The document provides 21 tips for telephone etiquette. Some key tips include picking up the phone by the third ring, speaking in a pleasant tone, being polite and courteous to all callers, listening attentively to callers, returning calls promptly, and treating every call as if it is from a new customer. The tips are intended to help communicate professionally over the phone and make a good impression on callers.

1. 21 TIPS OF TELEPHONE
ETIQUETTES
By…..Lt Col Karan Dixit

2. •Pick the phone, at worst, at the
third ring.
•Set / have a standard greeting.

3. •Create a dialogue not a
monologue.
•Speak pleasantly (creating a
good rapport).

4. • Smile on phone in order to have a
good pleasant voice or tore.
• Sound alert and active – let not
your voice sound lazy, tired, and
rude, bored or disinterested.

5. •Use a low pitch tone, high pitch
will sound like shouting.
•Use a vocal response not dead
silence.

6. •Be polite or courteous to all
calls irrespective of the
circumstances.
•Use simple words that the
caller will understand. Avoid
industrial jargons.

7. •Don’t eat, sip a drink, and
chew gum while on phone.
•Listen very attentively.

8. • Don’t work or do other things
while on phone, the caller can
sense your distractions.
• When transferring calls, whether in
coming or out going, identity each
party to themselves.

9. •Don’t keep the caller on hold
for more than sixty seconds
without communicating your
effort.
•Say ‘thank you’ for holding on.
The caller feels appreciated.

10. •Return all calls promptly – if
you were not available. When
people call and the recipient is
not available, ensure you
deliver the message.

11. •Treat every call as a first time
call.
•Treat all calls as customers, all
customers as friends.

12. • Your phone should not ring in a
meeting; either switch it off or put
it on vibration.
• When ending your call ensure
there are no unfinished business.
Let the customer sound pleased
ask “is there anything else I can
do for you.”

13. BE THE BEST YOU CAN BE ON
THE PHONE. IT GOES A LONG
WAY YO SAYING WHO YOU ARE

14. QUESTION TIME
?
THANK YOU FOR LISTENING.