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2004 05 intelligence processing seminar
This document discusses the importance of processing information to enable knowledge management, collaborative work, acquiring external information, and maintaining organizational intelligence. It emphasizes that digitization, data standards, and making information accessible across networks are crucial prerequisites for effective processing. Automated processing can help make sense of vast data quantities, while human understanding provides context. The Internet is presented as a solution for sharing information globally in an ad hoc, mixed environment. Open source software and pervasive wireless connectivity are also recommended to facilitate processing and intelligence sharing.
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2004 05 intelligence processing seminar
- 1. ® Processing Makethe Most of What You Know Robert David Steele Intelligence Coach bear@oss.net
- 2. ® Bangalore, India No computers, no bus passes • If you think you have it bad, consider Bangalore, India. • 99 people have to depend on one jeep, five motorcycles, and a scooter. • No bus passes, no training, no computers.
- 3. ® National DrugIntelligence Center Processing Makes A Strategic Difference • Telling a story: DEA 900 files, FBI 90 files • Case file benefits: visualizing the data for deep understanding • Inter-agency benefits: providing an incentive for sharing leads
- 4. ® Processing Objectives Pattern analysis & anomaly detection • Automated processing is vital to making sense of vast quantities of information. • Pattern analysis & anomaly detection are the primary objectives-- the human mind will provide the understanding.
- 5. ® Collection Management Can’t do CM without processing • If you don’t know what you already know, and if you don’t know what your critical information gaps are, you cannot do effective collection management or case development.
- 6. ® Analysis Can’tdo analysis without processing • Our first mistake is to treat people as “free” goods. • Our second mistake is to assume that an analyst can make sense of information simply by reading and thinking. THE NAKED ANALYST
- 7. ® Processing Pre-Requisite#1 Data handling standards • Digitization of data at the point of acquisition makes everything else easier. • Agreeing on common data handling standards compatible with web-based information sharing is helpful.
- 8. ® Processing Pre-requisite#2 Geospatial attributes • Adding geospatial attributes to your data will increase its processing value by 100X to 1000X! • Geospatial and time attributes are what make automated fusion and pattern detection possible.
- 9. ® Processing Pre-requisite#3 Interoperability • Interoperability of digital data is vital. – Among the seven national tribes – Among regional military commands – Among military and non-governmental organizations including foreign businesses
- 10. ® The BigPicture Four processing quadrants III - External Information EXTERNAL Data Visualization Expert Hires “Just Enough, Just in Time” Business Intelligence Institutionalized Local Knowledge Environmental Monitoring Technology Monitoring Customer Monitoring TECHNICAL HUMAN Vendor Reporting INTERNAL Organizational Memory System Heterogeneous Search & Retrieval Data Conversion Churning (Rotationals) Trip Reports Internal Reporting Government Monitoring CHUNKS (Intellectual Property) PERSONALITY (Insight/Intuition) Patents, Etc. Trade Secrets Meta-Data Knowledge Capital™ Rolodexes/E-Mail Personal Brand Out-Sourcing of Information Processing Project/Group Management Training E-Commerce Automated Analysis Cell # IV - Organizational Intelligence I - Knowledge Management II - Collaborative Work
- 11. ® Processing Quadrant#1 Knowledge Management • Know what you know • Do not lose data, insights, links • Integrate people, projects, vendors, times, places, objects • Optimize application of technology to internal information INTERNAL • Internal Reporting • Vendor Reporting • Project Management • Data Conversion • Automated Analysis
- 12. ® Processing Quadrant#2 Collaborative Work • Human Capital • Inherent in People • Who They Know • How They Know • When They Know • What They Do • Who They Tell • How They Feel INSIGHT • Employee BrandNames • Rolodexes • E-Mail Directories • Cell Telephone Networks • Trip Reports • Rotationals • Training
- 13. ® Processing Quadrant#3 External Information Acquisition • Peter Drucker says this is the next 50 years of innovation • OLD: spend on technology • NEW: spend on external information in all languages, from all sources, all the time EXTERNAL • Local knowledge • Expert hires “just enough, just in time” • Customer monitoring • Government monitoring • Technology monitoring • Environment monitoring
- 14. ® Processing Quadrant#4 Organizational Intelligence • Data standards • Data entry mandated • Storage & retrieval • Historical access without legacy system training • Employee shoeboxes integrated/not lost MEMORY • Intellectual Property • Organizational Memory • Meta-Data • History of Information • Electronic/Human Links • Survive Human Turnover
- 15. ® Finished Intelligenceand Reporting Revision Tracking and Realtime Group Review Publishing and Word Processing Collaborative Work Interactive Search and Retrieval of Data Clustering and Linking of Related Data Conversion of Paper Documents to Digital Form Production of Graphics, Videos and Online Briefings Structured Argument Analysis Modeling and Simulations Detection of Alert Situations Notetaking and Organizing Ideas Desktop Graphic and Map- Based Visualization Detection of Changing Trends Automated Extraction of Data Elements From Text and Images Standardizing and Converting Data Formats of Data Statistical Analysis to Reveal Anomalies Processing Images, Video, Audio, Signal Data Automated Foreign Language Translation Open Literature Non-Text Data Restricted Information A B C Processing Desktop: Generic Analytic Functionalities
- 16. ® Processing Desktop No Easy Solutions PPllaann EExxtteenndd Analyst Notebook **Plumtree Corporate Portal EDGE? RReeppoorrtt SShhaarree OSALAT Excaliber **Powerize Copernic CCoolllleecctt Topic Analyst Workbench Identifier, SIFT, OnTopic, Labrador GMS, Athens Aerotext Intelligent Miner For Text AAnnaallyyzzee Content Extractor Information Portal, Comprendium **Strategy! ClearForest Suite CrimeLink **C-4-U Scout **CI Spider **Knowledge.Works **Market Signal Analyzer **E-Sense **Corporate Intelligence Service **TextAnalyst **Wincite **WisdomBuilder Groove? ** Previously reviewed in the Fuld & Co. Software Report MindMap? SYSTRAN+? Other CATALYST Elements?
