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3 Ways to Start a B2B
Influencer Engagement
Program
www.onalytica.com
Alistair Wheate
@alwheate
alistair.wheate@onalytica.com
1. Intro
2. Preparation
3. Paid vs Organic
4. Getting Started – 3 Models
5. Case Studies
6. Supporting Materials
Preparatory Work
Michael Birch - Investor
Paul Birch - Investor
Tim Williams - CEO
• Company Founded 2009 in London, UK
• Influencer Marketing SaaS & Supporting Professional Services
• Influencer Discovery Influencer Relationship Management Insights Reporting
• Dedicated Customer Success , Insights & Analytics Teams
About Onalytica
1. KNOW YOUR OBJECTIVES
Why are you wanting to work with influencers? Different objectives may need different strategies.
2. KNOW YOUR TOPICS
Properly map out your topics. Don’t just use topline category headings.
3. PLAN YOUR CALENDAR
Relationships take time to build to get the best results. Plan early to engage with influencers.
4. 6 MONTHS BACK - 6 MONTHS FORWARD
Map out the key events in your industry in the last 6 months and what’s coming in the next 6.
5. ENGAGE YOUR TEAM
Get your own experts involved in your influencer engagement program.
6. THINK ABOUT YOUR ‘OFFER’
Other than payment – what other value can you bring to influencers?
Preparatory Work
Which Influencer Personas should you partner with?
• High trust, low reach (1 to 1000 followers)
• Average internet consumers
• Don’t consider themselves influencers
• Small network of highly engaged followers
• High trust, low reach (1 to ∞ followers)
• This type of influencer is earned
• Highly satisfied customers with your product / brand
• Positive word-of-mouth, content and recommendations
• High trust & engagement, good reach (1K to 20K followers)
• Extremely relevant, high quality content creator
• Organic relationship and co-creation of content
• Pay for onerous time, travel and content partnerships
• High authority, high global reach (20K to 100K followers)
• Engages with select group of key influencers
• Organic approach only works if brands offers equal value
• Paid to attend and speak at conferences / write content
• Massive reach (100K to 300K followers)
• Established Audience built up over many years
• Famous, represented by a manager or a talent agency
• Sometimes untouchable through organic approaches
• Low engagement, massive reach (300K + followers)
• Expensive - paid approach only
• Endorsing products / charitable causes
Which Influencer Personas should you partner with?
1
2
3
Many of the real influencers don’t worry about being “Influential”
Important to look for those who have influencer without “trying”
Don’t have a ‘one size fits all’ criteria for choosing influencers
Set criteria that align with the purpose for which you are engaging the
influencer
Take time to think through your topics in detail
The more granular you can get the more specialist
influencers will come to the fore
Michael Brenner, Content Marketing Strategist, CEO of Marketing Insider Group
Things to keep in mind looking for B2B Influencers
Paid vs Organic
ORGANIC
Real long-term
relationships
Sustainable
Earned Attention
Cost-effective
Reduces reliance on Paid
PAID
Large splash
High profile influencers
Celebrities
Clicks not customers!
HYBRID
This can work with the
right blend of organic
always-on and targeted
paid campaigns
1
2
3
What value will you help them deliver to their audience?
(Content, Knowledge, Access to Senior Execs)
How will you increase their influence / personal brand?
(Platform Reach, Networking, Awareness, Relevancy, New Audiences,
Backlinks to their content)
Create and develop your relationships organically!
“ It’s important to focus on finding ways to help the influencer. Help them build their brand. Help
them reach a new audience. Help them gain access to insights and content for their audience.”
Michael Brenner, Content Marketing Strategist, CEO of Marketing Insider Group
What is the value you are going to provide to the Influencers?
Equal Value Partnership Framework
7 Different Influencer Engagement Models
1
2
3
Invite Influencers To Your Events
Give influencers access to events and networks they might otherwise not be
engaged with. Don’t just look at Event participation as a ‘boost’ for the event
but a change to build relationships.
Invite Influencers to Co-Create Content
Don’t just look to boost your own content, but think how to boost the
influencer’s content too
Foster Relationships Between Influencers and your Internal Experts
People-to-People Relationships are much stronger than People-to-Brand.
Your experts don’t need to become “influencers” themselves overnight but
can have strong connections to your influencers targets.
