The document summarizes an introductory meeting about implementing a Business Service Center (BSC) for the UNT System. The BSC aims to standardize processes, leverage resources across campuses, and reduce costs. It will pursue process efficiency, excellent customer service, and a high-performing culture. Employees will play a key role and stay informed through emails, meetings, and a newsletter during the transition.

1. UNT SystemBusiness Service Center Introductory Meeting April 28, 2011 Presented By Terry Pankratz, Vice Chancellor for Finance

2. Agenda April 28, 2011 Welcome Why Shared Services? Why BSC? BSC Implementation Objectives Transition Timeline Your Role in the BSC How You Can Stay Informed Next Steps Questions UNT System Business Service Center Project

4. Employee-centric and customer focused mindset

5. Back-office functions run as a front-office (“run like a business”)

6. Service managed via Service Level Agreements, “contracts” between operating units and the Shared Services organization

7. Skilled and scarce resources leveraged across multiple operating units

8. Allows campuses to focus on their core mission of research and teachingUNT System Business Service Center Project April 28, 2011

9. Why BSC? April 28, 2011 UNT System Business Service Center Project To improve efficiency by eliminating unnecessary duplication of services across the UNT System. To manage business services strategically. To promote the buying power of the UNT System and increase the ability to leverage resources. To facilitate long-term financial savings by providing efficient services.

10. BSC Implementation Objectives April 28, 2011 UNT System Business Service Center Project Develop a dynamic work environment that attracts and retains talent Facilitate financial savings Provide excellent customer service Achieve process efficiency through continuous improvement Cultivate a high-performing culture

11. April 28, 2011 UNT System Business Service Center Project

12. Your Role in the BSC April 28, 2011 Your experience and knowledge will be critical and valuable as we move forward. You will be part of an innovative transition in higher education. The BSC will be successful with collaborative teamwork and your active participation in continuous process improvement. UNT System Business Service Center Project

13. How You Can Stay Informed? April 28, 2011 UNT System Business Service Center Project Follow regular e-mail notifications. Watch for the monthly BSC newsletter. Attend BSC meetings when requested. Follow BSC blog posts.

14. Next Steps April 28, 2011 BSC Orientation sessions will be held in June. Support your co-workers during the transition. Use talking points to provide information to colleagues and customers. UNT System Business Service Center Project

15. April 28, 2011 Questions? UNT System Business Service Center Project