What are the factors that make Legal technology projects - implementing technology tools to enhance productivity in law firms - succeed or fail? Find out from this presentation, based on years of experience (good and bad) implementing IT software and hardware in law firms.

1. 3 Types of Legal Technology That Work
And 3 Types That Don’t
Benjamin Ang ben.ang@gmail.com

2. When does Legal Technology work?
When it solves a problem

3. Problem #1: Speed
How can we find documents
and precedents faster?

4. Why is this a problem?
Law firms are full of files and
documents, hard copy and
soft copy, many not sorted,
hard to locate quickly

5. Solution #1
Use a Document
Management System
(Search engine for
documents)

6. Problem #2: Time and costs
How can we capture all the
costs and charge them to
client?

7. Why is this a problem?
Lawyers hate to enter time
sheets, billing is a chore for
support staff, but we need
bills for the $$$

8. Solution #2
Use a Case Management and
Billing system

9. Problem #3: Competitive Advantage
How can we get better
control over our evidence
and arguments?

10. Why is this a problem?
Cases nowadays have more
and more documents, more
complex facts, hard to keep
everything under control

11. Solution #3
Use a Litigation Support
System to prepare, and
Court Reporting system
during trial

12. When does Legal Technology
NOT work?

13. Failure Reason #1
When it is a FAD

14. What is a fad?
Your boss sees something
looking ‘cool’ in an article and
wants to buy it for the firm

15. Failure reason #2
There is no
‘buy in’ by
the users

16. What is this lack of ‘buy in’?
Nobody explained properly to
the users (secretaries,
paralegals) WHY and HOW
it was useful

17. Failure Reason #3
Training was
inadequate

18. What is inadequate training?
The vendor only came once,
only trained a few people,
left behind a manual that
nobody can understand

19. Legal Technology can be complex
But the reasons why they
succeed or fail are simple.
Which will you choose?