mumbai dabbawala

1. Case Study : Mumbai Dabbawala
Padmini
Prasun
Fateh 1
Amrit

2. Introduction
Caters to
1890 2010
2 Lakhs Customer
1 Employee 5000 Employee
A Day
Meals On Wheels
2
Presented By Amrit, Prasun, Fateh & Padmini

3. Why so Famous?
99.999% Error Free
Matchless Service
Service Six Sigma Icon of Hardwork
Certified
In The League Of GE,
Motorola
3
Presented By Amrit, Prasun, Fateh & Padmini

4. Supply Chain
Inventory
Inventory
Purchase
Purchase Process
Process Marketing
Marketing
Management
Management
SUPPLY CHAIN
Some of the major companies of the world fail to coordinate
the activities of supply chain which are flawlessly managed by
semi-litterate dabbawals,with accuracy of 99.999%
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Presented By Amrit, Prasun, Fateh & Padmini

5. Supply Chain
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Presented By Amrit, Prasun, Fateh & Padmini

6. Features of Supply
Chain
● 0% Fuel
● 0% Modern Technology
● 0% Investments
● 0% Disputes
● 100% customer satisfaction
● 99.9999% performance
6
Presented By Amrit, Prasun, Fateh & Padmini

7. Time Management
10.30-
8-10.30 11.30
am Tiffin Journey
is in local
collected train after
from sorting
house
11.30-
12.30 12.30-1
Unloadi Tiffins
ng and are
sorting deliverd
at
destinat
ion
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Presented By Amrit, Prasun, Fateh & Padmini

8. Strengths of the
Supply Chain
● High Stress on Human Capital
● Everyone is an Equal share holder of the firm
● Discipline
● Fined for non-conformity with rules
● May leave customer if he continuously delays
● Absentees are taken care of
● Rain doesnt stop their spirit of service
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Presented By Amrit, Prasun, Fateh & Padmini

9. 9
Presented By Amrit, Prasun, Fateh & Padmini

10. Structure
PRESIDENT
PRESIDENT
VICE PRESIDENT
VICE PRESIDENT
13 MEMBERS
GENERAL SECRETARY
GENERAL SECRETARY
TREASURER
TREASURER
DIRECTORS(9)
DIRECTORS(9)
MUKADAM
MUKADAM
MEMBERS(5000)
MEMBERS(5000) 10
Presented By Amrit, Prasun, Fateh & Padmini

11. Believes of
Dabbawala
● Work is Worship
● Serving People is Serving GOD
● Annadan is Mahadan
● Time is Money
● The Descendents of Dabbawala were the
warriors in the army of Chatrapati Shivaji
Maharaj
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Presented By Amrit, Prasun, Fateh & Padmini

12. Case
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Presented By Amrit, Prasun, Fateh & Padmini

13. SWOT
● Simplicity
WEAKNESS
STRENGTHS
● Dependability on Locals
● Coordination
● Funds for Association
● Time Management
● Limited Access to
● Low Operating Cost
Education
● Customer Satsifaction
OPPORTUNITITES
THREATS
● Wide range of Publicity ● Fast food
● Catering ● Change in Timings
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Presented By Amrit, Prasun, Fateh & Padmini

14. THANK YOU