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Diamond Service is Yours


Expansive respondent database and market expertise

 • Over 100,000 in Atlanta database

 • Over 30,000 in Boston database

We understand the cultures and communities in our markets

We specialize in niche audiences (patients, physicians, ethnic groups)

Web capability streamlines operations

 • Algorithms in advance

 • National database growth
Our Culture


 Focus is on people, not profit

 Four rules that govern

  • Loyalty to company and clients

  • Teamwork ties us together

  • Perspective is positive

  • Expectations are kept high

 Management staff is enthusiastic and involved in growth

 Quality is to be expected

 Education is key

 What we do… matters
Our Advantage


 We innovate

 We simplify the process

 We guarantee our work

 We work proactively

 We do whatever it takes




                           We understand partnerships.
Our Commitment

 We adhere to the strict ethical standards established by industry organizations,
 such as MRA, CASRO, PMRG and ESOMAR.

 We comply with federal and state laws regarding the recruitment of children

 Client sample is used and returned according to client instructions

 The privacy of our respondents is important:
  • Unless necessary for pre-study assignments or post-study validation,
    respondent last names, phone numbers and addresses remain confidential
  • Employees must sign non-disclosure agreements regarding the protection of
    client and respondent data
Our Services


Qualitative                       Quantitative
Focus Groups                      Sensory Tests
Quali-quant (CLT)                 Home Use Tests

Ethnographies                     Intercepts

Interviewing (on- and off-site)   Online Surveys

Usability Testing                 Programming and Hosting

National Field Management         Telephone

Ideation Sessions
Jackson Midtown



 Easy access, just 12 miles from airport at 14th and
 Peachtree Streets

 Three trendy, sophisticated studios

 Includes “Instant Update” technology
 (clients are automatically updated on a monitor in their
 viewing room when respondents check in)


 Surrounded by 4- and 5-star restaurants and hotels,
 as well as the Atlanta art scene




                                                            Midtown Atlanta
Private 2nd Floor Access




          Elevator lobby   Respondent Reception




                                                  Midtown Atlanta
Warm and Intimate – The Peachtree




                             Featuring seating for 10 in the
                             viewing room, this studio suits
                                    anyone’s taste.



                                                Midtown Atlanta
Jackson Perimeter



 Four focus suites with luxurious lounges

 Sensory lab with adjacent prep kitchen

 Commercial kitchen with heavy electrical support

 1200 sq. ft. foot auditorium
  • Direct access from parking lot
  • Circuitry for large appliances
  • Seating for up to 100
  • Viewing for 24




                                                    North Atlanta
Commercial Kitchen




                     North Atlanta
Sensory Lab, Adjacent Prep Kitchen




                                     North Atlanta
Boston



4,000 square feet
Ground floor access and loading dock

Conference room seats 6

Client viewing room

Local recruiting and quality assurance

Sensory lab with seating for 30

20 minutes from Logan airport




                                         Boston, MA
Sensory Lab and Prep Kitchen

                                       Plenty of storage and countertop space




    Sensory Lab seats 30 per session



                                                                                Boston, MA
Conference Room and Viewing




                              Boston, MA
Our Research Team
      Melisa Gipson, PRC - Executive Vice President                     19 years
      Bids and books projects, oversees Business Development


      Kelly Gray - Vice President                                        8 years
      Bids and books projects, oversees Midtown facility and projects


      Project Directors
             BobbieJoSalyers                                             7 years
             Rachel Knobloch                                             1 year

      Candice Pratt - Call Center Director                               6 years
      Moderates as necessary


      Ron Kirby - Resource Manager                                      14 years
      Oversees quality assurance and database management

      Lillie Haley - Client Services Manager, Perimeter                 11 years

      Robert Richie - Client Services Manager, Midtown                   6 years
About Marisa, President and Owner
              Marisa Pope has been in the marketing research profession for over 20 years and has experience in both qualitative and quantitative
              research methodologies. She has a strong background in advertising, promotion and operational efficiencies and has been an active member
              of the Atlanta/Southeast Chapter and National Marketing Research Associations for most of her career.

              Marisa is a member of the National AMA and serves as a Director-At-Large on the Board of Directors for the National MRA. She is an
              accomplished public speaker who has been instrumental in the development of several educational seminars for both the chapter and
              national associations. Marisa is a Past President for the Atlanta / Southeast Chapter of the MRA and served for four years on the Education
Marisa Pope   Work Group, two years as Chairperson, for the National MRA.
President
              The recipient of the National MRA's prestigious Shining Star Award in 2006, Marisa was also awarded the Distinguished Service Award in
              2010 and has achieved and maintained her Professional Researcher Certification (PRC) status. She also serves on the Program Committee
              for the Pharmaceutical Marketing Research Group and belongs to the AMA, ESOMAR, PBIRG, CASRO and many other industry
              associations and groups.

