The document provides guidelines for partnering with a third-party collection agency. It recommends creating a checklist to vet agencies, including reviewing licensing information and data security practices. The employee spotlight highlights Eileen Mezzo's experience in credit and collections. Finally, it offers Global Hawk Resources' assistance in scrubbing clients' bad debt portfolios from 2016.

1. Winter Newsletter

2. TIPS & TRICKS:
Guidelines for Partneringwitha3rd PartyCollectionAgency
EMPLOYEE SPOTLIGHT
Eileen Mezzo
REVIEWING 2016 ACCOUNTS
Scrubbing Bad Debt
When picking a 3rd party collection agency it is important to create a checklist for managing the relationship.
Below are some important points to consider:
♦♦ Request a Master Service Agreement from your agency outlining scope, commission schedules, terms/
conditions and indemnification & liability clauses.
♦♦ Review your collection agency website. Verify they have UP TO DATE license and bonding information
clearly posted. If policies have lapsed or have been omitted that is a major red flag.
♦♦ Inquire about the agency’s file share software. The data being transferred and housed by your third party
potentially holds financial data you need to keep in a secure environment. Encryption in the software is key
and should be required.
♦♦ Evaluate the collection software the collection agency is using. How do they back up their data? Is it
housed in a secure cloud based software? Can it marry to other software packages?
♦♦ Is your agency compliant with a state regulated commission? In Massachusetts third parties can voluntarily
apply for a Banking Commission license that monitors client trust funds thru non-scheduled audits.
It is important you put all vendors thru a vetting process to eliminate any risk with your current arrangements.
These agencies are representing your company’s best interests and need to be held to the same business
practices.
www.ghr-global.com
Eileen Mezzo has been with Global Hawk Resources (GHR) since we launched and
is a valuable asset to the company. Eileen was a former VP of Finance/Credit
at the Harold M. Pitman Corporation and managed a large credit & collections
department. Her order to cash expertise and acquisition experience has molded
GHR best practices and tremendously assisted with client retention.
Eileen is a seasoned credit and collections professional who can work with your
staff to update credit policies and procedures and to streamline and improve the
collection process. We are lucky to have Eileen on staff as part of the GHR family
and lean on her in a variety of areas as GHR continues to grow in the credit and collection space. Eileen also
holds a seat on GHR’s board of directors.
“Eileen Mezzo is an absolute professional and highly experienced in all aspects of evaluating and making decisions
on business financials. She helped both I and our Director of Marketing on numerous occasions always providing
extremely prompt and reliable support.”
Is your collection team doing a cleanse/scrub of your bad debt portfolio from 2016? Traditionally credit/collection
groups review their company’s AR and over 120 accounts at year end. Global Hawk Resources has reach to help
assist with this area of your AR base. With GHR’s knowledgeable staff and strong reporting analytics we can
collaborate with your company’s collection process and assist in resolving your past due receivables from 2016.

3. Global Hawk Resources
PO Box 2010
Methuen MA 01844
info@ghr-global.com
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