc luding the Pr inc ipa l, is the integra l pa r t of the
p rogram to br ing about sys temic change s within the school to c re a te an
environment for qua lity educ a t ion. Wipro is he lping the school management
re cognize spe c ific sys temic change s and a s s is t in its implementa t ion. As the
program sc a le s up, Wipro would le ad change s in the cur r iculum and
examina t ion sys tem. For a c c e le ra t ing the sys temic change s a t the na t iona l
leve l,
Wipro Forum on
qua lity in educ a t ion ha s be en launched. The forum is intended
to work a s a pla t form for sha r ing ide a s and a s a pre s sure

37. group to br ing about sys temic change s .
Promot ing mind le ade rs
At Wipro, a na tura l extens ion of "Applying Thought" wa s to promote the
many ta lented youngs te r s in India , in the fie ld of che s s . While Wipro took
many promis ing youngs te r s unde r the ir wing, the ir ambit ion saw fruit ion
when P Ha r ikr ishna , a t 15, be c ame India ' s younge s t che s s Grandma s te r . His
vic tory bore te s t imony to the fa c t tha t "Applying Thought" is not jus t a
bus ine s s philosophy, but a lso an approa ch to suc c e s s in a ll human ende avor ,
be it a t wo rk or play. This ha s fur the r s t r e ngt he ne d W ip r o ’ s r e s o lve t o ma k e
India a che s s supe rpowe r . And thus , Wipro is nur tur ing five more budding
ta lents in the future .
Wipro is highly sens it ive to the impa c t of the ir bus ine s s a c t ivit ie s on
environment and soc ie ty. This is re fle c ted in the me a sure s taken to monitor
and cont rol re sourc e s and a c t ivit ie s tha t inte ra c t with na ture and people
Environme nt , he al th and s afe ty pol icy
Wipro is commit ted to providing a sa fe and he a lthy work
environment to a ll the employe e s and a s soc ia te s . This is done
with the he lp of suitable management sys tems tha t a re a imed
a t :
Prevent ion of a c c idents
Conse rva t ion of na tura l re sourc e s
Prevent ion of pollut ion and ha za rds
Complianc e with legis la t ion and regula t ions tha t a re
37
re levant to our organiza t ion
Deve lopment of sa fe work pra c t ic e s by regula r t ra ining to
employe e s and suppor t s ta ff
Pe r iodic review of sys tems and proc e s se s a imed a t
cont inua l improvement
W ip r o ’ s e ffo r t s t o imp r o ve t he ir s t a nd a r d s c o nt inuo us ly a nd put an e ffe c t ive
Environmenta l Management Sys tem (EMS) in pla c e ha s re sulted in them
be ing awa rded the ISO 14001 c e r t ific a t ion.
This in e ffe c t c e r t ifie s tha t Wipro a s an organiza t ion ha s a se r ie s of
inte rna t iona l s tanda rds for EMS, volunta ry s tanda rds tha t e s tablish and
obje c t ive ly eva lua te EMS, 'Proc e s s Standa rds '
and
not
jus t
'Pe r formanc e
Standa rds ' ,
a
standardized and internationally recognized blue print for effective EMS and a frame work for
setting and establishing EMS.