              A Chicago native, Marisa moved to Atlanta with her family when in her teens. She attended the University of Georgia with a concentration in
              Advertising. After successfully managing Jackson Associates for more than 17 years, Marisa purchased the company in 2006. She is active
              in the daily business operations while spearheading sales and business development. Her passion for the industry and drive for success
              keeps her looking for ways to stay ahead of the competition, and these attributes are reflected in the company’s technology, facility design
              and client relationships.

              When she isn't working, Marisa enjoys hiking, making jewelry and traveling (most especially to Sedona, AZ.) But her true passion is
              spending time with her nephew, Nicholas and her niece, Sydney, who keep her focused on the most important things in life.
Client Feedback

 We are always excited when we have an assignment in Atlanta              Life on the road is hard enough. I have to say, of all the facilities
 because we get to work with Jackson Associates!                          we use, I think you realize that the most. You should offer training
                                                                          courses on how to run facilities and customer service.
                                                           Jill Arthur
                                        R.F. Caffrey & Associates, Inc.                                                           Beth Carey
                                                                                                              Integrated Marketing Associates




 People here are FABULOUS! This is absolutely my preferred                We have found that the service, quality and commitment to
 facility in Atlanta. It's high tech, clean, comfortable with plenty of   customer satisfaction are always excellent at Jackson Associates.
 space, food, and drink.                                                  They are always our first choice of focus group facilities when we
                                                                          conduct groups in the Atlanta market.
                                                    Jennifer Tallarigo
                                                MarketVision Research                                                          Chris Curtright
                                                                                                                                         UPS



 Really enjoyed working with you guys. You did a great job with a          Jackson Associates has raised the bar for me for excellence in a
 difficult recruit and lots of changes!                                    research facility. The words “No, we can’t” don’t seem to be in
                                                                           their collective vocabulary. They try and usually succeed
                                                       Jess Wehner         beautifully – and always with a smile. Their warmth is always so
                                        Ipsos Understanding Unlimited      welcoming to a weary traveler. I consider it to be one of the very
                                                                           top stops world-wide!

                                                                                                                                     Ellen Karp
                                                                                                                        Anerca International Inc.
We Give Back

 Jackson Associates proudly supports the following organizations:
 American Heart Association

 Autism Society

 Boy Scouts of America

 Make-a-Wish Foundation of Georgia & Alabama

 Susan G. Komen for the Cure

 TOMS Shoes
mpope@jacksonassociates.com     mgipson@jacksonassociates.com
       770-394-8700                     770-394-8700




Contact us today to learn more about our diamond service.

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2011 Jackson Associates Research Capabilities Presentation

