The document discusses the evolution of augmented intelligence in predicting epidemics and analyzing big data, emphasizing the collaboration between human insights and computational models. It highlights challenges such as data complexities and analysts' time inefficiencies while showcasing tools that enhance data analytics through user-centered design and real-time insights. Key outcomes include improved decision-making and faster insights leading to better customer engagement and operational efficiency.

1. In pursuit of
Augmented Intelligence
Derek Wang, PhD
CEO |Stratifyd

2. How everything began
Epidemic Prediction

3. Day One: The beginning of the flu-like symptoms are centered in the Downtown
area

4. Day Two: Symptoms start to show up in suburban neighborhoods

5. Day Three: Major Tweets are coming from Hospitals, geo-hot spots
formulated

6. Human vs. Artificial Intelligence
Garry Kasparov vs. Deep Blue (1997)

7. Artificial vs. Augmented Intelligence
Hydra vs. Cyborgs (2005)
• Grandmaster + 1 chess
program beats Hydra
(chess-playing computer)
• Amateur + 3 chess
programs beats
Grandmaster + 1 chess
program

8. How?

9. The How is NOT just the Structured Data
Complex Data
Formats
Structured (10%)
Unstructured (10%)
Semi-Structured (80%)
Email
Survey
IT
Call Ctr
SNS
SalesHR

10. The How is NOT just the Raw Data
Data Deficiency
Incomplete Data
Conflict Data
Uncertainties in
Data

11. The How is NOT just the Raw Data
Data Physicality
and Sociality
Location
Temporal
Social connectivity

12. The How is NOT just the Analytics
Data Wrangling
Wasted
>80% of Analysts’
time
Requires hand
curation

13. The How is NOT just the Analytics
Limited by
Computing Model
Rigid, Dense and
Arcane Algorithms
Lack of Human
Intelligence

14. The How is NOT just the Analytics
Ask the Right
Question
Not able to
Hypothesize issues
effectively
Skilled force is in
short supply

15. Augmented
Intelligence

16. Big-Data Analytics is the
Art (human analysis)
augmented by
Science (computational
model)

17. Data to Actionable Insights
B.I. + A.I. =
Analytical
reasoning
facilitated by
visual interactive
interfaces A balanced interface between the offline data analytics
and the online interactive analysis processes

18. Extract Insights from Unstructured Data - FAST

19. The How is in Widget Analytics
Tools in context to
your business
More nimble, more
agile

20. The How is in Data on Demand
Data in context to
your tasks
More cross-
references

21. The How is in User-centered Analytics
Ask the right
question
Answer within its
context

22. The How is in Invisible Computing
Apply analytics
context to your
computing

23. The Result – Data to Insight Fast
• Analyzed random sample
(3,800/38,324)
• Assigned groups, used by other VOC
teams, to cases and grouped cases
using Pivot Tables
• Spent 12 hours over 3 days to get
insights
• Multiple call drivers were bucketed
according to severity and priority
• Made a lot of judgement calls
• Top Findings: A, B, C
• Tool was able to analyze all 38,324 cases
• Tool analyzed data and combined two word
phrases using NLP and clustered together
based on the semantic relationships and
relative significance of the texts in the data
• Spent 1 hour to learn the tool and 35
minutes to gather insights
• Additional insight to positive and negative
experiences
• Top Findings: A,B,C
Agent 1 – Manually
Bucketed
Agent 2 – Stratifyd

24. Support Data
Chat Survey
Sales Data
Lenovo Forum
External Reviews
Analyze over 24
Language Natively
Deep Text &
Predictive Modules
Interactive Visual
Analytics for Users
Dynamic
Reporting and
Insight Finding
10X
Faster internal
communication and
decision making
90%
Reduction in
competitors and market
research
100%
To Data-driven Sales
and Support on VOC
The Result – Sell better to your customers

25. Sharable, searchable, and
clickable data
Significant time savings
Multi-channel
aggregation
Useful beyond Voice
Of Customer
Shorter ramp for new
VOC agents
Real-time insights from
multiple channels
The Result

26. X. Wang et al. 2012 US Coast Guard, DOT: Storm Surge Simulation Analysis

27. Key Takeaway
Context, Context, Context!
Industrialization of Big-Data Analytics
Augmented Intelligence = Human + Computer

28. • Derek Wang, PhD
• Derek.Wang@stratifyd.com
• www.stratifyd.com
• 1431 W Morehead St, Charlotte