International Society of Service Innovation Professionals
Minutes: 1H 2023 Progress Update and Board of Directors Meeting
Date: July 26, 2023
In Attendance:
Board Members:
Present: Annie Hardy, Yassi Moghaddam, Ammar Rayes, Jim Spohrer
Others Present:
Michele Carroll (Executive Director)
Utpal Mangla (President 2023)
Deb Stokes (VP 2023)
Ray Fisk (ISSIP Fellow)
Haroon Abbu (Award Leader)
Antonio Padovano (ISSIP Ambassador)
Zahra Shahsiah (ISSIP Volunteer – Content)
Others who registered and were sent the recording
Jeff Welser (Board Member)
Deacon Larry Hiner, PsyD (ISSIP Ambassador)
Vaibhav Vaidya (Guest – candidate ISSIP event future speaker)
Materials posted to ISSIP Website at URL below:
http://issip.org/progress_bod_calls/
Slides: https://www.slideshare.net/issip/20230726-issip1h2023-progressupdatebod-callpptx
Recording: https://youtu.be/1nYz454Fr7g
Minutes: https://service-science.info/wp-content/uploads/2023/07/minutes20230726.pdf
Duration: 45 minutes
The following agenda was covered:
Agenda
12:00-12:03 Welcome, Agenda, Michele Carroll
12:03-12:15 President’s Welcome, Introductions & Special Recognitions, Utpal Mangla
12:15-12:30 ISSIP Operations – Progress Report, Jim Spohrer / Michele
12:30-12:40 Leader Updates: Awards, AI Collab, Newsletter, Haroon Abbu, Deb Satterfield,
Cecilia Lee
12:40-12:45 Discovery Summit 2023: Tech for Good, Deb Stokes
12:45-1:00 Q&A, Utpal Mangla
Recorded meeting (non-private) Chat:
00:24:45 Yassi Moghaddam: Congratulations Annie, Jeff, And Warner! Welcome to
board of ISSIP!
00:24:52 Jim Spohrer (BOD): Thanks you Annie for all your help with ISSIP - welcome
to the Board of Directors!!
00:25:37 Michele Carroll (Exec Director): Welcome Annie!
00:26:05 Michele Carroll (Exec Director): Everyone: please do mute if you are not the
speaker and DO use chat! Always an important part of any ISSIP event
00:26:20 Jim Spohrer (BOD): Congratulations Ray !
00:26:39 Yassi Moghaddam: Congrats Dick & Ray!
00:27:44 Deb Stokes, ISSIP VP: I know where Texas State is, Ray! Congratulations on
this great recognition!
00:27:47 Jim Spohrer (BOD): Ray’s publications -
https://scholar.google.com/citations?user=KiBS9MkAAAAJ&hl=en
00:27:50 Ammar Rayes: Coagulations Ray and Dick! Great to have you as fellows if
ISSIP!
00:29:47 Jim Spohrer (BOD): ServCollab - serving humanity through collaboration -
https://www.servcollab.org
00:30:37 Jim Spohrer (BOD): Ray is a role model for all of us!!!
00:32:08 Jim Spohrer (BOD): Thank-you Cecilia Lee - for many contributions as
Editor-In-Chief
00:32:09 Antonio Padovano: Thank you for this recognition!
00:33:04 Jim Spohrer (BOD): Thank-you Antonio Padovano for your efforts as ISSIP
Ambassador - sustainability is an important theme - climate change
00:34:00 Jim Spohrer (BOD): AI and Climate -
https://www.climatechange.ai/events/aaaifss2023
00:34:22 Yassi Moghaddam: You are a role model volunteer, Antonio! Thanks for all
your great work!
00:34:51 Jim Spohrer (BOD): Thank-you Zahara Shahsiah - you keep us informed
about so many topic of interest to the ISSIP community - thanks for all you.
00:35:05 Deb Stokes, ISSIP VP: Thanks for all you all have done, Cecilia, Antonio and
Zahra!!
00:35:20 Michele Carroll (Exec Director): Zahra, thank you so much for ALL you do — on
the newsletter, social media (soon) and marketing general!
00:35:41 Yassi Moghaddam: Cecilia, thank you for your great work on the ISSIP NL!
00:36:28 Antonio Padovano: Thank you Utpal, Jim, Michele and everyone! Happy to
be ISSIP ambassador in the Smart Manufacturing community!
00:36:32 Yassi Moghaddam: Zahra, welcome to ISSIP. Thank you for promoting
ISSIP’s message in the social media and through NL.
00:36:49 Michele Carroll (Exec Director): Oh I’ll be taking you there shortly!
00:37:08 Yassi Moghaddam: Michele outstanding work on the website!!!