38. Wipro e nvironme nt ini t iat ive s are : -
Wipro' s EMS init ia t ive s a re de s igned for opt imum ut iliza t ion of na tura l
re sourc e s and cons tant monitor ing of environmenta l impa c t while providing
se rvic e .
Some of the init ia t ive s unde r this umbre lla inc lude :
Ene rgy a udit /Ene rgy conse rva t ion
Wa te r management
Land contamina t ion management
Wa s te management
Employe e he a lth and sa fe ty
Adopt ion of pa rks
Effe c t ive s ta t ione ry usage
Ove rcoming re sourc e deple t ion
Be ne f i t s
The bene fits of the se init ia t ive s a re :
Produc ts /se rvic e s a re proc e s sed unde r a cont rolled environment
Reduc t ion of ene rgy consumpt ion by 10%
Be t te r monitor ing and cont rol sys tems
Inc re a sed awa rene s s among employe e s re sult ing in 38%
reduc t ion in food wa s tage
Qua r te r - on- qua r te r reduc t ion of 10% in wa te r consumpt ion from
conse rva t ion me a sure s
WIPRO RATING
At a t ime when pe r formanc e c an be the only re a l indic a tor of
a c o mp a ny’ s c r e d e nt ia ls , W ip r o ’ s r e s ult s s p e a k fo r
themse lve s . Ranked India ' s mos t va luable company by
Bus ine s s Today and 16th among the softwa re se rvic e s
companie s in the wor ld by Bus ine s s We ek, Wipro ha s had a
Cumula t ive Annua l Growth Ra te (CAGR) of 50% ove r the la s t
five ye a r s , exhibit ing s tability, profitabilit y and growth r ight
from inc ept ion.
St rong fundamenta ls like qua lity, integr ity, an d supreme
c us t o me r s e r vic e ha ve b e e n t he d r ive r s o f W ip r o ’ s gr o w t h.
Wipro is convinc ed about the long- te rm va lue propos it ion of
the company - which is ba sed on the ir te chnic a l depth, qua lity
le ade r ship and an a t t ra c t ive va lue for money propos it ion .
DIVIDEND TRACK RECORD AT WIPRO
38

39. 39

40. 40
ye a
r
Sha re s Outs tanding
(mill ion)
Dividend pe r sha re
(Rs )
Tota l Divide nd (Rs
mill ion)
19891.84
2 . 5
4 . 6
19903.70
2 . 5
9 . 2
19913.70
2 . 5
9 . 2
19923.70
2 . 5
9 . 2
19937.40
2 . 5
18.4
19947.40
2 . 5
18.4
199515.30
2 . 5
38.20
199615.30
2 . 5
38.20
199715.30
2 . 5
38.20
199845.83
1 . 5
68.70
199945.83
1 . 5
68.70
2000229.16
0.30
68.70
2001232.44
0.50

41. 116.22
WIPRO INNOVATION
One of the four values articulated in Wipro’s Promise statement, Wipro believe innovation is a
critical factor in fuelling our growth. At Wipro, innovation is defined as the implementation of a
new idea that results in a marketable product or service. This definition ensures that creative
brilliance is converted to business realities as a result of strong processes and focused initiatives.
Wipro has realized significant business value from targeted and focused innovation programs —
the benefits
of which have been passed on to our customers. This enterprise-wide focus on innovation has led
to important
self-sustaining initiatives that include Flow-Brix for the publishing industry and Home Gateway,
Wipro’s
residential gateway solution. Wipro’s innovation process comprises:
Theme labs
At Wipro, innovation happens around selected core themes that are strategic to them. Each theme
has a theme
lab targeted towards IP or component development. Some core themes that we have taken up
include:
Home ne tworking
Knowle dge manageme nt & col laborat ion
Conte nt comme rc e
conve r t ing them into ma rke table se rvic e s , sa id Wipro Infote ch
gene ra l manage r Anil K Ja in.
With this , Wipro Infote ch ha s put toge the r a 20 -membe r spe c ia l te am who' s
sole re spons ibility will lie in gene ra t ing ide a s ba sed on ma rke t t rends and
cus tome r requirements which
will both
cont r ibute towa rds be t te r
41
cus tome r
sa t is fa c t ion and be come a revenue - gene ra t ing bus ine s s pra c t ic e . Take for
example , Wipro Infote ch' s IT Opt imisa t ion pra c t ic e . This pra c t ic e which is
now pa r t of our consult ing bus ine s s wa s a re sult of our Innova t ion
programme . We a r r ive d a t a fo r mula , w hic h c o uld a ud it t he c us t o me r ’ s
infra s t ruc ture and opt imise it for him. This is now a regula r pa id - for
consult ing pra c t ic e a t Wipro Infote ch, Mr Ja in says . The whole te am ge ts to
work knowing fully we ll tha t a pa r t icula r proc e s s may or may not work. So
the inhe rent r isk e lement is fa c tored in and the top management commits
re sourc e s a fte r unde r s tanding tha t .
On the spe c ific s of the approa ch the ent ire proc e s s of ide a t ion/ innova t ion is
divided into five ga te s s ta r t ing with the Ide a Ga te whe re the ide a t ion
happens . This is followed by the Eva lua t ion Ga te whe re the ide a proposed is
put through r igorous ana lys is . Onc e an ide a is pa s sed on from this s tage ,
next fo llows the Commitment Ga te whe re the re sourc e s to the proje c t a re

