5. Examples of These Positive Words in Customer Service
• I will definitely make sure that it gets sorted…
• I absolutely agree with you…
• I can certainly help you…
• That is exactly right…
• I completely agree with you…
• I will quickly run through this with you…
• That is a fantastic way to look at it…
• Great news!
6. • That’s impressive, Mrs Smith…
• That it is an interesting idea…
• Brilliant! I’m glad I was able to sort that for you…
• Yes, it is an exciting and popular new service…
• I think that’s a terrific option…
• That is fascinating…
• You certainly are an expert on this…
• That is personally my favourite option
• It would be ideal, considering your situation…
7. Positive Phrases for Greeting the Customer
• “Welcome to [INSERT COMPANY
NAME] Customer Service. My name is
[INSERT NAME]. How can I help you?”
• “Good morning/afternoon! You’re
through to [INSERT COMPANY NAME].
My name is [INSERT NAME]. How may
I help you today?