00:37:57 Michele Carroll (Exec Director): Reacted to "Michele outstanding ..." with 🙂
00:39:09 Jim Spohrer (BOD): ISSIP Annual Calendar
https://issip.org/events-news/events/events-governance/
00:39:51 Jim Spohrer (BOD): ISSIP Annual Calendar
https://issip.org/events-news/events/events-governance/
00:43:39 Deb Stokes, ISSIP VP: Website is awesome!!! Thanks Michele!! Great work!!
00:45:08 Jim Spohrer (BOD): ISSIP Discovery Summit
https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets-
642550725517
00:46:00 Jim Spohrer (BOD): ISSIP Discovery Summit - Tech for Good
https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets-
642550725517
00:47:33 Deb Stokes, ISSIP VP: And we are very thankful for her ;D
00:48:36 Jim Spohrer (BOD): SSIP LinkedIn Company Post
(https://www.linkedin.com/company/2866322/)
00:48:40 Jim Spohrer (BOD): ISSIP LinkedIn Company Post
(https://www.linkedin.com/company/2866322/)
00:48:59 Jim Spohrer (BOD): ISSIP LinkedIn Group Post
(https://www.linkedin.com/groups/4720974/)
00:56:30 Yassi Moghaddam: It has been a pleasure Jim, and thank you ISSIP for
partnering with UCSC HCI!
00:57:45 Jim Spohrer (BOD): Collaboration -more student teams doing academic-
industry projects for course credit - open innovation and learning together
00:58:35 Antonio Padovano: Reacted to "Collaboration -more ..." with 👍
00:59:01 Jim Spohrer (BOD): ISSIP Discovery Summit - Tech for Good (Sept 27,
2023)
https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets-
642550725517
01:00:25 Jim Spohrer (BOD): Carlotta Arthur -
https://www.nationalacademies.org/about/leadership/carlotta-arthur
01:01:51 Jim Spohrer (BOD): https://compassiondriveninnovation.com
01:02:00 Jim Spohrer (BOD): Compassion_Driven Innovation
01:02:30 Jim Spohrer (BOD): ISSIP Discovery Summit - Tech for Good (Sept 27,
2023)
https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets-
642550725517
01:02:56 Michele Carroll (Exec Director): Please register for events to ensure you get the
recording and slides afterward!
01:04:17 Annie Hardy: Thank y’all!!
01:04:20 Deb Stokes, ISSIP VP: Thanks all!

20230726 Progress Update with Board - Meeting Minutes minutes20230726 copy.pdf

  • 1.
    International Society ofService Innovation Professionals Minutes: 1H 2023 Progress Update and Board of Directors Meeting Date: July 26, 2023 In Attendance: Board Members: Present: Annie Hardy, Yassi Moghaddam, Ammar Rayes, Jim Spohrer Others Present: Michele Carroll (Executive Director) Utpal Mangla (President 2023) Deb Stokes (VP 2023) Ray Fisk (ISSIP Fellow) Haroon Abbu (Award Leader) Antonio Padovano (ISSIP Ambassador) Zahra Shahsiah (ISSIP Volunteer – Content) Others who registered and were sent the recording Jeff Welser (Board Member) Deacon Larry Hiner, PsyD (ISSIP Ambassador) Vaibhav Vaidya (Guest – candidate ISSIP event future speaker) Materials posted to ISSIP Website at URL below: http://issip.org/progress_bod_calls/ Slides: https://www.slideshare.net/issip/20230726-issip1h2023-progressupdatebod-callpptx Recording: https://youtu.be/1nYz454Fr7g Minutes: https://service-science.info/wp-content/uploads/2023/07/minutes20230726.pdf Duration: 45 minutes The following agenda was covered: Agenda 12:00-12:03 Welcome, Agenda, Michele Carroll 12:03-12:15 President’s Welcome, Introductions & Special Recognitions, Utpal Mangla
  • 2.
