2013-06-21 - Office Excellence Kongress - arnd layer - e mail is dead

1. Arnd Layer - IBM Collaboration Solutions - Competency Leader Web 2.0 & Social SW Friedrichshafen - BarCamp Bodensee, 2012-04-17 “eMail is Dead!” ... I don’t think so. But things are going to change. © 2012 IBM Corporation

3. • Dipl.-Ing. (BA) Elektrotechnik / Nachrichtentechnik • 1994 - 1999: Systems Engineer @ CompuNet / GE Capital IT Solutions • Novell NetWare • Lotus Notes / Domino • 2000 - 2001: Manager IT Projects @ Magirus Datentechnik • 2001 - 2002: Consultant @ PwC Consulting (acquired by IBM) • 2003 - 2004: Consultant @ IBM GBS • 2004 - today: Technical Sales @ IBM Lotus / IBM Collaboration Solutions © 2012 IBM Corporation

9. eMail Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the same time, in common with instant messaging. Today's email systems are based on a store-and- forward model. Email servers accept, forward, deliver and store messages. Neither the users nor their computers are required to be online simultaneously; they need connect only briefly, typically to an email server, for as long as it takes to send or receive messages. http://en.wikipedia.org/wiki/Email © 2012 IBM Corporation

10. eMail Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the same time, in common with instant messaging. Today's email systems are based on a store-and- forward model. Email servers accept, forward, deliver and store messages. Neither the users nor their computers are required to be online simultaneously; they need connect only briefly, typically to an email server, for as long as it takes to send or receive messages. http://en.wikipedia.org/wiki/Email © 2012 IBM Corporation

20. eMail Today, eMail used for much more: • knowledge repository • document repository • chat system • discussion forum • project management • data synchronisation • ... ... which it wasn’t designed for! © 2012 IBM Corporation

30. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? • Because we can • Because we know how to use eMail • Because it works © 2012 IBM Corporation

31. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? • Because we can • Because we know how to use eMail • Because it works • Because it works across the internet © 2012 IBM Corporation

32. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? • Because we can • Because we know how to use eMail • Because it works • Because it works across the internet • Because it was the only option for a long time © 2012 IBM Corporation

33. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? • Because we can • Because we know how to use eMail • Because it works • Because it works across the internet • Because it was the only option for a long time • Because alternatives still are missing in many places © 2012 IBM Corporation

34. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? • Because we can • Because we know how to use eMail • Because it works • Because it works across the internet • Because it was the only option for a long time • Because alternatives still are missing in many places • Because we know it’s secure © 2012 IBM Corporation

35. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? • Because we can • Because we know how to use eMail • Because it works • Because it works across the internet • Because it was the only option for a long time • Because alternatives still are missing in many places • Because we know it’s secure • Because it is the easiest © 2012 IBM Corporation

38. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? Web 2.0 (Social Business) tools can be the solution • Provide a social business platform © 2012 IBM Corporation

39. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? Web 2.0 (Social Business) tools can be the solution • Provide a social business platform • for internal use © 2012 IBM Corporation

40. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? Web 2.0 (Social Business) tools can be the solution • Provide a social business platform • for internal use • for external use © 2012 IBM Corporation

41. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? Web 2.0 (Social Business) tools can be the solution • Provide a social business platform • for internal use • for external use • Provide a platform that is easy to use © 2012 IBM Corporation

42. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? Web 2.0 (Social Business) tools can be the solution • Provide a social business platform • for internal use • for external use • Provide a platform that is easy to use • Provide a platform that is fun to use © 2012 IBM Corporation

43. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? Web 2.0 (Social Business) tools can be the solution • Provide a social business platform • for internal use • for external use • Provide a platform that is easy to use • Provide a platform that is fun to use • Provide a platform that adds value © 2012 IBM Corporation

44. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? Web 2.0 (Social Business) tools can be the solution • Provide a social business platform • for internal use • for external use • Provide a platform that is easy to use • Provide a platform that is fun to use • Provide a platform that adds value • Provide a platform that supports open standards © 2012 IBM Corporation

45. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? Web 2.0 (Social Business) tools can be the solution • Provide a social business platform • for internal use • for external use • Provide a platform that is easy to use • Provide a platform that is fun to use • Provide a platform that adds value • Provide a platform that supports open standards • Provide a platform that integrated with eMail © 2012 IBM Corporation

46. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? Web 2.0 (Social Business) tools can be the solution • Provide a social business platform • for internal use • for external use • Provide a platform that is easy to use • Provide a platform that is fun to use • Provide a platform that adds value • Provide a platform that supports open standards • Provide a platform that integrated with eMail • Provide a platform that is fully supported © 2012 IBM Corporation

47. Then why ... ... do we abuse eMail and then blame it for not doing perfectly what it was not designed for? Web 2.0 (Social Business) tools can be the solution • Provide a social business platform • for internal use • for external use • Provide a platform that is easy to use • Provide a platform that is fun to use • Provide a platform that adds value • Provide a platform that supports open standards • Provide a platform that integrated with eMail • Provide a platform that is fully supported • Provide a solution that is as easy to use as eMail © 2012 IBM Corporation

50. And How ... ... can social software relieve eMail from those unintended use cases? • In general, storing knowledge centrally ... • ... makes it discoverable, accessible and shareable © 2012 IBM Corporation

51. And How ... ... can social software relieve eMail from those unintended use cases? • In general, storing knowledge centrally ... • ... makes it discoverable, accessible and shareable • ... allows identifying experts © 2012 IBM Corporation