  • 1.
  • 2. Diamond Service is Yours Expansive respondent database and market expertise • Over 100,000 in Atlanta database • Over 30,000 in Boston database We understand the cultures and communities in our markets We specialize in niche audiences (patients, physicians, ethnic groups) Web capability streamlines operations • Algorithms in advance • National database growth
  • 3. Our Culture Focus is on people, not profit Four rules that govern • Loyalty to company and clients • Teamwork ties us together • Perspective is positive • Expectations are kept high Management staff is enthusiastic and involved in growth Quality is to be expected Education is key What we do… matters
  • 4. Our Advantage We innovate We simplify the process We guarantee our work We work proactively We do whatever it takes We understand partnerships.
  • 5. Our Commitment We adhere to the strict ethical standards established by industry organizations, such as MRA, CASRO, PMRG and ESOMAR. We comply with federal and state laws regarding the recruitment of children Client sample is used and returned according to client instructions The privacy of our respondents is important: • Unless necessary for pre-study assignments or post-study validation, respondent last names, phone numbers and addresses remain confidential • Employees must sign non-disclosure agreements regarding the protection of client and respondent data
  • 6. Our Services Qualitative Quantitative Focus Groups Sensory Tests Quali-quant (CLT) Home Use Tests Ethnographies Intercepts Interviewing (on- and off-site) Online Surveys Usability Testing Programming and Hosting National Field Management Telephone Ideation Sessions
  • 7. Jackson Midtown Easy access, just 12 miles from airport at 14th and Peachtree Streets Three trendy, sophisticated studios Includes “Instant Update” technology (clients are automatically updated on a monitor in their viewing room when respondents check in) Surrounded by 4- and 5-star restaurants and hotels, as well as the Atlanta art scene Midtown Atlanta
  • 8. Private 2nd Floor Access Elevator lobby Respondent Reception Midtown Atlanta
  • 9. Warm and Intimate – The Peachtree Featuring seating for 10 in the viewing room, this studio suits anyone’s taste. Midtown Atlanta
  • 10. Jackson Perimeter Four focus suites with luxurious lounges Sensory lab with adjacent prep kitchen Commercial kitchen with heavy electrical support 1200 sq. ft. foot auditorium • Direct access from parking lot • Circuitry for large appliances • Seating for up to 100 • Viewing for 24 North Atlanta
  • 11. Commercial Kitchen North Atlanta
  • 12. Sensory Lab, Adjacent Prep Kitchen North Atlanta
  • 13. Boston 4,000 square feet Ground floor access and loading dock Conference room seats 6 Client viewing room Local recruiting and quality assurance Sensory lab with seating for 30 20 minutes from Logan airport Boston, MA
  • 14. Sensory Lab and Prep Kitchen Plenty of storage and countertop space Sensory Lab seats 30 per session Boston, MA
  • 15. Conference Room and Viewing Boston, MA
  • 16. Our Research Team Melisa Gipson, PRC - Executive Vice President 19 years Bids and books projects, oversees Business Development Kelly Gray - Vice President 8 years Bids and books projects, oversees Midtown facility and projects Project Directors BobbieJoSalyers 7 years Rachel Knobloch 1 year Candice Pratt - Call Center Director 6 years Moderates as necessary Ron Kirby - Resource Manager 14 years Oversees quality assurance and database management Lillie Haley - Client Services Manager, Perimeter 11 years Robert Richie - Client Services Manager, Midtown 6 years
  • 17. About Marisa, President and Owner Marisa Pope has been in the marketing research profession for over 20 years and has experience in both qualitative and quantitative research methodologies. She has a strong background in advertising, promotion and operational efficiencies and has been an active member of the Atlanta/Southeast Chapter and National Marketing Research Associations for most of her career. Marisa is a member of the National AMA and serves as a Director-At-Large on the Board of Directors for the National MRA. She is an accomplished public speaker who has been instrumental in the development of several educational seminars for both the chapter and national associations. Marisa is a Past President for the Atlanta / Southeast Chapter of the MRA and served for four years on the Education Marisa Pope Work Group, two years as Chairperson, for the National MRA. President The recipient of the National MRA's prestigious Shining Star Award in 2006, Marisa was also awarded the Distinguished Service Award in 2010 and has achieved and maintained her Professional Researcher Certification (PRC) status. She also serves on the Program Committee for the Pharmaceutical Marketing Research Group and belongs to the AMA, ESOMAR, PBIRG, CASRO and many other industry associations and groups. A Chicago native, Marisa moved to Atlanta with her family when in her teens. She attended the University of Georgia with a concentration in Advertising. After successfully managing Jackson Associates for more than 17 years, Marisa purchased the company in 2006. She is active in the daily business operations while spearheading sales and business development. Her passion for the industry and drive for success keeps her looking for ways to stay ahead of the competition, and these attributes are reflected in the company’s technology, facility design and client relationships. When she isn't working, Marisa enjoys hiking, making jewelry and traveling (most especially to Sedona, AZ.) But her true passion is spending time with her nephew, Nicholas and her niece, Sydney, who keep her focused on the most important things in life.
  • 18. Client Feedback We are always excited when we have an assignment in Atlanta Life on the road is hard enough. I have to say, of all the facilities because we get to work with Jackson Associates! we use, I think you realize that the most. You should offer training courses on how to run facilities and customer service. Jill Arthur R.F. Caffrey & Associates, Inc. Beth Carey Integrated Marketing Associates People here are FABULOUS! This is absolutely my preferred We have found that the service, quality and commitment to facility in Atlanta. It's high tech, clean, comfortable with plenty of customer satisfaction are always excellent at Jackson Associates. space, food, and drink. They are always our first choice of focus group facilities when we conduct groups in the Atlanta market. Jennifer Tallarigo MarketVision Research Chris Curtright UPS Really enjoyed working with you guys. You did a great job with a Jackson Associates has raised the bar for me for excellence in a difficult recruit and lots of changes! research facility. The words “No, we can’t” don’t seem to be in their collective vocabulary. They try and usually succeed Jess Wehner beautifully – and always with a smile. Their warmth is always so Ipsos Understanding Unlimited welcoming to a weary traveler. I consider it to be one of the very top stops world-wide! Ellen Karp Anerca International Inc.
  • 19. We Give Back Jackson Associates proudly supports the following organizations: American Heart Association Autism Society Boy Scouts of America Make-a-Wish Foundation of Georgia & Alabama Susan G. Komen for the Cure TOMS Shoes
  • 20. mpope@jacksonassociates.com mgipson@jacksonassociates.com 770-394-8700 770-394-8700 Contact us today to learn more about our diamond service.