42. commit ted. Fina lly it ' s the Volume Ga te whe re the pra c t ic e is launched and
be come s pa r t of the norma l.
WI PR O ’ s V A LU ES
The ir va lue s a re ext reme ly impor tant to them and form the bedrock of the ir
vis ion and plans . Va lue s a re an integra l pa r t of Wipro culture and pre sent a
common fa c e to our cus tome r . The four Wipro va lue s : Human Va lue s ,
Integr ity, Innova t ive Solut ions and Va lue for Money a re enc apsula ted in
the ir promise to the cus tome r and in our ident ity.
The se va lue s shape our thinking, our behaviour , our culture and how we
come a c ros s to our cus tome r s , pa r tne r s and to the wor ld a t la rge .
42
CHAPTER-6
CONCLUSION &
SUGGESTIONS
CONCLUSION
At Wipro Spe c t ramind, our ye a r s of expe r ienc e with the
wor ld' s le ading companie s have he lped us unde r s tand how
te chnology c an he lp globa l bus ine s se s me e t the ir ne eds .
Wipro Spe c t ramind Se rvic e De live ry Mode l
For BPO proje c ts , Wipro follow the Wipro Spe c t ramind
Se rvic e De live ry Mode l, which is a robus t ly de fined
framework to manage the comple te BPO proc e s s migra t ion
and t rans it ion management and ha s be en deve loped ba sed on
the expe r ienc e ga ined from migra t ing more than 390 remote
bus ine s s proc e s se s to India ove r the pa s t ten ye a r s . This
proven se rvic e t rans fe r pla t form is de s igned to ensure proc e s s
integr ity and minimize inhe rent migra t ion r isks .
The mode l inc lude s a t r ied and te s ted Trans it ion Toolkit to
suppor t t rans it ion management by ensur ing tha t the re is a
documented me thodology with forma ts , tools , guide line s and
p a s t le a r ning’ s in p la c e t o a id t he t r a ns it io n t e a m in d e -
r isking the t rans it ion of a cus tome r ' s proc e s se s and reduc ing
the pa in of migra t ion a s much a s pos s ible . A coordina ted
proje c t management sys tem c apture s c r it ic a l c lient
documenta t ion a nd incorpora te s an extens ive knowledge ba se
tha t a s s is ts the t rans it ion management te am in unde r s tanding,
duplic a t ing, and migra t ing mis s ion- c r it ic a l bus ine s s
proc e s se s .
The mode l ha s four key s tage s , a s shown in the diagram be low
and the obje c t ive s , a c t ivit ie s , skills and re spons ibilit ie s a t
e a ch s tage a re diffe rent

43. SUGGESTIONS
With a re lent le s s focus on qua lity & proc e s se s , Wipro ha s se t inte rna t iona l
benchma rks in exe cut ion exc e llenc e tha t ha s t rans la ted into me a surable
bus ine s s bene fits for the ir cus tome r s . Wipro offe r the ir c lients the
advantage s of:
360-de gre e s olut ions
From s t ra tegy to exe cut ion, Wipro ha s the c apabilit ie s to provide the ir
cus tome r s with se amle s s , one - s top solut ions . Be it ge t t ing c lose r to the ir
cus tome r s or ge t t ing produc ts to ma rke t , Wipro addre s s the ent ire spe c t rum
of te chnology ne eds .
Qual i ty le ade rs hip
With an integra ted qua lity approa ch of Six Sigma , SEI CMMi Leve l 5, SEI
CMM leve l 5, PCMM Leve l 5 and ISO 9000, Wipro have se t inte rna t iona l
benchma rks in qua lity. Howeve r , they neve r los t s ight of the fa c t tha t this
focus on qua lity mus t ult ima te ly t rans la te into bene fits for the ir cus tome r s :
Pos t - re le a se de fe c ts a t 0.2 pe r KLOC, amongs t the lowe s t in the indus t ry
91% proje c ts comple ted on schedule a s o pposed to an indus t ry ave rage of
55%
43