    12:15-12:30 ISSIP Operations– Progress Report, Jim Spohrer / Michele 12:30-12:40 Leader Updates: Awards, AI Collab, Newsletter, Haroon Abbu, Deb Satterfield, Cecilia Lee 12:40-12:45 Discovery Summit 2023: Tech for Good, Deb Stokes 12:45-1:00 Q&A, Utpal Mangla Recorded meeting (non-private) Chat: 00:24:45 Yassi Moghaddam: Congratulations Annie, Jeff, And Warner! Welcome to board of ISSIP! 00:24:52 Jim Spohrer (BOD): Thanks you Annie for all your help with ISSIP - welcome to the Board of Directors!! 00:25:37 Michele Carroll (Exec Director): Welcome Annie! 00:26:05 Michele Carroll (Exec Director): Everyone: please do mute if you are not the speaker and DO use chat! Always an important part of any ISSIP event 00:26:20 Jim Spohrer (BOD): Congratulations Ray ! 00:26:39 Yassi Moghaddam: Congrats Dick & Ray! 00:27:44 Deb Stokes, ISSIP VP: I know where Texas State is, Ray! Congratulations on this great recognition! 00:27:47 Jim Spohrer (BOD): Ray’s publications - https://scholar.google.com/citations?user=KiBS9MkAAAAJ&hl=en 00:27:50 Ammar Rayes: Coagulations Ray and Dick! Great to have you as fellows if ISSIP! 00:29:47 Jim Spohrer (BOD): ServCollab - serving humanity through collaboration - https://www.servcollab.org 00:30:37 Jim Spohrer (BOD): Ray is a role model for all of us!!! 00:32:08 Jim Spohrer (BOD): Thank-you Cecilia Lee - for many contributions as Editor-In-Chief 00:32:09 Antonio Padovano: Thank you for this recognition! 00:33:04 Jim Spohrer (BOD): Thank-you Antonio Padovano for your efforts as ISSIP Ambassador - sustainability is an important theme - climate change 00:34:00 Jim Spohrer (BOD): AI and Climate - https://www.climatechange.ai/events/aaaifss2023 00:34:22 Yassi Moghaddam: You are a role model volunteer, Antonio! Thanks for all your great work! 00:34:51 Jim Spohrer (BOD): Thank-you Zahara Shahsiah - you keep us informed about so many topic of interest to the ISSIP community - thanks for all you. 00:35:05 Deb Stokes, ISSIP VP: Thanks for all you all have done, Cecilia, Antonio and Zahra!! 00:35:20 Michele Carroll (Exec Director): Zahra, thank you so much for ALL you do — on the newsletter, social media (soon) and marketing general! 00:35:41 Yassi Moghaddam: Cecilia, thank you for your great work on the ISSIP NL! 00:36:28 Antonio Padovano: Thank you Utpal, Jim, Michele and everyone! Happy to be ISSIP ambassador in the Smart Manufacturing community! 00:36:32 Yassi Moghaddam: Zahra, welcome to ISSIP. Thank you for promoting ISSIP’s message in the social media and through NL. 00:36:49 Michele Carroll (Exec Director): Oh I’ll be taking you there shortly! 00:37:08 Yassi Moghaddam: Michele outstanding work on the website!!! 00:37:57 Michele Carroll (Exec Director): Reacted to "Michele outstanding ..." with 🙂 00:39:09 Jim Spohrer (BOD): ISSIP Annual Calendar https://issip.org/events-news/events/events-governance/ 00:39:51 Jim Spohrer (BOD): ISSIP Annual Calendar https://issip.org/events-news/events/events-governance/ 00:43:39 Deb Stokes, ISSIP VP: Website is awesome!!! Thanks Michele!! Great work!! 00:45:08 Jim Spohrer (BOD): ISSIP Discovery Summit
  • 3.
    https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets- 642550725517 00:46:00 Jim Spohrer(BOD): ISSIP Discovery Summit - Tech for Good https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets- 642550725517 00:47:33 Deb Stokes, ISSIP VP: And we are very thankful for her ;D 00:48:36 Jim Spohrer (BOD): SSIP LinkedIn Company Post (https://www.linkedin.com/company/2866322/) 00:48:40 Jim Spohrer (BOD): ISSIP LinkedIn Company Post (https://www.linkedin.com/company/2866322/) 00:48:59 Jim Spohrer (BOD): ISSIP LinkedIn Group Post (https://www.linkedin.com/groups/4720974/) 00:56:30 Yassi Moghaddam: It has been a pleasure Jim, and thank you ISSIP for partnering with UCSC HCI! 00:57:45 Jim Spohrer (BOD): Collaboration -more student teams doing academic- industry projects for course credit - open innovation and learning together 00:58:35 Antonio Padovano: Reacted to "Collaboration -more ..." with 👍 00:59:01 Jim Spohrer (BOD): ISSIP Discovery Summit - Tech for Good (Sept 27, 2023) https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets- 642550725517 01:00:25 Jim Spohrer (BOD): Carlotta Arthur - https://www.nationalacademies.org/about/leadership/carlotta-arthur 01:01:51 Jim Spohrer (BOD): https://compassiondriveninnovation.com 01:02:00 Jim Spohrer (BOD): Compassion_Driven Innovation 01:02:30 Jim Spohrer (BOD): ISSIP Discovery Summit - Tech for Good (Sept 27, 2023) https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets- 642550725517 01:02:56 Michele Carroll (Exec Director): Please register for events to ensure you get the recording and slides afterward! 01:04:17 Annie Hardy: Thank y’all!! 01:04:20 Deb Stokes, ISSIP VP: Thanks all!