52. And How ... ... can social software relieve eMail from those unintended use cases? • In general, storing knowledge centrally ... • ... makes it discoverable, accessible and shareable • ... allows identifying experts • Extended yellow pages makes experts even more discoverable © 2012 IBM Corporation

53. And How ... ... can social software relieve eMail from those unintended use cases? • In general, storing knowledge centrally ... • ... makes it discoverable, accessible and shareable • ... allows identifying experts • Extended yellow pages makes experts even more discoverable • Providing different ways to work with knowledge improves fidelity - not everything fits into a wiki! © 2012 IBM Corporation

54. And How ... ... can social software relieve eMail from those unintended use cases? • In general, storing knowledge centrally ... • ... makes it discoverable, accessible and shareable • ... allows identifying experts • Extended yellow pages makes experts even more discoverable • Providing different ways to work with knowledge improves fidelity - not everything fits into a wiki! • Bookmarks, Blogs, Wikis, discussion forums and file sharing © 2012 IBM Corporation

55. And How ... ... can social software relieve eMail from those unintended use cases? • In general, storing knowledge centrally ... • ... makes it discoverable, accessible and shareable • ... allows identifying experts • Extended yellow pages makes experts even more discoverable • Providing different ways to work with knowledge improves fidelity - not everything fits into a wiki! • Bookmarks, Blogs, Wikis, discussion forums and file sharing • Communities help focus on a topic © 2012 IBM Corporation

56. And How ... ... can social software relieve eMail from those unintended use cases? • In general, storing knowledge centrally ... • ... makes it discoverable, accessible and shareable • ... allows identifying experts • Extended yellow pages makes experts even more discoverable • Providing different ways to work with knowledge improves fidelity - not everything fits into a wiki! • Bookmarks, Blogs, Wikis, discussion forums and file sharing • Communities help focus on a topic • Easy sharing is key © 2012 IBM Corporation

57. And How ... ... can social software relieve eMail from those unintended use cases? • In general, storing knowledge centrally ... • ... makes it discoverable, accessible and shareable • ... allows identifying experts • Extended yellow pages makes experts even more discoverable • Providing different ways to work with knowledge improves fidelity - not everything fits into a wiki! • Bookmarks, Blogs, Wikis, discussion forums and file sharing • Communities help focus on a topic • Easy sharing is key • Activity streams help manage updates © 2012 IBM Corporation

58. IBM Connections is the Market Leader in Social Software Personalisation Homepage: First Steps, Activity Stream, Widgets Connections Mail Inbox Day Calendar Networking Profiles Status Updates Communities Metrics Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

74. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Widgets Connections Mail Inbox Day Calendar Networking Profiles Status Updates Communities Metrics Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

75. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Inbox Day Calendar Networking Profiles Status Updates Communities Metrics Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

76. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Day Calendar Networking Profiles Status Updates Communities Metrics Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

77. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Networking Profiles Status Updates Communities Metrics Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

78. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Profiles Status Updates Communities Metrics Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

79. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Status Updates Communities Metrics Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

80. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Community Calendar Status Updates Communities Metrics Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

81. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Community Calendar Status Updates Mobile Communities Metrics Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

82. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Community Calendar Status Updates Mobile Communities Mobile Browser UI Metrics Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

83. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Community Calendar Status Updates Mobile Communities Mobile Browser UI Metrics Mobile Apps for iOS, Android and Blackberry Content Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

84. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Community Calendar Status Updates Mobile Communities Mobile Browser UI Metrics Mobile Apps for iOS, Android and Blackberry Content Social Analytics Bookmarks Blogs Wikis Forums Files Activities © 2012 IBM Corporation

85. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Community Calendar Status Updates Mobile Communities Mobile Browser UI Metrics Mobile Apps for iOS, Android and Blackberry Content Social Analytics Bookmarks Recommendation Services Blogs Wikis Forums Files Activities © 2012 IBM Corporation

86. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Community Calendar Status Updates Mobile Communities Mobile Browser UI Metrics Mobile Apps for iOS, Android and Blackberry Content Social Analytics Bookmarks Recommendation Services Blogs Wikis Social Everywhere Forums Files Activities © 2012 IBM Corporation

87. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Community Calendar Status Updates Mobile Communities Mobile Browser UI Metrics Mobile Apps for iOS, Android and Blackberry Content Social Analytics Bookmarks Recommendation Services Blogs Wikis Social Everywhere Forums Open, Standards-based API Files Activities © 2012 IBM Corporation

88. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Community Calendar Status Updates Mobile Communities Mobile Browser UI Metrics Mobile Apps for iOS, Android and Blackberry Content Social Analytics Bookmarks Recommendation Services Blogs Wikis Social Everywhere Forums Open, Standards-based API Files Compliance & Archiving SPI Activities © 2012 IBM Corporation

89. IBM Connections is the Market Leader in Social Software Personalisation Even More (planned for later this year) Homepage: First Steps, Activity Stream, Activity Stream - personal and for Widgets community Connections Mail Share Box Inbox Community Features Day Calendar Feed Reader, Media Gallery, Ideation Blog Networking Enterprise Content Management Integration Profiles Community Calendar Status Updates Mobile Communities Mobile Browser UI Metrics Mobile Apps for iOS, Android and Blackberry Content Social Analytics Bookmarks Recommendation Services Blogs Wikis Social Everywhere Forums Open, Standards-based API Files Compliance & Archiving SPI Activities Extensibility through Widgets © 2012 IBM Corporation

2013-06-21 - Office Excellence Kongress - arnd layer - e mail is dead

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2013-06-21 - Office Excellence Kongress - arnd layer - e mail is dead

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