44. 98.5% reque s ts se rvic ed on t ime
Produc t ivity ( loc /pe r son
day) of 74% a s opposed to an indus t ry ave rage of 58%
Me asurable bus ine s s re s ul t s
The pr ima ry dr ive r for IT outsourc ing is va lue and Wipro firmly be lieve tha t
the de live ry of this va lue mus t be through me a surable bus ine s s re sults .
Wipro have cons is tent ly exc e eded cus tome r expe c ta t ions by de live r ing on
c a lculable pa rame te r s , be it lowe r cos ts , quicke r t ime - to -ma rke t or gre a te r
produc t ivity.
75% fa s te r t ime - to -ma rke t
35% cos t savings
35% produc t ivi t y enhanc eme nts
Prove n track re cord
When Wipro ta lks about de live r ing va lue , they ba ck it with a proven
t ra ck re cord tha t spans cus tome r s a round the globe . Che ck the se fa c ts :
85% cus tome r a re "more than sa t is f ied " with Wipro se rvic e
300
c lients (50 of them a re For tune 500 companie s )
Cus tome r sa t is fa c t io n index of 4.2 on 5.0
La rge s t orde r through
cus tome r re fe r ra l
WIPRO FLUID PLANS EXPANSION TO CHINA,
RUSSIA AND S .A.
Encouraged by the good re sponse it ha s gene ra ted so fa r in
c e r ta in ove r se a s ma rke ts , Wipro Fluid Powe r , the engine e r ing
divis ion of Wipro today sa id it would expand ope ra t ions to
China , South Afr ic a and Rus s ia . "We a re explor ing some
ove r se a s ma rke ts like South Afr ic a and Rus s ia to se ll our
produc ts . Our next ta rge t will be China , " WFP pre s ident M
Se e thapa thy Rao sa id.
WFP, one the olde s t divis ions of it solut ions provide r ma jor Wipro, wa s the
se cond in line dur ing its t rans forma t ion from a consume r durable company
to it ma jor . I t is Ind ia ' s top fluid powe r company with a le ade r ship pos it ion
in hydraulic cylinde r s and t ruck t ipping sys tems . They a re a lre ady expor t ing
the bulk of our produc ts to Japan, Tha iland and some othe r count r ie s . As
pa r t of the spe c ia l empha s is on expor ts we a re a ls o explor ing new ma rke ts , "
the pre s ident sa id.
Rao sa id the divis ion wa s now cont r ibut ing ove r Rs 100 c rore in the tota l
turnove r of Wipro. About five pe r c ent of this c ame from expor ts . They hope
44

45. tha t the sha re of expor ts in our tota l turnove r will be ove r 15 pe r c ent
dur ing the next 18 months . Rao sa id WFP wa s pe rhaps the only company in
the fluid powe r bus ine s s in India to have a s t rong in - house de s ign c ent re
ba cked up by a comprehens ive and mode rn manufa c tur ing ba se suppor ted by
extens ive qua lity sys tems and an a ll- India suppor t ne twork of sa le s and
se rvic e .
BIBLIOGRAPHY
BOOKS: -
•
Kothari , C.R. Re s e arch Me thodolgy, 3 rd Edi t ion, 1997,
Vikas Publ icat ion Hous e Pvt . Ltd. , New De lhi .
We bs i te s : -
45
www.wiprote chno lo gie s . com
www. indiab ul ls . com
www. ic ic id ire c t . com