B2B Influencer Engagement – Getting Started
Influencer Generated Content Approach
STEP 1
Research topics that
resonate with your
market influencers
and target audience
Engaging
Content
Influencer
Activation
Increased Earned Media Value
STEP 2
Identify relevant
influencers to
co-create and share
your content once
published
STEP 3
Build relationships
with influencers
interacting with
relevant content on
their channels
STEP 4
Publish content
and outreach to
target influencers
STEP 5
Measure performance
of content with
target influencers and
wider influencer
community
2017 Onalytica. All rights reserved.
Influencer Generated Content Approach
Content-led Influencer Relationship Management
Audience
Research &
Insights
Planning &
Strategy
Content Creation Amplification
Impact
Measurement
Influencer
Relationship
Management
Audience Personas
Influencer Personas
Content Engagement
Cycle
Buyer’s Journey
IN-HOUSE OR AGENCY ROLE
ONALYTICA ROLE (Software + Professional Services)
Identify relevant Macro
/ Micro influencers
Create Influencer
Insights Program
Listen to what the
influencers are saying
Week 1 Week 11-12Week 7-10Week 3-6Week 2 On-going
Brand story
Key themes
Most effective channels
Agree influencer targets
Content goals
Develop relationships
with Influencers
Co-create content
Roundtable events
User-generated content
Whitepapers / Reports
Influencer Engagement
Training
Share content with
influencers
Engage in dialogue with
influencers
Invite them to events
Measure against content
goals
Demonstrate quick wins
Present impact report to
senior management
Evangelize program to
wider business
Sustain relationships with
influencers
Light touch regular
influencing
Invite to exec / product
briefings
Early access to products
Surface Content Sharing
Opportunities
Surface Social
Engagement Opportunities
Influencer Topic Alerts
Customer Success Team
support
Align content with
influencer dialogue
Compare content
resonance to
competitors
Identify influencers who
have posted content on
similar themes
Hot Topics Reports
Top Influencer Analysis
Key Connector Analysis
Target Influencers List
(based on influence,
location, affinity and
profile)
Measure brand activity
Measure Engagement
from Target Influencers
Measure Resonance of
Target Influencers sharing
brand content
Drive Platform User
Adoption
Communicate best practice
Regular calls / meetings to
drive program success
Relationship-Led Influencer Marketing
1. BRAND INTRODUCTION
Introduce topical influencers to brand
2. INFLUENCER RECOGNITION
Recognize influencers through a blog post
3. INVITATION TO CONTRIBUTE
Invite them to contribute to a content asset so that influencers are creating 70-80% of the content
4. CONTENT GENERATION
Design a modular approach of high value content such as eBooks, blog posts, Tweets, motion videos
or infographics
5. EVENT INVITE
Invite influencers to a round-table event and create content at the event such as interviews, panel
discussions
6. MORE CONTENT GENERATION
Roll out more high value content generated from the event
7. NURTURE RELATIONSHIPS
Continue to develop relationships as part of an always-on program
B2B Influencer Generated Content Example
1. Listen - To build the right approach you need to understand the influencers – interests, topics, routes, connections, motivations,
7 Principles of Successful Influencer Engagement

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3 ways to start a b2 b influencer engagement program

  • 1. 3 Ways to Start a B2B Influencer Engagement Program www.onalytica.com Alistair Wheate @alwheate alistair.wheate@onalytica.com
  • 2. 1. Intro 2. Preparation 3. Paid vs Organic 4. Getting Started – 3 Models 5. Case Studies 6. Supporting Materials Preparatory Work
  • 3. Michael Birch - Investor Paul Birch - Investor Tim Williams - CEO • Company Founded 2009 in London, UK • Influencer Marketing SaaS & Supporting Professional Services • Influencer Discovery Influencer Relationship Management Insights Reporting • Dedicated Customer Success , Insights & Analytics Teams About Onalytica
  • 4. 1. KNOW YOUR OBJECTIVES Why are you wanting to work with influencers? Different objectives may need different strategies. 2. KNOW YOUR TOPICS Properly map out your topics. Don’t just use topline category headings. 3. PLAN YOUR CALENDAR Relationships take time to build to get the best results. Plan early to engage with influencers. 4. 6 MONTHS BACK - 6 MONTHS FORWARD Map out the key events in your industry in the last 6 months and what’s coming in the next 6. 5. ENGAGE YOUR TEAM Get your own experts involved in your influencer engagement program. 6. THINK ABOUT YOUR ‘OFFER’ Other than payment – what other value can you bring to influencers? Preparatory Work
  • 5. Which Influencer Personas should you partner with? • High trust, low reach (1 to 1000 followers) • Average internet consumers • Don’t consider themselves influencers • Small network of highly engaged followers • High trust, low reach (1 to ∞ followers) • This type of influencer is earned • Highly satisfied customers with your product / brand • Positive word-of-mouth, content and recommendations • High trust & engagement, good reach (1K to 20K followers) • Extremely relevant, high quality content creator • Organic relationship and co-creation of content • Pay for onerous time, travel and content partnerships • High authority, high global reach (20K to 100K followers) • Engages with select group of key influencers • Organic approach only works if brands offers equal value • Paid to attend and speak at conferences / write content • Massive reach (100K to 300K followers) • Established Audience built up over many years • Famous, represented by a manager or a talent agency • Sometimes untouchable through organic approaches • Low engagement, massive reach (300K + followers) • Expensive - paid approach only • Endorsing products / charitable causes Which Influencer Personas should you partner with?
