The International Society of Service Innovation Professionals (ISSIP) held a board meeting on July 26, 2023, attended by key members and directors, where they discussed operations, progress updates, and planned initiatives for the organization. The meeting included presentations on various projects, including the upcoming Discovery Summit focusing on technology for good, scheduled for September 27, 2023. Participants congratulated new board members and acknowledged the contributions of existing members, emphasizing collaboration and community engagement.

1. International Society of Service Innovation Professionals
Minutes: 1H 2023 Progress Update and Board of Directors Meeting
Date: July 26, 2023
In Attendance:
Board Members:
Present: Annie Hardy, Yassi Moghaddam, Ammar Rayes, Jim Spohrer
Others Present:
Michele Carroll (Executive Director)
Utpal Mangla (President 2023)
Deb Stokes (VP 2023)
Ray Fisk (ISSIP Fellow)
Haroon Abbu (Award Leader)
Antonio Padovano (ISSIP Ambassador)
Zahra Shahsiah (ISSIP Volunteer – Content)
Others who registered and were sent the recording
Jeff Welser (Board Member)
Deacon Larry Hiner, PsyD (ISSIP Ambassador)
Vaibhav Vaidya (Guest – candidate ISSIP event future speaker)
Materials posted to ISSIP Website at URL below:
http://issip.org/progress_bod_calls/
Slides: https://www.slideshare.net/issip/20230726-issip1h2023-progressupdatebod-callpptx
Recording: https://youtu.be/1nYz454Fr7g
Minutes: https://service-science.info/wp-content/uploads/2023/07/minutes20230726.pdf
Duration: 45 minutes
The following agenda was covered:
Agenda
12:00-12:03 Welcome, Agenda, Michele Carroll
12:03-12:15 President’s Welcome, Introductions & Special Recognitions, Utpal Mangla

2. 12:15-12:30 ISSIP Operations – Progress Report, Jim Spohrer / Michele
12:30-12:40 Leader Updates: Awards, AI Collab, Newsletter, Haroon Abbu, Deb Satterfield,
Cecilia Lee
12:40-12:45 Discovery Summit 2023: Tech for Good, Deb Stokes
12:45-1:00 Q&A, Utpal Mangla
Recorded meeting (non-private) Chat:
00:24:45 Yassi Moghaddam: Congratulations Annie, Jeff, And Warner! Welcome to
board of ISSIP!
00:24:52 Jim Spohrer (BOD): Thanks you Annie for all your help with ISSIP - welcome
to the Board of Directors!!
00:25:37 Michele Carroll (Exec Director): Welcome Annie!
00:26:05 Michele Carroll (Exec Director): Everyone: please do mute if you are not the
speaker and DO use chat! Always an important part of any ISSIP event
00:26:20 Jim Spohrer (BOD): Congratulations Ray !
00:26:39 Yassi Moghaddam: Congrats Dick & Ray!
00:27:44 Deb Stokes, ISSIP VP: I know where Texas State is, Ray! Congratulations on
this great recognition!
00:27:47 Jim Spohrer (BOD): Ray’s publications -
https://scholar.google.com/citations?user=KiBS9MkAAAAJ&hl=en
00:27:50 Ammar Rayes: Coagulations Ray and Dick! Great to have you as fellows if
ISSIP!
00:29:47 Jim Spohrer (BOD): ServCollab - serving humanity through collaboration -
https://www.servcollab.org
00:30:37 Jim Spohrer (BOD): Ray is a role model for all of us!!!
00:32:08 Jim Spohrer (BOD): Thank-you Cecilia Lee - for many contributions as
Editor-In-Chief
00:32:09 Antonio Padovano: Thank you for this recognition!
00:33:04 Jim Spohrer (BOD): Thank-you Antonio Padovano for your efforts as ISSIP
Ambassador - sustainability is an important theme - climate change
00:34:00 Jim Spohrer (BOD): AI and Climate -
https://www.climatechange.ai/events/aaaifss2023
00:34:22 Yassi Moghaddam: You are a role model volunteer, Antonio! Thanks for all
your great work!
00:34:51 Jim Spohrer (BOD): Thank-you Zahara Shahsiah - you keep us informed
about so many topic of interest to the ISSIP community - thanks for all you.
00:35:05 Deb Stokes, ISSIP VP: Thanks for all you all have done, Cecilia, Antonio and
Zahra!!
00:35:20 Michele Carroll (Exec Director): Zahra, thank you so much for ALL you do — on
the newsletter, social media (soon) and marketing general!
00:35:41 Yassi Moghaddam: Cecilia, thank you for your great work on the ISSIP NL!
00:36:28 Antonio Padovano: Thank you Utpal, Jim, Michele and everyone! Happy to
be ISSIP ambassador in the Smart Manufacturing community!
00:36:32 Yassi Moghaddam: Zahra, welcome to ISSIP. Thank you for promoting
ISSIP’s message in the social media and through NL.
00:36:49 Michele Carroll (Exec Director): Oh I’ll be taking you there shortly!
00:37:08 Yassi Moghaddam: Michele outstanding work on the website!!!
00:37:57 Michele Carroll (Exec Director): Reacted to "Michele outstanding ..." with 🙂
00:39:09 Jim Spohrer (BOD): ISSIP Annual Calendar
https://issip.org/events-news/events/events-governance/
00:39:51 Jim Spohrer (BOD): ISSIP Annual Calendar
https://issip.org/events-news/events/events-governance/
00:43:39 Deb Stokes, ISSIP VP: Website is awesome!!! Thanks Michele!! Great work!!
00:45:08 Jim Spohrer (BOD): ISSIP Discovery Summit

3. https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets-
642550725517
00:46:00 Jim Spohrer (BOD): ISSIP Discovery Summit - Tech for Good
https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets-
642550725517
00:47:33 Deb Stokes, ISSIP VP: And we are very thankful for her ;D
00:48:36 Jim Spohrer (BOD): SSIP LinkedIn Company Post
(https://www.linkedin.com/company/2866322/)
00:48:40 Jim Spohrer (BOD): ISSIP LinkedIn Company Post
(https://www.linkedin.com/company/2866322/)
00:48:59 Jim Spohrer (BOD): ISSIP LinkedIn Group Post
(https://www.linkedin.com/groups/4720974/)
00:56:30 Yassi Moghaddam: It has been a pleasure Jim, and thank you ISSIP for
partnering with UCSC HCI!
00:57:45 Jim Spohrer (BOD): Collaboration -more student teams doing academic-
industry projects for course credit - open innovation and learning together
00:58:35 Antonio Padovano: Reacted to "Collaboration -more ..." with 👍
00:59:01 Jim Spohrer (BOD): ISSIP Discovery Summit - Tech for Good (Sept 27,
2023)
https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets-
642550725517
01:00:25 Jim Spohrer (BOD): Carlotta Arthur -
https://www.nationalacademies.org/about/leadership/carlotta-arthur
01:01:51 Jim Spohrer (BOD): https://compassiondriveninnovation.com
01:02:00 Jim Spohrer (BOD): Compassion_Driven Innovation
01:02:30 Jim Spohrer (BOD): ISSIP Discovery Summit - Tech for Good (Sept 27,
2023)
https://www.eventbrite.com/e/2023-issip-discovery-summit-tech-for-good-tickets-
642550725517
01:02:56 Michele Carroll (Exec Director): Please register for events to ensure you get the
recording and slides afterward!
01:04:17 Annie Hardy: Thank y’all!!
01:04:20 Deb Stokes, ISSIP VP: Thanks all!