- 17. ® Emerging Technologies#1 Digitization of documents • Battlefield digitization is no longer an issue • Battlefield translation is no longer an issue • What is missing is the leadership willingness to link troops to both processing and expert translators.
- 18. ® Emerging Technologies#2 Visualization of links in text • Visualization of links among people, vehicles, weapons, and bank accounts is no longer an issue. • What is missing is the leadership commitment to arming troops with intelligence
- 19. ® Emerging Technologies#3 Peer-to-peer computing & communications • Networked “side to side” intelligence is vastly more effective than up and down chain of command intelligence. • What is lacking is a leadership commitment to training and then trusting the troops.
- 20. ® Processing Solution#1 Internet as common operating environment • War and operations other than war are now a “come as you are” situation, with ad hoc allies that cannot be anticipated. • Only the Internet offers a global C4I solution for mix and match people, equipment, and data.
- 21. ® Processing Solution#2 Open source software & security • European Community has the right idea-- open source software is the wave of the future • Security must be in the software, not the hardware or the physical controls
- 22. ® Processing Solution#3 24/7 “Plots” at every level • Need “plots” at the township, city, province, and national levels, as well as special regional intelligence centers • Sources, geospatial processing, and analysts must merge
- 23. ® Recommendation #1 National “skunkworks” for seven tribes • Neither the government nor the business world will solve the processing problem alone. • Need a national “skunkworks” where open sources and open software can be safely integrated
- 24. ® Recommendation #2 Push NATO and USA for web-based sharing • Help the European Community focus on the urgency of insisting that NATO and the USA migrate to a web-based approach to sharing all information, at every classification level. This is a Native American ethic.
- 25. ® Recommendation #3 Internet, Wireless, Spectrum • Extend the Internet to every street corner • Go wireless, with encryption, quickly • Free up as much spectrum as possible-- South Korea is the leader, not the USA
- 26. ® Creating aSmart Nation Connect Content Coordinate C-ecurity • Connectivity everywhere • Content is digitized • Coordination of standards and investments • C4 Security across all seven tribes--public safety at same level as safety of secrets
Editor's Notes
- #11 I’m going to go slowly with this chart. I want to make four key points here. First, knowledge management is elementary. We need to make the most of what we already know, and that means that we need an architecture that can handle both secrets and non-secrets while permitting the sharing of information across organizational lines. We can’t do that today within DoD, much less the rest of USG. Second, collaborative work, the ability to find, work with, and co-produce knowledge with anyone, anywhere in the world, is the real challenge facing us today. We are spending too much money on proprietary high-end compartmented solutions. The Internet and nomadic wireless computing are well-established, let’s get on with it, starting with funding for direct analyst access to the open sources that can help them identify expert peers in the private sector. Third, and Peter Drucker emphasized this in August 1998, we have to stop obsessing on information technology and we have to get serious about accessing external information. We can apply the “T” here, but we need to put the “I” horse in front of the “T” cart. Drucker says the third quadrant, External Information, is where the next revolution in IT must happen I have been saying this since 1988. Lastly, our architecture must provide for how we turn these first three quadrants into Organizational Intelligence, that is, knowledge that remains available to future generations in the face of rotations, retirements, deaths, and other human passages.
- #16 Here is another way of looking at where we need to focus intelligence technology--on desktop processing, rather than on satellite collection! CIA--Diane Webb in particular--defined these functionalities in 1986 and they still are not available to any intelligence analyst today for two reasons: First, because we spend all our money in highly compartmented programs where cooperation is viewed as one step short of treason; and Second, and I don’t have an answer, we have failed to focus on the importance of establishing Application Program Interface (API) standards that permit plug and play among third party softwares, and are stable or at least easily updatable. We desperately need analytic tools, and I would very much like to see General Kernan at JFCOM take on these 18 functionalities as part of the Future Intelligence Collaborative Environment (FICE), and in the process, working with the National Institute of Standards and Technology, devise an approach to the API issue. We need to establish a cross-government council on analytic tools, with JFCOM and NSA as the heavy-duty performers, and CIA as the top client. If we establish XML data standards, open encryption, and stable API’s, we can have all of this on every analyst’s desktop within five years, at a reasonable cost.
- #17 This slide was created by Claudia Porter, a senior manager at Austin Info Systems in Texas, for her presentation to my conference last May. I asked her to start with the existing survey of business intelligence software by Leonard Fuld, a very competent practitioner. The four items in red are my addition after the fact. This is a mish-mash and most of the products do not meet customer expectations. None of them work well with one another, and all of them assume that the data will already be digital and in some structured form. The “T” must provide for stable and robust unstructured data entry and data conversion portals, for plug and play handshakes, and for idiot-proof online training embedded within each program…and good documentation of code.