  • 6. 1 2 3 Many of the real influencers don’t worry about being “Influential” Important to look for those who have influencer without “trying” Don’t have a ‘one size fits all’ criteria for choosing influencers Set criteria that align with the purpose for which you are engaging the influencer Take time to think through your topics in detail The more granular you can get the more specialist influencers will come to the fore Michael Brenner, Content Marketing Strategist, CEO of Marketing Insider Group Things to keep in mind looking for B2B Influencers
  • 7. Paid vs Organic ORGANIC Real long-term relationships Sustainable Earned Attention Cost-effective Reduces reliance on Paid PAID Large splash High profile influencers Celebrities Clicks not customers! HYBRID This can work with the right blend of organic always-on and targeted paid campaigns
  • 8. 1 2 3 What value will you help them deliver to their audience? (Content, Knowledge, Access to Senior Execs) How will you increase their influence / personal brand? (Platform Reach, Networking, Awareness, Relevancy, New Audiences, Backlinks to their content) Create and develop your relationships organically! “ It’s important to focus on finding ways to help the influencer. Help them build their brand. Help them reach a new audience. Help them gain access to insights and content for their audience.” Michael Brenner, Content Marketing Strategist, CEO of Marketing Insider Group What is the value you are going to provide to the Influencers?
  • 10. 7 Different Influencer Engagement Models
  • 11. 1 2 3 Invite Influencers To Your Events Give influencers access to events and networks they might otherwise not be engaged with. Don’t just look at Event participation as a ‘boost’ for the event but a change to build relationships. Invite Influencers to Co-Create Content Don’t just look to boost your own content, but think how to boost the influencer’s content too Foster Relationships Between Influencers and your Internal Experts People-to-People Relationships are much stronger than People-to-Brand. Your experts don’t need to become “influencers” themselves overnight but can have strong connections to your influencers targets. B2B Influencer Engagement – Getting Started
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  • 15. Influencer Generated Content Approach STEP 1 Research topics that resonate with your market influencers and target audience Engaging Content Influencer Activation Increased Earned Media Value STEP 2 Identify relevant influencers to co-create and share your content once published STEP 3 Build relationships with influencers interacting with relevant content on their channels STEP 4 Publish content and outreach to target influencers STEP 5 Measure performance of content with target influencers and wider influencer community 2017 Onalytica. All rights reserved. Influencer Generated Content Approach
  • 16. Content-led Influencer Relationship Management Audience Research & Insights Planning & Strategy Content Creation Amplification Impact Measurement Influencer Relationship Management Audience Personas Influencer Personas Content Engagement Cycle Buyer’s Journey IN-HOUSE OR AGENCY ROLE ONALYTICA ROLE (Software + Professional Services) Identify relevant Macro / Micro influencers Create Influencer Insights Program Listen to what the influencers are saying Week 1 Week 11-12Week 7-10Week 3-6Week 2 On-going Brand story Key themes Most effective channels Agree influencer targets Content goals Develop relationships with Influencers Co-create content Roundtable events User-generated content Whitepapers / Reports Influencer Engagement Training Share content with influencers Engage in dialogue with influencers Invite them to events Measure against content goals Demonstrate quick wins Present impact report to senior management Evangelize program to wider business Sustain relationships with influencers Light touch regular influencing Invite to exec / product briefings Early access to products Surface Content Sharing Opportunities Surface Social Engagement Opportunities Influencer Topic Alerts Customer Success Team support Align content with influencer dialogue Compare content resonance to competitors Identify influencers who have posted content on similar themes Hot Topics Reports Top Influencer Analysis Key Connector Analysis Target Influencers List (based on influence, location, affinity and profile) Measure brand activity Measure Engagement from Target Influencers Measure Resonance of Target Influencers sharing brand content Drive Platform User Adoption Communicate best practice Regular calls / meetings to drive program success Relationship-Led Influencer Marketing
  • 17. 1. BRAND INTRODUCTION Introduce topical influencers to brand 2. INFLUENCER RECOGNITION Recognize influencers through a blog post 3. INVITATION TO CONTRIBUTE Invite them to contribute to a content asset so that influencers are creating 70-80% of the content 4. CONTENT GENERATION Design a modular approach of high value content such as eBooks, blog posts, Tweets, motion videos or infographics 5. EVENT INVITE Invite influencers to a round-table event and create content at the event such as interviews, panel discussions 6. MORE CONTENT GENERATION Roll out more high value content generated from the event 7. NURTURE RELATIONSHIPS Continue to develop relationships as part of an always-on program B2B Influencer Generated Content Example
  • 18. 1. Listen - To build the right approach you need to understand the influencers – interests, topics, routes, connections, motivations, 7 Principles of Successful Influencer Engagement

Editor's Notes

  1. The Onlaytica approach Slide 1: Process Planning: Identify – List of people Map – Influencer Programmes:
  2. The Onlaytica approach Slide 1: Process Planning: Identify – List of people Map – Influencer Programmes:
  3. The Onlaytica approach Slide 1: Process Planning: Identify – List of people Map – Influencer Programmes: