SlideShare a Scribd company logo
Enabling Customer
Journeys
Out-of-Line Design
email with estimate
in custom er portal
gets email about
video content
To understand the customer journey,
we need integrated software.
In conclusion:
Two things to think about
1. What journeys are you creating
for your custom ers?
2. How are you integrating applications
to enable your custom er journeys?
crm record with
adword, salesiq,
chat transcript
cam paigns, deals,
support, estim ate,
and invoice
2019 MarketingBitz Bootcamp (Washington, D.C.): Enabling Customer Journeys

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