The document provides 21 tips for telephone etiquette. Some key tips include picking up the phone by the third ring, speaking in a pleasant tone, being polite and courteous to all callers, listening attentively to callers, returning calls promptly, and treating every call as if it is from a new customer. The tips are intended to help communicate professionally over the phone and make a good impression on callers.
We often have conversations over phone and it is very important that we pay attention to how you talk or ‘behave\' on phone. The following guidelines will help to make the first impression a good one. Professionalism is polite, thoughtful, efficient, educated and valuable at all times.
The telephone is perhaps one of the most helpful inventions of the eighteenth century.
Though technology has advanced over the years, making way for e-mails and chats; for most of us, telephonic communication continues to be the most convenient way of making a conversation.
However, when you're speaking over the phone, there are certain barriers that come in the way which also need to be taken into consideration.
These are some basic manners that everyone in Business should follow because what you say represents you, your organization and your ideas. All of these deserve to be portrayed in the best possible manner. There are certain thumb rules that we go by in Business. As a fun activity, a group of you could do a role play for learning this.
This is a small presentation on telephonic conversation.
Reference:
https://www.myenglishteacher.eu/blog/phone-conversation-most-commonly-used-english-phrases-on-the-phone/
https://careertrend.com/10-dos-donts-of-telephone-etiquette-12082570.html
www.wikipedia.com
We often have conversations over phone and it is very important that we pay attention to how you talk or ‘behave\' on phone. The following guidelines will help to make the first impression a good one. Professionalism is polite, thoughtful, efficient, educated and valuable at all times.
The telephone is perhaps one of the most helpful inventions of the eighteenth century.
Though technology has advanced over the years, making way for e-mails and chats; for most of us, telephonic communication continues to be the most convenient way of making a conversation.
However, when you're speaking over the phone, there are certain barriers that come in the way which also need to be taken into consideration.
These are some basic manners that everyone in Business should follow because what you say represents you, your organization and your ideas. All of these deserve to be portrayed in the best possible manner. There are certain thumb rules that we go by in Business. As a fun activity, a group of you could do a role play for learning this.
This is a small presentation on telephonic conversation.
Reference:
https://www.myenglishteacher.eu/blog/phone-conversation-most-commonly-used-english-phrases-on-the-phone/
https://careertrend.com/10-dos-donts-of-telephone-etiquette-12082570.html
www.wikipedia.com
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
The business telephone etiquette displayed in organizations is indicative of the employees’ willingness and ability to efficiently assist customers - both internal and external. Take a look at this phone etiquette presentation which details telephone skills which are a part of corporate etiquette. MMM Training Solutions conducts telephone etiquette training for corporates in India.
Knowing phone etiquette rules and best practices is crucial to handling professional calls. An individual needs to follow a set of rules and regulations while interacting with the other person over the phone
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
The business telephone etiquette displayed in organizations is indicative of the employees’ willingness and ability to efficiently assist customers - both internal and external. Take a look at this phone etiquette presentation which details telephone skills which are a part of corporate etiquette. MMM Training Solutions conducts telephone etiquette training for corporates in India.
Knowing phone etiquette rules and best practices is crucial to handling professional calls. An individual needs to follow a set of rules and regulations while interacting with the other person over the phone
2137ad Merindol Colony Interiors where refugee try to build a seemengly norm...luforfor
This are the interiors of the Merindol Colony in 2137ad after the Climate Change Collapse and the Apocalipse Wars. Merindol is a small Colony in the Italian Alps where there are around 4000 humans. The Colony values mainly around meritocracy and selection by effort.
2137ad - Characters that live in Merindol and are at the center of main storiesluforfor
Kurgan is a russian expatriate that is secretly in love with Sonia Contado. Henry is a british soldier that took refuge in Merindol Colony in 2137ad. He is the lover of Sonia Contado.
Explore the multifaceted world of Muntadher Saleh, an Iraqi polymath renowned for his expertise in visual art, writing, design, and pharmacy. This SlideShare delves into his innovative contributions across various disciplines, showcasing his unique ability to blend traditional themes with modern aesthetics. Learn about his impactful artworks, thought-provoking literary pieces, and his vision as a Neo-Pop artist dedicated to raising awareness about Iraq's cultural heritage. Discover why Muntadher Saleh is celebrated as "The Last Polymath" and how his multidisciplinary talents continue to inspire and influence.
Hadj Ounis's most notable work is his sculpture titled "Metamorphosis." This piece showcases Ounis's mastery of form and texture, as he seamlessly combines metal and wood to create a dynamic and visually striking composition. The juxtaposition of the two materials creates a sense of tension and harmony, inviting viewers to contemplate the relationship between nature and industry.
Fed by curiosity and beauty - Remembering Myrsine Zorba
21_tips_of_telephone_etiquettes_157.ppt
1. 21 TIPS OF TELEPHONE
ETIQUETTES
By…..Lt Col Karan Dixit
2. •Pick the phone, at worst, at the
third ring.
•Set / have a standard greeting.
3. •Create a dialogue not a
monologue.
•Speak pleasantly (creating a
good rapport).
4. • Smile on phone in order to have a
good pleasant voice or tore.
• Sound alert and active – let not
your voice sound lazy, tired, and
rude, bored or disinterested.
5. •Use a low pitch tone, high pitch
will sound like shouting.
•Use a vocal response not dead
silence.
6. •Be polite or courteous to all
calls irrespective of the
circumstances.
•Use simple words that the
caller will understand. Avoid
industrial jargons.
7. •Don’t eat, sip a drink, and
chew gum while on phone.
•Listen very attentively.
8. • Don’t work or do other things
while on phone, the caller can
sense your distractions.
• When transferring calls, whether in
coming or out going, identity each
party to themselves.
9. •Don’t keep the caller on hold
for more than sixty seconds
without communicating your
effort.
•Say ‘thank you’ for holding on.
The caller feels appreciated.
10. •Return all calls promptly – if
you were not available. When
people call and the recipient is
not available, ensure you
deliver the message.
11. •Treat every call as a first time
call.
•Treat all calls as customers, all
customers as friends.
12. • Your phone should not ring in a
meeting; either switch it off or put
it on vibration.
• When ending your call ensure
there are no unfinished business.
Let the customer sound pleased
ask “is there anything else I can
do for you.”
13. BE THE BEST YOU CAN BE ON
THE PHONE. IT GOES A LONG
WAY YO SAYING WHO YOU ARE
